ACU Technosoft

We deeply regret to hear that you feel in this way, we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York City. We apologies for all the inconvenience. For any further quarries feel free to call us...

on our Toll-Free #   ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted].The e-mail I sent them came back as undeliverable. No one picks up the phone.Sincerely,[redacted]

We would like to confirm that we are ACU Technosoft LLC not contracted with Apple, we are a third party independent technical support company who provides technical support for iPhones & iPads. We are not sure how did you reached us through that toll-free#, you were unable to get in your safari application, our technicians has provided a one-time technical support against a one-time charge of $29.95, before processing the payment and after the issue was fixed it was informed to you by our technical and our billing team that we are not Apple we are an third party independent technical support company. We are no SCAM we are a legitimate business who works under PCI data protection ACT. however we understand that you are not satisfied with the service so we are refunding the amount. Tell us why here...

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was also...

emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we adhere strictly to our customer satisfaction policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response by Acu Soft was inadequate as they were referring to a different email address ([redacted]). My email address is [redacted]. I also checked my [redacted] account and a credit of $29.95  has not been posted/processed. Therefore, I am not sure if their response is for a different complainant and the credit made is for a different account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Hi, We would like to inform that we are ACU Technosoft LLC an Independent Technical Support Provider Company who provides technical support for iPhone and iPad. We are one of the leading independent tech support for iPhone & iPads, we advertise ourselves in different search engines. That could...

be a way you got through to us. You wore charged post a verbal authorization from you informing that we are an Independent Technical Support Provider Company and there will be a one-time support charge after your confirmation your Card was charged. We are not a scam, we are a legitimate business where we work under PCI Data Protection ACT and also check you can check our google rating you can be worry less about any financial info if shared any. Though in case of any issues please feel free to call us on Toll-free# ###-###-####.

We are sorry to hear from you that it was not explained our identity
clearly would like to inform you that we are a third party independent Online
Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a
legitimate business based in New York City. When we...

received your call you was
unable to connect to internet we provided a one-time technical support on your
iPad in which browser cleanup is done, settings are checked and made sure to
prevent similar issues in future and also the software is updated the call was transferred
to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical
Support Company for iPhone and iPad.
Also would like to inform that as you requested us before we have cancelled the
payment on the same day you called.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
In spite of the fact the business has refunded my account for the amount charged,I am not satisfied that the company falsely represented themselves as Apple to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. You have called us while you are facing some problem in your...

iPad and the same has been resolved from our technical team after you have agreed to purchase our one time support plan.We are a legitimate company and are doing business from past two years. We never hear from you that you wanted a refund, though we have refunded the amount as per our customer satisfaction policy.

acu protect is really great software security applicatin . After getting that application on my pretty old device I am not facing any problem and most intresting thing I wanna say is I am using that old phone like a brand new phone without having any problem with it.And I wanna suggest every apple user to get that app in their phones....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It was certainly a scam. I was told repeatedly by both the people I was in communication with that they area an Apple company hired authorized tech support firm. Who would put their phone number on the pop up, unless there is connection between the person made the pop up and the ACU.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They refunded me $37.00, but not the $2.99 they also charged.  This resolution is...

acceptable.  Thank you for your assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I was told on the phone that you work with apple and when I contacted apple they told me that was not true and that the pop up that I got on my IPhone telling me that I have a virus and that I need to call ###-###-#### for apple support was really Acu Technosoft. Apple says that they have never heard of you and they don't stand behind you.  I think this is a scam and so did the person I talked to at apple. I have had to cancel my credit card because of this. I want my $29.95 back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry to hear from you that you was never told that the charges will be in US Dollars not in Canadian, as our service area is USA and Canada might be because of that there was no indication of the Toll-Free#. However at the end of the call the call was transferred to the billing team to...

verify the payment you made on March [redacted] 2016. That time it was explained that we are ACU Technosoft LLC. We are a third party independent Online Technical Support Company for iPhone and iPad. We are no Scam we are a legitimate business based in New York City, working under PCI Data Protection ACT. As we understand that you are not happy with the services we are refunding the charge of $29.95 USD. Copy of the refund receipt is attached along.

Hi, we like to inform that $29.95 has already refunded on Jan [redacted] as requested on the same day a copy of the refund receipt is attached. when you call us on [redacted] that time your device was effected with viruses and our technicians did helped to clean out the device that could be the reason when you...

got your device checked again nothing was found, would also like to inform that this is not any scam and you was pre informed that there will be a one-time charge to fix the issue and with your verbal authorization your card was charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was also...

emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction.

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted].Sincerely,[redacted]