ACU Technosoft

Hi, We would like to inform you that we are not any scam, we are a legitimate business, why your cell phone provider said you soWe received a call from you on Jan *** with a technical issue on your *** Device, where you wore not able to connect to internet, our technicians helped you in
connecting back to internetAlso we work under PCI Data protection ACT where your information is safe

I was using the browser on my iPhone when I received a message that my phone had been attacked by malwareThe message said I should call Apple Tech Support at 888-262- I closed the browser, turned off the phone and turned it back on after minutesI still could not use my browserInstead of the message, selecting my browser numerous times took me to an email message that had the subject line "Call 1-888-262-9415"There was no email address in the To lineI called the number and spoke to a representative named Anna who had a thick Indian accentAt one point during the conversation, I asked her who she worked forShe said Apple Tech SupportShe even gave me her "employee number." At the end of the conversation, she said I would see an app on my phone that said ACU ProtectAt that point, I knew I'd been scammedThis happened on a FridayOn Monday (this morning), I disputed the charge on my credit cardI called ACU Protect to cancel the chargeI was told the charge had been reversed, but I'm having my credit card cancelled anywayThe location services no longer work on my phoneI'm going to have a friend who's wise in the ways of Apple products take a look at it

I am very much thankful to ACU Technosoft support teamThe team has helped me to recover my important data from iCloud
Acu technosoft tech team indeed deserves applauseThey have recovered my MAC from serious malware attack
My iPad screen was frozen and I was actually unable to do anythingThen I get in touch with the tech support team of ACU, these guys are very attentive and recovered my iPad in just few minutes
Me so thankful to ACU tech support team! My iPod touch was just stuck to the apple logo and I was not able to get out of thisI called up them and they fixed my issue in just a fraction of second

We regret to hear from you that you are not satisfied with the services though would like to inform that it is been mentioned before processing the any payment that we are a third party independent technical
service provider we are ACU TechnosoftThe $was a one-time fix up on your iPhone and $is for Years of Technical Support for Windows Computer and *** Device, the software’s that has been installed they are not the basic versions as you researched in internet, the software that has been installed they are the advanced version which has lots of more layers of filters also they are pre activated for next two yearsWe understand you paid us in a wrong impression so we are refunding your transactionsCopy of the sales invoice is also attached for reference

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID *** I sent one email and left two voice mailsEach time I waited on the phone at least minutesI have not received the promised product, either Sincerely,***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I got the technical support number from the pop up window on my iphone. All the agent asked me for was the serial number on my phone and to turn it off and back on, so naturally after I reset the phone the message disappearAttached is a copy of the pop up window
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received a refund of $on my card I did e-mail them on January *** demanding a refund, although in their response to the BBC said I did not They also posed as *** Tech Support both on their phone and on the pop up on my phone which I did take a screen capture of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We deeply regret to hear that you feel in this way, we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York CityWe apologies for all the inconvenience, the email address was wrong with us so the
payment receipt was not delivered, we have send a refund receiptAgainst the charge of $a one-time browser cleis done, settings are checked and made sure to prevent similar issues in future and also the software is updatedFor any further quarries feel free to call us on our Toll-Free # ###-###-####

We are third party independent tech Support Company who provides tech support on iPhones and iPads and we work under PCI data protection act You have
called us while you are facing some problem in your iPad and the same has been resolved from our technical team after you have agreed to purchase our one time support plan.We are a legitimate company and are doing business from past two years. We never hear from you that you wanted a refund, though we have refunded the amount as per our customer satisfaction policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is ridiculous, they basically repeat everything I said I know in the original complaint I filed against themFurthermore, by the number of complaints ahead of me, I am not the only person who has these feelingsThey also aren't able to actually prove that the payment I made actually did anything, this is most definitely a scam, and I want to be fully refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have attached MY invoice from ACU which states clearly:Refund /Cancellation Policy If you are not satisfied with our services then let us know we will try our best to resolve your problem at highest priorityBut even then if you are not satisfied, ACU Technosoft offers a full refund to our customers, if refund request is made within days of purchase of our packageThe refund process usually takes 3-Business Days, for any further information or query please email us at *** this e-mail address is being protected from spam-bots.Im not sure what they talking about but this is what I have received from ACU technosoft, which seems to be a total scam!]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Obvious con artistsI called their support number which shows up as apple tech support on their pop ups times now to collect more infoI used several approachesWhen I said I was law enforcement, they hung up immediatelyWhen I followed along and they asked for my serial number, I said this is a scam and they hung up immediatelyWhen I asked one lady why she chose to work for a scam company that steals people's money, she got very embarrassed and said its very corrupt there (Philippines) and that its so hard to find a jobThen she hung upAnother guy refused to acknowledge they were in the Philippines and insisted they are in New YorkRevdex.com please do something about these con artists before they steal any more money from the unaware

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID *** See attached:Sincerely,*** ***

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was
also emailed to*** & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not *** we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, also we have processed a credit for the transaction.we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsWe never hear from you that you wanted a refund, though we have refunded the amount

We would like to inform you
that we have refunded to the charge of $29.95, we are a third party
independent Online Technical Support Company for iPhone and iPad we
are ACU
Technosoft, we are a legitimate business based in New York CityWe are no scam
or criminals, we are not sure how your mother in law reached us though when she called she was unable to
connect to internet a one-time technical support was provided and the iPad was
back working

its good experience

We regret to hare form you that the call was hung up on you, we would like to inform that we are an independent technical support provider for Apple iPad & iPhones and our toll-free # is ###-###-####, so we are not sure how you did reach us could be form the search engines as we advertise
ourselves

Hi, We would like to inform that we are ACU Technosoft LLC an Independent Technical Support Provider Company
who provides technical support for iPhone and iPadWe are one of the leading independent tech support for iPhone & iPads, we advertise ourselves in different search enginesThat could be a way you got through to usYou wore charged post a verbal authorization from you informing that we are an Independent Technical Support Provider Company and there will be a one-time support charge after your confirmation your Card was chargedWe are not a scam, we are a legitimate business where we work under PCI Data Protection ACT and also check you can check our google rating you can be worry less about any financial info if shared anyThough in case of any issues please feel free to call us on Toll-free# ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not wish to pursue this issue anymore but neither do I acknowledge that ACU Tech is conducting a legit businessI feel its a telemarketing scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***