A & D Wood Products, Inc.

Please disguard the broken starfishI have replaced your order for youThe new order number is ***At this time the item is on backorder but due in any daySorry for any inconvenience

A new gift certificate was issued # *** and you should have received by now

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I will contact our Director of Marketing and have your name and address removed from our mailings lists

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or
concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I do apologizeOur warehouse moved from the location it was in to a new location in a different part of the stateThe mail should be forwarded to our new address but might still be at the postal facility of the old addressI will credit your account for the return of the item today

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

The order was shipped to another customer with the same zip code and street number on 4/11/We do apologizeThe customer called stating she would just like a refund so we issued a refund check to *** *** check number *** for on 5/9/

The customer placed an internet order and accepted the VIP programI will at this time contact the membership program to have a refund issued to the customer

We also got the response from the VIP membership that your membership was canceled and all charges were refunded

We will contact the VIP customer service and ask that they cancel your membershipIf you would like to call them yourself at any time the VIP telephone number is 1-***

The difference is the postage that we charged to ship the items...Items on original order 181.66 plus shippingcharged 199.95Return of two items credit 156.71 difference is shipping of and one item of that was keptWe did not refund shipping because we did not charge shipping with the replacement order.On replacementItem kept billed So item kept from original order 24.99, item kept from replacement order and postage of is the total customer would have been charged

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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. HOWEVER, if I find, as in the past, that this charge appears AGAIN on my credit card statement I will take much more drastic action, including re-opening this complaint! Your company should be ASHAMED of the scam/fraud and illegitimacy of your customer service and VIP club
Regards,
*** ***

One of the customers items was on backorder when the mail order was enteredTwo of the items were mailed tracking number *** delivered on 08/10/@ 1:The customer was also refunded their shipping charges of check number *** dated 8/8/The last item is in the
warehouse ready to ship

I have forwarded your information to our Director of Marketing who will remove your name and address from our catalogs

Initial Business Response /* (1000, 5, 2016/07/07) */
MrsXXXX contacted TLC Properties at ***@tlcproperties.com on 7/6/with a complaint of charges on her accountAt that time it was explained that we did not have their proof of renter's insurance, they were placed on ours and because that
charge was not paid, it was subject to late feesThe late fees were removed on 7/6/at 3:PM, due to the confusion, but the insurance charge remains until we have confirmation of coverage
Our insurance requirements are outlined in section of their signed lease-
"Tenant's Insurance Tenant is hereby notified that Landlord's insurance does not insure Tenant against loss of personal property on the premises due to fire, theft, vandalism or other causesTenant shall at all times during the lease maintain general liability coverage in the minimum amount of $100,on a per occurrence basisPet owner must carry a $Pet Damage Rider in addition to the general liability requirementTenant may obtain this policy from any qualified insurer or by default, participate in the Landlord's Required Resident Legal Liability insurance policy ("LRTLL")See "REQUIRED INSURANCE ADDENDUM TO LEASE AGREEMENT"Should Tenant gain independent insurance that satisfies the requirements therein, the policy must list the property as an "Interested Party" and have the following information included:
Spring Valley Apartments P.OBox XXXXX Springfield MO, XXXXX"
She stated they have provided that to a manager that is no longer employed with usI asked that she has her agent email us with proofAs of now, we have not received that

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Before I sign off on this
complaint, I would like to be sure that they have DELETED my name and information from the computer systemI don't want any information in their computer systemI will never buy anything from this company againThey have caused me nothing but grief and stress. No one seems to know what and how to do anything. I did receive the payment for the shipping today in my accountThank you for that
Regards,
*** ***

Customer was issued credit for this item but to date have not received item exchange form or itemWhen this is received we will do a new order for the size requested if he still wants

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** . I cancelled the order the SAME DAY..and the business STILL chose to send it out to me I want a FULL REFUND, including shipping and handling when I send it back
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***