ACU Technosoft

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]It was certainly a scamI was told repeatedly by both the people I was in communication with that they area an Apple company hired authorized tech support firmWho would put their phone number on the pop up, unless there is connection between the person made the pop up and the ACU In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted] I had to close my credit card and issue a new oneAlso I have disputed the charges and it was resolved in my favorAt this point I have returned my moneySincerely, [redacted]

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, also we have processed a credit for the transactionwe work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsWe never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction policy

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsYou have called us while you are facing some problem in your iPad and the same has been resolved from our technical team after you have agreed to purchase our one time support plan.We are a legitimate company and are doing business from past two yearsWe never hear from you that you wanted a refund, though we have refunded the amount as per our customer satisfaction policy

I received a message stating that I had a serious virus on my iPad and should contact "Apple Tech support" at the phone number provided This message wouldn't go away so I made the call I was asked for my iPad serial number which made me believe (their intention) that they could fix my iPad "remotely." Instead, they just guided me to a menu item to "clear the browser history" in memory It worked, but they charged me $that simple fix This company is not affiliated with Apple as they imply I believe that they, somehow, infect devices through the internet to get unknowing consumers to call them for the $"fix." This is like the lone glass company in town that breaks windows at night so people will call them for a replacement the next day I call that illegal, immoral, and unethical

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not [redacted] we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, also we have processed a credit for the transactionWe work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsWe never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received a refund of $on my card I did e-mail them on January [redacted] demanding a refund, although in their response to the BBC said I did not They also posed as [redacted] Tech Support both on their phone and on the pop up on my phone which I did take a screen capture of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On oct [redacted] we received a call form [redacted] stating that we spoke earlier that day with his minor son so we cancelled the payment that day and also email the cancel payment receipt was as well emailed to himThanks & RegardsKevin T***Billing Team [redacted] [redacted]

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads We never hear from you that you wanted a refund, though we have refunded the amount as we strictly follow our customer satisfaction policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not wish to pursue this issue anymore but neither do I acknowledge that ACU Tech is conducting a legit businessI feel its a telemarketing scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, we regret to inform what you are trying to explain, we are not a part of the internet scam as you are thinking, We are an independent tech support company it is pre informed that if there are any charges involved and also a billing verification was done in the end of the call for your verbal authorization for the payment informing you we are an 3rd party independent companyA credit has also been processed for the services that was provided

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted] Amex did not get a response from themTherefore, charge was removed from my account.Sincerely, [redacted]

According to the attached screen shoot it seems like that was a browser massage popped up on your screen, after you called us we have provided a one-time support on your iPhone and the browser was fixed and good to use by some advanced trouble shooting steps in which turning off and on the device was a part of itThough if you have any further issues with your device feel free to call us in Toll-Free# ###-###-####

We deeply regret to hear that you feel in this way, we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York CityWe apologies for all the inconvenienceFor any further quarries feel free to call us on our Toll-Free # ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] On a pappeared on my iPad stating it had been infected by a virusIn order to get rid of it I needed to contact Apple Tech Support at the number on my screenAll the time this was going on I remained on the internetWhen they answered the phone I told them what had happened and they knew exactly what happened and they could clean it up for $a one time chargeIn their response to my complaint they say I called for support on my iPhoneI don't own an iPhone only an iPad.It also says I was unable to connect to the internet which was not trueI was always connected my response was because of the p In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We deeply regret to hear that you have received unsatisfactory services, we apologize for the inconvenience caused it could be that the software’s needs attention so please let us know the best time to call us back in ( [redacted] ) or call us back in Toll-Free [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You scare elderly people into thinking you are from Apple and that they will lose everything on their computers if they don't use your serviceYou are a scam and a fake and you know itPrying on people who only want help.[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, we like to inform that $has already refunded on Jan [redacted] as requested on the same day a copy of the refund receipt is attachedwhen you call us on [redacted] that time your device was effected with viruses and our technicians did helped to clean out the device that could be the reason when you got your device checked again nothing was found, would also like to inform that this is not any scam and you was pre informed that there will be a one-time charge to fix the issue and with your verbal authorization your card was charged

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I got the technical support number from the pop up window on my iphone All the agent asked me for was the serial number on my phone and to turn it off and back on, so naturally after I reset the phone the message disappearAttached is a copy of the pop up window In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***,We would like to confirm that the services which has been provided that is not an identity theft scam because we work under PCI Data Protection Act so your information is safe and secure The payment you made of $on Oct [redacted] against a onetime technical support and also the services were provided same day, a refund of $has already been processed a credit receipt has already been sent to your email address and you can be sure of that your information has been deleted from our database as a refund has been processed