Accord Painting

I purchased a living room set in 2014. It was beautiful in the store. However, when the set arrived at my house, I noticed the loveseat was full and firm. The couch was soft and flat. We contacted rooms to go customer service who said the cushions would arrive as replacements for the couch. They never came. Then they denied that they offered to do that. Not even a year later the fabric started to tear. I noticed the floor vacuum was getting stuck when going under the loveseat. My husband flipped over the loveseat and couch to look at the frame. We found the wood used was broken and glued together and rotted planks were used for the frame. My husband had to reinforce the frame with 2X4's to keep them from breaking completely. The feather downed pillows leak feathers all day. They stab you as you sit on the couch. My vacuum is constantly full of these feathers. This has been the worst set I have ever purchased. The lamp the first month broke when the chain was pulled. The table legs move and shift when they shouldn't. The worst part is knowing this was made in the USA. It's an embarrassment to stamp that on the rotting wood of the frame. I now understand all the deals on financing. The products are poorly made in the USA. I will be purchasing from [redacted] going forward. I wouldn't recommend RTG to anyone looking for furniture. I wish I had read reviews before wasting my hard earned money on the junk they sell.

I purchased Two Sofa's on March 7 2016. They were to be delivered on foloowing week. The first Sofa Came..the second one ( which was the same model ) was out of stock. It was delivered on April 19, 2016. The Side was crushed. I informed the mover and he called it in. Rooms to Go Called me and said they were sending another one but not till May 5, 2016. The Second one came with Scratches on the Microfiber back and some electrical wires poking out in a couple of Spots. The Mover made note of it and Rooms to Go called and Said they would send another one on 5/19 2016. They actually brought it earlier on the the 14th of May but once again the other side was smashed in with the power controls being inoperable. I called Customer Service and told them I was done with the couches. I wanted my money back. I think Three Strikes and you are out. They said they got the okay to give me my money back and they would be out to pick up the Couches on May 19, which is today. They have picked them up and I called the Pineville Store and told them they were gone and how was I to receive my Money back. They said I had to wait till they were invoiced. They have their Couches --I have no money and No Couches. The Bill was 2774.51 that is a great amount of money..NEVER ONCE IN ANY OF THESE CONVERSATIONS DID YOUR SALES PEOPLE OR STORE MGR, ANDRE EVER SAY.....WE ARE SORRY. NEVER NOT EVEN TODAY WHEN I CALLED TO ASK ABOUT MY MONEY AND THEY TOLD ME INVOICES WERE RUNNING LATE. AS SOON AS IT WAS INVOICE I WOULD RECEIVE MY MONEY..NO THANK YOU... I am not happy with this establishment . I will not be doing business here again. EVER/

Room to go online sent the wrong size mattress to go with a bed set. They tried to get me to keep it anyway. I explained that that is ridicules. They said they would return in two days with the correct size mattress but could not give me a call in advance. The no showed for two days. NO CALL, NO TEXT, NO EMAIL

I am at awe on how Room to Go Sale Reps treated me as a customer. I visited the Room To Go in Raleigh, NC on Glenwood Rd, on September 26th 2016 @ about 1:30ish pm. I had been going up there several times throughout that prior week looking for furniture for my new home. However, I went after work which means I had on my business attire. I had no problem with Sale Reps coming up to me asking me if I needed any help or let them know if I found something I like etc... On Sunday, September 27th, I was dressed down and not one person out of the 10 Sale Rep I waked passed asks me if I needed help or anything. I was so disappointed because I was ready to purchase the furniture that day, since I had closed on my house on the 22nd of September.

If this is policy of Room To Go to train their sale reps to only reach out to certain type of people, then I will never shop at any of the room to go. I have never been treated with that type of non-respect and will not start now. Room To Go Shame on you.

Shopper's be aware of how you are being treated; remember it is your money please let not support negative type of behavior in any store.

I have never had such a negative experience with customer service. Yesterday, 12/9/15, I was given a window of 10-2 for the couch we purchased to be delivered. When 1:30 rolled around my husband called for me out of curiosity to see where they were. He was told that we were the next delivery, and they might be a few minutes late. A few minutes isn't something to get upset about so I waited. A little after 2 rolls around and my husband gets a call that they magically have an 8 piece delivery and will be running late. It was well after 3 when they got here, and to make matters worse we purchased a sectional and they delivered two left arm pieces and no right arm piece. The delivery driver told me to call customer service right then and there, and I was told to keep the piece and when they deliver the right one they would take it then. Side note she could care less that they were late nor that my order was wrong and made zero apologies for any of the frustration they caused. I was told it's "just a window" and they could come anytime. Then WHAT IS THE POINT of a window??? She said the earliest they could deliver the new piece would be the 19th. Which is not ok, and upset my husband... so he called and went through at least 6 people and managers, wasting over an hour of his day at work to finally get someone that would work with us to get it here by the 11th. Today we get a phone call that the soonest they can come is the 16th because the trucks are full. It's one little arm piece! I don't understand why we are being put on the back burner. I am so frustrated I could scream. We have a Christmas party on the 12th and I am so proud (sarcasm) I have a ridiculous looking living room set up, and they could care less. Everyone we talked to was non apologetic, and no one cared to make things right. It was more of a bother and they are clearly trained to dodge complaints and just flow on past what you have to say. I guess since we paid in full we don't matter anymore, they're not looking for our payment. It's a shame because I really like the furniture, or the pieces that I have, and the price... And our sales woman was awesome. But because of this experience I will never step foot in another Rooms To Go again. EVER.

Purchased a bed and mattress from the Pensacola store. Paid for express shipment and got it within 48 hours. Sideboard was broken and that kept them from assembling the bed. Was told it would be a week before they could get a replacement part to me. Part and assemblers arrive and it the wrong part. Told it would be another week before they got it straightened out. Went to the Pensacola store and spoke with the store manager. That was a big waste of time. I cancelled the order and told her to come get their bed and mattress. told it would be another 5 days before they could pickup the order (28 Sept) and 10-14 work days before I could get a refund check from Corp. At the end of the 14 working days (20 Oct) I called the Corp. customed service line and was told that a check had not been ordered. it was invoiced that day and I received it today, 27 Oct. I have advised family and friends to avoid Rooms to Go. The customer service it great until they get your money. Then it's all downhill.
I also sent emails to customer service and the response was 72hrs later or no answer.

I ordered bunk beds online and waited a week and a half for them to be delivered. On March 11th my husband ended up waiting for them all day to arrive and when they finally did the headboard for the bottom bed did not have holes in it. Instead of the delivery person making a call to resolve the issue he told us to do it. I called customer service and was told by Brittany that they replacement piece would not be delivered until 3/19 which was not acceptable. She said she try to get the piece delivered sooner and would call me back with the delivery information before she left that day. I received a voice mail that she didn't know and received no other calls that day with information of any value. The following day I speak to a supervisor who says she can give me 50% of the fee in the form of a store credit which I decline because I tell her I will not be shopping in her store again if this is the type of service they provide. She then sends a carpenter out who tells us that he can't make any holes or it will void our warranty. He said what the delivery people should have done was contact the warehouse for the part and get it taken care of that date. He told us there was a “hot shot” service he could call out to bring the headboard from the warehouse the same day. The technician waited for the “hot shot” service for an hour in front of our home and then left. We receive no further information or resolution on day 2. On 3/13 my husband calls customer service again and is told there is no such “hot shot “ service and that they won’t deliver the part until 3/17 (another missed day from work). I call the corporate office and speak to Amber who again says they don’t have such a service even though I’m in a large metropolitan area with one of their warehouses not far from me. I request priority is placed on the matter but she is unable to do anything further and that we will be subjected to the wide 4 hour time window. The 4 hour window the first time turned into an entire day. I told her I wanted my deliver fee refunded and she said my husband was told it would be refunded the last time he spoke to customer service. I confirmed the information with my husband and told her we were not advised of that. She then changes her story to say the information was left on a voice mail message to him which he confirms had also not happened. Once Rooms to Go gets your money in their pocket they could care less about the customer. If they did take into consideration they would not send out an immediate survey and wait for the delivery to be fulfilled to truly know the customer’s entire experience. If I had received my customer survey after the delivery I would have answered it much differently. Their inability to think outside the box or be more customer-centric and get my problem resolved in a more timely manner has lost them a customer.

Was charged late fees on my account when I was not late. When I cancelled the credit card I was told that they it would put a bad mark on my credit rating.

We bought new furniture for our home. We spent over $5000.00 for a living room set and bar w/stools. When it was delivered the coffee table was broken along with the bar itself. The bar's table top had screws going through the top. Along with an entertainment center which was missing a decorative piece on one side. We waited a week for another delivery of the same product..missed a day of work and when delivered and taken out of box...it was another broken item. So we are still waiting for a coffee table / Bar Set and an entertainment center to be delivered in one piece and not broken. We paid in good faith that we would receive new furniture that we would be able to use, Not broken furniture. We Paid and Rooms To Go should be able to deliver!! Now they state they will try for a third time to deliver our furniture. I can't believe this place is still in business! They do not stand by their own products. I just want what we paid for...and they can't seem to get that right. Very disappointed! We thought we were buying from a reputable business!!! We Will Never Buy from Rooms To Go Again!!! Hopefully we will receive the furniture that we paid for One day soon!!!!! They should try checking the product before delivering it broken to a home!!!

I started purchasing furniture after having my house built in 2012. I have since totally furnished 2 bedrooms and my living room. The furniture is beautiful, however my leather couch began to peel after 3.5-4 yrs of having it. All warranties expired and really nothing to do so I contacted customer service via email. I was responded to expeditiously and surprisingly given a credit towards another couch, in exchange for the current one. I couldn't have asked for a better experience under these circumstances. I will continue to take my business to Rooms to Go. Receiving great customer service is an important factor in my decisions as to whom I choose to do business with.

I got a living room suite from rooms to go and it was nice in the store I get it home they brought it and the recliner didn't work they send out a service tech and he said it needs parts and I'll have to wait six months for them to come in but you still want my money worst service and product ever

They do not stand behind their products! I bought two recliners in January of 2014 one ripped after the 1st year and now leather is fading really bad when I purchased recliners the sales person sold me an extended warranty because the previous recliners I had purchased from RTG did the same thing she informed me that this warranty would take care of it I called RTG customer service and they informed me that it only covers food stains! That is NOT what I was told when I purchased this warranty!

I have never had such a bad experience with the purchase of a living room set before.
I had to have my sofa and love seat returned three times and the set still isn't right. The sofa has no support on the bottom, as soon as you sit down on it, it sinks to the floor, the material is wrinkled from sitting on it, and they sent out a technician who cut up some foam and put it in the cushion to remove the wrinkles making it very uncomfortable to sit, and reported back to them everything was ok. I was told that I can get one last authorize reselection and I would have to pay another delivery fee and protection fee which I have paid already. The living room set messed up within one to two weeks of delivery each time, like a revolving door bringing it in and out. Then my account was messed up, charging me with two different account for the same living room group and they didn't fix that. Poor, Poor, Poor, I hate Rooms to Go and I wish that I had never gone there to shop, I would never have any thing to do with them again, I am going to tell everyone that I know to never shop there, you will be very disappointed.
VERY HORRIBLE EXPERIENC.

I recently purchased living room furniture from Rooms to Go in Knoxville ,Tn. When we walked in the door ,Sarah, the sales associate, greeted us. After talking for a few minutes she let us look around the store at our leisure but was there for questions when we needed her. Everything she told us about our purchase and delivery was exactly as she said it would be. The delivery was punctual and the delivery men were pleasant and efficient. I love my new furniture. We paid extra for a protectant so hopefully when there is a spill I won't be disappointed with that either.

My husband and I purchased a bedroom set and set of living room tables on March 5th from the Rooms to Go store in Kissimmee, Florida. We were told the tables and the mirror for our bedroom set were on backorder and they could only schedule 2 deliveries. Therefore the bedroom set was delivered on March 19th and the Mirror was scheduled for delivery on May 31st. The tables were supposed to be scheduled for pick up in Lakeland (40minutes each way from my home) for March 28th. When I called on March 28th, yes, I had to call to verify before heading out there that the tables were there as this was a long drive. When I called, I found out that one of the tables was on backorder until late April. I then stated I would call right back as I wanted to let my husband know. When I called back 3 minutes later I was told that now two of the tables were on backorder until May 18th. This was very upsetting as no one called to inform me. I was told by customer service the store should have informed me, but of course when I called the store they said the warehouse should have called. Customer service told me that the store may be able to apply free shipping as apparently the original sales agent in Kissimmee, Royan, forgot to lock in the March 28th pick up date for the tables. When I spoke to several people and after several phone calls, the store manager, Jason, stated he could not do free shipping and that the tables would not be ready until middle of May. He stated I could come in and sign and pay for shipping and possibly get the $40 back store credit and he verified that it seemed as though the original agent never locked in the pick up date. I also saw that if the tables were ordered online I could get them next week, however when I told the Kissimmee store this they stated that once I paid online I would see the tables were backordered! That is robbery and insanity that you have to pay for furniture thinking it is available only to find out after the fact you won't get it for weeks or in my case months!

I purchased bedroom furniture on the 20th of Dec 2016. It was delivered today the 27th as promised. I was very pleased with all aspects of my purchase from the salesroom to the delivery. I would certainly return and I would recommend to others.

Delivery attempted 5 times - all 5 times was delivered damaged goods. Scratches, dents, and worse. All 5 also had manufacturing defects like holes in the venir or dirt under the stain causing light spots. Even after a delivery was "red-flagged", meaning someone from corporate was to inspect it via photos for the specific complaints we had on previous tables but that didn't happen and we got delivered another w/ similar damage.

I've been given nothing but aggressive attitude from everyone I've spoken with at Rooms To Go. They act as though it's MY fault that the goods delivered were not as good as the showroom plus damage. They've used terms like "last straw", "wit's end" and others do describe dealing with me about this table. Calls were not even returned until I opened a chargeback dispute.

I'm not allowed to get a refund and my only options are a "repair" or "as-is warranty cancellation payment". The warranty is clearly worthless, but the amount they offered me is less than 20% of the table value. For being forced to keep a low-quality damaged reproduction of the table I selected in the store I expect to pay 50% or less. That's how poor this table is compared to what we saw in the store.

Notice how I put "repair" in quotes? This is what my experience is with repair: 1) guy comes to your house after calling and sounding really "happy" about needing to be on his way to you, 2) walks in and takes out a digital camera to document all the damage you reported plus the damage you didn't even notice before, 3) makes you sign blank paper which has statement about how you let him in to inspect the furniture for a "claim", 4) you ask, "aren't you going to repair anything? 5) he says you'll get a call back in 3 days with options and you should get a repair scheduled plus some money back, 6) call back 3 days later from really mean lady at RTG corporate who says the report says there is all surface damage which they dont repair and at this point your options are to keep it w/ a warranty that wont repair the damage on it, or to request a partial refund of some insultingly small amount which is non-negotiable and not worth half the time you spent trying to get the original goods as you payed for them delivered with acceptable quality and service.

Of the 5 deliveries we've had, the quality of each table has varied dramatically. #1 had the worse venir but no delivery damage. #3 had worse venir and worse shipping damage. #2 was about as bad as #1 but with extra shipping damage. #4 was just not an improvement over #3 and came in an open box which made us thing it actually was #3. #5 was the best one yet but had some of the strangest quality issues when it comes to the staining.

The people you speak with are going to call it "distressing", but the table in the store is shiny and smooth, not distressed. It's not supposed to be a distressed table. This has only created a distressed customer.

I am fully confident this furniture will fall apart before I'm done making payments. But at least there's no interest!

I did not read reviews at first, I said to myself oh I am so glad I don't have furniture from this awful place. I went into a rooms to go in Raleigh, NC om May 3rd the people are so mean that works in that store. I got a rooms to go card just to get a living room set for my daughter that lives in another state, I was going to make the payments not her. I had to go cancel after a week due to a great change in her life. I am due $206.88 refund I was told I that I would get my money in 7 to 10 business day, then I was told 7 - 21 days. If I owe them and told them you will get your money in 21 day, I wonder what would they say. I am certain it will not set well with them. I am going to wait until July 8th then I am going to file a complaint in small claims court to get my money back from them. I shed the card also. It was the first I every step foot in a rooms to go store, NEVER AGAIN.They even got the paper work wrong. What is your name? what is your number ?over and over again.