ACU Technosoft

We deeply regret to hear that you feel in this way, we are a third party independent Online Technical Support Company for iPhone and
iPad we are ACU Technosoft, we are a legitimate business based in New York CityWe apologies for all the inconvenience, the email address was wrong with us so the payment receipt was not delivered, we have send a refund receiptAgainst the charge of $a one-time browser cleis done, settings are checked and made sure to prevent similar issues in future and also the software is updatedFor any further quarries feel free to call us on our Toll-Free # ###-###-####

This is a scamA pop up came on an iPad that froze, saying they are "Apple Support" and you must call them immediatelyThey are not Apple Support but claim to be a third party and that for $they will install software to unlock your deviceMy husband though they were Apple and he gave them our credit card numberWe were immediately chargedI called Apple Support within a few minutes and they told us we had been scammed and they did not install anything on the iPad to fix it, I called for a refund, hung up on me four times, and then told me no refundI called back probably or timesExtremely rudeThey did say a refund is in process....not so sureThey would not give me a confirmation number for cancellation or send an email to confirm cancellationWe are senior citizens and I know it doesn't seem like a lot of money, but
these people are horrible to deal withI just don't want this to happen to other peopleI really don't think this company is in the US as it statesBasically they stole money from us for no service whatsoeverIf I did that, I would get arrested

On oct *** we received a call form *** *** stating that we spoke earlier that day with his minor son so we cancelled the payment that day and also email the cancel payment receipt was as well emailed to him.Thanks & RegardsKevin T***Billing
Team ***
*** *** ***
*** *** ** * *** ***
*** *** ** ***
*** ***
*** ***
*** ***
*** ***

Hi, Would like to confirm that the day you called us and paid for your iPad servicing we do have a confirmation that your iPad was fixedWe also have a verbal authorization of yours to charge you with $29.95.and a days of complementary support has also been provided to you, after two weeks it
might be possible that your iPad has got same or any other problems, against a one-time support charge we only take a guarantee of daysWe have Initiated a refund for that transction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is ridiculous, they basically repeat everything I said I know in the original complaint I filed against themFurthermore, by the number of complaints ahead of me, I am not the only person who has these feelingsThey also aren't able to actually prove that the payment I made actually did anything, this is most definitely a scam, and I want to be fully refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi sorry to hear about the experience with our company, but as I can see the amount has been already refunded.please check with your bank, you have disputed the payment and your bank already claimed the moneyif in case any trouble please call us on ###-###-####

We are sorry to hear from you that it was not explained our identity clearly would like to inform you that we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York CityThis is NO SCAMWhen we
received your call you was unable to connect to internet we provided a one-time technical support on your iPhone in which browser cleis done, settings are checked and made sure to prevent similar issues in future and also the software is updated the call was transferred to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical Support Company for iPhone and iPad

We are sorry to hear from you that it was not explained our identity
clearly would like to inform you that we are a third party independent Online
Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a
legitimate business based in New York CityWhen we received your call
you was
unable to connect to internet we provided a one-time technical support on your
iPad in which browser cleanup is done, settings are checked and made sure to
prevent similar issues in future and also the software is updated the call was transferred
to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical
Support Company for iPhone and iPad
Also would like to inform that as you requested us before we have refunded the
payment

This company tricked my husband into this app that you can get free from apple We immediately called back and they would not refund the charge SCAM SCAM SCAMM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My service provider and *** both explicitly told me it was a scam, which then resulted in a significant amount of time working with my service provider and *** to fix this situation. In addition, as you can see from the multiple other complaints for similar issues on the Revdex.com page for this business, I will not be just taking this business by their word that they are a legitimate business and that my information is not/was not at risk from their access to the phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your company is the one that crashed my phone and then inserted a * *** number to call to get rid of the virus. Your representative then stated they/you were an independent support company for *** Iphone and Ipads. *** does not acknowledge that. It is a scam and you know it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are sorry to hear from you that you was never told that the charges will be in US Dollars not in Canadian, as our service area is USA and Canada might be because of that there was no indication of the
Toll-Free#However at the end of the call the call was transferred to the billing team to verify the payment you made on March *** That time it was explained that we are ACU Technosoft LLCWe are a third party independent Online Technical Support Company for iPhone and iPadWe are no Scam we are a legitimate business based in New York City, working under PCI Data Protection ACTAs we understand that you are not happy with the services we are refunding the charge of $USDCopy of the refund receipt is attached along

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsWe never hear from you that you wanted a refund, though we
have refunded the amount

Hi, We apologize for the inconvenience caused due to technical issues on your iPhone and would like to inform you we are an independent technical support for Apple Devices this is ACU TechnosoftA credit of $USD has already been processed which will reflect on in next to 48hrs in your
credit card, the blockage on your Safari application was due to some malicious activities from the internet, unknowingly you might have clicked into any of the malicious links which resulted in blocking your safari browserGoing into the settings of your device and clearing the browsing history is one of the troubleshooting steps to reset your safari browser so that you can start using Safari application again

The APP Acu Protect is very useful as it really helped me to remove all the viruses and attacks on my safari browser.Thanks ACU TECHNOSOFT

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also
emailed to *** & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, also we have processed a credit for the transaction

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $a payment receipt was also
emailed to*** & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not *** we are a third party Tech Support company a verbal confirmation was also takeWe can assure you that he was not scammed, also we have processed a credit for the transaction.we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPadsWe never hear from you that you wanted a refund, though we have refunded the amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your company is the one that crashed my phone and then inserted a [redacted] number to call to get rid of the virus.   Your representative then stated they/you were an independent support company for [redacted] Iphone and Ipads.   [redacted] does not acknowledge that.   It is a scam and you know it. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ACU Technosoft, LLC regarding complaint ID [redacted].Sincerely,[redacted]