Absher Enterprises

April 24, 2017 Thank you for notifying me of Mr. [redacted] ’s complaint, BBB number [redacted] . As explained in my original response on April 18, 2017 his concern is not related to a Limited Warranty situation. Therefore, our position remains unchanged. [redacted] Consumer Affairs 3036471

November 24, 2015Thank you for notifying me of Mr***’s concerns regarding Revdex.com number [redacted] .I have investigated this file and found that Mr***’s complaint is related to the Digital Speedometer/Tachometer part number [redacted] , and the Fuel Sensor kit part number [redacted] which he purchased and installed on his motorcycle over one year ago Mr [redacted] contacted our Customer Service department on November 23, stating that after the installation he was not satisfied because the Fuel Sensor kit had never operated correctlyMr [redacted] stated he installed the Fuel Sensor kit sometime after he installed the Speedometer/TachometerIt was explained to Mr [redacted] that for correct functionality it is necessary for the Fuel Sensor kit to be installed with the Digital Speedometer/Tachometer, as the fuel sensor adjusts in the first miles of riding, as stated in the instruction sheet which is supplied with the Digital Speedometer/TachometerFor this reason, and the fact the parts are over one year old and out of warranty, Mr***’s request for a new Speedometer/Tachometer is denied Thank you for allowing me to explain our position on this matterSincerely, [redacted] Consumer Affairs [redacted]

October 24, 2016Thank you for notifying me of Ms***’ complaint, Revdex.com number [redacted] .The tire installation was performed at a non-authorized repair facilityFor this reason her request for reimbursement is deniedThank you for allowing me to explain our position on this matter [redacted] Consumer Affairs

Thank you for your inquiry As you may be aware, our seats are not waterproof, therefore, replacing the seat would not address the concern.Thank you for allowing us to explain our position in this matter

Thank you for your response. We have directed Mr. A [redacted] to the dealership as that is where he bought the motorcycle. We are the manufacturer that sells motorcycles to our authorized Dealerships. The dealership is the only one that can work with Mr. A [redacted] on a replacement motorcycle. Harry at the dealership has made repeated attempts to resolve this matter with Mr. A***, but he has not received a return phone call. Please have Mr. A [redacted] call Harry at the dealership today. If Mr. A [redacted] wants to replacement motorcycle, he needs to make that request to Harry. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] the vin# is as follows [redacted]

Thank you for notifying me of regarding Mr. [redacted] ***’s concern regarding BBB’s number [redacted] . As I explained in my response dated July 3, 2017 the Limited Factory Warranty on Mr. ***’s 2014 FXDC103, Vehicle Identification Number [redacted] , expired on April 1, 2016. His concern is not related to a Limited Warranty situation. Therefore, our position remains unchanged. Thank you for allowing me to explain our position on this matter. Sincerely, [redacted] Consumer Affairs 3016427

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I keep getting the 'run around' I have called that number numerous times, waiting on hold for hours and still nothing has happened

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Per the manufacturers request I am providing the additional details:VIN: [redacted] Purchase Date: 09/2015Purchase Place: Bent Bike in Lynnwood, WAI also called HD customer service and they provided me with a CASE ID: - However the representative was very rude saying I dont care if you could have died or killed other people the bike is out of warranty and not our faultI was shockd that Harley Davidson could say something like that as safety is No priority when riding motorcycles and I doubt that was only the representatives thinking and not Harley Davidsons response as this can be a huge reliability issue if not addressed properly Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** I am not satisfied buy the responsedue to all the issues the bike has(had)it is not a reliable bike now.plus there is still a defective part they refuse to replacealso I have not been contacted by anyone about them offering me anything thats a lie.I guess its time to hire the lawyer I have already spoke to who has won plenty of cases like thsi against harley and file a lawsuit for lemon law buy back as my state does have a lemon law and it does apply to motorcycles and this ongoing issue quilifies me for lemon law % so I will so you in court or can settle this outside of court witch ever you choose as yoir going to lose as law is % on my side and according to state law you will be reliable for court fees and attorny fees so I guess I will see you in court

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
*** contacted me and asked for additional info (these VIN numbers:but did not supply a working email address*** Classic*** SportsterI am hopeful that you can forward these to her and that she can help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
YOU REQUESTED THE VIN NOON MY PURCHASE OF HARLEY DAVIDSON OF WHICH I AM HAVING TRANSMISSION PROBLEMS AND GETS SO HOT ON RTSIDE YOU CAN'T RIDE IT SLOW SPEEDSTHE VIN NOIS *** PURCHASED AT THE HARLEY DAVIDSON STORE IN SWANANOIA NORTH CAROLINA
Regards,
*** ***

October 18,
Thank you for notifying me of MrP** ***s’concerns
regarding Revdex.com number
Harley-Davidson Motor Company’s position regarding modified
motorcycles was explained in my response on October 3, We reiterate this
position and our decision has not changed
If MrP***t is concerned with the handling of his motorcycle,
we recommend the motorcycle be returned to original equipment configuration and
be evaluated by an authorized Harley-Davidson dealership.
Thank you for allowing me to explain our position in this
matter
Sincerely,
Ann Sexton
Consumer Affairs

Thank you for your inquiry. Our records indicate that the Limited Warranty on Mr***'s motorcycle expired on April 20, 2015. In the interest of customer satisfaction, we offered to assist with a portion of the cost of the repair. Since the Limited Warranty has expired, we cannot
assist with the complete cost of the repair that was required. Thank you for allowing me to explain our position in this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I understand it, from a purely legal perspective However, I am disappointed that there is no support from corporate in helping to resolve the issue Williams HD was never contacted by customer support--only Powder Keg HD So I am left with entities each saying they are not responsible, and I am left paying the bill With nearly every advertisement geared toward customizing your bike just as you want it, it is disappointing that no one stands behind such a minor customization done before even pickithe bike.I do LOVE the bike, as well as my previous Harley I just hope that I don't encounter any more situations like this
Regards,
*** ***

We reiterate our previously communicated response

Thank you for forwarding the concerns shared by Mr*** ***. Our records indicate Mr*** is the current owner of a FLHTCUSECVO Ultra Classic, VIN ***. We were contacted by Redstone Harley-Davidson on 3/14/regarding an issue with the ABS system on
this motorcycle. The maintenance requirement listed in the owner’s manual states that the brake fluid must be flushed every two years. Redstone only had one work order provided to them showing the brake fluid was flushed in by a non-Harley-Davidson dealership. Without access to a Digital Technician II, which is only available to Authorized Dealerships, it would not be possible to fully bleed the system. Due to the lack of appropriate maintenance history we denied any form of goodwill coverage. Please note that the recall mentioned by the customer, H-D recall number 0171, would only cover flushing and replacing the DOT brake fluid. It would not cover the replacement of any parts. The manufacturer’s warranty expired on the motorcycle 5/23/2012. The recall is still showing open on this motorcycle. There is also an open recall for the rear brake switch. These two items may still be addressed by an Authorized Harley-Davidson Dealer.Thank you for your time, *** ***Customer Care

July 2,
Thank you for notifying me of Mr***’ concerns regarding
Revdex.com number ***
Mr***’ complaint is related to his experiences with two
separately independently owned and operated
authorized Harley-Davidson dealerships
Since
the concern is not
related to a Limited Warranty situation, this issue needs to
be addressed with the independently owned & operated dealerships located in
** *** ** and *** *** **
Sincerely,
Ann S***
Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a limited warranty situationIt was agreed by the dealership that is was a warranty situationIt was attempted to be replaced times without success because of manufacturers defectsHarley Davidson has no interest is resolving this issue in an amicable way even though their own warranty states it should be covered:From the Harley Davidson Warranty: https://serviceinfo.harley-davidson.com/sip/service/procedure/54638/BLAISE/37923...⇄ warrants for any new Harley-Davidson motorcycle that an authorized Harley-Davidson dealer will repair or replace without charge any parts found under use to be defective in factory materials or workmanshipSuch repair or replacement of defective parts will be Harley-Davidson's sole obligation and your sole and exclusive remedy under this limited warrantyThis limited warranty applies only for the duration identified below."This is a contract that was entered when my dealership stated it was covered under warranty
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
just wanted to inform the Revdex.com I spoke with harley today with a guy named matt in customer service , I asked him about there response to the Revdex.com I told him I was confused as none contacted me what so ever and no one offered me any good will gesture and he admitted that the response harley laury oelhafen sent the Revdex.com was not true and someone made a mistakethank you
Regards,
*** ***