Adelin Industries LLC

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We apologize for any waitThe magazine will be delivered with the November/December issueWe apologize for any
inconvenience
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a refundI was told I would receive a call regarding the refund and I have not received a call as of today10/22/I feel as though I have been scammed by this company
Final Consumer Response /* (4200, 40, 2016/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This publication is no longer age appropriate for the child it was ordered forYes, I am receiving it but it is basically worthless as she is years older and has moved beyond the skills found in this magazineI should not have had to fight to get what I over paid for and should have received the refund I requested not an out-dated publicationA total rip-off
Final Business Response /* (4000, 44, 2016/10/26) */
To whom it may concern,
We would like to apologize for the delay in getting the magazine that was orderedHowever, it does state on the sales receipt that no refunds are made after the cancellation periodIf there are any further questions or concerns please don't hesitate to contact us back
Sincerely,
***
Entrepreneurs Sales, LLC

Initial Business Response /* (1000, 8, 2017/05/04) */
May we please have the receipt number so we can look into Ms***'s order?
Initial Consumer Rebuttal /* (3000, 10, 2017/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Receipt number XXXXXX
Image of receipt attached
Final Business Response /* (4000, 12, 2017/05/10) */
We would like to apologize for Ms*** not receiving all of her magazinesWe show she should of received Slam magazineWe will be refunding her *** for the two magazines that have not been deliveredIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for the inconvenience
Final Consumer Response /* (4200, 14, 2017/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any of the magazines I subscribed to and expect a full refundWhether you think I should have received one of them has no affect on meI repeatedly said and will say again, I have not received any of the magazines I subscribed toA full refund of *** is expected, nothing less

Initial Business Response /* (1000, 5, 2016/02/02) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We apologize for the delay, your first issue will be the March issueIf you have any further questions please call into our
office
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am no longer interested in receiving the magazineI want to be reimbursed monetarily
Final Business Response /* (4000, 18, 2016/10/19) */
To whom it may concern,
We show that Ms***'s magazine has been being delivered since March as stated in our responseWe also added an additional year for the inconvenienceIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience
Sincerely,
***
Entrepreneurs Sales, LLC
Final Consumer Response /* (2000, 22, 2016/11/07) */
Issue has been resolved

(The consumer indicated he/she DID NOT accept the response from the business.)
They have not made a resolutionThey asked for more information
Receipt # is ***

Initial Business Response /* (1000, 16, 2017/05/16) */
We would like to apologize for Mr*** not receiving his magazinesAs he said he receipt stated the recipient was the YMCACustomers a lot of times choose to have magazines sent as a gift when they have no interest in themWe were unaware
he intended to have the magazines delivered to himWe are processing a refund for his orderIf there are any questions please don't hesitate to contact usWe would like to apologize again for any inconvenience
Initial Consumer Rebuttal /* (3000, 18, 2017/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date, Entrepreneur Sales has not refunded this purchaseRevdex.com Compliant against Entrepreneurs Sales for Order Date: 6-11-2016, Receipt NoXXXXXX totaling $will be marked as satisfied once a full refund of *** has been received
Final Business Response /* (4000, 20, 2017/05/19) */
We will submit a copy of the check once it is cutIt is processing now

We are
responding to complaint number We have contacted Mr*** by phone
and let him know his book should be delivered by M/08/We would like to
sincerely apologize for the delay in getting this matter resolvedHe was to have delivery
by 2/1/We explained to Mr*** that
we waited for three weeks for a response from the distributor on when the book would arriveWe also
ernailed hirn screenshots of when the
order was entered, our communication with our clearinghouse, and the tracking infoMr*** was
satisfied with this resolution and has also confirmed that he received the
bookIf there are any further questions or concerns please don't hesitate to
contact us back
We would like to apologize again for any inconvenience

We are responding to complaint number *** We would like to sincerely apologize for Mr*** not receiving his magazinesWe will be issuing him a refund for his orderIf there are any further questions or concerns please don't hesftate to contact us backWe would like to apologize again for any inconvenience

Initial Business Response /* (1000, 8, 2016/02/02) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We apologize for any inconvenienceYou will be receiving your check back by mail within the next two
weeks
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As long as the check is received within weeks then I will be satisfied but I will not accept this response as I want to keep this claim open until the check has been received and cleared
Final Business Response /* (4000, 38, 2016/10/25) */
To whom it may concern,
We are writing to inform you that we have refunded Ms*** in fullShe was sent check number *** in the amount of *** on 10/24/A copy of the check is attachedIf she does not receive that check by 10/31/please let us know right awayIf there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved
Sincerely,
***
Entrepreneurs Sales, LLC
Final Consumer Response /* (2000, 45, 2016/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point, I will accept the money I have received and move onCheck received and cleared the bank

Initial Business Response /* (1000, 5, 2017/05/04) */
We would like to apologize for no one contacting Mr*** backAs stated on the notice of cancellation if the check has been deposited proof of payment must be provided (copy of the front and back of the check) This may be mailed or faxed to
the information on the receipt or emailed to ***@hotmail.comOnce we receive this we can start processing his refundWe would like to apologize for any inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2017/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for respondingWhen the notice of cancellation was sent by certified mail (February 2017, the second day after interaction with salesman), the check had not been cashed so it was not possible to send proof of payment at that timeSince it has been requested, I have attached the proof of payment here (copy of the front and back of the check)I am also sending it with a copy of this response to your email address per your response, ***@hotmail.com
Final Business Response /* (4000, 9, 2017/05/10) */
Thank you for getting us that documentationYour refund is now processingIf you have any further questions or concerns please don't hesitate to contact us backWe would like to apologize for any inconvenience

Initial Business Response /* (1000, 8, 2016/02/29) */
Contact Name and Title: *** Smith Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We apologize for the delay, your first issue will arrive with the April issueIf you have any further questions please call
int our office
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company took a very long time(months) to try to comply with their obligationI didn't get any response since my last call in February until I filed a complaint, which only goes to show that they had no intention of fulfilling the contractI am not willing to wait until April to get just the first issueI have lost interest in this so-called fun variety bundleI repeat - I want Entrepreneurs Sales to give me a full refundI thimk this is the most satisfactory solution regarding this issueThank you

Initial Business Response /* (1000, 6, 2015/07/16) */
Contact Name and Title: Lameeltra ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We apologize for any delayWe spoke with *** *** and informed her magazine will arrive with the August/September
issue
OFFER:
Initial Consumer Rebuttal /* (3000, 8, 2015/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not closing this complaint until I get my magazines
That said I would start getting them August 1,
They called and said it takes a really long time
We'll see what happens,this company doesn't have a very good track record
Final Business Response /* (4000, 22, 2015/09/30) */
We spoke with customer on September 29th and customer said they were ok with our answer

We will be issuing Mr*** a refund for the *** *** MagazineOnce the check has been cut we will respond again with a copy of it and the date it was mailedWe would like to apologize again for the inconvenience

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We have cancelled the order with the publishers and will be refunding
OFFER:
Initial Consumer Rebuttal /* (2000, 7,
2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Entrepreneurs Sales offer to cancel the magazine order and I expect to receive a full and timely refund
Final Business Response /* (4000, 23, 2016/10/17) */
***Document Attached***
To whom it may concern,
We are writing to inform you that we have refunded Mr*** in fullWe sent him check number in the amount of *** on 8/31/A copy of the check is attachedIf he has not received it please let us know right awayIf there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved
Sincerely,
***
Entrepreneurs Sales, LLC
Final Consumer Response /* (2000, 25, 2016/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund check has been received

Initial Business Response /* (1000, 17, 2016/07/20) */
To whom it may concern,
We would like to apologize for Ms*** not receiving her refund as of yetWe will be issuing her a full refund within two to four weeksIf there are any further questions or concerns please don't hesitate to
contact us backWe would like to apologize again for any inconvenience
Sincerely,
*** ***
Entrepreneurs Sales
Final Business Response /* (4000, 24, 2016/09/09) */
To whom it may concern,
We are writing to inform you that a refund in the amount of *** was sent to Ms*** on 9/2/If she has not received that check please let us know immediatelyIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize for any inconvenience
Sincerely,
***

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We have cancelled the order outWe will be refundingWe apologize for any delay
OFFER:
Initial Consumer Rebuttal /*
(3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At first I was happily surprised by the response but my email to the above mentioned contact asking for an update on the refund has gone unansweredI would accept the response/resolution if I believed it were trueHowever, I wonder if and when I am ever going to receive the refundWill it take another months of aggravation? I waited days but now I feel I have to respond through Revdex.com otherwise the complaint will be closed as "Assumed Satisfied"I will be glad to update this complaint in a positive manner but given my distrust and past experience I cannot do so until if and when I receive the refund
Final Consumer Response /* (3000, 18, 2015/09/08) */
I was told I would receive the refund by the second week of August but we are now September 8th and still no refund!!
Final Business Response /* (4000, 29, 2016/10/17) */
***Document Attached***
To whom it may concern,
We are writing to inform you that we have refunded Ms*** in fullWe sent her check number in the amount of *** on 8/31/A copy of the check is attachedIf she has not received it please let us know right awayIf there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved
Sincerely,
***
Entrepreneurs Sales, LLC

Initial Business Response /* (1000, 5, 2017/01/26) */
To whom it may concern,
We have left several messages for Mr*** and also mailed a letter to him stating the book he ordered was not available through our companyWe have emailed him today with a list of publications we do offer for him
to make a new choiceOnce he responds we will process his order right awayUnfortunately, we can not issue refunds after the cancellation period expiresIf there are any further questions please don't hesitate to contact usWe would like to apologize for any inconvenience
Sincerely,
***
Entrepreneurs Sales, LLC
Initial Consumer Rebuttal /* (3000, 7, 2017/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with Entrepreneurs Sales' assertion that the company left several voicemails and sent a letter to me concerning the lack of availability of the BOOK I had ordered back in July It was only the submission of a Revdex.com complaint that prompted this company to contact me
Entrepreneurs Sales' purchase contract does not stipulate a substitute can be provided if a BOOK is unavailable, only in the case where a magazine is not in stockConsequently, my sales contract was breached because the product was "not available through our company" as noted in their Revdex.com responseThe company should REFUND my original purchase price without delay, as their no refund policy would be void
Over six months have passed from the date of my original purchaseThe company's proposed remedy is UNACCEPTABLEI hoped to support the Entrepreneurs Sales' employee when he stopped by my home last year, but this experience will keep me from making purchases in a like manner in the futureI recommend potential customers avoid this company!
Final Business Response /* (4000, 13, 2017/02/03) */
We would like to apologize for Mr*** not being satisfied with our responseRefunds take four to six weeks to process as stated on the sales receiptWe will do our best to get it out as quickly as possible
Final Consumer Response /* (4200, 15, 2017/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As noted previously, I will accept the business' resolution once a refund has been received and payment cleared

Initial Business Response /* (1000, 8, 2015/09/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
The publisher has informed us that they have ceased publication and are replacing the magazineWe apologize for any
delay
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Miss *** ***, phone number XXX-XXX-XXXX, email address ***@hotmail.com, has never contacted me about this issueSince May of I never received the publication ordered and never received the "replacement" magazineI have asked for a refund, but no attempt has been made by Ms*** to address any of my concerns
Entrepreneur Sales has given me every indication that it is a sham business that does not provide the services that were paid forAs of this moment, Entrepreneur Sales has stolen *** from me for not providing the magazine subscription orderedBuyer Beware: Although the intentions of the sales representative, *** *** seemed authentic, the eventual delivery and follow through of the company was non-existent
Final Consumer Response /* (4200, 23, 2016/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Entrepreneurs Sales response is not acceptable because the publisher's replacement of the magazine was only given to me over a year later because of my incessant complaints and attempts to contact someoneEntrepreneur Sales did not assist me in any way in contacting the actual magazine publisher and also refused to answer or return my calls or emailsThis business is a scam and I would stay away from ordering magazines through Entrepreneur Sales
Final Business Response /* (4000, 25, 2016/10/24) */
To whom it may concern,
We would like to apologize for Mr*** being unsatisfiedWe were told the publisher was taking care of this directlyAnd they responded to our inquiry stating that they did in fact contact him with the new publication they were offering himIf there are any further questions or concerns please don't hesitate to contact us back
Sincerely,
***
Entrepreneurs Sales, LLC

Initial Business Response /* (1000, 18, 2016/09/27) */
To whom it may concern,
We would like to apologize for the delay in getting this matter resolvedWe will be issuing Ms*** her refund within two to four weeksIf there are any further questions or concerns please don't hesitate to
contact us backWe would like to apologize again for any inconvenience
Sincerely,
***
Entrepreneurs Sales, LLC
Initial Consumer Rebuttal /* (3000, 20, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I simply cannot accept this answer from the business considering how greatly this matter was mishandled by themIt's been well over months since I first filed this complaint with Revdex.com and Entrepreneurs Sales refused to respond during that whole timeThe response they've now finally given is vague and unsatisfactory"Within two to four weeks" is a considerable length of time, and there was no specification regarding how my refund would be issuedI will not be satisfied, nor will I close this complaint until I have received my refund in the full amount and I have successfully deposited it
Final Business Response /* (4000, 25, 2016/10/24) */
***Document Attached***
To whom it may concern,
We are writing to inform you that we have refunded Ms*** in fullWe sent her check number in the amount of *** on 9/29/There is a copy of that check attachedIf for some reason she has not received that please let us know right awayIf you have any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved
Sincerely,
***
Entrepreneurs Sales, LLC
Final Consumer Response /* (2000, 27, 2016/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After nearly months I finally received my refund for *** and was able to successfully deposit the checkThis situation is now resolved

Initial Business Response /* (1000, 5, 2015/12/01) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We told the customer the magazines will arrive in JanuaryWe apologize for any delay
OFFER:
Initial Consumer Rebuttal /*
(3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe I am being stalledThis won't be resolved until the magazines are received by the recipientsI believe I am being stalled because they did not reply to ANY of my recent emails or voice msgs UNTIL the Revdex.com got involvedWe will see what happens from here
Final Business Response /* (4000, 18, 2016/10/13) */
To whom it may concern,
We show that Ms***'s orders are being delivered to the two different recipientsIf they are not in fact receiving the magazines please let us know right awayIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience
Sincerely,
***
Entrepreneurs Sales, LLC
Final Consumer Response /* (2000, 23, 2016/10/26) */

I would like to sincerely apologize for Mr*** not receiving his magazines as of yetI have submitted his order for *** *** and *** *** todayThe order was in our system, but our clearinghouse for some reason had no record of itHis first issues should arrive within six to eight
weeksHis order should show when contacting the magazines directly within 7-business daysThe first issue received will be the first of the subscriptionHe will not miss out on any issues due to them taking so long to arriveIf there are any further questions please don't hesitate to contact us backI would like to apologize again for the inconvenience