A & D Wood Products, Inc.

The customer did place an internet offer in June of 2016 and accepted our VIP program. The offer details stated it was free for the first 30 days and if the customer did not call to cancel (the toll free number was included) a charge of 14.95 a month would be charged to the credit card used to place...

the order until notified that they wished to cancel.We will notify Pyramid VIP to cancel your membership and ask for a full refund be sent.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Providing the check is actually received by me within the time frame mentioned. I had been promised the rebate before with a 1-3 week window.  That did not happen which brought us to this juncture.  If they keep their word then I accept and the matter can be closed.
Regards,
[redacted]

The customer placed an order on Saturday the 24th of September for 3 gift cards. The gift cards were generated on the 26th GC # [redacted] each for 50.00.They would have shipped to the ship to address in Georgia via the post office mail which does not have a tracking number on the 27th of...

September. If these have not been received to date we would have to cancel and reissue new Gift Certificates. Please let us know.

In May of 2017 you went into our site that said become a VIP member and filled out a short form enrolling in the program. It states al the terms and conditions as well as requests the credit card number you wish to be billed if you do not cancel within the 30 day trial period. As you stated you did...

not place an order just enrolled in the VIP program. THe credits for the two months were credited back to the credit card you entered.

Two internet orders were placed on the same day Order [redacted] at 12:16pm for 2 items totaling 112.34, Order [redacted] at 12:37 for 3 items (two of the same items on order [redacted] and one additional item totaling 145.84. They were placed under Northstyle but our company is Potpourri Group and your...

billing might reflect this. At this time we have given credit for the two items returned. I will credit you for your return postage.

I have cancelled your order and a refund will follow. Sorry for any inconvenience.

This customer accepted the VIP when an order was placed in March of 2017 via the web where the customer must enter all the information requested to join and then select the accept button to join. At this time VIP on 01/08/18 has refunded all the monthly billings to date.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].   I would like a second confirmation that this has been handled and a name at Potpourri of the person in charge.  This was "handled" fully in August....and THEN I was charged September and October and never removed from the VIP List.  So simply stated, I do not believe or trust this company to have handled this correctly.  Please send a name that can be attached to this complaint from Potpourri.  Thank you.
Regards,
[redacted]

The customer placed an internet order with our company. After placing the order a special offer comes up to join our VIP Program. On the right side of the screen it says "Join VIP today to claim Free Shipping and 10% Cash Back on Every Order. Hurry! That's _____________(it adds 10% of their order...

and the shipping amount) on Today's Order. Under this it also lets you know that you save 5% at over 1,000 Marketplace retailers such as [redacted] and [redacted].Save up to $500 per year with shipping rebaters at over 1,000 Marketplace retailers including return shipping!Save 10% on Gift Cards to popular merchants such as [redacted], and [redacted].Total savings of up to 1,000 in cash back, $500 in shipping savings and up to $500in return shipping every membership year!Offer details: Simply click the "Start Savings " button (on left side of screen ) to activate your Young Exploreres VIP membership and take advantage of the free shipping rebate and 10% cash back on today's purchase. Start enjoying all of your VIP benefils free for 30 days now. If you decider not to continue your VIP membership simply call [redacted] or log on to cancel during your review. Otherwise we will automatically extend your membership for just 14.95 per month charged to the same card you used today. To cancel your benefits simply sign in or call our toll free number no questions asked.On the left side of the page it states to claim your 10% cash back and free shipping rebate on today's order, simply provide your email address below and click Start Saving to join the Young Explorers VIP today.By entering your email address below as your electronic signature and by clicking Start Saving after your 30 days free you authorize Young Exploreres VIP to charge monthly membership fees of 14.95 as described in the offer details on the right to the same account you provided for your Young Explorers purchase. The customer does not just get signed up for the program. They must enter their email address and click the start savings button. An email is also sent to the address they enter welcoming them to the program. I will at this time cancel the customer's membership and ask that a refund be given.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]....

I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have refunded all money charged from when the VIP was accepted in February of 2015. I have contacted VIP and they have canceled your membership and no further charges will occur.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Order [redacted] shipped and should be delivered 09/21/16. I have given you the postage credit of 12.95 on this order. I have re-released order [redacted] to ship out. Both orders will be sent to the ship to address given.

Because you sent a copy of the [redacted] tracking number I will do your return immediately. Sorry for any inconvenience.

The customer called and cancelled their order and a refund check was generated for 132.83 check number [redacted]. We do not have any catalogs stating free shipping with a purchase of $59.00, but if the customer sends a copy of the Favorites catalog with this offer on it, we will gladly send a...

refund in the amount of 15.00 for all of their inconvenience.

I have again contacted the Marketing department and verified you were removed. They are asking if you would be able to give us the information located in the blue box on the back of your catalog you received so they are able to see where it was generated from.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
  I got an E-mail from Whatever Works 8/13/16 notifying me they recieved my return.  Not that they have paid me my money back just that they got my return package.  As stated in the complaint I have the [redacted] tracking notification that it had been delivered back to them in June 25.  It should not take this long to to process a return.  I want all there customers to know that if they need to return an item that it takes more than 6 weeks to get your money returned to a credit card or Debit card.  I have requested to be removed from all there mailing list as they have mulitple spinnoff companies.  
Regards,
[redacted]

I have contacted the Director of Marketing to investigate where the catalogs you are receiving are coming from. They did all the removals on 07/14/17.

We credited the cc used to place the order on 01/26/17 for 69.95 and will refund return postage when customer calls to let us know how much it was to send back.

We have given you a credit for the second order you placed.