A & D Wood Products, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The business claims they made refunds, however, I have noemails stating returned items were credited, nor did this business confirm where the claimed credits were made. Where? Did they send refund check? Credit a card? Which card? None of mine show ANY credits from this company in this year. Customers have to call and beg for refunds. I need pyramid collection to provide evidence of refunds by showing the last 4 of the card number credited. I do not see credits, and have no emails from company, nor does their website provide an order history accessible to customers that shows such information. I have to sign in to purchase, but there is no listing of orders or returns. It's a very odd system. I need to knoe where they made these credits they claim to have refunded. So, this is incomplete. Complaint remains open until credits are shown.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Oh, for pity's sake--does that mean they're going to charge me AGAIN when the backordered item comes into stock? It is now SEVENTEEN DAYS SINCE I FIRST ASKED FOR A REFUND. I'm not going to let this go UNTIL I GET A REFUND. They sent half my order EIGHT DAYS after I requested a refund. Whether this is because they never read their emails, or just out of spite, THIS IS UNACCEPTABLE. The package will be rejected if/when it arrives. It should never have been sent. IS THE PYRAMID COLLECTION EVER GOING TO ACTUALLY ACKNOWLEDGE MY REQUEST FOR A REFUND?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...

to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have sent you a refund for the dress that you kept  check number [redacted] for 69.95 mailed on 7/11/16 to the address the dress was sent to. If you have not received this check please let us know and we will put a stop payment on it and reissue a new check.

The reason for the difference in the amounts has nothing to do with the shipping. One of the items are on backorder and we do not bill for the items until they are shipped. The items were in the warehouse on the 17th and ready to ship but the order was not shipped confirmed until the 25th and a confirmation sent out via email on the 26th.

As I did not know I was signing up for this VIP program, I did not receive any info about this program and I did not receive notification that a 30 day trial had ended and $14.95 would be applied each month.  Again, these are deceptive practices and there are many complaints with regard to this VIP program.  Again, I want this so-called membership cancelled immediately.
Regards,
[redacted]

A refund for the item as well as the postage has been credited back to the card used to purchase the item as requested.

We processed the returns for 192.79 as a credit back to the credit card used for the purchase. We tried to process an exchange but the credit card declined. Please call our customer service number ###-###-#### if you have any questions.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have cancelled order number [redacted] and will have someone call to confirm.

We have cancelled the order and no charges have been processed.

We have refunded your shipping for 4.99. The package was returned from the post office stating incorrect address.

The customer did place an order with our overflow service at which time she placed the order on express delivery. The first operator who she spoke with checking on her order told the customer that it had not been downloaded yet and she would make sure that the order went out express for the...

customer. She did check on the order and when it appeared in our system she did see that the package went out express not realizing the customer had called back to stop the shipment. She actually sent the package overnight and did not charge the customer express service.At this time I will credit the customer her regular postage and return postage. We will refund the customer for the items when received. Sorry for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer placed an order on 6/13/15 for 149.89. On 7/16/15 we received two items back and credited her [redacted] card used for the purchase 89.94 bank reference number [redacted]. The customer then wanted to order 3 items. The total of the order was 159.85 and she sent in a check for...

48.94. We authorized her credit card for 110.91 the difference between the total of the order minus the check on 7/16/15. One of the items were not available so we charged the credit card on 7/20/15 a total of 50.96. The items totaled 99.90 minus the amount of the check 48.94.

We have contacted the VIP membership and the credits for the 8 months have been processed as of yesterday.

I have contacted the Director of Marketing with the information you have given us to remove your name and address provided for all mailings.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. That is not a good explanation for what you did.  You were the ones who initiated the action to take money out of my account, don't try to blame it on my bank for authorizing the transaction.  Seriously?
Regards,
[redacted]

This customer placed an order in April of 2014 where the merchandise was shipped to the address of [redacted] totaling 59.90. Our accounting department received the check back from the bank stating account closed. We had placed a hold on the customer's account due to...

this. We will deduct the balance for the items received of 59.90 from the 112.98 and send a refund of 53.08.