Aardvark Research Group

Aardvark delivered as advertised I received my DDseven days after I submitted my request Excellent service!

This customer did order a copy of his DDthrough our websiteHe emailed us twice on a Saturday asking for a status update, (we are closed on weekends) and then he emailed a third time on the Monday, which was a federal holidayWhen we came in to work on the Tuesday he had already filed a
complaint with the Revdex.com and the Missouri Attorney GeneralWe cancelled his order and gave him a full refund

Got what I paid forPrompt, swift, professional serviceThank you!

I would like to say that this business is built on professionalism and just caring about their consumers They deliver important files to us which are desperately needed So thank you very much for everything that you have done for me

Aardvark Research is the best way to get your military records Jason and Susan are wonderful caring people They love to help Veterans they don't do this business for the money but for the ambition to help Veterans in obtaining what they need to get what they deserve, their benefits They work hard to get Veterans their records on a timely matter Take it from one of their old employee's Customers are their number one priority They go beyond your expectations just to make sure that at the end of the day they helped people who served our country When their isn't a way to get your records Aardvark finds a way

I am very happy with my interaction with Aardvark Research GroupThey were able to get a copy of my husband's DDin just days! I would definitely recommend them to other veterans

I would like to say that I had the best experience We received our ddin a timely matterWhen I emailed them , they returned with a email very fast

Great serviceI requested a hard copy of my DDalong with emailed electronic copyI received the electronic version a day earlier than the seven business day timeline I was given at the time of the orderI woukd gladly hire them to do research again in the future

Fast and easy I ordered the DD214, and was emailed the doc days later Worth every penny!

Uncommunicative service that preys on veterans
On January 2016, I engaged the services of Aardvark to help me track down my DD-since I lost it long agoI purchased online a Priority Express Service that cost $(charged to my credit card, Transaction ID No3VAXXXXXNXXXXXXXL on 01/22/at 08:50)
This service should have guaranteed receipt of my DD-within a week
Before the week had passed, I attempted at several times to phone Aardvark to get an update, but no one answered the phoneAfter a week had passed, I phoned them again, and someone answered, but he told me that my case was more complex and that I would have to wait anywhere from days to years to get a copy of my DD-They never informed me that there would be a delay until it was too late for them to fulfill their priority express service
Because the need for my DD-was so great (for a VA mortgage loan), I decided to track it down myself to see whether I could do a better job than Aardv

Initial Business Response /* (1000, 5, 2015/11/20) */
Contact Name and Title: *** at Aardvark
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
This customer did order his military records through our website on Veteran's DayWe received his request, and started working on it,
on Thursday, the day after Veteran's dayTwo days into what we tell our customers is a 1-business day turnaround, the customer began calling demanding his records immediatelyHis wife then began calling, and telephoned our office over times between 9:A.Mand 10:A.Mon Monday morning threatened to file a complaint with the Revdex.com if we didn't produce the records they had ordered that day
Because we retrieve military personnel records from the Federal Government, we have to accept the process as they have defined it, which is that requests are processed within 1-business daysWe can't demand that they change their procedure or make them do anythingIt just doesn't work that wayBecause this customer was threatening, angry and unable to accept the reality of the situation, which is that the turnaround on a military personnel record is 1-business days, as we tell our customers upfront, we cancelled his order and REFUNDED HIM IN FULL PRIOR TO HIM FILING THE Revdex.com COMPLAINTI called the customer personally to explain that we were refunding him and why, and he accepted my explanation, and the full refund, and then filed the Revdex.com complaintMost of our customers are great, but if we do come across someone who is unable to accept that the process is what we tell them it is, we give them their money back and wish them good luck, which is what we did in this case

I couldn't be more happy with your service prompt, efficient & very communicative during the process of getting the DDwe were looking for ....Thanks Again

Communication was quick, accurate, and I received my DDin days instead of months! Highly recommended

, very serious organization and they kept their word and deliver on time I highly recommend them

Aardvark Research Group went over and above to get me my DDthat I needed for closing on my VA Loan!!!

Could not find my DDfor a job offerAardvark Research was able to get it to me by the short deadline well ahead of the projected timelineThanks again, you saved meOutstanding Job! *** **

These people are the best - especially since they found information from the Records who couldn't locate the documents themselves

This customer called us to check on the status of his order on the Friday after Thanksgiving, while our office was closedWhen we came back to work on Monday morning he had already filed the complaintOrdinarily we expect our customers to give us a chance to respond to their inquiries before
filing a complaintMost people understand that this is the right thing to doWe did provide him with copies of his military records via email and mail

Great transaction, a great service for veteranGreat communication and performed exactly as advertisedI would recommend to anyone who would require this service

I was very impressed by the quick turnaround Completely satisfied
I made one status inquiry, via e-mail, which was answered within a couple of hours and fully addressed my question
I recommend Aardvark Research very highly