ACU Technosoft

Review: ACU Technosoft collected $29.95 from me to remove the pop up message they themselves made it appear on my IPAD making it useless.Desired Settlement: RefundThey should be force to stop the practice of blackmailing people.

Business

Response:

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It was certainly a scam. I was told repeatedly by both the people I was in communication with that they area an Apple company hired authorized tech support firm. Who would put their phone number on the pop up, unless there is connection between the person made the pop up and the ACU.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company installed "ransomware" on my mother in law's iPad. Use of her computer was frozen and blocked with a pop-up message suggesting she call ACU Technosoft to resolve. When she called them, they charged her $29.95 so that she could get access to her property again.

This is fradulent and illegal practice. We are refuting the charges and I did not contact the company to resolve because this is criminal activity and no point in negotiating with criminals and fraudsters.Desired Settlement: This company should be brought to justice and not allowed to engage in fradulent ransomware any more. It's owners and officers should be brought up on criminal charges.

Business

Response:

We would like to inform you

that we have refunded to the charge of $29.95, we are a third party

independent Online Technical Support Company for iPhone and iPad we are ACU

Technosoft, we are a legitimate business based in New York City. We are no scam

or criminals, we are not sure how your mother in law reached us though when she called she was unable to

connect to internet a one-time technical support was provided and the iPad was

back working.

Review: I was on my I phone yesterday when a pop up appeared saying I had a malware virus and I needed to contact ACU techno soft right away at ###-###-####. They represented themselves as representing Apple tech support. They asked me for information and the serial number to my phone, and had me clear my safari history. They answered the phone using apple as there support.

They said they were accessing my phone and getting rid of the virus even though I never saw my phone do anything. They also charged me 30.00 dollars on my credit card which I provided them with my information.

They sent me an e-mail confirmation and now I can't locate it. My reference number was [redacted]. I am beside myself right now.

John EhmanDesired Settlement: Refund and stop to this type of activity

Business

Response:

We are sorry to hear from you that it was not explained our identity

clearly would like to inform you that we are a third party independent Online

Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a

legitimate business based in New York City. When we received your call you was

unable to connect to internet we provided a one-time technical support on your

iPad in which browser cleanup is done, settings are checked and made sure to

prevent similar issues in future and also the software is updated the call was transferred

to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical

Support Company for iPhone and iPad.

Also would like to inform that as you requested us before we have refunded the

payment.

Review: While using my iPad, a pop-up claiming the device had a virus appeared, and it told me to contact Apple Tech Support at ###-###-####. I was told to purchase a security package for $29.95, and I did. The rep said to call ###-###-#### if I have any further problems. I told my son about it, and he sent me a news story revealing this to be a scam. Now I'm concerned about identity theft, as I paid by credit card.Desired Settlement: I would like a refund of the $29.95 I paid for them to "repair" my iPad.

Business

Response:

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly follow our customer satisfaction policy.

Review: I was led to believe through my internet on my cell phone that my phone wouldn't work until I paid $29.95 to this company. Nothing was wrong with my cell phone - something I clicked on on the internet - likely a site from this company - led me to believe something was wrong with my phone. I don't know much about cell phones and fell for this scam. I later looked up this company because I felt I had been scammed and found a bunch of complaints online. I know [redacted] phones don't get viruses. This company said it was affiliated with [redacted] and this is a lie. I would like my money back. I called the company and your employee was very rude and basically admitted this was a scam - yet wouldn't refund my money. As one person posted online "[redacted]". This is what happened to me.Desired Settlement: I would like a refund of my $29.95.

Business

Response:

We regret to hear from you that, we would like to inform you that we are a third party independent technical support company, we work for iPhones and iPads only. We are not sure how you came through to us, we are a legitimate company with legal business we are no scam, however we have refunded the $29.95, a copy of the credit receipt is also attached.

Review: I was charged an unauthorized fee on 11/**/15 which I stumbled upon in my bank statement. There was no email or written correspondence regarding the fee and when I emailed the company, they wrote back and merely said I would be credited back my money within 3-5 business days. Today, 12/*/15, the money has not yet been credited nor did anyone respond when I emailed the company yet again demanding an explanation and a refund. In my perception, this company has stolen money from me and I will be calling the corporate headquarters tomorrow.Desired Settlement: Full refund of my money and erasing of my private credit card information.

Business

Response:

The customer was charged with $19.95 as she was on a recaring payment, as it was informed the amount will be refunded in 3 - 5 business days we did because of thanksgiving it might have got a couple of days delay, however we have a confirmation that the amount has been refunded to her, also attaching a copy of the credit receipt

Review: ACU Technosoft LLC pop up screen disable my IPAD from accessing the Internet. It gave me a phone number to call to release my internet. I contacted Apple Support they said their was no reason for that services. They told me at no cost how to clear the pop up without payment? I paid $ 29.95. I want that reimbursed. Also, stop that pop up from activating.Desired Settlement: Refund

Business

Response:

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. You have called us while you are facing some problem in your iPad and the same has been resolved from our technical team after you have agreed to purchase our one time support plan.We are a legitimate company and are doing business from past two years. We never hear from you that you wanted a refund, though we have refunded the amount as per our customer satisfaction policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I feel I have been scammed. My iPhone froze and directed me to call [redacted] to cure a virus in my phone. I got what I thought was [redacted] support. It was ACU Technosoft llc. They said because my phone warranty was up they had to charge me $29.95 to fix my phone. They said all computers, iPads and iPhones were compromised by the virus because the network was being tapped into by others. They remotely were demonstrating this to me on my Mac computer. I fear they have access to my personal and financial information. I want validation they don't and that they don't have access to my computers, iphones, iPads, credit cards or other information. This is distressing. I also want a full refund.Desired Settlement: As well as a full refund I desire validation that ACU Technosoft have no access to personal or financial information. That ACU Technosoft llc has no access to my network,computers, phones or other devices. That they have not shared my information with others.

Business

Response:

Hi [redacted], We would like to inform you that you have not been scammed and charged with $29.95. The payment you made against that one time support has been provided on your [redacted] device. It was informed that if the issue is not taken care of urgently then it might compromise your personal information and your data could be at risk. The diagnostics and the fixation was done remotely and with some manual steps. Without the users permission no one can have the access to your devices and when we connect to your device we can only check the settings part of your device to find the root cause of the issue, we cannot take a complete access of your device. It also seems that you are not satisfied with the services we are refunding your money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Message appeared when logging onto [redacted] on my ipad saying that the device was infected with a virus, and to call a number (apple support) for assistance. They said that they were apple support and said that there was a one time charge of $29.95 to clear the virus and they would send a confirmation email. I followed their instructions and paid the money. The message went away.

I told my daughter about the problem with my ipad as I have no knowledge about technical matters. She was highly skeptical and read the email and realized that this was a scam, and looked it up and found the information on the Revdex.com website regarding this exact situtaion. We are contacting the credit card company, ACU (which is not answering the phone) and apple.Desired Settlement: Refund of $29.95

Business

Response:

Dear [redacted], We would like to inform you that we are a Third Party Independent Online Technical service provider for iPhone and iPad, we are a legitimate company with legal business, we are not quite sure how you got through us may be as we do marketing in different search engines you might have got through to us, when you called us that point of time your device was not connecting to internet and [redacted] too, troubleshooting steps were provided to resolve the issue against a one-time support charge of $29.95. though our Toll-free # ###-###-####. You can call us any time you need help. Also we canceled the amount and refunded the amount. A copy of the same receipt is attached.

Review: I had a pop up on my IPad last night that said I had a virus and to contact them immediately to protect my information. They pretended to be Apple Tech services. I was worried so I called and they coaxed me into giving them my credit card and was charged 29.95. I now fear that it could have been an identity theft scam.Desired Settlement: To ensure that my identity has not been stolen and to receive a refund from a bogus charge.

Business

Response:

We understand that you might be feeling worried calling in for tech support and paying $29.95,to get the issue resolved we would like to inform you that we work under PCI data protection act. so you can be worry less about that and also we would like to confirm that is a one time support charge no recurring charges. We are no scam, we are a registered company and a legal business, we are an independent technical service provider. feel free to contact us any time you need any help. Toll Free####-###-####.

Review: I received a block on my safari app on my [redacted] iPhone that suddenly popped up.

It said it was an [redacted] technical support center and if I wanted to unfreeze my browser I needed to call this [redacted] support site to prevent malware and virus invasion of my [redacted] device. "[redacted]"

So, they put the fear of God in a person, then they

charged me $29.95 to go into my settings on my iPhone, click on Safari and clear the website history.

Basically they charged me to undo what they had created. They seemed legitimate, smooth

with any questions I posed and took my credit card number address and sent me a copy of the bill.

I later learned on a website fraud search that this happens to many people when all they need to do is swipe up to clear the browser and then go in and clear the history.

We should not be charged for this.

They told me my 3 month [redacted] warranty for my iPhone had expired for soft ware.

I will be reporting this to [redacted] as well.

Please take the "B" rating off your site.

They are thieves!Desired Settlement: Money credited to my visa, do not recommend them or give them an F rating by the Revdex.com.

Prison, and or put out of business for fraudulent behavior.

Business

Response:

Hi, We apologize for the inconvenience caused due to technical issues on your iPhone and would like to inform you we are an independent technical support for Apple Devices this is ACU Technosoft. A credit of $29.95 USD has already been processed which will reflect on in next 24 to 48hrs in your credit card, the blockage on your Safari application was due to some malicious activities from the internet, unknowingly you might have clicked into any of the malicious links which resulted in blocking your safari browser. Going into the settings of your device and clearing the browsing history is one of the troubleshooting steps to reset your safari browser so that you can start using Safari application again.

Review: I am not sure if service is not an identity theft scamDesired Settlement: RefundTo ensure that my personal information is safe

Business

Response:

Hi [redacted],We would like to confirm that the services which has been

provided that is not an identity theft scam because we work under PCI Data

Protection Act so your information is safe and secure. The payment you

made of $29.95 on Oct [redacted] 2015. against a onetime technical support and also

the services were provided same day, a refund of $29.95 has already been

processed a credit receipt has already been sent to your email address and you

can be sure of that your information has been deleted from our database as a refund

has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,