Absher Enterprises

March 29, Thank you for notifying me of Mr***’ complaint (Revdex.com number [redacted] ) I have investigated this file and found that Harley-Davidson’s Customer Service was contacted on March 1, regarding corrosion on multiple areas of his FLTRXS, Vehicle Identification Number 1HD1KTM10GB Mr [redacted] submitted photos of the affected areas on March 2, A Customer Service Specialist replied to Mr***’ emails, explaining that corrosion is not a defect in materials or workmanshipMr [redacted] was referred to an authorized Harley-Davidson dealer to determine which maintenance product is best suited for his needs Mr [redacted] contacted us on March 15, and spoke with a different Customer Service Specialist who reiterated this information The Touring Owner’s Manual has a section beginning on page which explains Cleaning and General Care of the motorcyclesThis section includes a listing of all tested and approved Harley-Davidson Cleaning and Care Products If Mr [redacted] has any questions regarding the use of these products any authorized Harley-Davidson dealership would be happy to assist Mr [redacted] referenced a brake fluid leak on the motorcycleThis issue should also be addressed at any authorized Harley-Davidson dealer Thank you for contacting me on this matter Sincerely, [redacted] Consumer Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Harley Davidson's action and response clearly sends a message as to how they feel about their customers safety I do not accept their response [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Patrick [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com can close this out I do not accept their response, but I am already well aware that HD has no desire to do right by their many customers affected by this, and will continue to claim the "expired" warranty card, vice actually looking into this known issue on many models of the FLH series and issuing a recall.Again, I will be parting ways with HD permanently, and using word of mouth to honestly describe my many issues with the HD Corporation and their dealerships Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear Harley Davidson, [redacted] Harley Davidson did repair my motorcycle at the timeI just want to remind you that I have had issues with my vehicle from the first weekI have called in to talk to customer service I am was brushed offThe value to my vehicle has been compromisedI just want to remind you that I just received the bike from repair and its to soon to say that there will be no more issues Regards, [redacted]

Thank you for the response We recommend the part, along with the online receipt verifying the purchase, be taken to an Authorized Harley-Davidson Dealership The Dealership will determine if the condition is warrantable Thank you

I will meet with someone as they requested once again but my Motorcycle has already a been in their shop times for a radio issue, times for a coolant issue and times for a battery issueHow many times do I need to keep taking it to Harley Davidson and meeting with someoneIf this was a car it would have been classified as a lemonHarley has had this motorcycle over a month this summer to fix warranty items and you can only use it during the summerIT has only 8,miles and should not have this many issues

Thank you for your messagePlease provide the Vehicle Identification Number for the motorcycle

We are disappointed that Mr [redacted] is not satisfied with our goodwill gesture

Thank you for the responseAs Mr [redacted] requested, [redacted] from Consumer Affairs has contacted him regarding his concerns

Thank you for notifying me of Mr***'s concern's regarding Revdex.com number [redacted] .We have reached out to our independently owned dealership in Guam and will provide an update when more information is available.Sincerely, Ann [redacted] Consumer Affairs

Thank you for contacting Harley-Davidson Motor Company We have reviewed our files covering the repair of Mr***’s motorcycle Our experts, in coordination with the technicians at the dealership, determined that replacing the damaged components in the engine was the appropriate repair It is our understanding that repair has been completed and the motorcycle has been offered back to the customer As a gesture of goodwill we offered to pay for the next recommended service for the motorcycle or offered a gift card for the amount of a service That offer is still valid

Thank you for notifying me of regarding Mr. [redacted] ’s concern regarding BBB’s number [redacted] . I have investigated this file and found that Mr. [redacted] ’s 2012 FLHTCUTG, Vehicle Identification Number [redacted] was repaired at an authorized Harley-Davidson dealership... located in Bloomington, Indiana on July 13, 2016. Since Mr. [redacted] ’s limited factory warranty expired on October 9, 2014, and he does not have an Extended Service Plan, it is his responsibility to pay for the towing and repair of his motorcycle. Thank you for allowing me to explain our position on this matter. Sincerely, [redacted] Consumer Affairs [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The passenger seat, also known as the rear passenger pillion, is not so much a seat on this motorcycle due to it's relatively small size and shapeIt is a restraint to hold the driver in position as they ride the bike, a bolsterThis is not a cosmetic situation and puts the rider in great harm during riding conditionsI raised this complaint because Harley Davidson's position, so far, has been to not care for the well-being of their riders and correct this FACTORY DEFECT.After my complaints to the dealership, they agreed that this was an unacceptable situation and ordered new parts to replace this passenger pillionBoth parts ordered and received straight from the factory had THE EXACT SAME PROBLEM as the one that was deemed by the dealership as defectiveAll of the same year and model bikes that I saw on the showroom floor at different dealerships around my area had THE EXACT SAME PROBLEM.My hope is that Harley Davidson will take the lives of it riders into consideration when judging the need to CORRECT THIS manufacturer's defect and see it worth while to correct this problem before someone gets seriously injured.If not, I hope that my complaint will show the willful disregard for public safety when operating a motor vehicle and will be used as reference to others to avoid purchasing this model bike (a very expensive option with no backing from the manufacturer on quality) without first demanding this problem be addressed.Regards, [redacted]

Thank you for allowing us to respondWe reiterate our position on this matterAnn [redacted]

Thank you for sharing the concerns shared by Mr [redacted] We do not have any records of Mr [redacted] previously contacting our company directly We also do not show any previous contacts related to his motorcycle, VIN# [redacted] Mr [redacted] statement refers to a “warranty” he purchased through and independent authorized dealer This is most likely an Extended Service Plan with optional coverage for tires and wheels should they fail due to contact with a road hazard The dealership purchases this plan through a company named CNA National Warranty Corporation We would recommend Mr [redacted] contact their service center at 800-527-for further explanation on the coverage or denial of coverage.Thank you for your time, [redacted] Consumer AffairsHarley-Davidson Motor Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do accept this as the first step in resolving my complaint and I would like to schedule the representative to review my motorcycle at Hot Metal Harley Davidson in West Mifflin, PAI will call the Harley customer service center to set up the appointment.Regards, [redacted]

Thank you for your inquiry I have sent a message to our contact at Harley-Davidson [redacted] / [redacted] and asked them to provide us a status to this situationI will follow up with you once I receive a response from that office Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11842419, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After many attempts to return a call to Harry I have finally made contact with Chris in the service departmentHe informed me that they have replaced the harness and the bike has run for miles with no issuesThey still do not know what the underlying problem is that caused the issue with the harnessI have asked if they feel confident that the problem is resolved and the response what "we think so"That does not make me feel confident that the problem is resolvedI would like to know that has caused this issue so that we can be confident that the problem will never returnThe dealership also installed an alarm without my consentIt was a nice gesture, but I initially had an alarm on the bike that I had removed due to it daring the batteryAs stated in my original complaint, I would like Harley Davidson Corporate to stop ignoring me and have a conversation so that we can resolve this issue, rather than differing to the dealership that keep saying they are at Harley Davidsons' mercyBy using the dealership as your middle man it only makes communication harder and wastes timeThe dealership has been great and is doing everything in their power to make it rightI do not feel comfortable with the outcome and feel it is time for Harley Davidson Corporate to "man up" and deal with this issue Regards, Robert A***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I accept the offer for further inspection as a suitable response at this timeI will contact you on Monday during hours Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***