ACU Technosoft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have investigated with our internal team unfortunately the email address wrongly mentioned in the response to customer’s Complaint. As  customer is not satisfied with the services and  claiming 100% refund we have already refunded to the customer and also corrected the email id in our database. Here something need to clear as per customer description of relation between ACU Technosoft and Customer its misrepresentation we are an online independent technical support company and we provide services for apple product. We never claim we are apple or we have any type of association with apple, we do advertisement our service online in Banner Ad network and on search engine network customer may got our details form any of those source.ACU TECHNOSOFT, LLC[redacted]

We regret to hear from you that you think that you have been involved in identity theft because we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads....

We never hear from you that you wanted a refund, though we have refunded the amount as we strictly follow our customer satisfaction policy.

We understand that you might be feeling worried calling in for tech support and paying $29.95,to get the issue resolved we would like to inform you that we work under PCI data protection act. so you can be worry less about that and also we would like to confirm that is a one time support charge no...

recurring charges. We are no scam, we are a registered company and a legal business, we are an independent technical service provider. feel free to contact us any time you need any help. Toll Free####-###-####.

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was...

also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

My review matches exactly with the "Additional Complaints" located within the Revdex.com Complaints section. My question is: ACU Technosoft claims to be working in conjunction with [redacted], and has website [redacted], where you pay and then activate their "magic cure" for your "virus laden" cell phone and all associated devices... how do they cure your phone, what is the method for removing the viruses and instilling the enhanced security?

Hi [redacted], We would like to inform you that you have not been scammed and charged with $29.95. The payment you made against that one time support has been provided on your [redacted] device. It was informed that if the issue is not taken care of urgently then it might compromise your personal...

information and your data could be at risk. The diagnostics and the fixation was done remotely and with some manual steps. Without the users permission no one can have the access to your devices and when we connect to your device we can only check the settings part of your device to find the root cause of the issue, we cannot take a complete access of your device. It also seems that you are not satisfied with the services we are refunding your money.

Dear [redacted], We would like to inform you that we are a Third...

Party Independent Online Technical service provider for iPhone and iPad, we are a legitimate company with legal business, we are not quite sure how you got through us may be as we do marketing in different search engines you might have got through to us, when you called us that point of time your device was not connecting to internet and [redacted] too, troubleshooting steps were provided to resolve the issue against a one-time support charge of $29.95. though our Toll-free # ###-###-####. You can call us any time you need help. Also we canceled the amount and refunded the amount. A copy of the same receipt is attached.

We would like to inform you that we are a third party
independent Online Technical Support Company for iPhone and iPad we are ACU
Technosoft LLC. We are no scam, we are a legitimate business based in New York
City. We apologies for all the inconvenience, also we would be more...

than happy
to help you and refund the amount, however if you can if you can email us ([redacted])
with the transaction ID or the last 4 digits of the card # used for the transaction.

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was...

also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we adhere strictly to our customer satisfaction policy.

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there...

will be a one-time charge of $29.95 a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I do however do not agree with ACU's practice of phishing to gain business.  The service was not explained to me in detail at the time of the occurrence as it was explained in this complaint.  I also NEVER received invoices for the services as promised (and attached to this complaint).
Sincerely,
[redacted]

The customer was charged with $19.95 as she was on a recaring payment, as it was informed the amount will be refunded in 3 - 5 business days we did because of thanksgiving it might have got a couple of days delay, however we have a confirmation that the amount has been refunded to her, also...

attaching a copy of the credit receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
In spite of the fact the business has refunded my account for the amount charged,I am not satisfied that the company falsely represented themselves as Apple to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: My son was led to believe through Internet on iPad that iPad wouldn't work until He paid $29.95 to this company. Nothing was wrong with iPad - something He clicked on on the internet - likely a site from this company - led him to believe something was wrong with iPad. I believe this is a scam. I later looked up this company because I felt He had been scammed and found a bunch of complaints online. I know iPads rarely get viruses. This company said it was affiliated with Apple and I believe this is a lie. I would like my money back. I tried to call the company but couldn't get through. I would like a refund of my $29.95 and all my personal information deleted.

Fraud. No doubt. To get the faulty claim "call Apply to fix virus" away, simply go to settings, safari, and clear all data/info. It will go away. I paid $50. Only realized fraud next day when I called back, recognized the mans voice, and he tries to make me pay the 'one time fee' a second time, then hung up.

Review: Like others who have complained, a pop-up message appeared on my iPad saying I had a virus. The msg provided an Apple tech support number to call. I called and after answering a series of questions, was told they could take care of my problem with a software upgrade for $29.95. I declined and terminated the call. A hour later, I got the same pop-up and it fully blocked my use of Safari. I called again and went through the same series of questions. I asked more questions to try to validate the authenticity of the service, such as: Q: were they really associated with Apple? A: [redacted] (I should have better understood what that statement inferred), Q: why wasn't this free? A: [redacted]. At that point, I didntthinkI had a choice if I wanted to keep using Safari, so I paid the fee. The woman provided me with her name and extension and told me how the charge would appear. I also received an email confirmation. After ending the call, I did not receive further pop-ups. I researched the company and found many discussions and similar complaints.Desired Settlement: I don't know how the company blocks individual devices with the pop-ups but they need to stop their deceptive tactics. I want a full refund and I am hoping there will be no further issues with them accessing my credit card.

Business

Response:

Hi, We are not sure how your got our tech support number, though when you called you was unable to connect to internet in your iPad, with a few advanced troubleshooting steps the device was fixed and also it was pre informed that there will be a one-time charge of $29.95 a payment receipt was also emailed to [redacted] & there was a billing verification at the end of the call mentioning that we are ACU Technosoft not Apple we are a third party Tech Support company a verbal confirmation was also take. We can assure you that he was not scammed, also we have processed a credit for the transaction. we work under PCI data protection act and we are third party independent tech Support Company who provides tech support on iPhones and iPads. We never hear from you that you wanted a refund, though we have refunded the amount as we strictly adhere to our customer satisfaction policy.

I am completely satisfied with my tech service through ACU Technosoft and will continue to seek service from them. I really appreciate their effort to minimize the support cost for me. will definitely recommend their services to friends and family.