A & D Wood Products, Inc.

The customer was called today to let her know that we have put a stop payment on the first check issued on 6/2/17 and a new one was generated today.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have refunded the customer for the order placed. As stated previously when the package is stated delivered by the postal service we need the customer to call and state they did not receive the package so they can find out where the package was delivered or a claim can be filed.

Start Saving Now Provide your email address as your electronic signature and click "Start Saving" below. Your electronic signature serves as your written authorization for VIP to charge/debit the monthly membership fees described in the Offer Details to the right to the same account you just...

provided with your e order. This is how someone would sign up for the VIP program after placing their order on the internet. All of the details are explained in detail to the right of this message on the internet and to join as stated above you must enter you email address in the space requested and click on the Start Saving. We do not just sign anyone up that does not want the program. I have checked and your membership has been canceled and all fees refunded.

This item does not come in different colors it should be black only. I will credit you for your purchase and check with  our warehouse to see what color we received from the vendor. Sorry for any inconvenience.

I will notify the marketing manager not to send any catalogs to this address under the name of [redacted] and also not to purchase this name and address from other catalogs with this same information.

It states on the web as well in the catalogs holidays are a day longer on two day express. It does not state which holidays because it is all holidays where the postal services are not working.

We will forward all information to our Director of Marketing to remove the name and address from our mailing lists.

Revdex.com:
I have reviewed the response submitted by the business. I received both items yesterday. As long as I receive the $83.40 refund in a timely manner, I will accept the business's response and consider this complaint (#[redacted]) closed. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The refund for the items of 68.00 check number [redacted] was generated on 7/25/15 and mailed on Monday 7/27/15. The refund for the shipping check number [redacted] was generated on 7/29/15 and mailed on 7/30/15. You should be receiving them shortly.

The only dresses purchased by [redacted] were in 2015 and they did not total 220.00 dollars. We did an exchange for her on the dresses for a different size in December of 2015. She has not made any purchases since that time. Are you sure the dresses were purchases from our company?

On the website it states that all merchandise is 100% guaranteed. If for any reason you're not satisfied with your product, simply return it for a prompt and courteous exchange, credit, or refund of the merchandise purchase price.The customer did call on the 30th of April stated she would be...

returning items. On the back of the invoiceit does state please allow 4-6 weeks for exchanges, and or refunds by credit card or check. When the customer called, the operator told her if she had her tracking number for the package returned and the items she returnedwe could process the return sooner. We have not received the tracking number of the return nor the items returned.

An internet order was placed on 3/20/15 in which the customer accepted the VIP program. To accept the program you must enter your email address in the spot indicated for the vip as well as check off the box that states I accept the VIP program with its terms and conditions as described. I will...

contact the VIP program and have them research your account and issue a refund.

I do apologize. Your account was notated but the credit was not done. I have now credited your postage back to the credit card used to place the order.

We do not have your name and address in our data base so we must have purchased it from direct marketing. I will ask that they not send any more catalogs to your address.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy my issues and/or concerns in reference to complaint #[redacted]. However, I do not wish to waste any more of the Bureau’s time.  I understand that by choosing to accept the business response that my complaint will be listed as resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The original response was dated October 2, 2017. The gift certificate has not arrived as of this date, October 16, 2017.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted].  
I will accept Potpourri Group's response once their emails cease.  They continue to flood in despite all my previous requests to stop them.  Regards,
[redacted]

I applied the credit you requested to the credit card used to place the order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I've included all of the paperwork with this order.  As you can see by the numbers, they do not add up or make sense.  I called before returning ANYTHING the first time and they said, "just return it and we will exchange", which I did.  Next thing I know they credited me and charged me (without talking to me at all)-they then sent the right sweater but the wrong size in the bag for the jacket.  I called and again was told, "just put a note in it, tell them what they did and they will send the right one out!".  I waited, waited--saw it was received, waited. I emailed no response (several times) and I even called again only to be told by one "a supervisor would call me" they didn't and then I was told, "you have a credit that should be showing up on your credit card for $104.25--it's right here.  Call your bank, call your credit  card but we didn't exchange it we credited you.  Now I'm told I was never charged.  See attachment and do the math-it doesn't come out right.
Regards,
[redacted]