Accord Painting

The worst experience ever! Came to the Stafford, TX location on 4/21/2015 at approximately at 3:45pm. My family and I had visited the store a week prior interested in a mattress and bedroom set. When I returned on 4/21/15, I decided to purchase two mattress sets. I was in need of one immediately as I had a child with a shoulder injury that was in need of a new mattress. I inquired on how quickly we could have th emac tresses delivered and the sales associate Jenn spoke with a manager and relayed to me that next day express delivery was available. I was sold. I cancelled my appointments at work for the next day along with a doctors appointment for myself since Jenn said I had to be at home between 7 am-10pm. I charged the 20% to my credit card and financed the remainder. 5 minutes after leaving the store I received a call from Jenn telling me that the delivery couldn't be made until the 25th not the 22nd as promised. I asked what happened and she said that the purchase needed to be made before 2pm. I didn't understand that since I didn't enter the store until almost 4pm and a manager confirmed next day delivery. I asked to speak to a manager, was placed on hold for 10 minutes and then told the manager was on another call. I went back up to the store and was told the computer makes all the decisions! The associate and managers have no control and cannot make changes. This is awful if it's true...how does a company run a business like this! Worst was the lack of care or concern from the office staff who wouldn't come from behind the wall they were hiding behind. I explained how I had changed my entire schedule for something that was promised and they could care less. Along with the mattress we had also picked out bedroom furniture and I walked away from it all asking for a refund with no intentions of ever returning to this store or recommending it to anyone. Rooms To Go you may want to change your computer system or hire more caring personnel!

LA PEOR COMPANIA PARA COMPRARLE MUEBLES DE MALA CALIDAD Y SERVICIO

I purchased a bedroom suite on 11/25/16, delivery was supposed to be on 12/22/16. On 12/22/16, the delivery drivers showed up to my house and started unloading the furniture. They noticed that the wrong pieces were sent for the headboard and told me I would need to contact customer service. While they continued to unload, I contacted customer service to set up a new delivery of the correct pieces for the headboard. Customer Service spoke the delivery gentleman to get the exact pieces needed for the next delivery. The delivery drivers said they were going to try and see if they couldnt somehow get the bed together so I could use it. While they were still here working to put the furniture together, someone called to see how the delivery went. From what I could see everything was fine and that is what I told them. I told the delivery drivers that there was no need to install the drawers that go under the bed since it would have to be taken apart once the next delivery took place so I was left with two boxes of drawers. After that I had left town for Christmas and came back the following week at which time, I discovered while the original delivery drivers were taking furniture into my room they messed up my wall which now has blue on it from the delivery boxes. I was told that because it was over 3 days there was nothing that they could do. It was during Christmas when most people travel and I wasnt at home to look at my walls to determine that someone messed them up and didnt say anything! The following week a second set of delivery drivers came out to see what needed to be done to the headboard. In discussion with them, since all the headboard was missing was the dowls that there was nothing that needed to be done. Both delivery associates saw the drawers in the boxes in my room. After they left, I decided I would go put the drawers in bed. To do this I needed to take the king size mattress off (neither of the delivery drivers first or second times mentioned how much it would take to put the drawers in the bed). In taking the mattress off of the bed, I noticed that when it was delivered it was ripped on the bottom and neither of the delivery associates said a thing to me when this was done and were hoping that they would just get away with it because I wouldnt see it since they went ahead and put it on the bed. Again I had to call customer service to see about getting a replacement. Delivery was again set up for the next week (three weeks out from the original delivery date at this point). After that I installed the drawers to the bed which were very hard for a single woman to do on my own. My delivery date for my mattress was sent up for 01/06. At 6 something that night I received a call stating that the delivery driver was running behind and that he would not be there by 7 but would be there by 8. About an hour or so later, I received another call stating that due to the weather (the roads were icy) the driver wasnt going to make it that night (this is totally understandable. I would not want them on the roads that were unsafe to deliver anything to me). The guy from customer support then told me that the would set the delivery up for Sunday between 9 and 1 at which time I told him I would not be available until after 1 that day. He said he would let the delivery manager know that. I assumed I would get another call telling me when they would be coming out. On Sunday Morning at 20 minutes til 9 I received a call from a driver telling me that he was 20 minutes from my house. At which time, I told him I had told the guy who called on Friday night I would not be available until after 1. He said ok so I assumed that he would come at some point after 1. Later that afternoon I had not heard from anyone so I called the local store and spoke with a manager. That manager said that he would refund my delivery fee, and have someone come fix my wall and have someone call me to reschedule my delivery of the mattress exchange. That was on Sunday, It is Wednesday and I still have not heard from anyone. I called the local store and spoke with a different manager today. He said that he could see where the delivery fee was refunded (I still have not seen it yet) and that everything else would have to be handled by customer service. I asked why I was told on Sunday by the other manager that he would get it setup for me or have someone call me to set it up and he couldnt answer that. I was then transferred to customer support and at first was told that she didnt even see an order for me and then she found where a dresser was returned (i havent ordered and returned a dresser). Finally she was able to find my account and reschedule the delivery for next week. Now this is almost two months after I ordered the furniture in the first place. At this point I would just like to return the furniture and be done with it. This is the second time I have ordered furniture from Rooms to Go and had issues. I will never purchase there again.

Ordered a twin bed for my daughter and they delivered it on Oct.30. The bed was ordered as white. The head board came in a grey color. The guy said that he would put in for someone to contact us within 24-48 hours. As of Monday, Nov.2 we had not heard from Rooms to Go, We had to call them and the earliest they would get our head board was Nov.10th. To me, that is unacceptable! It was their mistake and it should have been fixed sooner. The Lady with customer service was very rude and had me very upset. When I asked if I could speak to someone above her, I was told "that the call would not go any further than her". Then when ask if she would like her child to have a mismatched bed her response was "i'd be fine" and was also told "if you didn't want my opinion, you shouldn't have ask". Was told by her and the Manager that we would receive a call by this morning seeing if they could get the head board sooner and we have yet to hear from them. I'm really disappointed in Rooms to Go. Apparently the customer does not come first with them.

my experience with rooms to go was not a good one. I went in to buy 2 specific items got upsold more than I wished but that's their job right. previous customers were right it states on the back of receipt you have only 48 hours to change your mind but your stuff does not get delivered within 48 hours so how are you supposed to know if you like it or not. ok so a week later I got my bed and within 10 days it already has a problem of course the salesman Corey Stovall said no refunds so I spoke to the manager Landon Neece said the same thing all they did was give me cust. service number who said it will take a week to have someone out here to fix it. would not recommend rooms to go to anyone. as manager Landon Neece should have authority to help customers if not what is he there for.

Made the mistake of buying a sectional couch there $3500 cash, the unit arrived and the main sofa was caved in on the side and the recliner would not operate,they made notes and arranged for a new one to be delivered in two weeks. couch arrived and 3 days later the motor broke,called to report it, was told they would send a tech out to repair it, in another two weeks to fix it,I was out of town and had to have my son stay home from school to meet the tech,because they will not negotiate delivery times.got home later that night asked my son what happened, he said the guy told him they would have to order another motor, no explanation of when it would be here so I could actually use my couch? After waiting a month I went back to the store were I purchased the couch to find out.
When I walked in the store the bubbly lil blond lady said welcome to Rooms to go how can I help you,when I told her my problem and she realized she would not get commission her whole attitude changed and told me in a curt voice,we do not do repairs here and walked off. Went to the back office hoping to talk to someone in their little cage like office,and was told the exact same thing by what I am assuming is their office manager who actually left the confinement of the jail office to hand me a brochure with a 1800 number on it and said call them. When I did call them they said they were going to bring a new couch in stead,this is the last conversation I had and that was two weeks ago, still no couch. their customer service after the sale [redacted] from top management all the way down to store level management and sales associates. Needless to say will never buy from them again.

The sale person, [redacted] was great. I was able to purchase my new furniture without any trouble. However, the delivery experience today was horrible. The delivery guys were trying every trick in the book to get out of bringing my couch to my 4th floor apartment. First, they tried to pull off saying that it's a corporate policy to not deliver furniture to anything above 3 floors. Then they came back and said, "Well, this just isn't an easy job." They went so far as to take my kitchen table and chairs back downstairs to put it back in the truck, to which I followed them and told them they were stealing from me. I had to speak with their manager to get them to bring my furniture (that I'd already paid for) up to my apartment. If you want an easy job, than get a job doing something else. Keep in mind that I've purchased my share of furniture over the years, and have been through a few long distance moves, including having professional movers delivering couches, washer/dryers, etc., and never had such a bad experience getting furniture or appliances delivered. Needless to say, I called the store today and cancelled the second part of my order. I will not tolerate such treatment from their delivery people again.

Rooms to Go has to have the absolute worst customer service. I bought an power recliner on Feb. 7th to use during my shoulder surgery recovery. The local store arranged for fast shipping and it arrived on Feb 10th. It was delivered without the power cord. The replacement cord showed up today, Feb. 16th and it was the wrong cord!! I called the local store and they called their rep to see if a cord could be sent via Fed Ex before Friday. A rep calls me and 1) no they can't send the cord via Fed Ex and he was so sorry the local store did not make that clear to me. 2) a replacement chair will be delivered sometime next week. I have to check the website to determine when that will be. If I just want the cord and paperwork then I can ask the men for that 3) if I am at physical therapy during that scheduled time then I will miss it 4) I asked for an email confirmation but they don't have the capability to email outside their company 5) the local store doesn't have an extra cord to give me but they are refunding my initial delivery fee 6) the local sales person had said it would be better to buy the chair in the store because buying it online means that I would have to deal with corporate. Guess who I am dealing with?! This company's ineptness is going to cause additional pain and suffering while I await their resolution at their convenience.

Purchased reclining sofa sectional on 2/24/15 (SOMO, 3 pieces) I paid in full. Was informed by Glenn sales man that my first piece (sofa reclining sectional) would be delivered on 2/28/15 and the other two pieces, wedge and reclining cup holder sectional on 3/24/15. Delivery on 2/28/15 came, damaged, reclining cup holder sectional, NOT SOFA. Was told technician to come out on 3/27/15 to inspect and repair. Delivery of additional 2 pieces came on 3/24/15, wrong, was given wedge, and another cup holder reclining sectional not my reclining sofa. Informed rtg customer, who said they would send the correct piece on 3/27/15 and remove the damage cup holder recliner. I was called last night and rudely informed that my delivery today 3/27/15 would be between 0700-0730am and I would need to be up. I have been up, no delivery, I then received a call around 0800am from rtg customer service that the dispatch truck was having problems and they would be here between 0900-0930. No delivery, I called around 1015 and had to wait for almost 10 mins. on my home phone, no one came on the line, I left that on hold and called from my cell phone, a female service person came on and I explained, I was put on hold by her as she tried to get in contact with the dispatch truck, another rude woman came on telling me I would get a call 1 hour prior, then asked whom she was speaking with. I informed her, (she was dealing with another customer, thought I was that customer). She then rudely hung up on me. At that time The other female service person (she had me on hold) called me on my home phone to tell me that I would have to wait as she could not get through to the dispatch truck, they would however call me 1 hour prior to coming. Now on this order status online, I am on an all day wait from 0700-10Pm. Rooms to go got paid in full and almost 1/1/2 month and I still don't have my correct furniture. The dispatch truck seems to be the issue. I PAID A LOT FOR THESE PIECES, IN ADDITION THE COST FOR DELIVERY WAS HIGH, AND ALSO PAID FOR ALONG WITH THE COSTLY PRE TREATMENT WHICH DON'T APPEAR TO BE DONE. THIS SUCKS, WHAT POOR SERVICE, QUALITY, MY MONEY WAS GIVEN TO THEM AND YET A MONTH AND 1/2 LATER MY FURNITURE IS DAMAGED, PIECES PURCHASED WERE NOT DELIVERED. I AM A VERY UNHAPPY CUSTOMER, STILL HOME WAITING TODAY 3/27/15 FOR MY DELIVERY, ORDER STATUS ON THIS SITE REPORTS 0700-10PM. DELIVERY. THIS IS OUTRAGEOUS, I AM MEDICALLY ILL, HELD UP ALL DAY WAITING AND STILL NO CALL, NO RESLOUTION AND THE CUSTOMER SERVICE FEMALES ARE RUDE, AND DONT SEEM TO CARE. I WILL NEVER PUCHASE FROM THIS COMPANY AGAIN, I WILL INFORM MY FRIENDS AND FAMILY ALSO AND THOSE I KNOW WHAT AN ORDEAL IT HAS BEEN, THINK TWICE BEFORE PURCHASING FROM ROOMS TO GO.WHAT A LARGE COMPANY, SO OVERPRICED, DELIVERS DAMAGED GOODS, TIME FOR DELIVERY IS SO LONG AND THE COMPANY JUST DONT SEEM TO CARE AS THE HANDLING OF MY COMPLAINT IS JUST GOING ON DEAF EARS. The sales rep was glad to get the sale, and kept hovering around me as I was browsing, and it was awful this experience.
I am still here at this time waiting today 3/27/15 for the correct reclining sofa to be delivered and have the damaged reclining cup holder piece removed. (My 2 year old grand child is home, the damaged arm on the reclining sectional is that of loose staple, peeking up. I pked my finger on it that was how I found out the arm was damaged and staples loose. I have a picture on my phone. I showed damaged chair to the delivery guys who came on 3/24/15, they said in home repair would not be done on that, it had to be returned to store.
I SINCERELY HOPE THEY DONT DELIVER MY FURNITURE AT 10PM TONIGHT. HOW AWFUL. THEY CAN AFFORD MORE TRUCKS, THE DELIVERY COST IS SO EXPENSIVE, REALLY HOW ATROCIOUS!

Bought two couches. Paid for the "scotchguard treatment" to keep them from staining; they gave me two little bottles of cleaner and said that if anything did end up getting on the couch that I just need to blot a little of the solution on the area and it would disappear. The product was never applied which became obvious within the first couple of months. I called to ask them to send new covers that were actually treated. They had to send a technician out to look things over. It was recommended to me that I have the couches professionally cleaned. He also said he was there on behalf of RTG, not the customer. The "customer service supervisor" who called a couple days later to handle my case said that I should have never washed the covers since that voided my warranty. Seriously? When I voiced my disapproval he only talked over me. He eventually said I could "have the stage" and after I got done talking said he was sorry I felt that way. Rooms to Go: too big to care. You had an opportunity to keep a customer. You lost one for life.

I will never buy or advise anyone to buy furniture from this company. I bought a leather couch love seat and recliner, over $2000.00, from them. My recliner is now doing weird stuff and because I'm out of warranty rooms to go won't even let me pay to have one of their techs come look at it. So to me they don't back their products and once your warranty is up you get no help from them.

Again I will never buy or advice anyone to shop there.

Terrible. Very rough delivery of furniture causing property damage and some items not delivered at all. They actually told me my only option is to drive to another warehouse out of state to pick up the rest of my order. When I demanded a refund they were not only rude but gave me a very small portion of what I paid for the product. And apparently it will take weeks to get that.

After 2 failed deliveries in 2 consecutive days and a 2 week lag time until the next available delivery date, I attempted to cancel my order only to be told they could not issue me a refund at this point. WHAT??? You have $2000 of my money for a product you refuse to deliver and you refuse to start a refund process??? I had to go through my bank to get my money back! This is an absolute WRETCHED and completely UNETHICAL company!!!

Horrible customer service!
I ordered an entire living room set 7PC. The sofa and love seat were covered in dust and dirt and one the loveseat one of the legs were broken. I was told it would be replaced with no problem within 3 days and it has never been taken care of. I contacted customer service over and over and get a filthy attitude.

Still has not been replaced and still getting the run around. Will seek further actions.

I went into the store to buy a Futon. The service rep was very helpful and friendly, however upon delivery of the futon I realized the futon did not fit in my space. I called to see if I could return the futon or exchange it and was told that Rooms To Go has a NO RETURN POLICY! I have NEVER heard of a furniture store not giving a few days to return a piece if it didn't work. It was NEVER mentioned to me by the service rep when I was purchasing the futon. I spent over $500 and cannot use this piece of furniture. I am very displeased and will never purchase a piece of furniture from this store again since if for some reason it didn't fit or the color wasn't right they will NOT let you even do an even exchange. THIS IS INSANE!!

I filed a previous review regarding 2 bedroom nightstands that had issues with both of them - Rooms to Go responded promptly and agreed to replace the 2 nightstands. I do not have an issue with Rooms to Goas far as their response to my complaint - it is their delivery people that came out with the replacements that I am shocked at their attitude.
On one nightstand, there was a problem on one of the drawers, so he replaced the bad drawer from my stand with a good drawer from a new, complete nightstand (guess someone else will get stuck with the bad drawer). He brought the new stand into the house, but would not give me the complete, new stand, just the drawer from it.
The other delivery person opened up the 2nd new stand for me to look at - I was looking it over, there was a noticeable gap (manufacturing defect), but not awful - I said something about it to him and his response was : I can do this all day long (meaning he could bring out new stands on and on) - he was impatient with me taking so long to look it over - I finally agreed to take it even though it was not "perfect" - I am starting to believe the other reviews where people say they pressure you so that you just want to get it over with. When I signed the "computer" (not knowing what I was signing), the delivery person asked me if I was a dr. because my writing was so bad - and he was not laughing. I asked him what I was signing - he never told me - he said I was signing away my house, my property - and not laughing - a very strange person - I paid way too much for delivery to begin with, and then to get such rude people coming into my house. It was totally not their business if I was exchanging something, but it definitely felt like they had been "coached" to act in a certain, obtrusive, intimidating manner.
No More Rooms To Go.
I do not want a response from RTG, and will not buy anything else from them.

I purchased a mattress that was on sale. The next day I received a call from Rooms To Go saying that there was a glitch in the system and the price was not right. They will charge me much more than the sale price because of their mistake.
Terrible and very rude costumer service.

My recommendation never ever to buy furniture from Rooms To Go. They claim to say their customer satisfaction is priority. But that ain't true.! My brother and I spent hours at the show room and spent almost $12,000. When we asked for courtesy water as we were thursty, I was informed they dont have water and we need to BUY water. I was aploud " at my job guest satisfactory is priority too. We give free water bottles to all our loyal guests.
Inshort- no body at rooms to go seemed to care much. All they want to know- getting their commission at the end of the day. Juan- Bay Area location Webster tx- was helpful"
Upon delivery- my dresser was damaged and they did not follow up either. Days later when I contacted them as I was explaining, the phone got disconnected. So when I contacted them back.. Gave my number associate with the account And I informed, incase we get disconnected can you can me on my direct line? She got really upset awith me coz I gave 2 separate numbers. Than she HUNG UP on me stating I am having a bad day! Thiswas insane.," my advise- I would not refer anyone to rooms to go.. And hey don't fall for their TV commercials marketing techniques.

Beware when buying from Rooms to Go! We bought a piece from them in October. There is no such thing as customer service with this company. They will not give you a timeframe for delivery, nor a phone call 30 minutes ahead of delivery as every other company does. After waiting all day, they delivered damaged goods. Experienced the same frustration with scheduling the replacement. This time they only brought one of the two damaged pieces. The assistant manager at the store was totally unable to do anything to help. Now they again want to deliver the replacement piece tomorrow and while their automated system says they will be there between 9 and 1, I just got a phone call from a human who said 7:00 a.m. to 5:00 p.m. When I expressed concern that I had guests that I didn't want to disturb at 7:00 a.m., her only response was to ask if I was canceling the delivery. I wish we had never gone in this store!!!!!!

First I want to point out it took almost three months to receive my recliner. It was originally supposed to be delivered February 29th which was much too long considering when we ordered it (January 2). We almost changed out minds at the beginning of February because my mother-in-law who lives with us suffered a blood clot from sitting in camping chairs. Since it was too late and the CS rep didn't bother calling back my wife who had called to cancel if they couldn't deliver sooner, we decided to wait it out. One week before delivery time (which I was really excited about) we received a call from RTG to let me know my chair, which was actually ready before the couch when we ordered it, would now not be delivered until, March 22, 2016. I knew ranting and raving wouldn't help and I wrote RTG to explain my frustration and had not heard back from them for over a week. Distraught, we waited, until I finally heard back in a sterile email which wanted some information I decided to blow off because it was far too late after such a long wait in the first place.

When we received the couch, the delivery people had to take it apart because it was too heavy for the guy who was in training which is likely the reason the back-rest became loose and we had to call a repair person and the coffee table was damaged. It was going to take a few weeks before they could send anyone to repair either. Really unacceptable. BTW, the repair is noticeable; the repairman really did a poor job.

Now a new complaint:

The delivery people delivered my chair while I was at work. My mother-in-law had to receive the chair. Evidently it didn't work at the time of delivery but the delivery guy lied to my mother-in-law and told her when the adapter light turned green, it would work. Well, it doesn't work. In fact, there is no sign of any power going to the chair from the adapter with the green light. Either their delivery guy was a mn or he was too lazy to make the correction. Either way, it was all I could do not to cuss out the CS rep, who I called to request, yet, another repair for a product that, after three months, of waiting, doesn't work.

These guys have a serious problem standing by your products and respecting their customers. There is no way I should have to wait another two weeks to have the recliner repaired. I will do all I can to divert people from shopping in that store. I may not do much damage to their reputation, but that kind of arrogance will do it's own damage. Sprint, Verizon, and many other organizations had to go through the same wake-up call to find out the cash cow won't keep coming in if they don't take care of it.

Freaking, I can't stress this enough! Stay away from Rooms To Go at all costs. Heck! Buy used if you have to. Even Ikea has better products and customer service. Don't be fooled; it looks nice, but it's just a high priced piece of [redacted] and if you decide to roll the dice and buy your furniture there and it turns out to be broken, good luck getting a competent repair person to come fix it.