A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received the item that shipped I believe on 7/16/16 ! I checked the status today on the remaining item which is showing the item IS in the warehouse ! NOW they're saying it will be shipped when it becomes AVAILABLE ??? Their first response stated it would be shipped by the end of the week ! I'm not trusting them one iota ! As I said in my last message, the issue will NOT be settled until the other item is in my possession and intact ! I'm ALSO preparing to file a complaint with the Attorney Generals Office ! Nothing is settled !
Regards,
[redacted]

This is acceptable only if I get a refund of the charges, so I don't want to accept and close the case just yet.  I have attached a copy of my original receipt, and there is nothing on there about [redacted].
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/05/05) */
The lease with the resident explains what normal wear and tear is and is described by the following. "Carpet and Flooring: standard wear and tear to carpet consists of patterns in the carpet were furniture sat and very light increases in traffic...

pattern. Some examples of normal wear and tear to the carpets and flooring would be considered, but not limited to: tears and rips in the vinyl, carpet, or linoleum, Heavy traffic patterns(Largely due to failure to vacuum frequently) cigarette burns, stains, etc." The carpet in this specific apartment had multiple areas roughly the size of a baseball that were worn down to the backing of the carpet or the padding behind the carpet. Pictures can be provided if requested. The resident also signed and agreed to our pest addendum of the lease. This states the resident should report any problems immediately to the Agent/Owner. After the resident moved out there was a severe cockroach infestation. The unit had to be professionally treated three time to eradicate the pests. Section 4 of this addendum explains the resident will be held responsible for the costs incurred for these treatments. If there is any further documentation needed please let us know.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like to know when the last time the carpet was replaced, because the holes in the carpet are from furniture. As far as the infestation goes the property manager that walked is through the leasing proscess told us there was already a bug problem and that it would be taken care of which it seems it was not.
Final Business Response /* (4000, 9, 2016/05/20) */
As a company we would not move someone into an apartment with pests and there was nothing on the move in inspection about pests. There was also nothing about holes dug into the carpet from furniture on the move in inspection. These are not divots where furniture sat that could be removed from cleaning. These are holes where the carpeting is ground away and only the backing or padding is left. This is not normal wear and tear.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We see that the package shipped on 4/26/17. If you have not received it to date I have processed a full refund to the credit card used to make the purchase today. You should see it on your statement within 24 to 48 hours.

The warehouse resubmitted the order because the comforter in stock was not the correct one ordered from the vendor. We are expecting the correct one in the first week of September and the correct comforter will be shipped at that time. I am sorry for your inconvenience and have credited back your postage of 15.99.

Customer received her credit for the incorrect gate as well as the return postage on 2/1/18.

This customer was authorized for the order that she placed with the 3 items on. When she called we cancelled that order and we never charged her. Authorizations are dropped by banks after 7 days when the company does not do a charge. There is no charge on this customers account.

We do charge the entire shipping on the first level that ships out and then when the back ordered items ship we do not charge any shipping. I have canceled your back ordered items and refunded the postage and return postage. When the items are received and paperwork processed the refund for the...

items will be credited back to the credit card used for the purchase.

The 21.94 you saw on your credit card was an authorization only. We only charge the credit card when the item ships and it has not shipped, cancelling the order as you requested. The authorization is dropped by the bank if it is not charged within 7 days.

When the credit was done it had size written on the invoice. All we need to know is if you would like us to  make a new order for another XL. We already did the credit for the damaged one.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...

#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The item I received was less expensive than the item I ordered.  I need to know that the credit will be for the full amount of the item that I ordered.  I also would like to know if they have any idea when the item I ordered would be shipped.  When I spoke with someone almost 2 weeks ago, they said it was shipped and on its way.  From this note, this does not sound true.  If it is shipped, I'd like the tracking number.  If it has not been shipped, I just want my ordered cancelled completely.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Sorry about that, these are the correct files.]
Regards,
[redacted]

This credit for 58.98 was processed by the bank on 3/15/17 reference number [redacted] to your account. There are no other charges for this order other than the one processed on 01/27/17 reference number [redacted].

ffer Details Join NorthStyle VIP and get 10% cash back and free shipping rebates on your orders, including these benefits on a recent NorthStyle order made in the last 60 days! Start enjoying all of your VIP benefits free for 30 days now. After your free trial period ends, we'll automatically...

extend your VIP membership and benefits for just $14.95 per month, charged to the same card you provide. You are always protected by our Satisfaction Guarantee! To cancel your exclusive benefits, no questions asked, simply sign in or call our toll free number [redacted]. This is what is stated under offer details and at that point if you decide to continue and accept the program you must fill out a form with your information including the credit card you would like to be billed if you do not cancel within the 30 day trial period. This was just accepted today so you can use the program free for 30 days and claim your rebate or cancel with the toll free number provide within the next 3 days and you will never be billed.

When placing an order via the internet at the end of your purchase it offers a VIP program which you may or may not wish to sign up for. It is free for the first thirty days and offers free shipping and 10% of your order. You do not just enter your email address and we sign you up. You must respond...

to the questions such as do you agree to the terms and conditions and it states after the first 30 days if you do not cancel you credit card will be billed the monthly fee of 14.95 until you call to cancel. It gives you the toll free 800 number to call the VIP program for any questions or to cancel. You also receive an email letting you know you signed up for the program and then again before the first billing another email.At this time I will call the VIP and cancel you membership and request a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I received yet another catalog from this company today.
Regards,
[redacted]

I have credited back the credit card used for the purchase the return shipping of 16.34.

A [redacted] prepaid label will be sent to you via your email address.