AccountNow Reviews (%countItem)
View Photos
AccountNow Rating
Address: PO Box 1966, San Ramon, California, United States, 94583-6966
Phone: |
Show more...
|
Fax: |
+1 (925) 498-1801 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for AccountNow
Add new contacts
I had a card that expired in March. I have called numerous of times to speak to them amd informed them that I need a new card. They said they have sent out multiple cards. I had $38 dollars on my card in March, it's gone now because they are charging me a monthly fee for a card I haven't used since March. I used this card to make major purchases. One of the purchases is a trip to Las Vegas. They are saying that they gave me a refund but I don't have a new card to know what was deposited... I just want the ability to get my $$$
October 16th, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Dywanna ***r Complaint Number: ***
Overview of Complaint
According to Ms. Drummer’s complaint, she contacted AccountNow on several occasions because she has did not received a replacement card for her expired card. Ms. Drummer also states that the last time she used her card (March) the balance was $38, however is has since diminished due to monthly fees. Finally, Ms. Drummer states she received a purchase refund, however she can’t confirm the refund amount because she doesn’t have a card. She is requesting access to her funds as soon as possible.
The results of Green Dot’s investigation are as follows:
On February 25th, 2019, AccountNow reissued a new card to Ms. Drummer because her AccountNow prepaid debit card was set to expire. The new card was sent to the address on file, the address on file matches the address provided in this complaint.
On April 17th, 2019, Ms. Drummer contacted AccountNow regarding her expired card. The AccountNow associate that assisted Ms. Drummer informed her the replace card was mailed in February and verified Ms. Drummer address. Ms. Drummer informed the associate that she was going to check her mailbox and she would call back if a replacement card was needed.
On May 30th, 2019, Ms. Drummer contacted AccountNow regarding the replacement card. Ms. Drummer informed the AccountNow associate that she did not receive the replacement card. The associate verified her address, and submitted a requested for a new replacement card. The card was mailed in June 3rd, 2019, to the address on file. The address on file matches the address provided in this complaint.
On June 26th, 2019, Ms. Drummer contacted AccountNow requesting access to her funds, because she didn’t receive the replacement card mailed on June 3rd. The AccountNow associate that assisted Ms. Drummer requested a new replacement card. The card was mailed on June 28th, 2019, to the address on file. The address on file matches the address provided in this complaint.
On October 14th 2019, Ms. Drummer contacted AccountNow regarding her balance. The AccountNow associate that assisted Ms. Drummer provided her the balance and a transaction history. The transaction history consisted of monthly fees. Ms. Drummer requested for the fees to be refunded and was transferred to a supervisor. The supervisor reviewed Ms. Drummer’s account and determined that the fees were valid, per the card terms and conditions.
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Drummer’s concern.
Per the terms and conditions the monthly charge is $9.99. The terms and condition goes on to state, "Your first monthly cycle lasts for 30 days and begins on the date you first load funds on your Card. Each subsequent monthly cycle will end on the same day of the month each month. The Monthly Charge will be assessed at the time of the first load of funds on your Card, and charged on the same day of each subsequent month on the first day of your monthly billing cycle thereafter" The terms and conditions is attached to this response.
The monthly fees will be assessed as long as the account remains in an "active" status. When a new card is issued the account remains in a pending activation status to allow direct deposits and or ACH debits/credits, only. As Ms. Drummer mentioned in her complaint, she received a refund (ACH) and our records indicate the refund could have been for a previous purchase, possibly made in 2018. If she requires further detail regarding the refund, she may contact AccountNow at (866) 925-2036.
Our records also indicate that the card that was mailed on June 28th, has been in a pending activation status since the mailing date. To protect Ms. Drummer’s account, the card has been closed. Ms. Drummer may request a new replacement card or a check for the remaining balance, however AccountNow will require Ms. Drummer to submit verification documents, including address verification. To insure accuracy and to prevent mailing delays, if the address is an apartment complex, it’s important that the address documentation includes the apartment number or unit number. Ms. Drummer can also contact the merchant and request to recall the refund. The merchant will disperse the funds to Ms. Drummer based on their policies and procedures. As a courtesy the monthly fees have been refunded.
Ms. Drummer can send the required documents via faxing to AccountNow at *** or upload them to *** or by replying back to this response and attaching the documents. AccountNow apologizes for any inconvenience Ms. Drummer has experienced. Should Ms. Drummer have any questions regarding the required documentation or concerns, she may contact AccountNow directly at
December 18, 2019
Response: Following the receipt of this complaint, an AccountNow supervisor reviewed Ms. Drummer’s concern. We have reviewed and approved the documents submitted on December 12, 2019. Ms. Drummer can contact AccountNow to get the status of her card.
AccountNow apologizes for any inconvenience Ms. Drummer has experienced. Should Ms. Drummer have any questions or concerns, she may contact AccountNow directly at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Dywanna
Hello I’m writing regarding the service I received so I filed a dispute with account now due to a unauthorized charge and I reached out to account now A few days later someone reached out from the dispute department she unfortunately called while I was in a meeting in which I tried to take the call but was reprimanded due to that I told the lady could she call at 4 when I got off she said no we need to resolve this now I will not be calling back I understand the company wouldn’t give her info with out the account holder or myself on the phone but I couldn’t speak so she was so rude and said I’ll handle it with the merchant and hung up on me and denied my claim and I knew she was going to do that and not really investigate that wasn’t right I don’t have money to give away
October 11th, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Sherisse *** Complaint Number: ***
Overview of Complaint
According to Ms. Ferguson complaint she filed a dispute for an unauthorized charge for $226.56. An AccountNow associate from the Loss Management department contacted Ms. Ferguson. The merchant, Xfinity Mobile, needed Ms. Ferguson on the line to get her consent to release her Xfinity Mobile account information. However, according to Ms. Ferguson she was unable to participate in the conference call with the merchant. She also states that the AccountNow associate was rude to her and denied the claim because she was unable to take the call. Ms. Ferguson is requesting a refund for $226.56.
The results of Green Dot’s investigation are as follows:
On September 27, 2019, Ms. Ferguson contacted AccountNow regarding a transaction from the merchant "XFINITY MOBILE" in the amount of $226.56. However, the transaction was in a pending status and could not be disputed until it posted.
On September 28, 2019, Ms. Ferguson contacted AccountNow regarding the transaction. The AccountNow associate that assisted Ms. Ferguson filed a dispute claim in her behalf.
On October 2, 2019, AccountNow conducted a conference call with the merchant XFINITY MOBILE and Ms. Ferguson. The merchant verified that the transaction was for two separate unpaid invoices totaling $226. AccountNow completed its investigation and determined that the claim would not be granted in Mr. Ferguson’s favor. Please note, the denial was based on the information provided by the merchant during the conference call.
Following the receipt of this complaint, a supervisor from AccountNow corporate office reviewed Mrs. Ferguson’s complaint. Even though, Ms. Ferguson received a refund from the merchant, the claim was escalated to the Loss Management for a re-review to insure accuracy. The Loss Management team completed its re-review and determined the decision would stand. For further details regarding the refund, Mr. Ferguson can contact AccountNow at (866) 925-2036.
Regarding Ms. Ferguson’s complaint about the Loss Management associate’s poor phone etiquette, our records indicate that the conference call between Ms. Ferguson and the merchant was completed successfully on October 2nd, 2019. If this is not the call Mr. Ferguson is referring to, she can provide AccountNow the date of the call and or the name of the associate, by replying back to this response. The call will then be escalated to AccountNow’s Quality Department to deliver the appropriate disciplinary action.
AccountNow apologizes for any inconvenience Ms. Ferguson has experienced. Should Ms. Ferguson have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***
I am rejecting this response because:
Sincerely,
Sherisse
December 13, 2019
Response:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Ferguson’s concern. It was determined that the merchant refunded Ms. Ferguson’s card. Ms. Ferguson’s can contact AccountNow to inquire about the charge.
AccountNow apologizes for any inconvenience Ms. Ferguson has experienced. Should Ms. Ferguson have any additional questions or concerns, she may contact AccountNow directly at
Just because I did 4 deposits a day they closed my account and then said 4 deposits a day is the limit. And they said 4 is excessive when it’s suppose to be 5 times a day is excessive. Also they were the cause of my bank account closing when I called and asked is it okay for me deposit and they said I can and the next day the closed it. They said they will mail my check from my account in 14 days. So basically I have to wait 2 weeks to receive my direct deposit money and have a closed account. And they didn’t send me a notification that my bank account was terminated I had to find out by a declined purchase. WORST BANK EVER!
On 9/30/2019 I had a charge of $499 in my account. The charge was for a plane ticket. I file a dispute with account now n it was immediatly denied. I sent my time card show I was active at work that day etc
October 9th, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Meashley *** Complaint Number: ***
Overview of Complaint
According to Ms. Anderson's complaint, on 09/30/2019 there were unauthorized transactions made on her account for $499.00. She filed a dispute with AccountNow but it was immediately denied. According to Ms. Anderson she sent her timecard to show that she was at work when the transaction occurred.
On September 30, 2019, AccountNow received Ms. Anderson's dispute letter regarding transactions on her card from merchant COA *** Air for the amounts of $9.95 and $59.25 and United in the amount of $429.80. At that time, AccountNow opened a dispute claim on Ms. Anderson's behalf.
On October 1, 2019, AccountNow completed its review of Ms. Anderson's claim and was unable to grant the claim in her favor. On October 2, 2019, AccountNow mailed a letter to Ms. Anderson notifying her of the outcome of her claim. AccountNow found that the disputed transactions appeared to be authorized based on the cardholder’s customary transaction behavior and lack of standard indications of unauthorized use. AccountNow did not receive the timecard during the review process.
On October 2, 2019, Ms. Anderson called AccountNow to inquire about the status of her replacement card and to get the status of the claim. Ms. Anderson was made aware that her claim was denied and she was also advised that she may send in a letter to request more information regarding the investigation of her claim.
Following receipt of the complaint, a supervisor from Green Dot’s corporate office reviewed Ms. Anderson’s concerns. On October 8th, 2019, an AccountNow associate attempted to contact Ms. Anderson but was unsuccessful. The associate left a voicemail instructing Ms. Anderson to either fax or upload her timecard. The timecard was received and reviewed. The claim was also escalated to the Loss Management Department for re-review. . It was determine that while Ms. Anderson’s timecard was considered in the investigation of the claim, it was determined that the claim will not be granted in her favor.
AccountNow apologizes for any inconvenience Ms. Anderson has experienced. Should Ms. Anderson have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***
I am rejecting this response because:i didny make this transaction and should be credited my money back asap
Sincerely,
Meashley
December 13, 2019
Response:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Anderson’s concerns. Per the response submitted on October 9, 2019, while Ms. Anderson’s timecard was considered in the investigation of the claim, it was determined that the claim will not be granted in her favor.
AccountNow apologizes for any inconvenience Ms. Anderson has experienced. Should Ms. Anderson have any additional questions or concerns, she may contact AccountNow directly at
I couldn't login to my account because I forgot the password. After trying and failing I called customer service. I was told I had to answer a security question. They asked me an impossible question for me to answer after I gave them all the correct information they said they needed. They asked me my phone number I used to open the account in 2003! I've had numerous phone number changes and I can't remember that number from 16 yrs ago. Now they put a hold on my account and I don't have access to my money.
October 3rd, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Richard Farkas Complaint Number: ***
Overview of Complaint:
According to Mr. Farkas complaint, he contacted AccountNow because he forgot his online password. Mr. Farkas states when he called AccountNow, he was asked to verify the phone number on file. According to Mr. Farkas, the phone number on file is an older phone number that he doesn’t remember anymore. Thus, he was unable to confirm the phone number and his account was blocked. Mr. Farkas is requesting to be granted access as soon as possible.
The results of Green Dot’s investigation are as follows:
On September 27th, 2019, Mr. Farkas contacted AccountNow requesting a card replacement because his card was damaged. The AccountNow associate that assisted Mr. Farkas, asked him security questions, which included the phone number on file. Mr. Farkas was unable to confirm the phone number and before the associate could continue with the verification process, Mr. Farkas disconnected the call. Due to security reasons, the account was restricted pending verification documents.
On September 27th, 2019, Mr. Farkas contacted AccountNow once more, regarding his online access. The AccountNow associate that assisted Mr. Farkas, provided him the account status and the list of required documentation needed to reinstate the account. Please note, the timeframe to review documentation is 3 business days.
On September 30th, 2019, AccountNow received the verification documents. The documents were reviewed on October 1st, 2019 and it was determined that the documents were invalid.
On October 2nd, 2019, Mr. Farkas contacted AccountNow to get a document review status. The AccountNow associate that assisted Mr. Farkas, informed him to resend the documents.
On October 2nd, 2019, Account received verification documents. The document were reviewed on October 3rd, 2019 and it was determined that the ID document submitted was invalid.
Mr. Farkas can take picture of a valid state issued ID or Driver’s License and upload it to *** or fax a clear copy to fax number ***. If Mr. Farkas is unable to provide a state issued ID, AccountNow can also accept a US passport or a US military ID. As soon as the documents are sent, then reviewed and approved, Mr. Farkas will gain access to his account. If, Mr. Farkas is unable or unwilling to provide the required documents, he can contact the originator of the funds and have the funds recalled. The originator of the funds will need to send AccountNow a letter of indemnity via fax at *** or by mail at ***
AccountNow apologizes for any inconvenience Mr. Farkas has experienced. Should Mr. Farkas have any additional questions or concerns, he may contact AccountNow directly at
Complaint: 13874060
I sent Account Now .3 identifications. 1 my valid social security card. .2 Birth certificate. 3. A county issued picture I.d. this is there way of trying to steal from the public. This has happened to other people not only me. I am a usa citizen. Not a foreigner. I request there rating should be dropped for this matter. Thankyou.
I am rejecting this response because:
Sincerely,
Richard Farkas
December 17, 2019
Response:
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms. Farkas’ concern. We attempted to contact Mr. Farkas to resolve the issue and our attempts were unsuccessful. Ms. Farkas can contact AccountNow directly to have the issue resolved.
AccountNow apologizes for any inconvenience Mr. Farkas has experienced. Should Mr. Farkas have any questions or concerns, he may contacted AccountNow directly at
They stole my entire paycheck and then blocked my card when I called to dispute the charges. They claim I had four atm withdrawals from an ATM machine in Illinois. I live in Georgia so I know they are lying. Nobody is able to take money from an atm machine without having your card. Account Now stole my money and refused to give me information about my account. Only thing they told me is that they’re disputing it. After reading other reviews I realize I’m never gonna get my money back. THEY STOLE MY ENTIRE PAYCHECK. I plan to take legal action. They are not gonna get away with stealing my money
My bank account was recently hacked on 8-14 and 8-15 in a total of 610.00 was taken from my account I called on 8.19 to let them know what had happen. The rep tells me that a card to card transfer was made three times and that since I didn’t do it my account will be Permanently permanently closed due to the fact that someone I must know done it, which I inform her that I had debit with me and that I changed my password a week before my account was hacked. She was stated that I might get my money back after they do investigation. Then I told her I still have money on the account she said they would send me a check of the amount that was still in my account which will take 14 days. I asked could they tell me what card was the money transferred and could they get it back from that account she said she could not tell me because she don’t know.
August 27, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. ***
***
Re: Chantea Bailey Complaint Number: ***
Overview of Complaint:
According to Ms. Bailey’s complaint, there was a total of $610 in unauthorized transfers. Ms. Bailey is requesting information regarding the transfers and is also requesting a refund of $610.
The results of Green Dot’s investigation are as follows:
On August 19, 2019, Ms. Bailey contacted AccountNow regarding the card to card transfers that took place on 08/14/2019 and 08/15/2019 both for $300. At that time, AccountNow opened a dispute claim in the amount of $600 on Ms. Bailey's behalf, the $10 was a credit therefore it was not added in the claim. Ms. Bailey was given one time access to the remaining funds and then due to the nature of the claim, Ms. Bailey’s account was closed. The remaining funds after the one time access will be issued via check.
On August 20, 2019, AccountNow completed its review and it was determined that based on our investigation, we have concluded that an error has not occurred in the amount of $600.00.
Following receipt of the complaint, a supervisor from AccountNow’s corporate office reviewed Ms. Bailey’s concerns and escalated the matter to the Loss Management Department for a re-review. AccountNow completed its review and determined that the claim will remain not granted. Ms. Bailey is encourage to file a police report. AccountNow will be able to release the information regarding the transfer via a subpoena.
Ms. Bailey may request the details and or documentation that was used in determining the final outcome of our investigation. If Ms. Bailey would like to request copies of the documents or should you have any further questions regarding this error claim, please do not hesitate to call us at *** or request them in writing to ***
AccountNow apologizes for any inconvenience Ms. Bailey has experienced. Should Ms. Bailey have any additional questions or concerns, she may contact AccountNow directly at
October 4th, 2018
Response
Following the receipt of this compliant, an AccountNow supervisor from the corporate office reviewed Ms. Bailey’s concern. It was determined that the re-review decision would remain not granted. AccountNow found that the disputed transactions appeared to be authorized based on the cardholder’s customary transaction behavior and lack of standard indications of unauthorized use. If Ms. Bailey has filed a police report or has any other supporting documentation, she may fax it to AccountNow at *** or uploaded them to *** AccountNow will use the documentation to reconsider the prior decision. Information regarding the receiving account can be requested via a subpoena, subpoenas can be mailed to *** or faxed to ***. AccountNow apologizes for any inconvenience Ms. Bailey has experienced. Should Ms. Bailey have any additional questions or concerns, she may contact AccountNow directly at
Complaint: ***
I am rejecting this response because:the transaction was authorized by me. How I know that is because the next following week or two I got a email stating that I request for my username to be sent to on my email, take note that my account was suppose to be closed for good and when I called an agent told me oh it looks as someone is trying to hack my account that I was told was closed. And not once did they tell me to supply them with a police report.
Sincerely,
Chantea
I have had an account with ACCOUNT NOW for several years and they ended up closing my account WITHOUT WARNING, citing a direct deposit was too much. My account was closed without giving me opportunity to get the money I have in the account now and they won't send me a check for the remaining balance on the account. I was told that I needed to have the depositors (I have four different organizations that deposit into my account) retrieve the money and then reissue back to me. I am working for a company that pays me once a month and often times the amount I get paid is over the amount that ACCOUNT NOW allows for direct deposit. They have frozen my account nearly every month for approximately the past 12 months, stating that I needed to provide additional information validating where the deposits were coming from, which I have done every month, and my account was usually unfrozen within a week and I would have access to the money in my account. I had gotten a deposit once again, over the amount allowed and had access to my account for about a week after the deposit. Then about two weeks ago my account was again frozen, or so I thought. I sent in the required documentation without calling them because it has happened so many times before. I was not aware my account was closed until I was notified by one of the payors that a direct deposit was attempted but denied, at which time I called ACCOUNT NOW. I was informed that the account was closed and that I would not be able to retrieve the money. I asked if they could transfer the balance of over $6000 to another account that I have with ACCOUNT NOW and they stated they could not do that. They also stated they could not give me a check for the balance. I owe no fees nor do they have reason to hold onto this money, as it is my money, not theirs. They indicated the only way that I could retrieve this money is for those that deposited into the account take it out, which is not possible, nor does it make any sense. I explained to them that there was no reason for me to believe they would close the account as they continued to cite the policies of the company to me. However, they were not following their own company policies when they didn't close the account the numerous other times this has happened and they should have at least given me a warning that this was going to happen and I needed to get my money out of the account before they closed it.
July 31st, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. *** Oakland, CA 94607
Re: Kathy *** Complaint Number: ***
Overview of Compliant:
According to Ms. Caraveo compliant AccountNow froze her account every month until deposit verification was provided. Then, without Ms. Caraveo’s knowledge, the account was closed with a balance. Ms. Caraveo is requesting for the account to be re-opened thus giving her access to withdrawal the remaining funds and close all her AccountNow accounts.
The results of Green Dot’s investigation are as follows:
Please review the terms and conditions attached to this response. The daily direct deposit limit is $7,500 a day. Ms. Caraveo was receiving direct deposits that exceeded the daily limit as stated on the terms and conditions. In consequence, the account would be temporary blocked and deposit verification documents would be required. The timeframe for document review is 3 business days from the day the documents are received by AccountNow.
Regarding the closure of the card, per the terms and conditions;
By accepting and using this card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement, "Card “means the AccountNow Prepaid MasterCard, AccountNow Prepaid Visa Card or AccountNow Gold issued to you by MetaBank. "You" and "your" means the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We," "us," and "our" mean MetaBank, our successors, affiliates or assignees. The Card will remain the property of MetaBank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.
At this time, the account will remain close and the funds are only available for recall from the originator. Ms. Caraveo will need to contact the originator and request a letter of indemnity. The letter can be provided to AccountNow by either uploading to *** or faxing the letter to *** Once the letter is received and approved the funds will be returned to the originator.
AccountNow apologizes for any inconvenience Ms. Caraveo has experienced. Should Ms. Caraveo have any additional questions or concerns, he may contact AccountNow directly at ***
Tell us why here...
August 21st, 2019
Response:
Following the receipt of the complaint, a supervisor from AccountNow’s corporate office reviewed Ms. Caraveo’s concern. The originator of the funds will need to contact their bank or whomever processes their electronics deposits and request a letter of indemnity. At this time the funds are only available for recall and AccountNow cannot issue a check. The letter of indemnity can be provided either by faxing it to *** or uploading it to *** or mailing to ***. Please note, mailing the letter will be subject to USPS mailing timeframes. Once AccoutNow receives the letter of indemnity, the timeframe for recalling the funds is 3 business days. Regarding the account statements, the statements were mailed and they should be arriving in 7-10 business days to the address requested (address on file).
AccountNow apologizes for any inconvenience Ms. Caraveo has experienced. Should Ms. Caraveo have any additional questions or concerns, he may contact AccountNow directly at
Complaint: ***
I am rejecting this response because: Account Now lies. I have requested my statements three times already and every time I'm told I need to wait 7-10 days....which I did each time....and still haven't gotten my statements. What else do I need to do to get my statements?
Regarding the letter of indemnity.....they lie again. When talking to the person in charge of this, I am told that is not something they usually do, once they pay me they are out of it, what else can I do???? Also the amount that I'm told is in my account has changed three different times...how does that happen to an account that has already been closed. They can pull their recordings each time I've called about this issue and hear it for themselves. It amazes me this company is permitted to get away with what they get away it, just because they tell Revdex.com they will do something or its simple to resolve, it isn't.
Sincerely,
Kathy
I went to pay a bill and I noticed that they was not enough money so I get home a realize that a $82.44 charge has been made to my account now card that I didn't do
August 2nd, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. ***
***
Re: ***
Overview of Complaint:
According to Ms.’s complaint, she attempted to pay a bill but was unable to do because there weren’t enough funds to cover the payment. When Ms. checked her balance, she found a charge of $82.44 that was not authorized by her. Ms. is requesting for refund of $82.44
The results of Green Dot’s investigation are as follows:
On July 24th, 2019 Ms. contacted AccountNow regarding the charge of $82.44. The AccountNow associate that assisted Mr. opened a claim for the transaction dated July 23rd, 2019. As well as two other charges from the same merchant for $3.99 and $5.73 dated May 18th, 2019. Due to the nature of the claim, the prepaid debit card account was closed, and new card was issued.
On July 26th, 2019 the claim was reviewed and per the investigator, based on our investigation, we have concluded that an error has not occurred in the amount of $92.16. Therefore, we will not issue a credit of funds to your card account as a result of your error claim and we consider this matter closed. You may request the details and or documentation that we used in determining the final outcome of our investigation. If you would like to request copies of the documents or should you have any further questions regarding this error claim, please do not hesitate to call us at 866-546-8003.
Following the receipt of this complaint, an AccountNow supervisor from the corporate office reviewed Ms.’s concern. The claim was forwarded to the disputes department for a re-review. AccountNow will contact Ms. with updates as soon as details are provided.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at ***
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I haven't used my Accountnow account in almost 2 years and by my surprise,I was notified by a former employer that they recently made a deposit into my "closed" Accountnow account. When I attempted to contact Accountow to officially request for the funds to be sent back to my employer, they refused and also stated that I have to email/fax in verification documents to receive a replacement card in order to use the funds. I attempted 4 separate times to email, fax and upload the documents as instructed but all methods of communication failed due to "being busy or invalid fax number". I am also overseas currently working for the government for 6 months and Accountnow stated that the account with the funds wil be locked. I even tried to contact *** and they stated that they were unable to help with this matter, although Accountnow is under their umbrella.
July 2, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: *** Complaint Number: ***
Overview of Complaint:
According to *** complaint her former employer recently made a deposit to her Account Now account that she hasn’t used for at least 2 years and hasn’t been able to gain access to her funds.
The results of Green Dot’s investigation are as follows:
On June 21st,2018, *** contacted AccountNow and requested a replacement card be expedited, *** failed the security questions and was instructed to submit verification documents. Note that the timeframe for review of verification documents is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
AccountNow received verification documents from *** June 25h, 2019, and due to the address on file being updated recently, required address verification, preferably a utility bill within the last 60 days.
Account Now received verification documents from *** on June 28th, 2019. An AccountNow supervisor reviewed and approved the verification documents. The address was updated, and a new card was expedited. The timeframe for expedited cards is 3 business days.
Someone debited money from account which was a transaction that I clearly did not authorize. I reported the fraudulent transaction to AccountNow dispute department, but they refused to refund my money. I sent all the documents they asked me to send. I had been a customer with AccountNow since 2009; however, I have since canceled my account and I will no longer conduct business with AccountNow.
June 28, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: *** Complaint Number***
Overview of Complaint:
According to Ms. complaint, there were unauthorized transactions on her account. She filed a claim; however, the claim was denied. Ms. is requesting a refund.
The results of Green Dot’s investigation are as follows:
On June 11th, 2019, AccountNow received Ms. dispute form and a claim was opened. Given the nature of the claim, the account was closed. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time.
On June 13th, 2019, it was determined by AccountNow that Ms. would not be granted a credit for her dispute. Per the investigator, we have concluded that these were valid authorized transactions and they would remain on the cardholder’s account, the claim was denied. A letter was sent to Ms. regarding the outcome of the claim. She can request details and or documentation that AccountNow used in determining the outcome of the investigation. Ms. also has the option of writing us at AccountNow Customer Care, ***, CA 91117, concerning any issues regarding the outcome of the dispute claim.
AccountNow apologizes for any inconvenience Ms. has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at ***
Initial Response Summary: (via Revdex.com website)
DO NOT USE THEM, THEY ARE FRAUDS! I had this bank for ten years, no problems until April of this year. I was locked out of my account because there was a failed attempt to log in and failed attempt to answer the security questions. I found out about this when I went to long into my account on 4/20. When I called to find out my balance, I noticed it was unusually low and not normal. When I FINALLY got through to a representative, that's when I was told of the failed attempts, and I asked why I was not notified and was told it was not their policy to do so. So I asked the person I was speaking to, to go over my activity because my balance was lower than it should be. That's when it was discovered that there had been four card to card transfers in the amount of $300 each over a four day period between 4/16-4/19. None of these were authorized by me. The representative then closed my account because it was obviously compromised and I could no longer use the account. She then opened an inquiry and told me how to download paperwork to send in to dispute the transfers and to get my $1200 back. By the time I had sent in the paperwork the company had closed my inquiry after only one business day. When I received the very generic decision letter is stated the ERRORS were not suspicious and they were not going to reimburse my money. These are not ERRORS, it's fraud! I never gave anyone permission to take $1200 from my checking account. I have made several calls to this company to get a check for the remaining balance in the account and have also asked for a paper statement for the month of April so I can see what went on in my account. I am told every time that I should receive the statement any day, it has been over a month. They can never give me a clear answer as to when I'll receive a check for my money. This company is awful and take advantage of people who can't have legit checking accounts. They are hard to get in touch with and are completely incompetent. I believe they are the ones who took the money from my account and are trying to hide something. There are several other complaints for the same kind of activity on other consumer affairs websites about this company. BE WARE before opening an account with this company!
I have had an account with AccountNow since 2012n with no real trouble until 5/25/19 when I discovered my card had been used twice at places I was unfamiliar with. I contacted AccountNow customer service to advice I still had my card in my possession but it had been used. They issued me a new card. They informed me it was used at an amusement park in Florida. I haven't left the state of Ohio/Michigan in over 6 months. I advised them the 2 charges were fraudulent. They promised to investigate and return my funds while they completed the investigation if I filled out a dispute form and returned it to them. I did that on 5/27/219. I then discovered a few days later that the investigation was completed and they found no error. I never used or authorized my card used in Florida, ever. The charges are not mine. But AccountNow refuses to refund my $419. On June 3rd I submitted an appeal letter and have not received a response. This is not how you take care of long standing customers
June 20, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: Cynthia *** Complaint Number: ***
Overview of Complaint:
According to Ms. Arias’s complaint, there were unauthorized transactions on her account. She filed a claim; however, the claim was denied. Ms. Arias is requesting a refund.
The results of Green Dot’s investigation are as follows:
On May 27, 2019, AccountNow received Ms. Arias’s dispute form and a claim was opened. Given the nature of the claim, the account was closed. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time.
On May 30, 2019, it was determined by AccountNow that Ms. Arias’s would not be granted a credit for her dispute. Per the investigator, we have concluded that these were valid authorized transactions and they would remain on the cardholder’s account, the claim was denied. A letter was sent to Ms. Arias regarding the outcome of the claim. She can request details and or documentation that AccountNow used in determining the outcome of the investigation. Ms. Arias also has the option of writing us at AccountNow Customer Care, P.O. Box 5100 Pasadena, CA 91117, concerning any issues regarding the outcome of the dispute claim.
On June 19, 2019, a rebuttal letter was received and was submitted for rereview, after re-review, the decision still stands as denied, and Ms. Arias will not be granted credit.
AccountNow apologizes for any inconvenience Ms. Arias has experienced. Should Ms. Arias have any additional questions or concerns, he may contact AccountNow directly at ***
*
Initial Response Summary: (via Revdex.com website)
Complaint: ***
I am rejecting this response because: I have contacted this financial institution on 6 separate occasions and have sent out 2 letters and I have yet to receive the information that was used to determine my denial. I repeat that I DID NOT make those 2 purchases and I should not still be asking for proof, or an explanation. No signature exists with my name on it. And the purchases did not originate from my place of business or residence. I signed a statement to that fact. After over 10years with this financial institution they refuse to assist their customer with an account that fraud was committed on.
Sincerely,
Cynthia
January 9, 2020
Response:
Following the receipt of this complaint, an AccountNow supervisor reviewed Ms. Arias’ concerned. It was determined that on August 29, 2019, AccountNow submitted Ms. Arias’ dispute claim for an internal re-review, to check for accuracy. Ms. Arias can contact AccountNow to get the outcome of the re-review and to get the status of her account.
AccountNow apologizes for any inconvenience Ms. Arias has experienced. Should Ms. Arias have any additional questions or concerns, he may contact AccountNow directly at ***
Tell us why here...
Since December 2018 I have had an restriction on my account and its months later and I still havent had any update on getting my funds back it was only a refund from *** that made them flag the account.
May, 30th, 2019 ELECTRONIC --- NOT MAILED
***
***
***
Re: *** Complaint Number: ***
Overview of Complaint:
According to *** complaint her AccountNow card was restricted due to one *** refund. It’s been months since the account has been restricted and *** has not received her funds. *** would like to get her funds back and have all fees reversed.
The results of Green Dot’s investigation are as follows:
Following the receipt of this compliant, a supervisor from AccountNow’s corporate office reviewed *** concern. It was determined that the account was restricted due to a total of 12 *** refunds without matching offsetting debits. At this time we are working with the ACH department to determine how the funds will be distributed, however we don’t have any updates yet. AccountNow will notate *** account as soon as updates are available and we will also reach out her. Additionally, If *** still has the original receipts for the purchases she received the refunds in question, *** can fax them to AccountNow at fax number ***. If needed, *** can contact AccountNow to request a copy of her December statements for reference or request the dates and the amounts of the refunds. Finally, all the monthly fees charged since the account was restricted, have been reversed.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I’ve been very patient with them!!! Around March 27, 2019 my account was closed dude to fraudulent activity that had nothin to do with me they told me to send my documentation in for review and approval of the check. This check is for over 2,000 dollars by the way I have just now gotten approval that their was a check made and sent out April 16,2019 and it is now May 20, 2019 and I still haven’t recieved anything it has been well over 3 weeks and I still haven’t recieved my check I keep calling trying to get an update no one is responding and it’s not the postal services because by law they have to send the mail out!!! I’m highly irritated and looking forward to now escalating this issue with law enforcement and getting them shut down!!! This is ridiculous and they say that I’m waiting on an update from the “Back Office Team” which is not even in the same location as them and they don’t have a number to be contacted these foreign people keep getting yelled at for no reason because this company doesn’t want to send me my funds next step is to call the irs and my legal team don’t deal with this janky company just get a regular American bank
I opened a prepaid card for an out of the country vacation. I was told my account was closed on 4/29/19 and a paper check would be mailed to me if I provided my ID, SS number and proof of address - I faxed all of these documents over ASAP. I was told the check would be mailed out in 10-14 days for the amount of $2287.07. I still have not reicved the check and when I call Account Now they say they do not know why the check was not mailed and I need to call back in 72 hours so they can "look into it". I have 2 kids and a life - keeping $2287 is a lot of money and I would like it back ASAP.
May 21st, 2019 ELECTRONIC --- NOT MAILED
***
***
***
Re: Samantha Bare Complaint Number: ***
Overview of Complaint:
According to ***’s complaint, AccountNow informed her that her account was closed, and a check would be mailed as soon as she submitted verification documents. *** faxed all the required documents and she was informed a check would be mailed. *** was provided with the check processing time frame of 10-14 business days but she hasn’t received it. *** is asking to receive her refund via check as soon as possible.
The results of Green Dot’s investigation are as follows:
Following the receipt of this compliant, a supervisor from AccountNow’s corporate office reviewed ***’s concern. It was determined that the check was mailed on May 2nd, 2019 in the amount of $2,287.07. Since *** states she has not received the check, AccountNow has placed a stop payment and a new check will be expedited. Please note that the timeframe for the expedited check process is 3-5 business days. The timeframe includes the process of submitting the request to accounting, creating the check, printing the check and mailing the check. Tracking information will be available within 24-48 hours. AccountNow will contact *** once the tracking information is available. If *** receives the check issued on May 2nd, 2019, AccountNow cannot remove the stop payment.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at
I filled a disputed on my account for the second time because the first time someone took money off my card from another state don’t no how they got my information but they did they sent me a new card and put the money back on to my card, I thought maybe they did know what was going on so I was yawing the card for my job I had to fill another dispute because the same thing happened again they said they put the money back on my card but they card that they put it on I didn’t have anymore because they told me the card was no good I got a letter in the mail around March of 2019 stating that they put the funds on there so I know I didn’t have the card anymore so I reached out to them to let them know they told me they could mail it out in a check for me the check got approved to be mailed out on April 5th 2019 and they told me I should be getting it in the mail within 10-15 business days I been calling it is now May the check never came I been waiting and calling nobody is able to give me any information about what’s going on while I’m waiting on this check to come I was in the process of getting put out my house waiting for a check them at never came I just want them to give me my money all they keep telling me in there’s know update and they don’t know anything I talked to every manger and supervisor and know one is any help I hate that I had to take it this far for me to get someone’s attention about my check that was never sent out they told me they was going to try to find out where the check was at and no update about anything.... I’m a in happy customer and I will not stop till I get what they took from me for the 2nd time that I have been with them..
May 13th, 2019 ELECTRONIC --- NOT MAILED
***
***
***
*
Re: *** Complaint Number: ***
Overview of Complaint:
According to *** compliant, she was informed on April 5th,2019 that she would be receiving a check within 10-15 business days but has yet to receive it. Additionally, she has not been provided with any updates. *** is requesting to be refunded.
The results of Green Dot’s investigation are as follows:
Following the receipt of this compliant, a supervisor from AccountNow’s corporate office reviewed *** concern. It was determined that that the check was mailed on May 2nd, 2019 with standard delivery to the address on file. The standard mailing timeframe is 7-10 business days. As of the date of this response, the status of the check is still outstanding. If the mailing timeframe has passed and the check has not arrived, AccountNow suggest checking with the post office first for any held mailed or for mailing delays. AccountNow can also place a stop payment on the check and reissue a new one with expedited delivery. However, if the check is received after a stop payment is placed, AccountNow will not able to remove the stop payment.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at
On April 18, 2019, I was working out of town and needed to send my wife some money to pay our electric bill. I have a prepaid card through Account Now, and attempted to use MoneyGram to send the funds. To my dismay, Moneygram canceled my transaction, because apparently they don't allow money transfers to be made with a prepaid card. I received an email from Account Now on April 22, 2019 saying that my current balance was $246.98, shortly thereafter I checked my card and those funds were not available. I have been back and forth from being told that it's Moneygram who is holding up the funds from being told that it'd AccountNow, until finally on yesterday I was told by Account Now that the only way they could release the funds sooner than the date they have stated that the hold will expire (May 31) was if Money =Gram would be willing to fax them over a letter of cancellation. Once that letter has been received they assured me that they would release my funds within a twenty four hour timeframe. Well, I called them back on this morning and they claim to have no recollection of telling me anything to that nature. I need those funds back in my account immediately because of my family being in the dark. I feel that they have no right to still withholding these funds especially after being told that they are holding my funds and after being told that if I got a cancellation letter faxed in that my funds be released within 24 hours. This is wrong on many levels.
May 10th, 2019 ELECTRONIC --- NOT MAILED
Revdex.com, Inc. 1000 Broadway, Suite 625 Oakland, CA 94607
Re: *** Complaint Number: ***
Overview of Complaint:
According to *** complaint on April 18th, 2019 he attempted a wire transfer with MoneyGram. A hold in the amount of $242.99 was placed with an expiration date of 05/30/2019, however the transfer was cancelled, and the hold remains. Mr. Jackson was informed by an AccountNow associate that an early hold release request is needed from the merchant (MoneyGram), and when received the hold would be released. As of the date of this complaint, the hold remains, and Mr. Jackson is requesting a refund.
The results of Green Dot’s investigation are as follows:
On April 30th, 2019, Mr. Jackson contacted AccountNow regarding the refund for the cancelled wire of $242.99. The AccountNow associate that assisted Mr. Jackson reviewed the account and determined that the funds had not been refunded. The AccountNow associate also provided the hold’s expiration date and the refund timeframe. Please note that the timeframe for merchant refunds is 3-5 business days. If it’s past the timeframe, and the refund has not been issued, the cardholder would need to contact the merchant.
On May 7th, 2019, Mr. Jackson contacted AccountNow and informed the AccountNow associate that he needed the funds immediately. The AccountNow associate that assisted Mr. Jackson, informed him that AccountNow requires an early hold release request from the Merchant. Mr. Jackson was provided with the fax number and the timeframe.
Following the receipt of this compliant, a supervisor from AccountNow’s corporate office reviewed Mr. Jackson concern. It was determined that the fax received on May 7th, 2019, was a copy of an email conformation for the cancelation of the transfer. However, AccountNow requires a letter from the merchant on a company letter head that includes the following;
Amount of the hold
Date of the hold
Reason for the early release
The letter can be faxed to AccountNow’s fax number 925-217-0050. Please note that the timeframe for fax hold release request is 24 hours. If the merchant informs Mr. Jackson that a refund will be issued, Mr. Jackson will need to wait the given timeframe.
Initial Response Summary: (via Revdex.com website)
Complaint: ***
I am rejecting this response because: First of all, Account now said that they needed a “Cancellation Letter” I provided them with the email that Moneygram provided me that clearly states “Cancelled transaction” I provided this because it was what they asked for and also because when I contacted Moneygram about Accountnow needing this cancellation letter they informed that since these funds have been released from Moneygram that they do not have the lead way to provide a letter and that the email they sent of “cancellation” should be sufficient enough. The cancellation email has everything that accountnow says that needs to be stated in this letter. Also, if they received the email of cancellation that I sent, then why when I called them that following day to see if they received it, they clearly lied and said that they had not received it. I really don’t understand why my MONEY can’t be released if they know that the funds have been released from Moneygram especially if the email was provided showing that the funds were never released from the account. I demand my money back on that card immediately or not only will I pursue legal action against Accountnow, but I will make sure that I spread the word about how they have handled this issue for the past month now, and that my family is in need of our electricity and the funds that were supposed to be used to pay our electric bill is being withheld from Accountnow all because they are trying to take me through all types of changes when proof has been provided from Moneygram.
Sincerely
May 16th, 2019
Response:
Following the receipt of this compliant, a supervisor from AccountNow’s corporate office reviewed *** concern. MoneyGram was contacted to confirm the cancelation of the transfer. AccountNow received confirmation from MoneyGram and a onetime exception was made, and the hold has been released. Please note for future reference that AcccountNow’s policies state that AccountNow requires the merchant to fax a letter on a company letter head containing, the amount, the date and the reason for the early hold release.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
This involves an ongoing complaint. On March 26th my account was closed with AccountNow the check for the remaining balance in my account was sent on March 28th 2019. My check never came. Then on Monday April 29th 2019 the supervisor from the corporate office of account now stated they send another check for 1,350 dollars expedited in 3 day mail on the 26th of April. It’s been a week and it was never sent. I call account now costumer service everyday and they have no status that a new check was even mailed out. This is the second check “Lost “. I’m in the military and this is the only money I received. Account now will not give me my money I wail have to sue.
May 8th, 2019
Response:
AccountNow submitted a check request on April 26th, 2019 and the check was mailed on May 2nd, 2019. The check will arrive standard mail, 7-10 business days.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at
I called customer service and they have no recollection of a check mailed out. They are still waiting for an update from the “back office” Before you said 3 day priority now it’s 7-10 business days. Which one is it?
Complaint: ***
I am rejecting this response because:
Sincerely
May 15th, 2019
Response:
Following the receipt of this compliant, an AccountNow supervisor from the corporate office reviewed ***’s concern. It was determined and confirmed that the check was issued by regular mail on May 2nd, 2019.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On the 27 I was charge twice by the hotel one of the charge was on hold I contact customer service and they told me that the hotel had to send a letter to account now stating that they was canceling the other amount on hold I called so I'm sorry the 27th all the way up to 30th of April and I still said they hadn't received the paper so they can release the whole on the 1st I have $842 deposit in my account from the government and I deposit $140 in my account so I called and asked about my 234 they informed me that they had released the whole yesterday but I called twice yesterday and they said they hadn't released the whole there is no release hole in my account saying they released the whole they are holding onto my 234 and they did not put it back in my account the only thing was deposit in my account was from the government and $140 that I put in there
May 8th, 2019 ELECTRONIC --- NOT MAILED
***
***
***
Re: *** Complaint Number: ***
Overview of Complaint:
According to *** complaint, her card account was charged twice by the merchant *** Hotel. *** states that the merchant *** Hotel sent AccountNow a fax hold release request and the hold was not released. *** is requesting to be refunded $234.00
The results of Green Dot’s investigation are as follows:
On April 27th, 2019, there were two holds placed on *** AccountNow card. Both holds were in the amount of $234.80 from merchant *** Hotel.
Per Cardholder Agreement, when you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. When you use your Card at an ATM or for a teller cash withdrawal transaction, we generally pre-authorize the transaction in advance (including all applicable fees). When we pre-authorize the transaction, we will place a "hold" on your Card’s funds for the amount indicated by the merchant, and this transaction will show as "pending" in your transaction history. We also may add an amount for certain merchants to ensure that sufficient funds will be available to cover the final transaction amount (such as to cover a tip at a restaurant). Transactions at certain merchants that preauthorize high dollar amounts, especially rental car companies and hotels, may cause a "hold" on your available balance for up to 90 days. You will not be able to use the money on your Card that is "on hold." We will release any remaining amount when the transaction finally settles.
On April 30th, 2019, one of the duplicate holds in the amount of $234.80 was still in a "pending" status. Per the fax hold release request received by the merchant *** Hotel, the pending hold in the amount of $234.80 was released.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, he may contact AccountNow directly at ***
Initial Response Summary: (via Revdex.com website)
Tell us why here...
Complaint: ***
I am rejecting this response because:as u say again I talk to the compa as I said can I talk to the company on the 30th and they still hadn't released my money on the 31st I talked to them and they still hadn't released my money on the 1st I received a government check and I had talked to them also on the 1st they did not tell me they release my money until my government check was in there if my government check was in there already had other money in there and it did not add up I explained to them multiple times and I had talked to them that morning the evening before they close and they still did not have my money in there they did not put my money back in my account I called them every day from the 27th and they gave me the run-around the hotel sent multiple fax to them saying to release my money they never release my money they are lying is not showing my account it's not showing my way released to that they did not release my money I added all my money up and that transaction was not in there and they did not show no transaction been put back into my account they did not release my money
Sincerely
May 15th, 2019
Response:
Following the receipt of this complaint, an AccountNow supervisor from corporate resolutions reviewed ***’s concern. The following was determined;
On April 30th, 2019, the last call from ***’s regarding the status of the hold release was at 8:04 am pacific standard time. The hold was released on April 30th, 2019 at 10:40 am pacific standard time, therefore the hold was released after *** called inquiring about the hold release. On May 1st, 2019, *** contacted AccountNow regarding the status of the hold release. The AccountNow associate that assisted *** confirmed that the hold was released on April 30th, 2019. Additionally, there was a hold in the amount of $50 from merchant *** with an expiration date of May 10th, 2019, as of the date of this response the hold has expired. That hold was not released early because the merchant *** only requested an early hold release for the duplicate transaction in the amount of $234.80.
AccountNow has attached a copy of *** April statement to aid her in balancing her account. *** can also log into her online account to view current transactions.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Tell us why here...