A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve...

my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The first periwinkle polka dot dress sent to me in packaging requiring nine dollars and two cents return shipping has been returned to Northstyle via [redacted] due to the fact that I ordered the dress in size ten Navy color. I SHOULD  be reimbursed the  seven dollars and five cents costs incurred plus postage stamps involved to mail correspondence to you and North Style. The return package is in the same packaging the corrected order was sent (too late) and weighs approx. Fourteen oz. Full refund is no longer necessary,  as the original dress ordered size 10 in Navy fits and I like the feel of the fabric. However, I have yet to wear it to any occasion and have yet to wash it. Refund of all postage and shipping, along with a prepaid return label is sufficient and should be mailed to my home: [redacted].  Regards,
[redacted]

We will be sending this item out as soon as it becomes available to ship.

The customer placed this order via the internet on 02/10/17. It shipped and was delivered on 02/22/17. We did the return of the two items one for 29.99 and the other 42.46 on 3/8/17 which was only 2 weeks after the customer received the package. We do not reimburse postage on returned items as...

stated under the returns policy on the website.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Their response would be fine IF they did what they said they would do. I sent the merchandise back (with tracking and insurance); I emailed them with the postage amount. They received the package on Wednesday, December 16. They have not yet credited my credit card for the merchandise I returned; nor have they refunded the postage or communicated with me in any way. (They don’t respond to emails, though they claim you’ll get a response within 24 hours). I’ve never dealt with a company that is less concerned with customer service than this one.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I paid $329.97 on January 26, 2017 for the reels, and that amount included shipping, and I utilized my [redacted] card.  I then returned the reels and paid $148.24.  That is a total of $478.21.  The company has not made a complete refund.  On August 9, 2017, the company refunded $48.24, $50.00, $50.00, and $99.99.  On August 10, 2017, the company refunded $199.98.  That is a total of $448.21.  They are $30.00 SHORT!  I expect a full refund for these defective items.  They had previously agreed to a full refund.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
I REC'D THEIR WELCOME INFO TODAY AND IMMEDIATELY CANCELLED MEMBERSHIP!
Regards,
[redacted]

As per the email response there is no need to return the defective item. We have given you a full refund.

The order went to the warehouse but when it was to be picked and packed the was not enough inventory to cover your order. It is on backorder at this time and will ship when the item becomes available. I have removed all postage charges for this order.

The credit was given back to the credit card that was used to place the order on 12/19/16.  The size large at the time of return was out of stock.

I do apologize for any inconvenience. I have given a full credit including the postage. At this time we are in the process of inventory so all of our processing is delayed until March 7th. A check will generate at that time and you should receive it by the following Monday the 14th. Please note that...

if you do not get a response from our email we have a toll free number and are open 24 hours a day and an agent would be able to handle your concerns. Thank you for your patience.

The return was processed today back to the credit card used to purchase the items.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted].
[I would accept it if they were providing the return label to the correct email address.  [redacted] is the right address, the one they noted in their response IS NOT the right email address.  With that tweak and assuming the shipping label is pre-paid we will accept this resolution..]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
 
Regards,
[redacted]

All of the information is under Offer Details.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

A full refund was given on 02/24/17.

Tell us why here...This order did not ship until 3/17/15 and was not received by the customer until 3/20/15. If the customer sent the package back after the 20th we started inventory on 3/26/15 and all returns were processed and current. As of yesterday we have resumed normal operations and all...

returns are being processed daily. I will refund the customer at this time for the damaged item plus her postage.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[ I want EVERY ONE to be AWARE that when you order from this company you are AUTOMATICALLYin rolled in their V.I.P. club! I canceled my club as SOON as I was made aware! Yes, my order did eventually arrive. To bad I was not notified it would be delayed; as things ordered were intended for birthday gifts! What was advertised as an anklet is about 7 and 1/2 inches wide when doubled as shown...bracelet ONLY
Regards,
[redacted]

I previously filed a Revdex.com complaint and accepted the resolution that they would ship my item the first week of September ( [redacted]). The first week of September has come and went and I still do not have my item. I called their customer service dept (AGAIN) and all I got was the run around. They still have no answers as to when I might expect my item. I asked to speak to a Supervisor but the CS person said it would do me no good and he would not transfer my call to a Supervisor. The item shows "in stock" on their web site and it shows "in warehouse" on my order. So why can't they just ship it? I have been getting the run around from them for over a month and a half. I WANT MY ITEM!!! No more run around!! I want them to ship it Priority Mail at their expense.