A & D Wood Products, Inc. Reviews (731)
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A & D Wood Products, Inc. Rating
Address: 112 R Ward, Elida, Ohio, United States, 45807
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...
complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]Thank you very much for resolving this issue. I really appreciate it.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...
in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I received yet another catalog from this company today.
Regards,
[redacted]
I have credited back the credit card used for the purchase the return shipping of 16.34.
We do not but I would try the [redacted]. Most of our customers send their returns back this way just save your tracking information.
A [redacted] prepaid label will be sent to you via your email address.
Revdex.com:Shipping to return such a large boxed item will cost me $20. Does the store have a relationship with a...
particular carrier for less expensive shipping?
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response...
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]P.S. I accept this response on condition that the business follows through this time, with the promised refund of $44.85 and no further billing for membership in the VIP club. Previously, they had agreed to do this but did not.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], if I am refunded the money they withdrew from my account.
Considering all the complaints there are on line about them doing this to others, I think there should be a way to stop them. They are obviously doing it in a less than honest manner. I never knowingly would have applied to be a member of their organisation, which seems to provide nothing in return.
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted]. Please add your rejection comments below.
The response from WhateverWorks resolved one of my 2 requests. They say they will remove my name from their mailing list, but they do not say if they will stop sending these catalogs to people who have not requested them. Until such time as they agree to that, they will not resolve my issue.
Regards,
[redacted]
The customer did place an internet order where at the end of the order it details a VIP Savings program (not a [redacted]). To enroll in the program you must enter your email address and click on the start savings box. It states that the first 30 days are free and after the 30 days...
a charge of 14.95 is applied to the credit card used to place their order.I will contact VIP and cancel the membership and refund your credit card for the 3 months charged.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am tired of hearing excuses why the mailings cannot be stopped within a reasonable time. I was told at one time that catalogues are printed three (!) months ahead, and no, I do not consider this an acceptable time frame. Maybe it is time to change your process. Figure something out.
Regards,
[redacted]
The return of the dress was done on 7/13/16 but the amount of the item was 79.95 and was under your account. I have refunded this amount back to the credit card used to purchase the dress that was returned on 8/23/16. Sorry for any inconvenience.
The customer did place an order for 101.99 which included her shipping. She returned two of the items for a refund of 68.00. It does state in our catalog that we have an unconditional guarantee and if for any reason the customer is not satisfied with their purchase it can be returned for an...
exchange, credit, or refund of the merchandise purchase price. We have at this time also refunded the customer the full shipping charge of 14.99 as well.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am still dissatisfied with the way I was treated and I hope that internal actions will be taken with the customer service representatives that I spoke with during the evening hours.
Regards,
[redacted]
I checked and your returns were processed on 6/7/15. I do apologize that they were not processed when you gave the operator the tracking number. It does state on your invoice that processing an exchange or refund could take 4-6 weeks. If our customer service line is called and a return tracking...
number is given we will process immediately. Sorry for any confusion.
I have already sent your information to the marketing department for removal of all of our catalogs.
I verified
Revdex.com:
I have reviewed the response...
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]