Adelin Industries LLC

Initial Business Response /* (1000, 8, 2015/09/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have sent your refund to the refund department. They are behind. The refund will go out in the next few...

weeks.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told on 3 different occasions that the refund has been submitted to [redacted] and that it would be 2-4 weeks before I received my refund. The first time I was told this was on 6/14/15. That was over 3 months ago. I would like to speak with the owner to see why the refund for a purchase made on 4/23/15 has not been given. The number listed above is the business number that I have already called. When I ask to speak to someone in charge of refunds they advise me that the owner, Ms [redacted], is in charge of refunds and that I am not allowed to talk to her nor can they give me her number or email. I do t want excuses as to why the refund is still "2-4" weeks from getting to me. I simply want my refund and wish to speak to the owner responsible for said refunds.
Final Consumer Response /* (4200, 14, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to get my money back for this door to door scam for 5 MONTHS. This is unacceptable. Every time they respond they simply say that they are processing the refund. In no way should a refund process take 5 months. If I do not receive my full refund by October 13, 2015 I will file a small claims lawsuit against [redacted] and Entrepreneurs Sales.
Final Business Response /* (4000, 25, 2016/10/17) */
[redacted]Document Attached[redacted]
To whom it may concern,
We would like to apologize for the delay in getting this resolved for Ms. [redacted]. We show she was refunded [redacted] on 8/31/16. I have included a copy of the check that was sent. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 5, 2015/11/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We apologize for any delay. We spoke with [redacted] and informed her that her books/magazines will arrive with the...

November/December issues.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not yet performed on their contract/agreement. They promise to start the magazine subscriptions in November , however none have yet arrived. I would like to keep this complaint open until that time . Thank you
Final Business Response /* (4000, 18, 2016/10/18) */
To whom it may concern,
We show that Ms. [redacted] should be receiving both of her magazines. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 20, 2016/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/10/03) */
To whom it may concern,
We would like to apologize for Ms. [redacted] not receiving her magazine as of yet. Unfortunately, the magazine she ordered is no longer available through our company. We have emailed her a new list to choose a new...

magazine in it's place. We are awaiting a response from her. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Initial Consumer Rebuttal /* (2000, 8, 2016/10/04) */
I received an email from them saying the magazine I ordered is no longer available. They sent me a list of alternatives (prices varied above and below what I spent) and told me to pick one. I replied that I didn't want another magazine and that I didn't want to do business with them since they ignored my messages. I asked for a refund of my [redacted] and they said I should receive one in 4-6 weeks. If I don't have my money by 11/30, I will follow up with you again.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: Lameeltra W[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We spoke with [redacted] and she informed us she wanted a refund so we will be refunding her. We apologize for any...

delay.
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After 9 months, I feel the likelihood of ever receiving my magazine subscription is non-existent. I am looking forward to receiving my full refund ($50) shortly. Thank you.

Initial Business Response /* (1000, 8, 2017/11/02) */
We would like to sincerely apologize for the delay in getting back. For some reason this complaint went into our junk box. We are not able to pull up that receipt number. We have tried to pull the hard copy of his receipt as well and are not...

seeing in in June 6th orders. Is it possible that the order was placed on a different date? If all the information is correct if we could get a copy of Mr. [redacted]'s sales receipt we will enter his order in right away. Again we would like to sincerely apologize for him not receiving his magazines and the delay in our response.
Initial Consumer Rebuttal /* (3000, 10, 2017/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point in time, 5 months after purchase, I no longer want the subscriptions, I want a full refund of our funds.
I will attach a copy of our sales receipt. However, I find it interesting that the company cannot look at their bank account and see that our check was deposited by them on 6/20/17. At least that is what my bank indicates.
Final Consumer Response /* (2000, 33, 2018/01/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the check on approx. Dec 28 (postmarked date). This was tellingly within days of Revdex.com following up with us to see if payment had been issued (it had not) and Revdex.com reaching out to Entrepreneur Sales yet again. We did also receive a call on 1/9/18 to confirm receipt of check from company; as a side note the ONLY call we have received from the company in spite of numerous messages left for them over several weeks time originally. I am extremely pleased with the Revdex.com and how they have handled, followed through, and assisted in resolving this issue. I feel that the company did in the end what they should have, refunded the money in light of the fact they did not provide a service (fraud?). I would however say that as a whole Entrepreneur Sales appears to use questionable methods and is extremely limited integrity. Had I not kept the receipt (for over 6 months) and done due diligence in contacting Revdex.com this would have never been resolved, which is I am sure the norm. In the end, I wish my husband had just given the young man selling the magazines $50 cash. It would have likely been actually helpful for him and I am guessing he has been taken advantage of by this company as they attempted to do to us.
Final Business Response /* (4000, 31, 2018/01/10) */
[redacted]Document Attached[redacted]
We have sent Mr. [redacted] his refund check. We have left a message with him to verify that the check has been received. We have also attached a copy of the check for your records. If there are any further questions please don't hesitate to contact us back.

Initial Business Response /* (1000, 17, 2017/05/16) */
We show that all magazines and books have been delivered. If he has not received it please let us know right away. We would like to apologize for any inconvenience.
Initial Consumer Rebuttal /* (3000, 19, 2017/05/16) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
No Books have been delivered. Only 3 magazine subscriptions have started. Three others and one book has not been delivered. (See attached list.)
Final Consumer Response /* (3000, 27, 2017/08/17) */
I have not received any additional publications since this e-mail. I am still missing about 1/3 of the magazines.
[redacted]
Final Business Response /* (4000, 44, 2017/10/05) */
[redacted]Document Attached[redacted]
Here is a copy of Mr. [redacted]'s refund check. It will be mailed out 10/5/17. If there are any further questions please don't hesitate to contact us back.
Thank you

Initial Business Response /* (1000, 17, 2016/09/27) */
Ms. [redacted]
Here @ Entrpreneurs Sales,We do our best to make sure all our customers are satisfied and to resolve any issues @ hand. I do appologize about your order and in which the issue was handled. I assure you that we will get...

you your refund as you have requested. Once again I sincerly appologize for the mishap and miscommunication and I hope that once you receive your refund this issue may then be resolved.
Initial Consumer Rebuttal /* (3000, 19, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This doesn't explain anything to me other than being a generic response. Will someone be in contact with me now via email or phone in order to return the refunded cash? Are they planning on mailing out the refund immediately or is there a time frame in which I should expect it by?
What does this response even entail other than someone basically saying they hope to resolve this complaint? This basic response does not suffice.
I have also added attachments, including my original request for my refund as well as a picture of the receipt. Hoping this information on hand (which they also have in a handful of emails) can help speed up the refund process.
Thank you.
Final Business Response /* (4000, 28, 2016/10/26) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Ms. [redacted] in full for her order. She was sent check number [redacted] in the amount of [redacted] on 10/31/16. A copy of the check is attached. If she does not receive it by 10/31/16 please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 32, 2016/11/14) */
This complaint has been resolved! Thank you again for all of your help.

Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We apologize for the delay. First issue will be Jan/Feb issue. We apologize for any inconvenience.
OFFER:
Initial...

Consumer Rebuttal /* (2000, 7, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Provided they actually deliver the magazine, I will be satisfied. If not, I will most definitely re-open this complaint. Thank you.
Final Consumer Response /* (4200, 30, 2016/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sherry from Entrepreneurs Sales is addressing a different client in her response. I am not Mr. [redacted] I will, say, however, it's somewhat gratifying to know that I'm not the only one regrets succumbing to this sales pitch. Poor Mr. [redacted]
(Another) disgruntled magazine reader
Final Business Response /* (4000, 32, 2016/10/20) */
To whom it may concern,
I would like to sincerely apologize for my error. If Ms. [redacted] would please refer to my response for her case on 10/18/16. If there are any further questions please don't hesitate to contact us back.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 17, 2017/05/08) */
We have contacted Mr. [redacted] by email offering to extend his subscription for the delay. He informed us he would still in fact like a refund. We are processing his request now.
Initial Consumer Rebuttal /* (2000, 19, 2017/05/08) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
I accept Entrepreneurs offer as long as "processing his request" means giving a full refund of [redacted]

Initial Business Response /* (1000, 5, 2017/01/30) */
We would like to sincerely apologize for Mr. [redacted] not receiving his magazines. We would be more than happy to look into his order. We will need his receipt number and date of purchase to do so.

Initial Business Response /* (1000, 5, 2017/09/05) */
Please provide us with your date of purchase and receipt number so we may look into your order.

We are responding to complaint number [redacted]. We
have contacted Ms. [redacted] by phone and it states that her voicemall has not been set up. Unfortunately, Cookbook
Digest is no longer available o our
company. We will be issuing her a refund in the amount of $55.00 for her order.
We would...

like to sincerely apologize
for the delay in getting this matter resolved. If there are any further
questions or concerns please don't
hesitate to contact us back. We would like to apologize again for any inconvenience.Sincerely,[redacted]Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 5, 2017/06/23) */
We would like to sincerely apologize for Ms. [redacted] not receiving her magazine. We have entered her order and extended it by six issues giving her a total of twelve issues for the inconvenience. If there are any further questions please don't...

hesitate to contact us back. We would like to apologize again for the inconvenience.
Initial Consumer Rebuttal /* (3000, 12, 2017/08/16) */
I was not able to determine if I was satisfied with the business' response to my complaint because another promise to deliver the magazine I ordered wasn't enough. In an effort to give them ample time to make good on their word, I have patiently waited for 8 weeks to see if I would actually receive the magazine. Unfortunately, not one issue has been delivered.
Final Business Response /* (4000, 29, 2017/10/05) */
[redacted]Document Attached[redacted]
Here is a copy of Ms. [redacted]'s refund check. It will be mailed out 10/5/17. If there are any further questions please don't hesitate to contact us back.
Thank you

Initial Business Response /* (1000, 8, 2016/02/01) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We apologize for the delay, you will recieve your books within the next two weeks.
OFFER:
Initial Consumer Rebuttal /*...

(3000, 10, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I do not trust or believe you will be sending me the books in 2 weeks. It has already been almost 12 months.
2. My children no longer need or want the books. My children are a year older now. They won't be interested.
3. I want my MONEY back. [redacted] Nothing less.
Final Business Response /* (4000, 21, 2016/10/25) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Ms. [redacted] in full. She was sent check number [redacted] in the amount of [redacted] on 10/24/16. A copy of the check is attached. If she does not receive her check by 10/31/16 please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

We would like to sincerely apologize for Mr. [redacted] not receiving his magazines as of yet. We show him down for 12 issues of Astronomy magazine, 4 issues of American Prospect, and 12 issues of Videomaker. I will be processing his order today with our clearinghouse. The publishers should show his...

order within 7-10 business days. If he would like confirmation that the order has been placed he may contact the magazines at 877-246-4835 for Astronomy, 888-687-8732 for American Prospect, and 800-284-3226 for Videomaker. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for the inconvenience.

Initial Business Response /* (1000, 10, 2017/04/10) */
May we please have the date of sale so we can look into her order?
Initial Consumer Rebuttal /* (3000, 12, 2017/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They wanted the date of transaction....

12/27/16. Check number 726. Order number XXXXXX for Bubble Guppies. Saleswoman was [redacted]
Final Business Response /* (4000, 22, 2017/05/16) */
We would like to sincerely apologize for Ms. [redacted] not receiving her son's book set. We have resubmitted her order and she should receive it shortly. If there are any questions please don't hesitate to contact us. We would like to apologize again for any inconvenience.
Final Consumer Response /* (4200, 26, 2017/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot choose yes because I am not completely satisfied yet. If I do receive the books, I will be. Thank you

Initial Business Response /* (1000, 6, 2016/07/20) */
To whom it may concern,
We would like to apologize for the delay in getting back with Mr. [redacted] We did receive his cancelation here in our office. As stated on the receipt refunds take four to six weeks to process. He should have his...

refund by the end of August. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (3000, 10, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Entrepreneurs Sales,
Complaint ID#: XXXXXXXX
In regards to Complaint ID #XXXXXXXX - [redacted] I accept your resolution/response.
RECEIPT NO. XXXXXX
SALESMAN: [redacted]
SALE - 07.08.2016 - [redacted]
To clarify - Entrepreneurs Sales will be refunding me, [redacted] (minus the [redacted] for processing and handling)
Can you please verify the ADDRESS and PERSON OF CONTACT you will be sending the REFUND CHECK to? I would like to make sure there are no further complications regarding the reimbursement for SALE # RECEIPT NO. XXXXXX
[redacted]PLEASE NOTE[redacted] - IF YOU DO NOT RESPOND TO THIS MESSAGE INDICATING CONTACT INFORMATION AND CONFIRMATION OF [redacted] PAYMENT OR IF THE [redacted] PAYMENT IS NOT RECEIVED by the end of August 31, 2016 - I WILL FILE A SUIT IN SMALL CLAIMS COURT IN THE STATE OF INDIANA.
I WILL SEEK FULL REIMBURSMENT + ACTUAL DAMAGES IN THE AMOUNT OF [redacted] (MAXIMUM CLAIM LIMIT IN THE STATE OF INDIANA)
Thank You for your prompt response.
Final Consumer Response /* (2000, 21, 2016/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
CHK - [redacted] received.
Though I needed to threaten legal action in small claims court to reach this point, they did issue a full refund.
Thank you
Final Business Response /* (4000, 19, 2016/09/09) */
To whom it may concern,
We are writing to inform you that a refund in the amount of [redacted] was sent to Mr. [redacted] on 9/2/16. If she has not received that check please let us know immediately. If there are any further questions or concerns please don't hesitate to contact us back. We would like to apologize for any inconvenience.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2016/09/29) */
To whom it may concern,
We would like to apologize for Mr. [redacted] not receiving his magazine as of yet. We have looked into his order and show that it was placed under an incorrect zip code. We have corrected the problem and his first issue...

should arrive in approx. eight weeks. We have also entered an additional year for the lengthy delay. If there are any further questions or concerns please don't hesitate to contact us back. Again, we would like to apologize for any inconvenience.
Initial Consumer Rebuttal /* (3000, 14, 2017/03/20) */
Hi [redacted],
This is a follow up email regarding my previous complaint file # XXXXXXXX, which was closed because you received a response from the business in question stating that they would send me the magazine subscription I paid [redacted] for. To this date I have STILL not received my magazine subscription. What can be done about this?
I await for your response,
Allison and [redacted]
Final Business Response /* (4000, 41, 2017/09/20) */
We will be issuing Mr. [redacted] a refund in FULL. Thank you for providing us the address. Once his check is cut we will respond with the check number and date mailed. Checks typically take approx. two to three weeks to be processed. If you have any further questions please don't hesitate to contact us back.
Thank you
Final Consumer Response /* (2000, 43, 2017/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the offer to get our full refund for the magazine we paid for over a year and a half ago. Please mail the refund to our address below as we have recently moved.
[redacted] XXXXX

Initial Business Response /* (1000, 8, 2016/02/23) */
Contact Name and Title: Sherry [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We apologize for the delay, your first issue will arrive with the March/April issue. If you have any further questions please...

call into our office.
OFFER:

We are responding to
complaint number [redacted] We have contacted Mr. [redacted] by phone and let him know we will be issuing him a $40.00 refund for
[redacted] which is unavailable and that we have extended the other two magazines by one year and
they will arrive within approx. eight weeks....

Mr. [redacted] said he was satisfied with this resolution. We
would like to sincerely apologize for the delay in getting this matter resolved, If there are any further
questions or concerns please don't
hesitate to contact us back. We
would like to apologize again for any inconvenience