Adelin Industries LLC

Initial Business Response /* (1000, 15, 2016/08/17) */
To whome it may concern,
We would like to apologize for Ms. [redacted] not receiving her refund as of yet. We never received proof of payment which is needed in order to reimburse an order. Since so much time has passed ** will refund without...

that documentation. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (2000, 17, 2016/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am receiving the refund that I originally requested from the company.
Final Business Response /* (4000, 24, 2016/10/24) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Ms. [redacted] in full. We sent her check number [redacted] in the amount of [redacted] on 9/29/16. There is a copy of this check attached. If for some reason she has not received that please let us know right away. If you have any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 8, 2016/11/11) */
Ms.[redacted] we do apologize for the mishap. But on behalf of the company we do not feel we owe you any refund. The receipts you signed says if the magazine /book is unavailable it may be replaced with a similar one which is exactly what happened...

in the case. The publication you requested has been discontinued so proper procedure was followed by our company policies and the agreement between you and our company on being able to then accommodate you with a similar publication.
Initial Consumer Rebuttal /* (3000, 10, 2016/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. The fact that I received anything at all is because I had contacted you. No one from your company tried to contact me. I had to send multiple emails to even receive a response. If you had sent the books in the first place, they would not have been discontinued. My address has been correct on the receipt this entire time. Again, the books that you sent me are worth around [redacted] per a google search. I paid you [redacted] This does not equal "similar", nor do the titles you sent. You have stolen money from me. You are thieves. It does not matter what the receipt says. I gave you over [redacted] and I only have [redacted] worth of books, that are NOT similar to the titles I originally ordered. I want a refund due to the fact that you have made me wait way over a year after the initial door knock. You are not helping people get on their feet and empowering them, you are teaching them to be thieves. You should be embarrassed. I deserve a full refund for the mismanagement, unprofessionalism, and unethical use of your "company logo, mantra, and name".

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: Sherry [redacted]
Contact Phone: XXX-XXX-XXXX
To whom it may concern,
We called and spoke with Mr. [redacted] yesterday 07/22/2015 regarding his order. We informed him we had his order under an incorrect address. We corrected...

the issue and told him he should receive his first issue within 4-6 weeks. He will not miss out on any issues due to it taking so long wo arrive. We would like to sincerely apologize for any inconvenience this may have caused. If there are any further questions or concerns please don't hesitate to contact us back.
Sincerely,
Sherry [redacted]
Entrepreneurs Sales, LLC.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this offer and would like a full refund.I am not waiting another 4 to 6 weeks for a product I ordered 5 months ago.

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: Lameeltra [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have checked with the publishers and find the magazines will arrive in December. We apologize for any delay.
OFFER:

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: Lameeltra [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We spoke with [redacted] and informed her that her books will arrive in December as states on her receipt.
OFFER:

Initial Business Response /* (1000, 18, 2017/02/06) */
We show that Ms. [redacted] has received all of her magazine and book aside from the Yum Food & Fun for Kids and Simple & Delicious Foods. We will be issuing her a refund in the amount of [redacted] for those two magazines. We would like to apologize...

for the delay in getting this taken care of. If there are any further questions please don't hesitate to contact us back.

Initial Business Response /* (1000, 5, 2017/02/16) */
We have Mr. [redacted] down for Brain Games Book going to Aidan [redacted]. We checked with the clearinghouse and the book was returned for an invalid address. The receipt was difficult to read. I have resubmitted the order to the address in the...

complaint. His book should arrive in approx. four to six weeks. We would like to sincerely apologize for no one getting back with Mr. [redacted]. Unfortunately, as stated on the sales receipt no refunds shall be made after the cancellation period expires. We are unable to refund him for his order. If there are any further questions please don't hesitate to contact us back. We would like to again apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as long as we receive our product. we have no issues.Thank you.
Final Consumer Response /* (2000, 31, 2017/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
we finally received the book we ordered back in Oct 2016.was delivered may 2017.Thank you
Final Business Response /* (4000, 29, 2017/05/22) */
We were told the first book was delivered on 3/24/17. The customer stated the book was not received. A second book was sent out and delivered on 5/17/17. Tracking number XXXXXXXXXXXXXXXXXXXXXX with the usps. If there are any further questions please don't hesitate to contact us back. We would like to apologize for the delay in getting this taken care of.

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We called [redacted], we had an incorrect address and told him his refund will go out in the next two weeks. We...

apologize for any delay.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel if it was only a wrong address, the check would be mailed to me before two to four weeks. I have already waited 7 weeks. I have also seen other complaints with the Revdex.com that states they were told they would receive their check in two weeks and never received it.
I will close my complaint if and when I receive my refund. This is definitely not the way to do business especially when the customer performed all the requests from the company to cancel this order and receive a refund.
Final Business Response /* (4000, 18, 2016/10/17) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Mr. [redacted] in full. He was sent check number [redacted] in the amount of [redacted] on 8/31/16. I have attached a copy of the check. If for some reason this check was not received please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 21, 2016/11/04) */
Good afternoon [redacted]:
We had given up on ever having resolved this issue with Entrepreneur Sales. To our surprise, a check arrived in the amount we were wanting reimbursed. I have cashed the check and this issue is resolved.
Thank you,
[redacted] and [redacted]

Initial Business Response /* (1000, 16, 2017/05/16) */
We would like to sincerely apologize for Mr. [redacted] not receiving his magazines. We have resubmitted his order and he will receive all three magazines shortly. The first issue he receives will be the first of the subscriptions. He will not miss...

out on any due to them taking so long to arrive. We would like to apologize again for the inconvenience.

Initial Business Response /* (1000, 18, 2016/07/21) */
To whom it may concern,
We would like to apologize for Mr. [redacted] not receiving his magazines as of yet. We contacted our clearinghouse and found the order was placed under an invalid zip code. We have corrected the issue and he should...

receive the first issue of all three within the next two to four weeks. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales

Initial Business Response /* (1000, 8, 2016/09/14) */
To whom it may concern,
We will need a copy of Mr. [redacted]'s sales receipt in order to process his request please.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/09/20) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
I do not accept the company's response for two reasons. 1) The company did not fulfill my request to contact me directly to arrange settlement of the order. 2) They do not need a copy of the sales receipt (which will be promptly provided to Revdex.com upon request) since I have left the receipt # for the company in each of my five follow-up phone messages. Any organization that intends to actually fulfill orders would have a record of its own receipts already in house.
One can conclude nothing other than that this business has no intention of ever fulfilling any orders. The default on their order form calls for delivery to some kids' institution in another state that the buyer has never heard of in hopes the buyer will never confirm delivery took place. And if the buyer elects personal delivery, they anticipate that a waiting period of 120 days will dull the memory or lose the receipt. This is a fraudulent business model that should be closed down as a criminal enterprise. There are sufficient complaints evidenced at the Revdex.com and numerous other internet-based forums (eg., outscam) to reinforce the point that this is on-going, consistent predatory behavior.
There are far better ways of empowering people who need job training or a leg up than encouraging them to exploit prospective customers' kindness for a commission that generates pure profit for racketeers.
Final Business Response /* (4000, 27, 2016/10/25) */
To whom it may concern,
We would like to apologize for being late getting Mr. [redacted]'s check out. We have refunded him in full. He was sent check number [redacted] in the amount of [redacted] on 10/24/16. There is a copy of this check attached. If he does not receive that check by the beginning of next week please let us know. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this taken care of.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 31, 2016/11/15) */
Refund received and cleared. Complaint resolved. General action against the organization remains warranted, however, unless and until the deceptive practices cease.

Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have checked with the publishers and your magazine will arrive with the September issue. As it states on your receipt delivery...

within 120 days. Your date of sale is May 6. We apologize for any delay. Your phone number is not on your receipt or we would of contacted you.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a refund of my money. I feel like this company is very deceptive in their ways. I was told by the gentleman selling for your company that I would receive my subscriptions in the next month. I only bought the overly expensive magazine because I felt sorry to the man selling it. Your website is a fake and does not exist and I made many phone calls and no one every answered. I believe that had I not filed a complaint, that you would have just kept my [redacted] and never sent the magazine. I think that is how your company works. Only until customers complain do you mail out the magazines. I feel I have been scammed by the young man selling and by your company and therefore I wish to have my money refunded. Thank you.
Final Business Response /* (4000, 37, 2016/10/17) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that Ms. [redacted] has been refunded in full. She was sent check number [redacted] in the amount of [redacted] on 8/31/16. I have attached a copy of this check. If she has not received this check please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this resolved.
Thank you,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 40, 2016/11/04) */
It is resolved but it says this complaint is in hold so I can't make any changes.

Initial Business Response /* (1000, 5, 2017/02/16) */
We have Mr. [redacted] down for two years 12 issues of Craft Beer & Brewing. As stated on the receipt delivery shall be made within 120 days. His magazine will not be considered late until April 14, 2016. He needs to allow more time for...

delivery. Unfortunately, the receipt also states no refunds shall be made after the cancellation period expires (3 days from date of purchase. We will not be able to refund him for his order. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize for any inconvenience.

Initial Business Response /* (1000, 18, 2017/05/16) */
We would like to sincerely apologize for Mr. [redacted] not receiving his magazines. We have resubmitted his order and he should be receiving it shortly. If there are any further questions please don't hesitate to contact us. We would like to...

apologize again for any inconvenience.
Initial Consumer Rebuttal /* (2000, 20, 2017/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All we want are the magazines that we ordered. I thank them for the apology and had they returned the multiple phone calls I made and left messages, they would not have needed to apologize. They should check their messages, answer their phones, and provide better customer service.

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: Lameeltra [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@htomail.com
We spoke with [redacted] and informed her that her order would arrive in September. We apologize for any delay.
OFFER:
Initial...

Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You never spoke to me with the response it would be delivered in September. PER YOUR CONTRACT, it was due in JUNE! Nothing less than an immediate full refund is acceptable.
Final Consumer Response /* (2000, 11, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response of a refund however I am wary as to whether they will actually refund the money.
Final Business Response /* (4000, 9, 2015/08/20) */
Contact Name and Title: Lameeltra [redacted]
We have cancelled the magazine out and sent the request to the refund department.
OFFER:

Initial Business Response /* (1000, 5, 2017/04/12) */
We have contacted Ms. [redacted] by email and informed her that her order was imputed under an incorrect address. We corrected the problem for her and extended her subscription to Wine Enthusiast for the inconvenience. She should see her first issues...

in approx. six weeks.

Initial Business Response /* (1000, 5, 2017/11/02) */
We would like to sincerely apologize for Mr. [redacted] not receiving his magazines. We will be issuing him a refund for his order. Please confirm the address the check should be sent to is [redacted] XXXXX. If there are any...

further questions please don't hesitate to contact us back. We would like to apologize again for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2017/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a good resolution. Address they have listed is correct.
Thank you
Final Business Response /* (4000, 13, 2017/11/21) */
[redacted]Document Attached[redacted]
We are writing to inform you that we have refunded Mr. [redacted] with check number [redacted] in the amount of $85.00. The check was mailed today 11/17/17. We have also included a copy of the check. If there are any further questions please don't hesitate to contact us back.
Thank you

Initial Business Response /* (1000, 5, 2017/01/26) */
To whom it may concern,
We have emailed Ms. [redacted] informing her her order was placed on a stop and hold due to a magazine being unavailable. We show a letter was sent in September, but must not of been received. We included a new...

publication list for her to choose something in place of the unavailable magazine and are awaiting her response. We would like to sincerely apologize for the inconvenience. Don't hesitate to contact us with any further questions.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Initial Consumer Rebuttal /* (3000, 10, 2017/01/31) */
I have received an email with a list since my response and will submit an alternate to my one magazine no longer available. I hope that by doing so, it will result in all six magazines being delivered in a timely manner.

Initial Business Response /* (1000, 17, 2016/09/27) */
Mr. [redacted],
Here at Entrepreneurs Sales we do our very best to satisfy our customers and resolve any issues that may occur. We apologize for the misvonvience however we will be sure to get you a refund as you requested. Once again I...

do appologize and I hope this issue can be resolved .
Initial Consumer Rebuttal /* (2000, 26, 2016/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received a check for [redacted] & are satisfied.

Initial Business Response /* (1000, 5, 2016/09/08) */
To whom it may concern,
We would like to apologize for Ms. [redacted] not receiving their book order. We have looked into it and show it was placed on hold due to an invalid address. We have corrected the problem and the book will arrive within...

four to six weeks. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]