A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I called with the shipping amount of $7.25 and was told it would be credited and to date it has not been credited. Once again customer service if failing. 
Regards,
[redacted]

Revdex.com:Shipping to return such a large boxed item will cost me $20.  Does the store have a relationship with a...

particular carrier for less expensive shipping?
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

All of the details are listed and the program is free for 30 days as stated and you can use the program during the trial period and cancel and you would not be billed. This is all listed under details as well as the email is sent when you sign up so you know what you have signed up for. As stated just call to cancel and they will refund your fees if requested..

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]P.S. I accept this response on condition that the business follows through this time, with the promised refund of $44.85 and no further billing for membership in the VIP club. Previously, they had agreed to do this but did not.

The refund check number [redacted] for 58.38 was mailed. If you have not received this by the 25th of April please let us know and we will put a stop payment on this check and reissue a newcheck.

All information has been sent to the marketing department who contacts the printers.

We do not but I would try the [redacted]. Most of our customers send their returns back this way just save your tracking information.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]Thank you very much for resolving this issue. I really appreciate it.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...

in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I am tired of hearing excuses why the mailings cannot be stopped within a reasonable time. I was told at one time that catalogues are printed three (!) months ahead, and no, I do not consider this an acceptable time frame. Maybe it is time to change your process. Figure something out.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I am still dissatisfied with the way I was treated and I hope that internal actions will be taken with the customer service representatives that I spoke with during the evening hours.

Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by...

choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve...

my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The first periwinkle polka dot dress sent to me in packaging requiring nine dollars and two cents return shipping has been returned to Northstyle via [redacted] due to the fact that I ordered the dress in size ten Navy color. I SHOULD  be reimbursed the  seven dollars and five cents costs incurred plus postage stamps involved to mail correspondence to you and North Style. The return package is in the same packaging the corrected order was sent (too late) and weighs approx. Fourteen oz. Full refund is no longer necessary,  as the original dress ordered size 10 in Navy fits and I like the feel of the fabric. However, I have yet to wear it to any occasion and have yet to wash it. Refund of all postage and shipping, along with a prepaid return label is sufficient and should be mailed to my home: [redacted].  Regards,
[redacted]

The customer did place an internet order where at the end of the order it details a VIP Savings program (not a [redacted]). To enroll in the program you must enter your email address and click on the start savings box. It states that the first 30 days are free and after the 30 days...

a charge of 14.95 is applied to the credit card used to place their order.I will contact VIP and cancel the membership and refund your credit card for the 3 months charged.

The customer did place an order for 101.99 which included her shipping. She returned two of the items for a refund of 68.00. It does state in our catalog that we have an unconditional guarantee and if for any reason the customer is not satisfied with their purchase it can be returned for an...

exchange, credit, or refund of the merchandise purchase price. We have at this time also refunded the customer the full shipping charge of 14.99 as well.

The return of the dress was done on 7/13/16 but the amount of the item was 79.95 and was under your account. I have refunded this amount back to the credit card used to purchase the dress that was returned on 8/23/16. Sorry for any inconvenience.

I have already sent your information to the marketing department for removal of all of our catalogs.

The customer placed this order via the internet on 02/10/17. It shipped and was delivered on 02/22/17. We did the return of the two items one for 29.99 and the other 42.46 on 3/8/17 which was only 2 weeks after the customer received the package. We do not reimburse postage on returned items as...

stated under the returns policy on the website.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], if I am refunded the money they withdrew from my account. 
Considering all the complaints there are on line about them doing this to others, I think there should be a way to stop them. They are obviously doing it in a less than honest manner. I never knowingly would have applied to be a member of their organisation, which seems to provide nothing in return. 
[redacted]

I checked and your returns were processed on 6/7/15. I do apologize that they were not processed when you gave the operator the tracking number. It does state on your invoice that processing an exchange or refund could take 4-6 weeks. If our customer service line is called and a return tracking...

number is given we will process immediately. Sorry for any confusion.