ACU Technosoft

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I was told on the phone that you work with apple and when I contacted apple they told me that was not true and that the pop up that I got on my IPhone telling me that I have a virus and that I need to call ###-###-#### for apple support was really Acu TechnosoftApple says that they have never heard of you and they don't stand behind you I think this is a scam and so did the person I talked to at appleI have had to cancel my credit card because of thisI want my $back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We would like to inform you that we have refunded to the charge of $29.95, we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York CityWe are no scam or criminals, we are not sure how your mother in law reached us though when she called she was unable to connect to internet a one-time technical support was provided and the iPad was back working

Acu technosoft tech team indeed deserves applauseThey have recovered my MAC from serious malware attack

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, Moreover we are a legitimate company and are in to this online technical support business since years with number of satisfied customers

Dear ***, We would like to inform you that we are a Third Party Independent Online Technical service provider for iPhone and iPad, we are a legitimate company with legal business, we are not quite sure how you got through us may be as we do marketing in different search engines you might have got through to us, when you called us that point of time your device was not connecting to internet and [redacted] too, troubleshooting steps were provided to resolve the issue against a one-time support charge of $though our Toll-free # ###-###-####You can call us any time you need helpAlso we canceled the amount and refunded the amountA copy of the same receipt is attached

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, also we have processed a credit for the transactionwe work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsWe never hear from you that you wanted a refund, though we have refunded the amount as we adhere strictly to our customer satisfaction policy

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted] .Sincerely, [redacted]

We regret to hear from you that, we would like to inform you that we are a third party independent technical support company, we work for iPhones and iPads onlyWe are not sure how you came through to us, we are a legitimate company with legal business we are no scam, however we have refunded the $29.95, a copy of the credit receipt is also attached

We would like to confirm that we are ACU Technosoft LLC not contracted with Apple, we are a third party independent technical support company who provides technical support for iPhones & iPadsWe are not sure how did you reached us through that toll-free#, you were unable to get in your safari application, our technicians has provided a one-time technical support against a one-time charge of $29.95, before processing the payment and after the issue was fixed it was informed to you by our technical and our billing team that we are not Apple we are an third party independent technical support companyWe are no SCAM we are a legitimate business who works under PCI data protection ACThowever we understand that you are not satisfied with the service so we are refunding the amount Tell us why here

We would like to inform you that we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft LLCWe are no scam, we are a legitimate business based in New York CityWe apologies for all the inconvenience, also we would be more than happy to help you and refund the amount, however if you can if you can email us ( [redacted] ) with the transaction ID or the last digits of the card # used for the transaction

My review matches exactly with the "Additional Complaints" located within the Revdex.com Complaints sectionMy question is: ACU Technosoft claims to be working in conjunction with ***, and has website [redacted] , where you pay and then activate their "magic cure" for your "virus laden" cell phone and all associated deviceshow do they cure your phone, what is the method for removing the viruses and instilling the enhanced security?

The tech that helped me Sam spoke excellent English and was very patient with me However after spending $to unfreeze my iPad I later found out that it was corrected with a free app called acu protectI was told I had a day protection plan and call Sam back with any questionsI was on indefinite hold for hour and finally hung up in frustrationAll the emails for customer support were returned as message deliver failed I'm sure this company is a big SCAM and I will be disputing the charge If I was told it was a charge for a one time fix, I would understand you need to pay for technical support

We are sorry to hear from you that it was not explained our identity clearly would like to inform you that we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York CityWhen we received your call you was unable to connect to internet we provided a one-time technical support on your iPad in which browser cleanup is done, settings are checked and made sure to prevent similar issues in future and also the software is updated the call was transferred to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical Support Company for iPhone and iPad Also would like to inform that as you requested us before we have cancelled the payment on the same day you called

We deeply regret to hear that you feel in this way, we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York City We will be more than happy to help you and refund the amount, however if you can if you can email us ( [redacted] ) with the transaction ID or the last digits of the card # used for the transaction

Hi, We would like to inform you that we are not any scam, we are a legitimate business, why your cell phone provider said you so. We received a call from you on Jan [redacted] 2016 with a technical issue on your [redacted] Device,... where you wore not able to connect to internet, our technicians helped you in connecting back to internet. Also we work under PCI Data protection ACT where your information is safe.

Outstanding customer service! the tech was very helpful, efficient, and reassuringThey fixed all the issues I had my ipad which included virusesIt now runs fasterWill definitely use their service again!

Hi, We are not sure how your son got our tech support number, though when he called he was unable to connect to internet, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, then also we have processed a credit for the transaction

We are sorry to hear from you that it was not explained our identity clearly would like to inform you that we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York CityWhen we received your call you was unable to connect to internet we provided a one-time technical support on your iPad in which browser cleanup is done, settings are checked and made sure to prevent similar issues in future and also the software is updated the call was transferred to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical Support Company for iPhone and iPad.Tell us why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]