Ace Electric

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner While Mr [redacted] did purchase his items through the RAC program, Ashley Furniture Industries Inc., would like to address the issues he is having with his purchase We would need the following information to locate his account and items in question Sale Order Number Item Id’s (located on each unit) Serial Numbers (located on each unit) Photos documenting the issue Once we are able to locate the sale and items, we would be happy to discuss a resolution with Mr [redacted] Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] and [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of ***’s complaint, we have found that a claim was filed with Ashley Furniture through our warranty departmentWe sent a technician out to Mr [redacted] ’s home to fix and/or advise of the issues with the chairsThe store has authorized for Mr [redacted] to come into the store to reselect different chairs Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon review of the customer’s situation, we do apologize but we will not be able to fulfill the customer’s desired resolution that he is requestingThe customer purchased these items back in 2007, and per his warranty booklet that he received at time of sale, it clearly states the manufacturer’s warranty is only for yearAs a courtesy we sent out a trained technician on 3/12/to inspect the furniture The technician reported that everything was up to manufacturing specifications We would like to assist the customer with his situation by offering a discount on a new purchase of his choosingHe may take advantage of this offer by visiting the local retail location to where he made his original purchaseRegards, Ashley Furniture Industries, Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mrs ***’s complaint, we have found a complaint was called in to our customer service department on October 2nd 2017, stating the backs and seats are peelingThe sectional was purchased December 20th of 2012, making this set nearly years oldAshley Furniture only has a year manufacturing warrantyOur customer service department requested photos be sent inOn October 3rd we had left a message for Mrs***’s to call us back to discuss further At this time, we can offer a 50% in store credit Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

After further review of Ms***’s claim, we have contacted him, and have agreed to exchange the chairAshley Furniture has processed an even exchange for the chair, and is currently scheduled for 6/We will be calling Ms [redacted] on 6/with a four-hour window time frame for delivery Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] claim, we have reached out to upper management at our retail store locationThey have been in contact with Ms [redacted] , and have come to an agreement on a sale price for her new twin mattressesMs [redacted] new mattresses are scheduled to be delivered on 4/13/ Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for the update on Ubrody’s situation We apologize for any inconveniences we may have caused Ubrody’s accepted the credit that was offered to him and also has used that credit and taken delivery of the new items Ubrody didn’t purchase his items online he made an in store purchase The terms he has quoted are for online in home delivery orders only, these terms do not apply to in store purchases“In-Home Delivery For Items Ordered Online -- You have hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any wayCall the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a returnItems ordered online for In-Home Delivery with manufacturing defects discovered after the hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.” The terms for in store purchases are on the back of his original sales receiptBelow are the terms for in home delivery orders purchased in stores“If merchandise is delivered in Damaged/Defective condition and you notify us of this condition within three (3) business days after delivery or pi(the “Notification Date”), we will either repair or replace the merchandise or provide you with an equivalent replacement acceptable to you within forty-five (45) days of the Notification DateIf we are unable to replace or repair the merchandise or provide you with an equivalent replacement acceptable to you within this day period or within a mutually agreeable time period, we will offer you a refund of the purchase price paid by you or, where applicable, a reversal of the credit card or financing transaction.” We again apologize for any inconveniences causedRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] 's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon receiving this complaint we contacted the store’s upper management The store’s upper management has reached out to customer and left some voice messages asking customer to call them back The store is willing to refund customer’s delivery fee if she is wanting that refunded back to her We invite [redacted] to contact the store to further discuss the refundSincerely, KCAshley Furniture Corporate Office

Date: 12/22/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for your response to Ashley Furniture Industries, Incin regards to your situationAfter working with our warehouse and delivery team we were able to get the customer on for an out of zone delivery for next Monday 12/28/This will be during the time frame that the customer will be at the location Please feel free to contact me with any questions or concerns (Reference [redacted] SR#***) Regards, Ashley Furniture Industries, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I doubt they even know the situation, as we have already stated to them, that as per the policy which they gave us, which we have a copy off we are entitled to a refund, but instead they want to latch us on with another item or the same one, both of which could have the same issues we are dealing with right now, I do not care for store credit, and do not wish to keep the item, I want to receive the refund they state I can get as per their guide lines which I have followed and have been tricked enough by this company to the point I will happily say I will never do business with them ever againIn fact until we contacted the Revdex.com there personnel have treated us horribly and been quite rude overall from management to a receptionist all have taken an attitude to myself and my husband

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mr [redacted] ’s complaint, we have reached out to our upper management team to go over our technician’s photos and reportWe have found that the mattress is defective, however that specific mattress is no longer availableAt this time, we would be able to offer a credit to go back into the store and select a new mattress Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Good Morining, I received two messages from Ashley Furniture 3/(Mohonian) and 3/(Shelly) from the number ###-###-####- case number # [redacted] On both of these calls from these ladies they emphatically state that they have records from this company that the technician NEVER showed upI do not take it lightly that they have lied to me and now to you allWhen the technician called me hours before my scheduled time, he never asked me if I wanted anythingHe said he was minutes awayI then called Molly a supervisor, (which both calls from Ashley Furniture notes they are aware of) from this company and she spoke with him and told him he must come at my scheduled timeHE NEVER CALLED ME backI have both of these voice mails from Ashley on my phoneYou all my contact me at anytime to listen to both of these messagesTHEY HAVE LIED!!!!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My sincere thanks to the Revdex.com for facilitating this response from Ashley Extremely sad that the local business in my community had to have a complaint filed against them to get what they legitimately owed meI'm only hoping that the amount DOES get refunded to me--this is NOT the first time they've told me it would be doneVERY VERY SAD!! Regards, [redacted]

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter review of Mrs [redacted] complaint, we have found an initial complaint was filed on January 18th stating side of sofa sinks down and feels brokenWe sent a technician out to the home on January 23rd Our technician requested a new cushion to fix the sofa, however our manager at the store had authorized a replacement of the sofaMrsSingleton called our customer service team on March 1st to report the cushion on the sofa was sinking and she wanted to select a new set of furnitureWe had advised her we would need to send out a technician to inspect sofa to check for manufacturing defectsWe scheduled a technician for march 6th Our technician reported no defects were found on the sofaCushions sinking would be considered wear and tear, not a manufacturing defectThe warranty booklet that is given to the customer at the time of delivery (attached to the furniture) does state cushioning will conform to the shape of the user and is not a manufacturing defect Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] I [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mrs [redacted] ’s complaint, we have reached out to management at the storeOur retail store has offered Mrs [redacted] a reselection Regards, Ashley Furniture Industries, IncCorporate Office AK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding Kenneth K***’s situation We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the Kenneth’s claim, we delivered new bed rails on 12/29/Kenneth contacted the retail store, and stated the rails are too long for his mattressThe retail store has scheduled a technician to go out, and inspect the rails on 1/14/Once the technician has completed his inspection, he will be sending his report to Ashely Furniture We then will be in contact with Kenneth when we receive the report from the technician Regards, Ashley Furniture Industries, IncCorporate Office SK

Good Afternoon: Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mrs [redacted] ’s complaint, we found that she did sign the Ashley Furniture Homestore Packing List when she picked up her items at the warehouse locationShe did make a note on the pickup receipt regarding some damage, however Mrs [redacted] did take the furniture with herThe customer has now moved from Florida to Georgia which voids the warranty on items per our Terms and Conditions Our Consumer Affairs department has determined that since the customer did move out of the area she will need to purchase the parts and hire a technician to install Regards, Ashley Furniture Industries, Inc Corporate Office LB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Melyssa Roberts Ashley Furniture Corporate Address is: Broadway Center Blvd, Brandon, FL

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] ’s claim, we have reached out to our upper management team with our Online Sales DepartmentThey have advised that there has been approval for a return, and refund for the sofa that was purchasedThere is a pick up scheduled for 3/25, and once the item is back to our warehouse, the refund will be submitted to Ms [redacted] account Regards, Ashley Furniture Industries, IncCorporate Office SK

Date: 1/19/ Revdex.com Complaint Department Complaint ID: [redacted] Thank you for contacting Ashley Furniture Industries in regards to your complaintWe take these matters very serious and regret to hear of your dissatisfaction Upon review of the customer’s complaint I have received a copy of the customers Terms and Conditions signed at the time of purchase stating their finance plan would be months deferred interestAt the time the customer purchased their furniture there was a promotion going on where the customer received a 20% discount on their purchaseThe customer has the option to choose either a longer deferred interest program or to receive the 20% discount with a month programAt that time the customer chose the 20% discount and monthsThe Ashley Furniture store where the customer purchased their furniture does not have any programs that would offer both years deferred interest plus other promotions on their purchaseThe store has reached out to the customer and left a message for the customer to contact them backThey are will to work with the customer and offer the years no interest but would have to charge back the 20% discount Please have the customer contact the store back in which they purchased their furniture to further discuss the situation Feel free to contact me with any questions or concerns Regards, Ashley Furniture Industries, Inc SL