Adelin Industries LLC

Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: Sherry [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We apologize for the delay. First issue will arrive with the Jan/Feb issue. We apologize for any inconvenience.
OFFER:

Initial Business Response /* (1000, 15, 2016/09/09) */
To whom it may concern,
We would like to sincerely apologize for Ms. [redacted] not receiving her book. The book she ordered was on back order and then removed from our list of books we are able to sell. We will be issuing her a refund for her...

order. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I doubt I can reply on another empty promise
Final Business Response /* (4000, 29, 2016/11/07) */
If Ms. [redacted] has not received her check by the end of the week. Please let us know.
Final Consumer Response /* (2000, 33, 2016/11/29) */
I finally rec'd a refund check. It only took a year.

Initial Business Response /* (1000, 5, 2017/06/23) */
We would like to sincerely apologize for Ms. ** not receiving her book and magazine subscription as of yet. We have submitted a new order for her. She should receive the book within 2-4 weeks. The Disney Princess magazine is a bi-monthly...

magazine. She should receive her first issue within approx. eight weeks. If there are any further questions please don't hesitate to contact us back. We would like to apologize again for the inconvenience and delay in getting this matter resolved.

Initial Business Response /* (1000, 5, 2017/12/19) */
We would like to sincerely apologize for Ms. [redacted] not receiving her magazine as of yet. May we please have her receipt number and date of purchase so we may look into her order.
Initial Consumer Rebuttal /* (3000, 7, 2017/12/19) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Receipt #XXXXXX, purchase date 7/24/2017. I do not want the subscription at this point. I just want the $55 refund in full.
Final Consumer Response /* (2000, 18, 2018/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the refund check is actually received, I accept the resolution.
Final Business Response /* (4000, 16, 2018/01/17) */
We would like to sincerely apologize for the delay in getting back to Ms. [redacted] We will be issuing her a full refund for her order. Once the check has been cut we will respond with a copy of it and the date if was mailed. We would like to apologize again for any inconvenience.

Initial Business Response /* (1000, 5, 2017/04/12) */
We need Ms. [redacted]'s receipt number for us to be able to look into her order please.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2017/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The...

receipt number is XXXXXX. Date of sale is 7/2/16. Seller was [redacted] The magazines were Gun World and Four wheeler. I paid by check.
Final Consumer Response /* (4200, 45, 2017/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is [redacted] and check should be made out to this.
[redacted] is my maiden name.
[redacted] [redacted]
[redacted] XXXXX
Final Business Response /* (4000, 47, 2017/06/29) */
Thank you for that information. Your refund is now processing.

Initial Business Response /* (1000, 5, 2017/05/04) */
We would like to apologize for Mr. [redacted]'s check being cashed and that he was misinformed by the sales agent. We did receive his cancellation and the copy of his cleared check. As stated on the notice of cancellation refunds take four to six...

weeks to process. He will be mailed out a company check by the beginning of June. Any further questions please don't hesitate to contact us back. We would like to apologize again for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2017/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will await magazines and if order is placed, the matter will be closed.Thank you Revdex.com and best wishes to you.
Thank you.

Initial Business Response /* (1000, 8, 2015/11/25) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We spoke with [redacted] and informed her that her books will be arriving by the middle of December. We apologize for any...

delay.
OFFER:
Initial Consumer Rebuttal /* (3000, 15, 2015/12/15) */
No resolution has been met. I was told by the second week of December delivery was to be made. It's now the third week of December with no delobery. It has now been 7 months since order made and 3 months past the promised by date.
I'm not sure why the claim was closed, but it is most definitely not resolved.
What need to be fine to reopen it?
Final Business Response /* (4000, 26, 2016/10/13) */
To whom it may concern,
We show that all three books were delivered to Ms. [redacted] at the beginning of the year. If she has not received them please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 29, 2016/10/26) */
[redacted],
The link indicates there is a hold and the only option is to upload a document. I have no documents I wish to upload.
I proceeded at the department of the AG's office after my Revdex.com case was previously marked as closed with no resolution. materials were received shortly after the AG for Indiana got involved.
It can be closed though I don't see any way fire me to do that from my end.
Thank you,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
1. I was explicitly told this was tax deductible and received no such letter. You're for profit, but I paid for books with my money that would be sent to a charity.
2. I was told the books were going to a local school. That is very vague "children's hopsital in colorado or YMCA in Arizona". Which hospital and which YMCA? And how can I verify that they receive the books?
3. The way I was told it works is that I would order and x amount of each book title I chose would go to charity and I would receive one copy for myself. If you were waiting to see which of these locations I chose, why would I have not gotten my copies?

Initial Business Response /* (1000, 5, 2016/09/27) */
To whom it may concern,
We would like to apologize for Ms. [redacted] not receiving her magazine. We unfortunately are no longer able to get Fine Cooking Magazine. We have emailed Ms. [redacted] a new list for her to choose a magazine in it's...

place. We are now waiting for her response. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 16, 2016/07/22) */
To whom it may concern,
We would like to apologize for the delay in getting Ms. [redacted]'s magazine out to her. We have contacted our clearinghouse and the publisher on her order. They stated she should receive her first issue no later than...

the second week of August if she has not already. The first issue she receives will be the first of her subscription. She will not miss out on any due to it taking so long to arrive. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (3000, 18, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed this order almost 18 months ago. Based on the terms of the agreement I signed I was guaranteed delivery within 120 days. this did not occur. Had I never contacted the company I believe I would have never gotten my order. I did contact the company and I was promised a refund multiple times which never arrived. I have spent alot of time calling and emailing and filing complaints in order to get any response from this company and therefore I feel that I still deserve the refund I was told to expect. You can look at the last complaint I filed (because the only way the company response is if I file a compliant here) and on that compliant they promised me a refund. I want my [redacted] back.
Final Consumer Response /* (2000, 28, 2016/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 26, 2016/09/09) */
To whom it may concern,
We are writing to inform you that a refund in the amount of [redacted] was sent to Ms. [redacted] on 9/2/16. If she has not received that check please let us know immediately. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize for any inconvenience.
Sincerely,
[redacted]

Initial Business Response /* (1000, 16, 2016/07/20) */
To whom it may concern,
We would like to apologize for Ms. [redacted] not receiving her magazines as of yet. We have contacted our clearinghouse and show that two of the three magazines should be arriving any day if they haven't already....

Unfortunately, Climbing Magazine is no longer available through our company. We will be issuing Ms. [redacted] a refund in the amount of [redacted] for that magazine. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience this may have caused.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (3000, 22, 2016/08/11) */
Hello. I received the resolution response from Revdex.com on 7/20/16, but as of 8/10/16 I still have not received the refund check of [redacted] as indicated by the company's response. Could you please check that they have my correct current address on file?
[redacted] XXXXX
Thank you for your help!
[redacted]
Final Business Response /* (4000, 32, 2016/10/25) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that Ms. [redacted] has been refunded in full for the magazines not received. She was sent check number [redacted] in the amount of [redacted] on 10/24/16. There is a copy of this check attached. If she does not receive her check by 10/31/16 please let us know right away. The check was sent to [redacted] XXXXX. This address was provided to us by the Attorney General. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 35, 2016/11/14) */
Yes, this case has been satisfactorily resolved. Thank you for your agency's help.
[redacted]

Initial Business Response /* (1000, 5, 2017/08/29) */
We are unfortunately not showing a cancellation under Ms. [redacted]'s name. Would it be possible for her to give us her receipt number to try and look it up that way? Or she can just refax proof of cancellation in the case we can't find it. We will...

also need proof of payment if the order was paid by check. We will need a copy of the front and back of the check in order to reimburse. Once we have all documentation we will get her refund out right away. We would like to sincerely apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2017/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. Receipt Number is XXXXXX. I will fax in copy of cancelled check along with the proof of mailing of cancellation for the refund. Is the fax number going to work this time? Faxing in the cancellation notice 4 times and not receiving it makes me wonder if faxing the cancelled check for proof of cancellation is going to be received.

Initial Business Response /* (1000, 16, 2016/07/22) */
To whom it may concern,
We would like to apologize for Mr. [redacted] never receiving his book order. We will be issuing him a full refund for his order within four to six weeks. If there are any further questions or concrns please don't...

hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
Sherry [redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (2000, 18, 2016/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept a full refund of $60, though I will reopen the case if the refund is not received within the stated six weeks. The company has previously promised action but not followed through.
Final Consumer Response /* (3000, 58, 2016/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Two checks lost in the mail is an unlikely scenario in my opinion. I just called [redacted] at Entrepreneurs Sales to verify my mailing address. She hung up on me after I stated the purpose of my call. Thus I am posting my mailing address to the Revdex.com to pass to the company (again, they have this info on the original receipt). As suggested by the Revdex.com, I am in touch with the Indiana Attorney General on this topic.
[redacted] XXXXX
XXX-XXX-XXXX
Final Business Response /* (4000, 80, 2017/10/05) */
[redacted]Document Attached[redacted]
Here is a copy of Mr. [redacted]'s refund check. It will be mailed out certified mail 10/5/17. If there are any further questions please don't hesitate to contact us back. We would like to apologize for the delay in getting this matter resolved.

Initial Business Response /* (1000, 8, 2015/09/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have spoken with [redacted] and have also sent our copies for him to read until his arrives.
OFFER:
Initial Consumer...

Rebuttal /* (3000, 10, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has never spoken directly with me. The only contact they have made with me is what was documented in my initial complaint. They called and left a voice mail message on January 30th, which was 8 months ago. I have intentionally waited since the business response was posted on 9/23/2015 to see if anything arrived in the mail, or if they would attempt to contact me. I have received no contact or response at this point.
It is unreasonable to think that I should have to contact a company this many times and resort to a Revdex.com complaint just to receive a magazine subscription (that I over paid for). It has been over 14 months since my order was placed. To date I have received the issues for just one of my subscriptions.
It is clear to me at this point that there was no order for the remaining subscriptions placed. The company has provide no proof that they ever intended to honor this purchase in full.
At this time I would still like to receive a refund of [redacted] for the subscriptions that were never delivered.
Final Business Response /* (4000, 21, 2016/10/20) */
To whom it may concern,
We show that Mr. [redacted] is receiving all three magazines in addition to the free magazine of Weight Watchers, If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this resolved.

Sincerely,

[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 23, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the company eventually resolved this situation, it is disappointing that it took over 2 years and a Revdex.com complaint to rectify this. I now turn away any solicitor who says they work with entrepreneur sales due to this experience.

Initial Business Response /* (1000, 17, 2016/07/22) */
To whom it may concern,
We would like to apologize for Mr. [redacted] not receiving his magazine order. We will be issuing him a full refund within four to six weeks. If there are any further questions or concerns please don't hesitate to...

contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (3000, 19, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this after I receive the refund.
Final Business Response /* (4000, 27, 2016/10/26) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Mr. [redacted] in full. He was sent check number 1166 in the amount of [redacted] on 10/24/16. A copy of this check is attached. If he does not receive his check by 10/31/16 please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 5, 2017/10/10) */
We have responded to Ms. [redacted]'s email letting her know how to choose the equivalent items in place of the two she ordered. We are awaiting her new choices so we can get them entered right away.
Thank you

Initial Business Response /* (1000, 17, 2017/02/06) */
We would like to sincerely apologize for Mr. [redacted] not receiving his magazine. We will be issuing him a refund for his order as requested. If there are any further questions or concerns please don't hesitate to contact us back. We would like...

to apologize again for the inconvenience.
Initial Consumer Rebuttal /* (3000, 19, 2017/02/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As it has taken now over 16 months, compliant filed with the Revdex.com and the Indiana Attorney General to finally get a response from the company I have little faith there will be a refund or what amount it might be. If the company does come thru I will let you know.
Final Business Response /* (4000, 21, 2017/02/14) */
Once the check has been cut we will respond with the date along with a copy of the check for your records.
Final Consumer Response /* (2000, 30, 2017/03/08) */
I wanted to advise you that I have received a refund from the company. Its amazing that it took 1 1/2 years and the involvement of the Revdex.com and the Attorney Generals office to make it happen. I suspect for every person like me who pursues until the end there are dozens who don't and the company relies on that.