Accord Painting

It was just horrible, the manager Lisa in charlotte nc was just rude and nasty. Never will I waste time with this business

bought an Cindy crawford Sled Bed, it was suppose too be leather, turn out its not leather, fact its not even an good plastic, its shed worst than a dog shed its hair, I know you want do anything about it, but at least I got it off my mind. never again will I by anything from ROOM to GO/ CINDY CRAWFORD collection.

Me and my wife are disabled. We came to the store to find a table. Sales man promised that the table would be delivered and assembled the same or next day and he had the manager confirm this. The table box was delivered but not assembled. We called and was given a date for assembly two weeks later. This was unacceptable and not as promised at time of purchase. We told the store to take back the unopened box. as we are disabled and cannot even move it. They refused, saying that once the item was delivered to the home, it was "used" and they would not take it back.

RTG pushes sales by false promises. They have a unpublished zero return policy, which is illegal.

The initial experience at the store is pretty good, you get to buy something you think is nice and they are nice to you like any showroom. After that its all down hill. They got guys throwin the furniture off the truck. I spent $2400 for a living room set, I no its not a ton, but for me it was. I got a sleeper sofa and the brace on the couch feel right through the bottom, so they replaced it a month later. Had this one for a month or so and noticed the arm flattened out on the one side and it was hollow. So I call customer support and they send a technician out who feels it takes pictures, says they will be in touch 2-5 days and leaves. Said to fix it he would have to take it apart, now I was under the impression that this is what they do, generally how you fix most things. So I get a call back and they said there is nothing more they can do, said something was in the arm was crushed but wasn't a manufacturing defect, then gave me some scenarios including sitting on it???? So I was like if you use the furniture as furniture and it breaks there is nothing you can do to fix it? And they couldn't, it was unreal. I don't know if this happens to a ton of people but it happened to me, if you want to avoid this shell out the extra $$ and this shouldn't happen and if it does it will be replaced.

It is sad you can't trust people these days!! Told in store the warranty covers anything and everything. Customer service states otherwise. Rooms to go's warranty is a huge waste of money!!!

This has been absolute worst experience I've ever had making a furniture purchase. The only time they are professional and nice is when you are actually in the store shopping. Once we left, we were no longer important. They don't care to speak to you, to assist you, much less to try and resolve the problem. From issues with delivery (they never showed) to customer service to the store manager. I would never recommend this store, yes all Rooms to go because they all have the same customer service point of contact, to anyone.

Horrible customer service! I ordered a sofa sleeper and chair, pillows and mattress included. Mattress and pillows were not delivered with sofa and chair. After multiple attempts and talking to multiple people, with multiple different answers, they act as if this is my fault. They tell me the pillows are no longer available and that I need to pick a different style -not what I ordered, even after they took my money. They will not give me a credit for the pillows I did order. They are being very difficult about delivery and both items will be delivered at different times, which is taking multiple phone calls and multiple times when someone needs to be home for the delivery. At one point they told me someone needs to be home for a window of 12 hours. They don't even apologize. They are very nasty. I would never buy another thing from them. I still don't have the mattress or pillows. I have spent hours on the phone with these people.

I am so upset right now, I went into the rooms to go in Hoover,Al. I paid for several bedroom items one of them was a gentlemans hutch ,it was returned to the store by the delivery men and I called the store and was told that when the truck got back with the hutch I could go by the store " an hour and 20 minutes from where I live" the next day and get my refund,my husband went by there and was told that they would mail us a check within 10 days,not happy about that but we said alright,well it has been 2 weeks now so my husband once again went by the store and was told it was never set up for a refund!?! now we are being told it will take 21 working days for a refund that should have been done as a refund to my bank account the day it was returned to the store, I paid the before I got anything but now I have to wait well over a month for a refund,this is not right nor is it good customer relations as I would have been a person to return and refer ,but that will never happen now!

In January 2015 I purchased approximately $12,000 in furniture for my rental home in Panama City Beach Fl. The saleswoman was lovely and very helpful. The furniture was delivered and installed. A living room set and 3 bedrooms including 4 bunk beds. One of the bunk beds had a defective guard rail that was cracked and broken. The installer said he would have the company contact me to arrange to have a new guard rail installed. I received a call from customer service and thought this was the call to arrange service. I gave them information thinking they would contact my manager as I had left for my residence in MN. My manager called me a few weeks later wondering if I had arranged to have the problem fixed. I told her that I thought I had done so but that I would call Rooms To Go to determine what the problem might be. There were multiple calls to customer service and finally I a service call was arranged. The day of service my manager said that the delivery driver showed up with the wrong part. I never received a call from RTG to arrange another service date. Instead I had to go through the process of contacting them, remain on hold and then repeat my story in order to arrange a third service date. The date was set and I was told I would get a one hour service call. I was in town and planned to drive to the house which is a 45 minute drive or 1 1/2 hours round trip. When I called at 10:30am to find out when the delivery was made I learned that the delivery could come at any time between 7am and 10pm. This was the first time I had ever been told about the 7am-10pm delivery time. After asking if they could narrow the time frame I was told that most likely the delivery would be after the delivery driver’s 1-4pm deliveries were made. I had some tasks to do in Panama City and went to the house thinking that perhaps the driver would call when I was at the house. I waited till after 5:30pm and there was no call. At just after 8:30pm I received a call from the driver who apologized profusely saying that his partner called in sick and he had been making deliveries all day on his own. I told him that I was 64 years old and that I would not be making a 1.5 hour drive at that time of night, particularly as it was spring break and the beach traffic was in full gear. It is bumper to bumper at that time of night.

I contacted the store the next day and after a lengthy process I was told that it would take one week to get a replacement part, that there was no separate customer service process and that all deliveries went through the same process. When I asked the store manager if he would take back the furniture as defective furniture he noted that he would but that it was against store policy. It was at that point that I learned that RTG has a no return policy. I was aghast that a defective piece of furniture would be considered an item that could not be returned, merely replaced. I was told that this is stated on the back of the purchase documents.

In summary, I am 64 years old and an educated professional. In all of my adult years I have never experienced such poor customer service. Everyone makes mistakes. It is not whether you make a mistake it is what you do when it happens. RTG made a mistake and I was more than willing to be reasonable about their fixing the problem. However, their poor customer service is the worst I have ever encountered and it seems to be a system that the company does not really care about fixing. Every employee I spoke with quietly acknowledged that what I experienced is a wide spread problem within the company. They all seemed ashamed, knowing that this is not the way to treat people. The problem should be priority one for RTG. They are clearly using celebrity endorsements to secure new business that will expand and increase their sales and profits. Were that they would reinvest some of the money into keeping their customers happy. I WILL NEVER PURCHASE FROM ROOMS TO GO AGAIN. Further I will make it my mission to ensure that others are made aware of their practices and policies so that they can shop with the competitors of RTG.

I was recently approved for a $6500 limit with Rooms To Go. Upon attempting to order my furniture online, which totaled at $3100, I was told I had to pay for delivery fees and sales tax from another credit/debit card in the amount of almost $500. What's the point of approving someone for a credit card if they cannot finance the entire amount? There is a Rooms To Go 10 minutes from me and the delivery fees alone were $300. Rooms To Go you need to read all the negative reviews from consumers you have received lately and get it together. Needless to say, I will be cancelling this card and am NOT purchasing from Rooms To Go. I contacted customer service and sales support and inquired about this issue and they acted as if they could careless. So I will take my business to a furniture company who appreciates consumers and does not charge BS fees.

OK, I have read some of the reviews of this business "Room To Go". I have had a recent experience with the 'on-line' ordering folks. Initially I ordered the Cindy Crawford Hillside dinette set counter high. ! -4legged table w/ 4 chairs, and the matching curio cabinet. I was leery to order this 'site-unseen', but pulled the trigger anyway. I live and ordered this from my home in Minnesota...to be delivered to my newly acquired condo in Sarasota. My family was there for the delivery, I was not. It was all delivered on time...A-OK..so far.
The set was there 1 week before I got there for a 10 day visit...When I woke up the 2nd day, I noticed a cracked leg on 1 side of the table.
Since I was only going to be there 4 more days I called Customer service..explaining the misfortune of the 'cracked leg'. I asked 'Jody' from Internet Customer Service that I'd like her to really ask herself WHY she was a C. Service rep. She followed through in a huge way, getting the parts guy's to UPS overnight a new leg. It arrived the day before I flew home, so I was able to replace it in time. Jody went out of her way for me and I couldn't have been happier! Jody? You ROCK lady. Thx so much for doing above and beyond. I thought I'd have to pull teeth, but you really came through. Thank you. I'm a very satisfied customer. No BS.

My husband bought a leather recliner chair,after being delivered to the house , he decided he didn't like it. We called righ away to see if we could return it and get credit or anything but they refused. Once you buy it , they don't care... That's the impression we got. Disappointing !!!!!

DO NOT BUY THE EXTENDED WARRANTY THEY FIND A REASON TO SAY YOUR CLAIM IS DENIED. I BOUGHT WARRANTIES ON MATTRESSES, SOFA & LOVE SEAT AND LEATHER RECLINER AND THEY FIND A WAY TO SAY NOTHING IS COVERED!!! SO I PAID EXTRA FOR NOTHING!!

TEXAS HAS A LAW THAT ALLOWS A CUSTOMER WHO HAS BEEN DEFRAUDED TO CANCEL AND REQUEST A REFUND WITHIN THE THREE DAY TIME PERIOD. I FOLLOWED THE TEXAS LAW WITHIN THE ALLOWABLE TIME-FRAME AND ROOMS TO GO IN MESQUITE, TEXAS IGNORED THE LAW AND IS FORCING ME TO ACCEPT A $8,000 PLUS BED THAT DOES NOT MEET MY MEDICAL NEEDS. I AM A 100% DAV FROM THE VIETNAM WAR WITH A PARALYZED SCIATIC NERVE. HEADQUARTERS SAYS THEY CANNOT HEMP ME AND DEMANDS THAT I BREAK THE MATTRESS IN; WHICH IS ABSOLUTELY TOO PAINFUL TO DO. ROOMS TO GO HAS VIOLATED THEIR POLICY AND TEXAS STATE LAW, UNSYMPATHETIC TO DISABLED VETERANS.

Worst experience ever with every single person
1. I went to the store to purchase a new couch. A salesman 'claimed' me as his and then proceeded to ignore me for the next hour. I sat patiently on the couch that I knew I wanted before I even walked in the door. Meanwhile he is helping a lady who has just walked in. Needless to say I didn't feel good about that service BUT I was already there and set on this couch.

2. Delivery debacle. The delivery arrives while I'm on a work call and my father lets them in. They are here for all of 10 minutes in which time they say that they brought the wrong piece but they are going to leave it and someone will call. Why leave a piece that you KNEW was wrong before you even took it off the truck. Now I'm one piece short and baby sitting some other piece of furniture that I am somehow responsible for.

3. Customer Service Fail. I called in immediately to the customer service number and the first guy I spoke with hung up on me after I sat on hold for 20 mins ish. Then I called again and got to someone faster and spoke to a supervisor. The supervisor said once they bring the piece in the house they can't take it back. My issue there is that these guys KNEW it was wrong BEFORE they took it off the truck. She said the earliest they could get it corrected was in 4 days because the tricks are full. I guess that includes the truck that just left...no I'm being sarcastic because we KNOW that truck has room.

I call again because now I really don't even want to give this horrible company my business. I ask about the return policy only to be told no return. As a 4 time rooms to go buyer where things have gone awry before but never to this magnitude, I can now confidently say that I will never buy from them again. Highly disappointed.

I ordered a piece of furniture online and got the following message "Thank you!
We are processing your order. Once complete, we'll send an email to [redacted]@aol.com. Note: I had to fill out an online survey before I got any kind of order confirmation....
An hour later I get a call from "Anita" who leaves me a message to please call her back I do so immediately and get into a recorded message maze finally getting the option to leave a message that hangs up on me.... I did this 5 times until I gave up worried that something was wrong on my order ... I went on line to see if they could resolve whatever the issue was the online chat folks traced the phone number to the warranty service dept and said not to worry over it the order was in place and that I would get my confirmation e-mail within 24 hours....
I called again this morning to the number they left and reached "Anita" and shared my frustration over the lack of information in her message and she said that's our "rules" and we don't change them for a customer.... I almost cancelled my order and went to the store...
This experience was very frustrating and could easily be improved should they choose to do so.

I share my frustration so that Rooms to Go would consider:
1) perhaps doing their survey AFTER the experience is completed (not when you place the order) as my responses would NOT be the same...
2) tell you that the confirmation e-mail won't be there for as long as 24 hours
3) follow-up via e-mail on warranty offers rather than phone hmmm I ordered ONLINE not on the phone
4) if you leave a phone message, leave the reason you are calling so the customer doesn't panic
5) fix your phone maze giving options that actually WORK
6) truly listen to your customer if you want them to order online...

For me, I wish I had gone to the store and dealt with someone in person in the first place and will likely not order through their online system again.
Thanks
[redacted] in Houston

'M SENDING THIS TO ANY EMAIL / SITE I CAN FIND HOPING, AND EXPECTING, TO RECEIVE A RESPONSE FROM CORPORATE MANAGEMENT

To Whom It May Concern:
You say customer satisfaction is your first concern – obviously not.
I wanted to purchase the Belmar twin over full bunk beds for my son along with the accessories.
I called the Arlington store on Monday 2/16 to ask what the current cost was. I was told it was $999 for the bed. I was told that was the everyday price but that the 40% off sale on the trundle ended that night.
Later that day I went to look at the bed on line and saw that the price was $1144. I called back and talked to the same gentleman to reconfirm I heard him right the first time. He reconfirmed the price for that bed was $999. I told him I would be there that night.

My husband had to get off work early so that we could make the special trip and buy the bed before the trundle sale was over. Buck was gone for the day, and after a rude sales lady interfered with me looking at the matching dresser so she could show it to her customers, we were approached by Gigi. I guess she was semi-friendly at first. I asked her to reconfirm what the price was on the Belmar bed and she came back to say $1144. I told her I had called TWICE that day to confirm the price and was told $999. We had to come that night in order to get the bed and the 40% off on the trundle. She said Buck was new and she knew she was right. We had barely said “Then no thanks” before she was gone.

The next day I spoke to Cheryl who didn’t seem to want to hear about my bad experience or deal with the issue. She wasn’t necessarily rude to me, but obviously didn’t want to hear the details or honor what the customer had been told – TWICE. Then she quoted the Belmar bed price at $1199.99! A third price in less than 24 hours! How could this be? She said she there was no way she could honor the price, and the best she could do was lower the $1199.99 by $50.

This is not good enough, so I spoke to Anthony on Wednesday night (2/18) to discuss the issue. I was told he was overall store manager but came to find out today from Cheryl that he is her equal. He did not call me back like he said he would. He said he was going to discuss my case with the Regional manager on Thursday morning and would call me back. Instead Cheryl called me back – much friendlier this time- to say they would absorb another $25 and split the difference in cost with me. Now she was back to the $ 1144 price which she told me before was the online price : $1144-$999=$145/2 = $72.50 the store would absorb.
Wowwwwwww! I’m going to spend $2000 in this store and all RTG is willing to absorb for terrible information and customer service is $75.50?? ON top of that, Cheryl told me that the 40% off on the trundle did not apply to the Belmar. You have to buy a full size bed. I told I did want to buy a full size bed – the set is a twin over a FULL. The coupon did not say anything about bunk beds not applying and Gigi and Buck both told me I could get the discount with the coupon. AGAIN, I got conflicting information. Obviously the staff of this store does not know what it is doing.

I am very disappointed and plan to express my disappointment with everyone in person and on social media. All I want is for the $999 bed cost to be honored along with the 40% off on the trundle.
$200 or so is NOT a lot for a big corporation like RTG, but it IS a lot of money to a working class family living on a police officer’s salary! We will still end up spending $2000 in your store and this is the treatment we get? I feel disrespected and despite the salesperson and manager’s acknowledgment that they gave incorrect information, the RTG company is not willing to make it right and honor what was quoted.

I am now reaching out to the Corporate management team to help resolve this issue.
I’ve worked in retail and management for 20 years and am flabbergasted by the mistakes and terrible customer service I have received this past week from.

Thank you in advance for your response.
Robbie G.

I purchased 3 simple pieces of furniture; a mirror and 2 end tables. Getting it delivered was not only a nightmare; but their customer service was the absolute worst experience!!! First, they sent the furniture to an old address more than 300 miles away. I caught their mistake BEFORE the delivery date. I called and spoke to 3 people AND emailed the customer service department to correct it BEFORE my scheduled delivery date. NOT ONE person corrected it and I was forced to change the delivery date. When I spoke to a store manager, there was no apology and no offer to try to do something to get the delivery to the right address; but instead this manager tried to chastise ME, saying I must have given them the wrong address; despite the fact the receipt handed to me before I left the store had the correct, current address!!! NOT ONE PERSON accepted responsibility for their mistake and made absolutely NO attempt to accommodate my time, calling, emailing and taking time off work waiting for them to correct their error! Instead I was told I would have to wait another entire week to accommodate THEIR schedule. Rooms To Go delivery fees are EXTENSIVE! They did not even offer to refund the delivery fee. After I had to make 3 calls and the email; I asked for a refund of the delivery fee via email. No response! I had to make yet ANOTHER phone call and after another confusing conversation about why they still had not corrected my address, they agree to refund the delivery fee but ONLY if I called back AGAIN - after the delivery. One might think that after all this, a customer service person might have contacted the delivery person and said something like; "hey, we really messed up with this one, could you please make it a priority". But no, instead I waited all afternoon only to get a call that they would be an HOUR LATE; after 5 PM. I had an appointment that evening and had to threaten them that if they did not show up I was going to cancel the entire order and I wanted a refund. Amazingly, they arrived only 30 minutes passed the 4 HOUR window of time they insist you wait! Then I had to make yet another painful call to make sure I was refunded the delivery fee I was promised; which they told me could take up to 60 DAYS!!! How does this company have an A+ Revdex.com rating with a 93% negative response from consumers???

I called the Brandon store on 7/29/15 to speak with a supervisor about my account want to be exact her name was CHRISTINA F. and she was VERY UNPROFESSIONAL. She would not let me get a word in, kept cutting me off when I was able to get a word in and last her voice kept escalating. As a supervisor you do not speak to customers like that when they are spending well over $3,000.00. Because of the service I got I will NEVER purchase any thing from rooms to go again. It seems to me the sales men there are quick to make a sale but when you have a question about your account no one wants to deal with it. Don't ever go to this store I am truly disgusted. If it were up to me I would return all the furniture and go somewhere else. I called the corporate office yesterday to complain about her the girl who took the message didn't even put an effort in taking my complaint. Lets see what gets done.

A few problems with this company and my purchase...
1-Took day off for delivery, came early which was great but they didn't have the correct hardware to be able to put the bed together. They tell me that "someone will come out today and get it done", and for me to call the store. I am told by customer service that they have to overnight the hardware and that it would be until the next day. That once I have the hardware to call and set up for someone to come out.
2-Waited all day for hardware that I was told was going to be FedEx over night, did not arrive, call customer service, come to find out that hardware never did get sent out yesterday, it was only set up today and it is not Fed Ex its UPS. I am given a tracking number and am assured that I will get it tomorrow.
3-Check UPS website and see that the request was not done until today (was supposed to have been yesterday) and delivery date is now Monday, not overnight as promised.
4- Take time off from work to be here for delivery, take time off work to be here for FedEx and to be able to call for someone to come out and finish the work, and now I have NO idea if it will be tomorrow or Monday.
All customer service can say is "sorry". Sorry does not pay for my day off, sorry does not make hardware appear and finish the work.