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On. 12/16/2019 I went to a local retailer to make a cash deposit onto my account now card in the amount of 250.00 dollars. The money was never posted onto my account. I called and they asked that I fax a copy of my receipt in which I immediately did. The next day I was told that it was made out of their network and they would not help me. I called vanilla reload and they were unable to help because it isnt a vanilla card and the receipt clearly shows the last 4 of my card through accountnow. I went back to the retailer (family dollar) in lake isabella and spoke with the manager named sherry. She called greendot as well as incom and has not had any luck getting this resolved either. The retailer has a card that they scan at the Register for all the prepaid services it is all on one barcode and then the customer swipes their prepaid card so there should not be an issue with finding and paying the money to my card. I have a copy of my receipt as well as the card and barcode that is used at the retailer. Also account now has them listed as a refill retailer.
December 26, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Elaine Smith Complaint Number: ***
Overview of Complaint:
According to Ms. Smith’s complaint she loaded her AccountNow card in the amount of $250, however the money wasn’t posted to her account. She contacted AccountNow and she was instructed to fax the receipt. She contacted AccountNow the following day and was informed that the card was loaded with a Vanilla reload network and AccountNow was unable to assist. Ms. Smith contacted Vanilla they refer back to GreenDot and GreenDot was unable to assist. Ms. Smith states that they are a retailer of AccountNow and there shouldn’t be an issue loading the card. Ms. Smith is requesting a refund in the amount of $250.
The results of Green Dot’s investigation are as follows:
On December 17, 2019, AccountNow received a cash load receipt via fax from Ms. Smith, in the amount of $250. A research request was opened with our ACH department to locate the cash load. It was determined, that the cash load was not in our reload network because the network used to load the card was Vanilla Reload, as it states on the receipt.
Following the receipt of this complaint, an AccountNow supervisor from AccountNow reviewed Ms. Smith concern. It was determined, that the load was processed by our approved retailer Family Dollar. Family Dollar is an approved retailer for both AccountNow and our competitor Vanilla. AccountNow uses the GreenDot Reload network to load AccountNow cards. However, the retailer loaded the card using the Vanilla reload network instead of GreenDot. There was a cash load applied to Ms. Smith’s account on the 22nd of December. If this is not the cash load in question, Ms. Smith will need to contact Vanilla and inform them that their network was used in error to load an AccountNow card. Although the card was not a Vanilla card, the funds should be pending in their network. Ms. Smith can refer to website https://www.greendot.com/for-people/help/adding-money to locate approve cash load networks and the retailers that offer them, to avoid delays in the future.
AccountNow apologizes for any inconvenience Ms. Smith has experienced. Should Ms. Smith have any additional questions or concerns, she may contact AccountNow directly at (866) 925-2036.
I contact accountnow in reference to a 19.00 charge that was on my account that I made on an online purchase, I informed the lady this wasn't a dispute, she took it upon herself without my authorization to cancel my card, so here it is Christmas and they tell me that they can't unblock my card, I spoke to several CSR's as well as supervisors and they all told me they apologize they can't reinstate my card and I kept saying I didn't authorize my card to be block I called back to request a supervisor, she tells me that I can get a new card expedited however there would be a 25.00 fee, and I could have my card in 3 business days. I told her I should be stuck with a charge because I couldn't didn't once again authorize that csr to block my card, I called in with a question she took it upon herself because she wasn't listening and did what she wanted to do. They ask me some questions and they said I failed them, so they sent me an email, I called back they received my documents then they tell me they still have to investigate the matter, now I get direct deposit to this account and I sent them a copy of my last deposit check stub, i'm still going through this, this isn't far that I have to the back end of the stick and I didn't authorized anything, this is a crisis. Please this matter is very serious.
December 27, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Elonga *** Complaint Number: ***
Overview of Complaint:
According to Ms. Sutton’s complaint, she contacted AccountNow regarding an online purchase she made for $19. She states that she informed the associate she didn’t want to dispute the transaction. However, the associate blocked Ms. Sutton without her consent. She requested for the card to be reinstated, but she was instructed to send in verification documents to do so. Ms. Sutton requested for the card to be expedited but didn’t agree with paying the fee because she didn’t request for the card to be blocked.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor reviewed Ms. Sutton’s concern. It was determined that the card was blocked because Ms. Sutton mentioned she didn’t know anything about the charge. The card was reissued successfully and our records indicate that Ms. Sutton has received the card. The fee of $25 has been reversed as a courtesy.
AccountNow apologizes for any inconvenience Ms. Sutton has experienced. Should Ms. Sutton have any additional questions or concerns, she may contact AccountNow directly at
I get my paycheck direct deposited into my account and I've been with this company for over 10 years. Well just recently my paycheck wasn't deposited and I've contacted my employer and they are saying it was processed so I in turn contacted my bank which they told me it would be deposited 12/19/2019 by the end of the day and when I woke this morning on 12/20/2019 still nothing I can't even get ahold of them now I've been on hold for over an hour. I just want my paycheck deposited into my account I have bills to pay and this is ridiculous.
December 24, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Jennifer Stacy Complaint Number: ***
Overview of Complaint:
According to Ms. Stacy’s complaint, her payroll direct deposit was supposed to credit her account on the 19th of December, however as of the date of this complaint, the deposit hasn’t credited her account. She is requesting for her payroll to be deposited immediately.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow reviewed Ms. Stacy’s concerns. There was a posting delay and the issue was resolved on the 20th of December. Ms. Stacey can contact AccountNow to get a status of her direct deposit.
AccountNow apologizes for any inconvenience Ms. Stacy has experienced. Should Ms. Stacy have any additional questions or concerns, she may contact AccountNow directly at
A direct deposit from my payroll is missing and unaccounted for with no explanation other than we’re sorry it’s our system. My employer has verified twice that they have sent and released funds. The account now automated system says a deposit is pending to be completed by 12/19/19 at midnight ... today is 12/20 and no deposit has been made and no one will pick up a phone to tell me why or when I’m going to get my money.
December 26, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Todd Claypool Complaint Number: ***
Overview of Complaint:
According to Mr. Claypool complaint his payroll deposit has not posted or accounted for. He contact AccountNow and was informed there was a system issue. As of the date of this complaint, his payroll hasn’t been credited.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Mr. Claypool concern. On December 19, 2019 Mr. Claypool contacted AccountNow and was informed that there was a posting delay. The issue was resolved on the 20th of December. Mr. Claypool can contact AccountNow to get a status of his deposit.
AccountNow apologizes for any inconvenience Mr. Claypool has experienced. Should Mr. Claypool have any additional questions or concerns, he may contact AccountNow directly at (866) 925-2036.
I have my employment check directly deposited weekly onto my AccountNow prepaid card. My employer sent out my direct deposit on 12/19/2019. I call the customer service line and it tells me the money will post to my account by the end of the day on 12/19/2019. It is now 12/20/2019 and I have not received my money on my account. I have called numerous times to customer service and they cannot give me a reason why my money hasn’t been posted and available to my account. Nor can they tell me how long it will take to fix this issue.
December 23, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Tammy Jones Complaint Number: ***
Overview of Complaint:
According to Ms. Jones’ complaint, her direct deposit was supposed to credit her account on the 19th of December, however as of the date of this complaint, the deposit hasn’t credited her account. Ms. Jones contacted AccountNow several times and wasn’t given an explanation as to why the deposit didn’t post.
The results of Green Dot’s investigation are as follows:
On December 20, 2019, Ms. Jones contacted AccountNow and she was informed that there was a posting delay. The issue was resolved on the 20th of December. Ms. Jones can contact AccountNow to get a status of the deposit.
AccountNow apologizes for any inconvenience Ms. Jones has experienced. Should Ms. Jones have any additional questions or concerns, she may contact AccountNow directly at
I received a payroll deposit and my deposit has been pending and my payroll dept said the funds were released and had been and yet when I call account now to see why my money has been released they keep telling me my employer has not released funds. Then I called back another rep said they are working in the issue. I now have two late fees for bills I want my money and no one seems to have an answer at acct now. One rep hung up on me another one put me on hold for 30 min then hung up. I keep calling and getting my call disconnected. Where is my money it’s not fair. A month ago they canceled my card and I don’t ask them to and I had to wait 8 days to get my money and no one apologized or compensated me for late fees (several) this is so unacceptable and nothing is done
December 23, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Tiffany Jones Complaint Number: ***
Overview of Complaint:
According to Ms. Jones’ compliant she contacted AccountNow to get a status of her direct deposit, and she was informed that her employer had not released the funds. Ms. Jones called once more and was informed that AccountNow was working on the issue. The posting delay caused Ms. Jones financial difficulties. Ms. Jones also states that a month ago her card was cancelled without her consent and she didn’t have access to her funds for 8 days. Ms. Jones is requesting for her funds to be made available for use as soon as possible.
The results of Green Dot’s investigation are as follows:
On October 24, 2019, Ms. Jones contacted AccountNow regarding two charges she did not recognize. She informed the AccountNow associate that the charges were unauthorized. The AccountNow associate offered Ms. Jones to file a dispute claim and offered to replacement card to prevent future transaction, however Ms. Jones refused and the call was disconnected before the replacement could be processed. The card was restricted to protect Ms. Jones funds.
On October 25, 2019, Ms. Jones contacted AccountNow regarding the card replacement. The AccountNow associates that assisted Ms. Jones, verified her address and mailed her a replacement card.
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Jones’ concern. There was a posting delay and the issue was resolved on December 20, 2019. Ms. Jones can contact AccountNow regarding the status of the direct deposit. As a onetime courtesy, we have reversed November’s monthly fee.
AccountNow apologizes for any inconvenience Ms. Jones has experienced. Should Ms. Jones have any additional questions or concerns, she may contact AccountNow directly at
I am so upset with this company. They stole my money and they refuse to release my money. It has been two days, I have talked to about 5 managers and 5 staff members. This company need to be closed down due to poor customer service and for stealing customers money.
December 20, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Rony *** Complaint Number: ***
Overview of Complaint:
According to Mr. Francois’ complaint, he has a hold in his account and AccountNow has refused to release it. Mr. Francois is requesting for the hold to be released right away.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office has reviewed Mr. Francois concerns. After serval attempts to contact the merchant, we were able to reach the manager and confirm the hold release. The hold has been release as of the date of this response. Please note, hold releases do not appear as refunds. Hold releases become part of the available balance.
AccountNow apologizes for any inconvenience Mr. Francois has experienced. Should Mr. Francois have any additional questions or concerns, he may contact AccountNow directly at
I filed a claim for unauthorized charges on my debit card in the amount of $285.54 and it was denied by AccountNow dispute department who by the way I NEVER get to speak to. Instead I am given to a representative that cannot tell me anything nor a reason why. Unauthorized charges is the same as fraud and instead of receiving a letter from AccountNow which made absolutely no sense and did not even reflect the correct claim I filed, they should have reimbursed my account for the FRAUDULENT charges. I want full reimbursement immediately to my account in the amount of $285.54. I have been a customer of AccountNow for 10 years and cannot believe how carelessly a valued customer is treated and disregarded.
December 24, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: T B Complaint Number: 14***
Overview of Complaint:
According to Ms. B complaint, she filed a dispute claim for a total of $285.54 in unauthorized charges that Ms. B states were fraudulent. However, AccountNow denied the claim. Ms. B states that the claim was not investigated properly and she was not given a specific reason why the claim was denied. Ms. B is requesting for the claim to be overturned and to be refunded $285.54.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor reviewed Ms. B’s concerns. The claim was submitted to the loss management team for a re-review. The re-review was completed and the claim will remain not granted, due to the disputed transactions appear to be authorized based on Ms. B customary transaction behavior and lack of standard indications of unauthorized use.
Ms. B can fax or email the refund confirmation from merchant Amazon, for the purchase she returned. Ms. B can also fax or email the membership cancelation confirmation regarding the reoccurring membership fees from merchants Planet Fitness, JustFab.com and Amazon Music. The Fax number is (925) 217-0050 and email [email protected]. Once received, we will resubmit the claim for a secondary re-review.
AccountNow apologizes for any inconvenience Ms. B has experienced. Should Ms. B have any additional questions or concerns, she may contact AccountNow directly at (866) 925-2036.
Tell us why here...
Complaint: 14***
I am rejecting this response because: This is not true. My transaction history is not a reflection of these fraudulent charges. Even if someone uses their card at one time it does not mean that all other charges from that merchant are valid. That is how fraud starts. AccountNow apparently is a company who perform illegal acts to keep from having to refund customers of fraudulent charges and I am glad Revdex.com will have this noted. I will be closing this account as soon as I get the remaining money off the card and will be banking somewhere else. I will also be warning other people to not bank with AccountNow nor any affiliate of AccountNow. It is very disappointing that a loyal long time customer is treated like this.
Sincerely,
T*** B
I received a refund to my Account Now account back in November 2019 but it never went in to my account? I was given proof that it was sent to Account Now and received by them. I need help having Account Now track my refund and find out where it went? I have already filed a Dispute with them in November for that refund but they denied it, and no longer are trying to help me locate it. I have the paperwork to prove it was processed and sent to Account Now but nothing has been received by me in my account! I filed a dispute with them about this refund and they denied my claim after I submitted my claim with proof of the refund and that it was sent to Account Now!
December 23, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Annie Tyrell Complaint Number: ***
Overview of Complaint:
According to Ms. Tyrell’s complaint, she was supposed to receive a refund for a purchase in the month of November, however the refund didn’t post. Ms. Tyrell sent AccountNow proof from the merchant the refund was processed and wanted AccountNow to assist her in tracking the refund. She opened a dispute claim for the missing refund and the claim was denied. Ms. Tyrell is requesting for the dispute to be overturned and be refunded $263.14.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Tyrell’s concern. The claim and the documentation submitted by Ms. Tyrell were escalated to loss management for a re-review. The loss management team has completed its investigation. Ms. Tyrell can contact AccountNow to get the status of the re-review.
AccountNow apologizes for any inconvenience Ms. Tyrell has experienced. Should Ms. Tyrell have any additional questions or concerns, she may contact AccountNow directly at
This company has to be the worst company in the world. I can't wait to get this situation with my card fix, so I can close this account. I would never, ever recomend this company to anyone.
In may of last year, I had been going to a dentist, I didn't have enough funds for the whole procedure so they let me put what I had towards my account as a credit until I got the rest. This was $1200.00
Then, this November, I decided I was going some place else n asked for them to refund my card, which they did. As soon as that happened, Bancorp kicked my acct stating that they could not find when it was taken off for there to be a refund, I was asked to have the dentist office fax papers to verify which was done on nov 25, I have called the number on the back of the card almost every day n I cannot get an answer except for theres no update yet. I have money that is automatically deposited into this account and have had to borrow money to pay my rent because it's still locked..they keep saying that its Bancorp itself and they have no control and not able to do anything and it just keeps saying theres no update, even when I have demanded to speak to a supervisor, im told the same exact thing. I need some answers to when it will be unlocked. I have had this card for a long time n am furious as to how I have been treated. I then tried to contact the Bancorp bank themselves and was told that they have nothing to do with the release of funds, I have automatic deposits to this account and have $2000 in it as of now and have no access to it at all and that is not ok.
December 18, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Carol ***
Overview of Complaint:
According to Ms. Thompson’s compliant her card was blocked due to receiving a refund of $1200 from her dentist. AccountNow requested the receipt of service to remove the block. Ms. Thompson’s states that she faxed the receipt on November 25, 2019 but as of the date of this complaint, her card remains blocked. Ms. Thompson is requesting access to her funds as soon as possible.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Thompson’s concern. We attempted to contact Ms. Thompson to provide her a status of her card but we were unsuccessful. Ms. Thompson can contact AccountNow to get the status of her account.
AccountNow apologizes for any inconvenience Ms. Thompson has experienced. Should Ms. Thompson have any additional questions or concerns, she may contact AccountNow directly at
My issue is with company's customers service and disputes department. on Friday December 29,2019 I checked my account and noticed a charge from an applebees restaurant in Ohio the amount of $168.21 I am located in Los Angeles Ca. When I noticed the charge the customer service department at GreenDot was closed so I called on that Saturday December 30,2019. I informed the customer service of the charge and they took my dispute over the phone. They also cancelled my current debit card. I was told to send in a dispute form which doesn't really ask you provide a lot of information. Also I was asked to verify my identity by providing a copy of a bill and my id. I faxed over that documentation and they claimed to have only received a copy of the dispute form and said they never received my copy of my bill or identification when all three were sent together.I then faxed over the documents an additional two times.my dispute form however they say they haven't received my i.d and copy of bill that faxed 3 times and confirmed the fax number over and over again with the representative. They will not issue me a new debit card and express ship it until they "receive" my documentation. Also, in the mean time they have denied my dispute and are still making me responsible for a transaction I clearly did not make. I had made multiple purchases here in Los Angeles that day and in fact was having dinner at a restaurant in Los Angeles where I used my card a little under an hour before someone used my card info at the Ohio Applebees. Its very frustrating that I am going to be responsible for a $168 transaction that my bank should absolutely dispute as fraud, it is also frustrating that its been over a week and a new debit card has not been processed and sent out to me. I can not access any of my money which is now a major inconvenience for day to day spending as well as pre-scheduled bills that were connected to my debit card and can now not be paid on time. This is the third time I've had an issue with this company. I need help to resolve this issue so that I can access all my money and close this account. Greendot Bank uses an outbound call service and they are little to no help in regards to solving my current problems. It's also unprofessional that no one from the dispute and claims department has even contacted me to further investigate my dispute before denying it.
December 13, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Alicia Charles Complaint Number: ***
Overview of Complaint:
According to Ms. Charles complaint, she contacted AccountNow and filed a dispute claim for an unauthorized purchase from merchant Applebee’s in the amount $168.21. AccountNow filed the complaint and closed her account. Ms. Charles was instructed to provide the dispute form and well as verification documents to have the card replaced. However, the card was not replaced and the dispute was denied. Ms. Charles desired resolution is for AccountNow to overturn the decision and refund her $168.21, in addition to issue her a check via expedite delivery for the remaining balance so she can close her AccountNow card.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Charles’ concerns. The dispute claim was escalated to loss management for a re-review. Loss management has completed its review and will send Ms. Charles a resolution letter with the decision. Ms. Charles can also contact AccountNow to get the status of the review and her account.
AccountNow apologizes for any inconvenience Ms. Charles has experienced. Should Ms. Charles have any questions or concerns, she may contacted AccountNow directly at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
They have refunded the money to me. However the company should have other ways of contacting them when it comes to complaints. The customer service is horrible and needs overhauling. I will not be doing business with this company again. And will not recommend this company to anyone,
Sincerely,
Alicia
I've used other prepaid debit cards and have always had a good experience using them. Until Accountnow. My card stopped working, so I called customer service to ask what happened. They told me that on this day I called and deactivated my card. I explained that I was at work on that day and did not have access to my phone and they told me that the card was already deactivated and could not be reactivated but they could send me another card with my funds on it. I was told to send in two documents before they could send the card out and I sent them everything that they asked for. When I stressed the urgency, explaining that there was a toddler involved the rep just said "well watch what buttons you hit on the automated system". I called the next day stressing the urgency again but the documents were still being reviewed. I called back the next day, same thing. Nothing had been done. I called back the next day and the rep gave me the same story. I had to go almost a full week with no access to my funds. Accnow does not care if children are involved or not, they won't work with you to resolve matters in a reasonable time frame.
I have been with this card company for over a decade. an unauthorized debit was made from my account from a previous company I dealt with. I filed to reverse those charges because they werent authorized. Instead they denied it, and froze my account. The problem came in where I didnt know until I went o access my money and my card no longer worked and I no longer had access to my account. I sent over my id and proof of address immediately, and even paid for expedited processing. I shouldnt have to wait a week and a half after I had to investigate myself why they cut access to my card, without notifying me. I cannot pay my bills, etc, because of this issue. They need to work on better security measures with their consumers, because they just lost a whole family thats was with them for years! They authorized a payment without my knowledge and then cut me access to my own money??!
December 11, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Yalanda *** Complaint Number: ***
Overview of Complaint:
According to Ms. Lloyd complaint there was an unauthorized debit from a known merchant on her AccountNow card. She filed to have the charges reversed because they were unauthorized, however her card was frozen without her knowledge and the claim was denied. Ms. Lloyd wasn’t aware that her account had been frozen until she attempted to use her card and it was declined. A replacement card was sent but to expedite the process she had to send in verification documentation. Ms. Lloyd feels she shouldn’t have to wait longer than a week for the issue to be resolved because she has financial responsibilities and the delay causes her financial distress. She is requesting for the claim decision to be overturned and to be refunded the expedited fee.
The results of Green Dot’s investigation are as follows:
On October 25, 2019, Ms. Lloyd contacted AccountNow and filed a dispute in the amount of $288.67. Due to the nature of the claim, the AccountNow associate that assisted Ms. Lloyd closed the card and issued her a new card. Ms. Lloyd opted to get the card expedited and the card was delivered by the 3rd business day. Ms. Lloyd was not required or instructed to send in verification documents.
On October 30, 2019, Ms. Lloyd received a refund from one of the merchants included in the dispute claim.
On October 31, 2019, AccountNow completed its investigation, and AccountNow found that the disputed transactions appeared to be authorized based on the cardholder’s customary transaction behavior and lack of standard indications of unauthorized use.
Following the receipt of the complaint, an AccountNow supervisor from the corporate office reviewed Ms. Lloyd’s concern. The dispute claim was escalated to the loss management team for a re-review. The review was completed and the dispute will remain not granted.
AccountNow apologizes for any inconvenience Ms. Lloyd has experienced. Should Ms. Lloyd have any questions or concerns, she may contacted AccountNow directly at (
My Accountnow débit card was compromised and over $700 was withdrawn from my account hundreds of miles away from where I live. My card was always in my possession, yet somehow my account information was compromised and my money was withdrawn.
Accountnow has refused thus far to return my money despite this being an obvious case of fraud. As a financial services provider, they are bound by a variety of laws and regulations regarding consumer protection and fraud, yet they have refused to return my money or provide any meaningful or effective customer service through this process. Their customer service is purposely difficult to use and their agents provide very little information.
I need these funds returned urgently and I need help from your office.
Kind regards,
Fabien Gestas
December 5, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Fabien *** Complaint Number: ***
Overview of Complaint:
According to Mr. Gestas’ complaint his account was compromised and $706 was taken from his account. He opened a dispute claim, however the claim was denied. Mr. Gestas is requesting for the decision to be overturned and refunded $706 as soon as possible.
The results of Green Dot’s investigation are as follows:
Following the receipt of this compliant, an AccountNow supervisor from the corporate office reviewed Mr. Gestas’ concerns. The dispute claim was escalated to the loss management department for a re-review. Loss Management has completed its review and has mailed a resolution letter outlining the results. Mr. Gestas can also contact AccountNow to request a status of the review.
AccountNow apologizes for any inconvenience Mr. Gestas has experienced. Should Mr. Gestas have any questions or concerns, he may contacted AccountNow directly at
yes I have an account with account now. I called to ask about a transaction on my card because I could not understand the automated system. they automatically assumed I was disputing and canceled my card. my wife even asked them not to cancel it. they said I had to send them my state id and proof of address. I have done both. they kill eep saying that the proof of address is not sufficient. I almost got evicted from my house because my first months rent was late. here it is coming up on the first and they still wont give me access to my money. it has been over a month. I need help with this issue please.the proof of address was a copy of my lease agreement and also a box from a fedex package.during a customer service call I ask to speak to a supervisor and the lady told me that she was the only one to talk to.
December 5, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. ***
***
Re: Steven Burns Complaint Number: ***
Overview of Complaint:
According to Mr. Burns’ complaint he contacted AccountNow to get further details regarding a transaction on his AcccoutNow card. However, the phone associate interpreted his inquiry as him wanting to file a dispute and blocked the card. He was also asked to provide proof of address, which he has provided but it wasn’t sufficient. Mr. Burns is requesting to gain access to his funds either by check or a new card.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Mr. Burns’ concern. We attempted to contact Mr. Burns to resolve the matter, at the phone number provided in this complaint. However, we were unable to reach him. Mr. Burns can contact AccountNow to get his issued resolved.
AccountNow apologizes for any inconvenience Mr. Burns has experienced. Should Mr. Burns have any questions or concerns, he may contacted AccountNow directly at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I actually contacted the business the morning of 12/06/2019 as I was getting desperate and am in need of my funds off my card. The customer service representative that assisted me was extremely polite and helpful. She assured me the issues I've had with my card and account would be reviewed by a supervisor promptly and a resolution found. She told me someone would contact me via phone within 24 hours to let me know the status of my request to reinstate my account now card. I got a call back in less than 2 hours with a customer service representative telling me my card was reinstated and funds are available immediately . I was extremely relieved and happy about this. Although I am somewhat confused to why prior to mycontacting The Revdex.com with my complaint I had 3 different reps from account now tell me there was absolutely no way to reinstate a card once canceled whether one gave permission or not it just wasn't a possibility for them to reverse the shut down of the card once done. They were not helpful at all and didn't even seen to care to help me figure out a resolution .This is disturbing andeso unprofessional . And even though my issue is taken care of because of this situation I will not any longer trust this company to have my funds placed on one of their debit cards .
Thank You,
Steven
I had a prepaid card with account now for over 6+ years. My account was closed because they said "I used too much". That's fine. I was told that the remaining balance (all the money I have) would be mailed to me. It's been a week and I still haven't received my money. I owe them nothing but they are holding on to my money and when I spoke to them today, they said they haven't even mailed my check yet. I don't know if they're holding on to people's money to gain interest or what, but this is wrong. This is MY MONEY that they are refusing to return to me.
November 19, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: John Atkinson Complaint Number: ***
Overview of Complaint:
According to Mr. Atkinson complaint, his AccountNow card was closed and he was informed that the remaining balance would be mailed to him. However, as of the date this complaint was submitted, it’s been a week and Mr. Atkinson has not received the check. Mr. Atkinson is requesting for the check to be sent as soon as possible.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor reviewed Mr. Atkinson’s concern. On November 09, 2019, Mr. Atkinson contacted AccountNow regarding the status of his card. He was provided the status, his address was verified, and Mr. Atkinson was provided the check processing timeframe. Please note the check processing time frame is 10-14 business days, business days are Monday through Friday. The check has been mailed, the check processing time frame also includes the standard mailing time frame.
AccountNow apologizes for any inconvenience Mr. Atkinson has experienced. Should Mr. Atkinson have any questions or concerns, he maybe contacted AccountNow directly at
Complaint: ***
I am rejecting this response because:
I still haven't received my money. This is ridiculous. I don't believe that legitimate banks take this long to return people's money. Someone needs to investigate them. They closed my account during the weekend (Saturday) but they're saying 14 business days which is 3 weeks for me to wait? I still haven't been told how it's possible for the process to take that long when u iwe them NOTHING.
Sincerely,
John
January 10, 2020
Response
Following the receipt of this compliant, an AccountNow supervisor reviewed Mr. Atkinson’s concerns. It was determined that our records indicate that the check has been cashed. If Mr. Atkinson would like a copy of the check, he can contact AccountNow and a copy of the negotiated check will be mailed.
AccountNow apologizes for any inconvenience Mr. Atkinson has experienced. Should Mr. Atkinson have any questions or concerns, he may contacted AccountNow directly at
I had my tax refund deposited into this card. Which happened on 10/22/2019. The next day or maybe the day after I tried to use my card in the store and it was declined. I called account now only to find out they restricted my account due to identity verification. They said they needed a signed social security card, utility bill, and valid I'd. Which I sent them all the documents they wanted but they keep saying the document are invalid or asks me to send them the same documents I already sent multiple times. Then they still won't release my money. I have been going back and forth with people for the past week. I need my money release as soon as possible. I researched and seen they do this to a lot people. I need my money released to me asap.
November 11, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Gregory Theodore Complaint Number: ***
Overview of Complaint:
According to Mr. Theodore’s complaint he received a tax refund deposit and when he attempted to use his card, the transaction was declined. Mr. Theodore called AccountNow and he was informed that the card was blocked awaiting verification documents. He sent all the documents required multiple times but AccountNow has yet to release the funds. Mr. Theodore if requesting for the funds to be released as soon as possible.
The results of Green Dot’s investigation are as follows:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office has received Mr. Theodore’s concern. It was determined that, there’s a new update regarding Mr. Theodore’s account and he may contact AccountNow directly at *** to inquire about the update.
AccountNow apologizes for any inconvenience Mr. Theodore has experienced. Should Mr. Theodore have any questions or concerns, he may contact AccountNow directly at
I was charged $53.20 from Sunshine Mobile - 10 minutes after they called and asked if I still wished to pursues purchasing a phone from them. I told them no and asked them to remove my information from their database. Account now asked me to fax them the cancellation letter and gave me a bogus fax number that does not work at all! They initially showed the transaction as processed now it is showing on hold for the last 4 days. I have uploaded the documents to their database 12 times and still no one will assist me in getting my money back. These people are thieves and will transfer you around and around to Sarah, Rey, or Jason whom claim to be supervisors but they do not help you in any shape form or fashion. They will just transfer you back to the automated system. Then they pretend due to their being of foreign descent that they do not understand what you are asking them. All I want is my money back and will be contacting an attorney to sue them for theft.
October 30, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. ***
***
Re: Tracye *** Complaint Number: ***
Overview of Complaint:
According to Ms. Dean she was charged $53.20 from merchant Sunshine Mobile, however she cancelled the order. AccountNow instructed Ms. Dean to fax over the cancelation confirmation, which she did, as well as uploading the confirmation without resolution. Ms. Dean is requesting to be refunded $53.20.
The results of Green Dot’s investigation are as follows:
Following the receipt of this request, an AccountNow supervisor from the corporate office reviewed Ms. Dean’s concerned. It was determined that the issue was resolved on October 25th, 2019 and the transaction hold was released. Ms. Dean can request a copy of October’s statement as soon as the month of Octobers ends to confirm that the transaction didn’t post to her card. Also, as a courtesy we have refunded October’s monthly fee of $9.95. Please note, when a hold is released it does not reflect as a refund, instead the transaction amount becomes part of the available balance.
AccountNow apologizes for any inconvenience Ms. Dean experienced. If Ms. Dean has any additional questions or concerns, she may contact AccountNow directly at
I filed a complaint with Account Now for unauthorized activity for 500 I waited for a response and they are not honorining my complaint when I never made these charges
October 24th, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Thomas *** Complaint Number: ***
Overview of Complaint:
According to Mr. Kendzlic complaint, he doesn’t agree with the outcome of the dispute claim because he states he didn’t authorized the transaction from merchant "BNK OF GEORGE-SUGARHOUSE in the amount of $500.00. Mr. Kendzlic is requesting for the decision to be overturned and to be refunded $500.00.
The results of Green Dot’s investigation are as follows:
On Oct 16, 2019 a dispute in behalf of Mr. Kendzlic was filed for $500 from merchant "BNK OF GEORGE-SUGARHOUSE".
On October 21, 2019, AccountNow completed its review and was unable to grant the claim in his favor.
The following day, AccountNow mailed the final resolution letter to notify Mr. Kendzlic of the outcome of the claim.
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Mr. Kendzlic’s concern. The claim was escalated to loss management for a re-review. AccountNow completed the re-review and determined that the claim will remain not granted. Please note, the decision was made based on the cardholder’s customary transactions behavior and lack of standard indications of unauthorized use.
AccountNow apologizes for any inconvenience reviewed Mr. Kendzlic’s experienced. If reviewed Mr. Kendzlic has any additional concerns, he may contact AccountNow directly at
Complaint: ***
I am rejecting this response because:
This is nonsense This charge is unauthorized and the place of business is willing to return the funds if Acct Now would of filed a dispute. They didn't even file the dispute? This is a prepaid card and they are not helping me at all here and this is beyond disgusting how they treat there customers I called that number to speak with someone in cooperate only to be told they don't speak on the phone. For them to be able to do this is wrong my money is now lost because this place didn't even file the dispute.
Plz elaborate on my conduct? Maybe you should have reps who speak english instead of accusing your customers of wrong doing. I will fight this tooth and nail this place owes me my 500 back they didn't even file the dispute I spoke with the company who charged me. That's not right.
Sincerely,
Thomas