A & D Wood Products, Inc.

We will be sending this item out as soon as it becomes available to ship.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted]. Please add your rejection comments below. 
The response from WhateverWorks resolved one of my 2 requests.  They say they will remove my name from their mailing list, but they do not say if they will stop sending these catalogs to people who have not requested them.  Until such time as they agree to that, they will not resolve my issue.
Regards,
[redacted]

I verified 
Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I do apologize for any inconvenience. I have given a full credit including the postage. At this time we are in the process of inventory so all of our processing is delayed until March 7th. A check will generate at that time and you should receive it by the following Monday the 14th. Please note that...

if you do not get a response from our email we have a toll free number and are open 24 hours a day and an agent would be able to handle your concerns. Thank you for your patience.

The return was processed today back to the credit card used to purchase the items.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I paid $329.97 on January 26, 2017 for the reels, and that amount included shipping, and I utilized my [redacted] card.  I then returned the reels and paid $148.24.  That is a total of $478.21.  The company has not made a complete refund.  On August 9, 2017, the company refunded $48.24, $50.00, $50.00, and $99.99.  On August 10, 2017, the company refunded $199.98.  That is a total of $448.21.  They are $30.00 SHORT!  I expect a full refund for these defective items.  They had previously agreed to a full refund.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
I REC'D THEIR WELCOME INFO TODAY AND IMMEDIATELY CANCELLED MEMBERSHIP!
Regards,
[redacted]

All of the information is under Offer Details.

As per the email response there is no need to return the defective item. We have given you a full refund.

A full refund was given on 02/24/17.

Tell us why here...This order did not ship until 3/17/15 and was not received by the customer until 3/20/15. If the customer sent the package back after the 20th we started inventory on 3/26/15 and all returns were processed and current. As of yesterday we have resumed normal operations and all...

returns are being processed daily. I will refund the customer at this time for the damaged item plus her postage.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted].
[I would accept it if they were providing the return label to the correct email address.  [redacted] is the right address, the one they noted in their response IS NOT the right email address.  With that tweak and assuming the shipping label is pre-paid we will accept this resolution..]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The order went to the warehouse but when it was to be picked and packed the was not enough inventory to cover your order. It is on backorder at this time and will ship when the item becomes available. I have removed all postage charges for this order.

The credit was given back to the credit card that was used to place the order on 12/19/16.  The size large at the time of return was out of stock.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Their response would be fine IF they did what they said they would do. I sent the merchandise back (with tracking and insurance); I emailed them with the postage amount. They received the package on Wednesday, December 16. They have not yet credited my credit card for the merchandise I returned; nor have they refunded the postage or communicated with me in any way. (They don’t respond to emails, though they claim you’ll get a response within 24 hours). I’ve never dealt with a company that is less concerned with customer service than this one.
Regards,
[redacted]

The customer placed an order on Saturday the 24th of September for 3 gift cards. The gift cards were generated on the 26th GC # [redacted] each for 50.00.They would have shipped to the ship to address in Georgia via the post office mail which does not have a tracking number on the 27th of...

September. If these have not been received to date we would have to cancel and reissue new Gift Certificates. Please let us know.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].   I would like a second confirmation that this has been handled and a name at Potpourri of the person in charge.  This was "handled" fully in August....and THEN I was charged September and October and never removed from the VIP List.  So simply stated, I do not believe or trust this company to have handled this correctly.  Please send a name that can be attached to this complaint from Potpourri.  Thank you.
Regards,
[redacted]