Aconsumercredit™

I signed up paid $2800 was told it was resolved. Never recieved paperwork.Credit score impacted with no resolution.
I was promised for my $2800 that they had resolved it. I asked for the paperwork multiple times and still have never received anything showing it has been resolved. My credit was heavily impacted and I sent over my documentation for them to correct it and nothing has been done. The contract promises and guarantee's have not been held up to.

My complaint against Aconsumer Credit is very similar to all of the other people who have had the unfortunate experience of dealing with them. During the process of trying to get released from my timeshare contract, I became a client of Aconsumer Credit. Their initial description of services stated that most people were released from contracts within 6-12 months or 100% money back guarantee. My case with them is now 2.5 years and going. Costumer service is non-existent and they do not call back at all. The rare times I have spoken with someone, they state they will forward my info to a "case manager" and then nothing essentially happens. Any time I have been able to speak with someone during a follow up phone call, which I have always had to initiate, I was told that my case is being worked on and please allow time for correspondence between your resort and their office (45-60days, my resort based in Mexico). Countless times the representative would simply state they were still waiting to hear back, or that paperwork was again sent. More recently, they have stopped answering phone calls all together. After contacting the Florida Attorney General office, I have been notified that they are in bankruptcy process at present. I had also called and spoken with Michael S who is/was their website advertised attorney handling cases. He stated that he was no longer with the company, and seemed surprised when I informed him Aconsumer Credit was still using his name on their website as well as during phone conversations. In summary, they have breached their contract and have neither accomplished the task for which they were paid, nor issued the guaranteed refund. Unfortunately, I see that many others have fallen victim to the same circumstance.
Account_Number:

I did not receive service as expected.
I've contacted this company on 7/19/18 CASE #*** to get out of my Timeshare. This company promised me that they can help me get rid of my time share we purchased with *** Vacation because we could no longer afford it. I was told that I did
not have to pay any invoices or call them because they will handle EVERYTHING. I paid them $3,000.00 and No one has ever called me
back. I called numerous of times and they said the person helping me Attorney Micheal S was no longer there. I called and the number was invalid . As of now I was told that this company had filed for bankruptcy at the end of august 2018 and no one from that office did not notice me of what was going and if they were still going to handle my case. I've gotten no answer.

Like everyone else now, I am in a pickle with my Credit Bureaus since they filed for bankruptcy and my timeshare foreclosed on me. I left messages that I was due a refund since the contract was broken. I have received no answers from my calls and emails. All web links are broken.

I would like to be refunded all the funds I sent them when I signed up.

I pay this guys 1500 dollars to get my timeshare fix and they just desapears they send me contracts and everything working normal for a few days and now they just desapear making thing wors for my credit . I just want my money back.
Product_Or_Service: Contact to dissolve my time share

We entered into a contract with ACC in December 2016 and now almost 2 years later, we still have no resolution and all phones are disconnected.
In December 2016 we entered into a contract with ACC in which they agreed to get us out of our *** timeshare contract. While communication with the business was great throughout the 1st year, since January 2018, communication is scarce. I would regularly call to get updates on the status and would have to leave voicemails. I would not receive call backs and would have to keep calling to get in touch with a person. I was told on 3/28/2018 that ACC send *** the 'final paperwork release'. I called back in July, after not receiving any more forms of communication, and was told that they were going to court for all customers of *** that they were representing - the court date was to be August 14, 2018. I have been calling repeatedly since and have only been directed to voicemails. As of 9/10/2018, the main customer service number had a 'full mailbox'. I called Madeline's # directly and was able to leave a voicemail. I left numerous voicemails over the course of a week. I just tried calling both #s again today, 9/25/2018, and receive an automated message on both lines. One stating the wireless customer you're calling is not available and the other has a voicemail box that is full. I just want to be out of this *** contract once and for all. and to be done with ACC and their deceptive practices. At this point, it appears they've closed their doors and are taking the money and running.

Credit report repair still in progress and I have been unable to reach this company to confirm receipt of sensitive ID documents + get next steps
ACC has always been good about answering phone calls (emails tend to take 3 days for reply but that's in the contract). However lately I cannot reach them despite several attempts. Many of those attempts I get a message indicating "this number has a voice mail box which is full." The couple of times I could leave a message, the call has not been returned. I also left a voice message with the attorney with whom they work (who has worked on my case), also no response.

My questions are outlined in the "Bilsland email 10Sep" - essentially did they get my sensitive documents sent via USPS, what's going on with the one account in which the collections are still accruing - are they able to fix that as promised? - what are next steps / timing, and what do they need from me.

If the contract terms can't be fulfilled we need to talk partial refund as I'll need to head to another attorney to complete this process. My credit report looks pretty bad right now and I am going through background checks for job applications.

I'd be happy to continue working with them if I could just get a response & update, and a guarantee of future responses. I don't think I've done anything unreasonable on my end.

Attached are a log of contact attempts, only the 8/17 interaction was a two-way conversation. Also the individual with whom I was supposed to be working does not seem to be there anymore ("Jackie in Credit" - the email is not working as of a week or so ago).

the company was contracted to provide legal guidance to get me out of my timeshare commitment with a 100% written guarantee. They did nothing
In April of 2017, I contracted the company to provide legal services

I been calling and faxing everything come no answer and calling a voice message come on stating bankrupty
I been calling, faxing and no response regarding a claim dealing with timeshare. It been over a six months the time it was said it was stated that we should have updated information from the timeshare regarding the relief.

American Consumer Credit stated that upon receipt of final payment that I'd receive notifications about TimeShare Exit
I have yet to communicate with anyone regarding my Time Share exit. I've given them ample enough time to correspond, but they have yet to do so. The only time they'd contact me is when it was time for a payment. I just today sent an email to them, and I see that they've filed a Chapter 11. No one will return an email, nor answer a call. I've, as well as many others, have invested 2200.00 into this company and they've disappeared without giving any type of formal notice. This seems to be fraudulent and not professional at all.

On August 27,2018 I contacted a company online that would handle legal process to a timeshare that was paid in full for services not rendered.
August 27 , 2018 I paid Aconsumer credit $3250 with my debit card to get out of a timeshare with ***. The lady I spoke with was Michelle 1-386-256-1283 is her number . She gave me a 1-800-611-0631 which was a case manager that I would be in touch with. After not hearing anything else from them my husband said I needed to touch base with them because the creditors were calling from ***. Every number or email I send is out of order. I have all of the documents I signed. I also read that they went bankrupt after I tried to pull them up online and it saying no page found.

Aconsumercredit didnt comply with my contract. The website is now down and calls go directly to voicemail. Im owed a full refund per the contract.
My contract with Aconsumercredit began on 22 August 2018. I was guaranteed to be freed from my timeshare or I would receive my deposit back. The contract also said that I could cancel within 30 days and receive my full deposit back. I chose to cancel after I received a voicemail from another company a week late telling me aconsumercredit is a fraud and the representative that originally had my case had quit. I was told that the prior representative had a family emergency and the new rep would take over. The call was from an attorney at another company that said he received my number from the original rep after he quit when he found out the company was a fraud. I did not call the new company back but I wrote he new rep and let her know that I had received a voicemail and let bet know what was said. Becauae I no longer trusted aconsumercredit, I followed the contract and sent a request to cancel the contract and receive my $2200 deposit back before the 30 day deadline. I got the notification that the mail was received since I sent it first class with tracking but I didn't get a response and both my phonecalls and emails have gone unanswered.

Contract with AConsumer Credit to sell two timeshares, which are now in collection.
File #***
Paid $3,230 with their guarantee to release timeshar
I paid $3,230, 7/7/17,to sell timeshares at Orange Lake Resorts, *** Beach, RI. File #***. I have faxed all invoices, liens, collections to AConsumer Credit. The contract states a full refund is guaranteed if timeshares are not sold.
I am a Senior Citizen living on social Security and cannot afford maintenance fees or taxes on these properties.

I was told I could be out of my timeshare if I gave them $2300 and they would do the rest. The only notice I got was a bill from bill collectors.
I was sold a very convincing line that they could get me out of my timeshare if I paid $2300. Never heard from them again and the last time I called their mailboxes were full. By that time I had a bill from a collection agency as well. 13 years in business defrauding customers. Then I found the "F" rating

American Consumer Credit has failed to provide the timeshare release service that I paid $2200 for in 2015-2016. My refund request has been ignored.
On Nov 3, 2016, I entered into a contract with ACC to secure a release of my timeshare obligation with *** Resort of Lake Havasu City AZ. I signed all authorizations including one to charge my Capital One credit card a total of $2199.98 over the course of 7 months to secure this release. I forwarded any and all copies of resort correspondence to your company, as required by the contract. Since your company provided no updates on the status of my release, I was consistently calling your office for updated over the past 20 months. The majority of the time, my call went to voicemail and calls were not returned. When I was able to speak to a representative, I was always told that the negotiations were in progress and were taking longer than expected. When asked to provide written proof and/or documentation of actions taken on my behalf, your office informed me that your actions and documentation were "proprietary" and I could not receive any copies. On 04/23/18, I was advised that your office was in still in negotiations with LBR and there was no final resolution and I should call back next month for updates.
On June 29, 2018, I received a letter from *** of Asheville NC that my Maintenance fee debt had been sent to them from *** Resort for collections. I immediately called ACC, again no answer. I left 5 voicemails for a callback on that day alone. Again, no return calls. On 07/02/18, I called 3 more times without response. I then called the original contact number for the ACC sales representative. The rep gave me the 800 611 0631 number. I called and spoke to Heather. She was very apologetic about the non returned calls. She then had me scan and email the MFS letter to ACC immediately so she could review it with her supervisor. She promised a return call on 07/03/18. To date no call has been received. I have called daily since then, leaving messages. No return call was received.
After repeated phone calls during July, I finally spoke to Heather on 07/20/2018. I was referred to her manager, "Dana" who began berating me for the way I was talking to Heather instead of informing me of my case status. When advised I wanted a refund, he said, " Go ahead, request the refund in writing.
On Aug 2 , 2018, I sent a certified letter to ACC requesting a full refund of my charges of $2199.98, either as a credit back to my card or a check, within 30 days. The letter was received by ACC on Aug 6, 2018. To date, no correspondence or refund has been received

Poor customer service from American Consumer Credit and I would like a refunds because serives were not rendered.
On Febuary 19,2018, *** and*** entered a contractual aggrement with Aconsumercredit in Florida. The contract was to assist us eliminating our mortage, vaction membership, deed or contract with ***.
We were assigned a case manager( Kristen S)) and a attorney ( Michael S) with a case number (***). Kristen S went over the process and told us to get the proscess started we had to pay a fee of $2550 which is refunded if they werent able to get us out.
As of September 14,2018 we have been unable to get in contact with anyone. The number are going to voice mail without ringing and the mailboxes are full. We have called the toll free number ***. The

On March 29, 2018
We signed a contract with AConsumer Credit
to eliminate time share. I was just informed that they have file chapter 11 bankruptcy.
Every month I have sent statements to the email address with case number. I would usually get a responses to confirm that the email was received. I have tried to call, every number says the voice mail is full.
I have emailed with no response.
I'm now getting foreclosure notices.
I went into my contract and called the Staff Attorney that signed the Authorization and release form. He informed that he is no longer on staff. He says that the AConsumerCredit has filed a chapter 11.
I have received no communication from any one . They were quick to tell me that they have helped many people. Gave me a all kinds of information telling me that they could eliminate my Timeshare. They told me to make no payment and to not communicate with the company. What am I suppose to do now?

We signed a contract with American Consumer Credit to obtain a release from our timeshare.
We signed a contract jan 2017 for this company to obtain a release from our timeshare. The term of the contract is for1 yr. If not completed by then we are to have our money refunded. THe contract date 1/2017. It also states in the contract that they may continue for another year and not contact us and let us know. I have been trying to contact the company recently and have not been able to speak to anyone either my phone or email. TO date I have no information of the status. It is now on my credit and I need to speak to them. I even called the attorney of record and had to leave a voice mail and I have not hear from him either. THe voice message on there answering service still has a date of Aug 31 in their message that they will be closed thru 9/4 for the holiday. No when I call it just says voice mail full. I am very frustrated and it is hindering my credit.

I can no longer find their *** page, which is how I first found them in the first place, or the website online? is this company still in business? I have been calling them for the last couple of weeks and I haven't been able to reach anyone about questions I have, the mail box remains full and the other number repeats a message about being closed for the holiday, now I am not sure if I have been scammed out of money... It is really worrying after you spent the money and not sure if the company is working on your behalf. why did you remove your website/ *** page? based on the other customers reviews of what I can expect, I think I want to take my services else way, is it possible to receive a refund?

I am very panicked at this point as described in another review. The process seemed smooth at first. I was given August 17, 2018 as a settlement date and when I try to call, the mailbox is full. I tried e-mailing the corporate e-mail, as well as the person who made initial contact with me. The e-mail of the individual bounced back. I just want to be done with this process and am now considering hiring a local lawyer because I don't know what to do.