Absher Enterprises

Thank you for the opportunity to respond In lieu of the first service we did offer to supply a $gift card redeemable at the dealership We are still willing to offer this amount as a customer service gesture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am very disappointed in Harley DavidsonMy motorcycle has been in the shop times for a radio situation before it was fixed months laterThen it was in times for a overheating issueThen times for a video issueI also bought a Harley garage door opener that does not work but the parts catalog does not say it only works on certain models so I'm out $I have lost over weeks with Harley Davidson having my motorcycle and you have put over miles in testing driving it In the shop times took a lot of my time and money away from work but I get after all this we will do nothing for youAlso the person who wrote the last response should be firedThey stated if your bike is under warrantyThey didn't even do the research to know it is under warrantyWhat horrible customer serviceI will tell others not to purchase a Harley Regards, Robert [redacted]

Thank you for your inquiry When Mr [redacted] refers to a "Customer Service Manager", please ask him to provide the phone number to which he called and the reference number he was given so we can investigate his complaint further Thank you

Thank you for your message As this motorcycle was purchased used, and the Limited Warranty expired years ago, we recommend Mr [redacted] continues to work with his authorized dealership on proper diagnosis of his concern The exhaust he references does not sound like they are recommended by Harley-Davidson Motor Company.Thank you for allowing me to explain our position in this matter

Thank you for your inquiry As stated in the Limited Warranty, it is Harley-Davidson's decision to repair or replace the fender A professional painter assured the Harley-Davidson Dealership that this fender could be repairedTherefore, our decision to repair verses replaces the fender remains.Thank you for allowing me to explain our position in this matter

Thank you for providing the Vehicle Identification Number (VIN) for the subject motorcycleOur records indicate that on August 23, Mr [redacted] contacted our Customer Care Department and said that the dealership was buffing on the tank and the clear coat was damaged Our Representative explained that since this situation is not a warrantable, Mr [redacted] would need to contact the dealership that was buffing the tank and resolve the matter with that dealership

We reiterate our position with this matter Thank you, [redacted] Consumer Affairs

Thank you for notifying me of regarding Mr [redacted] ’s concern regarding Revdex.com’s number [redacted] As I explained in my responses dated June 28, and July 3, his concern is not related to a Limited Warranty situationTherefore we reiterate out positionThank you for allowing me to explain our position on this matterSincerely, [redacted] Consumer Affairs

Thank you for your inquiry We are unable to extend the warranty on Mr [redacted] 's motorcyle We suggest that if he has an issue with the repair of his motorcycle, he contacts [redacted] Harley-Davidson directly Thank you

February 2, Thank you for notifying me of Mr [redacted] ’s complaint, Revdex.com number [redacted] As explained in my original response on January 30th, his concern is not related to a Limited Warranty situationMr [redacted] will need to continue to work with Road America to resolve his towing service complaint Therefore, our position remains unchanged [redacted] Consumer Affairs

August 30, Thank you for notifying me of Mr [redacted] ’s complaint, Revdex.com number [redacted] Harley-Davidson does not view this as a manufacturing defectTherefore, our position as explained in my response of August 23, remains unchanged [redacted] Consumer Affairs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] thank you ,harley davidson,and dodge city harley davidson this complaint has been resolvedhave a appointment july rd to have new primary cover replaced

Thank you for notifying me of Mr [redacted] ’s complaint Revdex.com number [redacted] I have investigated this issue and found that Mr [redacted] contacted our eCommerce Store on April 5, stating he ordered an air filter (part number 29331-96) through the websiteMr [redacted] stated he did not check his email for an order confirmation, and assumed the order did not process completely so he had ordered the part a second time We cancelled his duplicate order number We have issued a refund in the amount of $The refund processed in our system on April 11, 2017, Mr [redacted] was informed that the process may take to days Thank you for contacting me on this matter Sincerely, Ann Sexton Consumer Affairs

Thank you for your response As previously explained, we have reviewed the pictures and the damage is not consistent with a manufacturing defect The Extended Service Plan does not cover cosmetic issues such as this Please refer directly to your ESP contract information for further explanation of coverage

June 22, Thank you for notifying me of [redacted] ’ concern regarding Revdex.com number [redacted] I contacted H-D of West Virginia on June 21, and we agreed that in the interest of customer satisfaction Mr [redacted] ’ rear fender will be replacedThe replacement fender is currently on order and the Service Department of H-D of West Virginia will contact him when the replacement arrives If Mr [redacted] has any further questions he is welcome to contact me or speak with the service department at H-D of West Virginia Thank you for allowing me to address Mr [redacted] ’ concern Sincerely, [redacted] Consumer Affairs

Please provide the Vehicle Identification Number (VIN) of your motorcycle and the name of the Authorized Harley-Davidson Dealership that has diagnosed the concern Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already stated my reasons This is a prime example of why Victory and Indian are selling so many bikes to former LOYAL Harley Davidson customers [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that the dealership completes the work in a reasonable time frame and resolves the issue that is causing the damage so further damage doesn't occurIt is my sincere hope that the company addresses the other concerns mentioned in the original complaint and makes modifications to this accessory to alleviate any further complaintsAdditionally, it would be nice to see improvements made to their customer service policiesThis has certainly been an ordealMany thanks to the Revdex.com for helping resolve this issue and thanks to the company for finally stepping up and doing the right thing Regards, [redacted]

January 9, Thank you for notifying me of Mr [redacted] ’s complaint, Revdex.com number [redacted] On January 4, I contacted Mr [redacted] and offered him a $credit at the dealership of his choice to offset his out of pocket expenses and inconvenienceMr [redacted] accepted this as a gesture of customer satisfactionThe credit has been processed at Harley-Davidson dealership located of Collierville, Tennessee We consider this matter resolved Ann [redacted] Consumer Affairs [redacted]

December 20, Thank you for notifying me of [redacted] ’s concerns regarding Revdex.com number [redacted] I investigated this issue and found that Mr [redacted] contacted our Customer Service Department on October 13, regarding a concern with his handlebarsMr [redacted] stated his handlebars loosened after they were adjusted by Williams Harley-DavidsonMr [redacted] ’s complaint is related to his experience with an independently owned and operated authorized Harley-Davidson dealership Since the concern is not related to a Limited Warranty situation, this issue needs to be addressed with the Williams Harley-Davidson located in Lebanon, NJ Any questions related to his Extended Service Plan should be directed to CNA National Warranty Corporation at ###-###-#### Thank you for allowing me to explain our position on this matter [redacted] Consumer Affairs