ACU Technosoft

Revdex.com:On the very day that I submitted my complaint to the Revdex.com of New York, I received a refund notification from AcuTechno Soft. I confirmed the refund on my credit card statement.iIn reference to complaint ID [redacted], this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was also...

emailed to [redacted]& there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, Moreover we are a legitimate company and are in to this online technical support business since 2 years with number of satisfied customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the office are saying they made the full refund and are waiting to received it will send email when I recieved the funds back
Sincerely,
[redacted]

I received a message stating that I had a serious virus on my iPad and should contact "Apple Tech support" at the phone number provided. This message wouldn't go away so I made the call. I was asked for my iPad serial number which made me believe (their intention) that they could fix my iPad "remotely." Instead, they just guided me to a menu item to "clear the browser history" in memory. It worked, but they charged me $29.95 that simple fix.

This company is not affiliated with Apple as they imply. I believe that they, somehow, infect devices through the internet to get unknowing consumers to call them for the $29.95 "fix." This is like the lone glass company in town that breaks windows at night so people will call them for a replacement the next day.

I call that illegal, immoral, and unethical.

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will...

be a one-time charge of $29.95 a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not [redacted] we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. We work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction policy.

We are sorry to hear from you that it was not explained our identity clearly would like to inform you that we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York City. When we received your...

call you was unable to connect to internet we provided a one-time technical support on your iPad in which browser cleanup is done, settings are checked and made sure to prevent similar issues in future and also the software is updated the call was transferred to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical Support Company for iPhone and iPad.Tell us why here...

We are sorry to hear from you that it was not explained our identity clearly would like to inform you that we are a third party independent Online Technical Support Company for iPhone and iPad we are ACU Technosoft, we are a legitimate business based in New York City. When we received your call you...

was unable to connect to internet we provided a one-time technical support on your iPad in which browser cleanup is done, settings are checked and made sure to prevent similar issues in future and also the software is updated the call was transferred to the billing team at the end to verify the payment you made informing that We are a third party independent Online Technical Support Company for iPhone and iPad.Tell us why here...

The tech that helped me Sam spoke excellent English and was very patient with me. However after spending $34.95 to unfreeze my iPad I later found out that it was corrected with a free app called acu protect. I was told I had a 90 day protection plan and call Sam back with any questions. I was on indefinite hold for 1 hour and finally hung up in frustration. All the emails for customer support were returned as message deliver failed.
I'm sure this company is a big SCAM and I will be disputing the charge.
If I was told it was a charge for a one time fix, I would understand you need to pay for technical support.

We deeply regret to hear that you have received unsatisfactory services, we apologize for the inconvenience caused it could be that the software’s needs attention so please let us know the best time to call us back in ([redacted]) or call us back in Toll-Free [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] On 2/**/16 a pop-up appeared on my iPad stating it had been infected by a virus. In order to get rid of it I needed to contact Apple Tech Support at the number on my screen. All the time this was going on I remained on the internet. When they answered the phone  I told them what had happened and they knew exactly what happened and they could clean it up for $29.95 a one time charge. In their response to my complaint they say I called for support on my iPhone. I don't own an iPhone only an iPad.It also says I was unable to connect to the internet which was not true. I was always  connected my response was because of the pop-up .   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We deeply regret to hear that you feel in this way, we are a third party independent Online Technical Support Company for iPhone and...

iPad we are ACU Technosoft, we are a legitimate business based in New York City. We apologies for all the inconvenience. For any further quarries feel free to call us on our Toll-Free #   ###-###-####.

I was having a problem in my safari browser, I was not able to go online. so I called them , they resolved the issue on my safari and provided me the application ACU Protect Safe browser and now my safari is working. They were very patient with me and helped me to get rid of this problem. I am really satisfied with their service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You scare elderly people into thinking you are from Apple and that they will lose everything on their computers if they don't use your service. You are a scam and a fake and you know it. Prying on people who only want help.[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You scare elderly people into thinking you are from Apple and that they will lose everything on their computers if they don't use your service. You are a scam and a fake and you know it. Prying on people who only want help.[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there...

will be a one-time charge of $29.95 a payment receipt was also emailed to [redacted]& there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, Moreover we are a legitimate company and are in to this online technical support business since 2 years with number of satisfied customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]It was certainly a scam. I was told repeatedly by both the people I was in communication with that they area an Apple company hired authorized tech support firm. Who would put their phone number on the pop up, unless there is connection between the person made the pop up and the ACU.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was also...

emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction policy.

Its awesome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the office are saying they made the full refund and are waiting to received it 
will send email when I recieved the funds back
Sincerely,
[redacted]