Adelin Industries LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12725171, and find that this resolution is satisfactory to me.
Thank you.

Initial Business Response /* (1000, 17, 2017/02/06) */
We would like to apologize for Ms. [redacted] not receiving her magazine. We will be issuing her a refund for her order. If there are any further questions please don't hesitate to contact us back. We would like to apologize again for any...

inconvenience.
Initial Consumer Rebuttal /* (3000, 19, 2017/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need a date by when the refund will be. 'this co previously promised me product by a certain date which never materialized. I wish to keep account open until co sends refund.
Final Business Response /* (4000, 21, 2017/02/14) */
Refunds take four to six weeks to process. We will have it out as soon as possible.
Final Consumer Response /* (2000, 31, 2017/03/03) */
Thanks for your help. I did get a refund
[redacted]

Initial Business Response /* (4000, 18, 2017/01/26) */
To whom it may concern,
We show that Ms. [redacted]'s book was first delivered on 10/25/16. We then resent the book as she stated she still hadn't received it. The book was sent USPS tracking number:XXXXXXXXXXXXXXXXXXXXXX and was delivered on...

11/21/16 at 1:54 pm. Being two books were sent we will not be able to refund her for her order. If there are any further questions please don't hesitate to contact us back. We would like to apologize for any inconvenience.
Sincerely,
Sherry
Entrepreneurs Sales, LLC.
Initial Consumer Rebuttal /* (4200, 20, 2017/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a book in April that was supposed to be delivered in August at the latest. I was purchasing it for a sixth-grader. After numerous unreturned phoned calls, I emailed this company and told them I wanted a refund. Then in October, I get a book for a first-grader. I have never received a second book. I do not trust anything from this company. I still have the book and the package. I am on my HOA Board and will make sure that everyone in my neighborhood and the adjoining neighborhood do not purchase anything from this dishonest company if they dare appear to show up this coming year. I paid $65 for a tiny little book after the date I was promised it would arrive for an age of a child that was five years too young. This company should never be allowed to operate and deceive any more people.
Final Business Response /* (4000, 44, 2017/11/21) */
[redacted]Document Attached[redacted]
We are writing to inform you that we have refunded Ms. [redacted] with check number [redacted] in the amount of $65.00. This check was mailed today 11/17/17. We have also attached a copy of the check. If there are any further questions please don't hesitate to contact us back.
Thank you
Final Consumer Response /* (2000, 50, 2017/12/11) */
I received a check for $65. Thank you for all your hard work in resolving this issue.
[redacted]

Initial Business Response /* (1000, 5, 2017/06/23) */
We would like to sincerely apologize for Mr. [redacted] not receiving his magazine. We will be issuing him a full refund for his order. If there are any further questions or concerns please don't hesitate to contact us back. We would like to...

apologize again for the inconvenience.

Initial Business Response /* (1000, 5, 2017/02/16) */
We contacted Ms. [redacted] and left a message informing her that the books that she ordered were unavailable and asked for an email to send her a new list. She never provided us with her email. We emailed her a list to the address provided in the...

complaint. We were trying to give her the opportunity to choose something in place of her books. If she does not do so we will substitute it with something as stated on the receipt. We would like to apologize for any inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called them originally complaining I never received my items. They called and said they would email me a list to pick new items. I called them two more times asking for them to call me to discuss this issue. After I filed this complaint with the Revdex.com, I received an email with a zip attachment of items I could choose in lieu of my originals items. They also stated that the receipt says no refunds. Although I can appreciate they do not like to offer refunds, the receipt also states all items will be delivered within 120 days. It is way past the 120 days, not too mention, I contacted them originally after the 120 days stating my items had not been received, at which point they called and asked for my email. Given they broke the contract of the receipt first by not delivering my products, the contract/receipt would no longer be valued, so they should in good faith just give me a refund. I emailed them stating the above. Finally, sending me a list in zip format through email is completely irresponsible and unprofessional. Seriously, who would open and download a file from a stranger onto their computer??
Final Business Response /* (4000, 9, 2017/02/17) */
We would like to apologize that Ms. [redacted] is not satisfied with not receiving a refund. We never received her email until she filed the complaint. We have pasted the list directly to the email and are awaiting her new choice.

Initial Business Response /* (4000, 17, 2017/01/26) */
To whom it may concern,
We show that Ms. [redacted]'s order should be receiving her magazines. If for some reason they still have not been received please let us know right away. We would like to sincerely apologize for the delay in getting her...

her magazines. If there are any further questions please don't hesitate to contact us back.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Initial Consumer Rebuttal /* (4200, 19, 2017/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received but 3 Charisma magazines and 1 Glamour Magazine which I did not order. I have not received the Christian Today or the Ebony magazine. Either they need to get this right or return my money. It will be 1 year next month (February 2017). I have left several messages and when I do get a return call two or three weeks later it is always an excuse that makes no sense and they still have not gotten it right. I have decided to contact the Attorney General's office of that state and have them to investigate Entrepreneurs Sales, LLC practices.
[redacted]
Final Business Response /* (4000, 21, 2017/01/30) */
We are unsure where the Glamour Magazine is coming from as we do not offer that magazine. We show all three magazines were processed at the same time. We have done a status request to make sure the other two magazines weren't returned for some reason. All three magazines are listed to the same address. We would like to apologize for the inconvenience but assure you we will get the problem resolved.

Initial Business Response /* (1000, 5, 2017/02/16) */
We would like to apologize for Mr. [redacted] not receiving his magazine. We will be issuing him a refund for his order. If there are any further questions please don't hesitate to contact us back. We would like to apologize for any inconvenience.

We would like to sincerely apologize for Ms. [redacted] not receiving her books. We will be issuing her a full refund for her order. Once the check is cut we will reply with a copy of it and the date it was mailed. If there are any further questions please don't hesitate to contact us back. We would...

like to apologize again for the inconvenience.

Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@HOTMAIL.COM
We have taken the book off the publishers and sent the request to the refund department.
OFFER:
Initial Consumer Rebuttal...

/* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like Entrepreneurs Sales to make a clear commitment that they will issue a refund of [redacted] to me by a certain date rather than that they have "sent the request to the refund department" which does not promise any specific resolution or, that they will review my request by a specific date and issue a refund with a certain number of days if the facts are confirmed.
Final Business Response /* (4000, 27, 2016/10/17) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Ms. [redacted] in full. We sent her check number 1132 in the amount of [redacted] on 8/31/16. A copy of the check is attached. If she has not received that check please let us know right away. If she has any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 35, 2016/11/16) */
Hello Ms. [redacted]
My complaint was finally resolved, as Entrepreneurs Sales finally sent me a check for [redacted] representing the cost of the book I ordered and which was never delivered.
Thank you for following up.
[redacted]

WE would like to apologize for Ms. [redacted] not receiving a follow up. We do select random orders to call and verify but not all of them. Her order is not tax deductible as we are a for profit organization and not affiliated with any charity. We do have...

arrangements where books and magazines can be sent as a gift to a children's hospital and a YMCA, but this is a gift not a donation. Her order was placed on a stop and hold due being unsure where the books were to be delivered. We sent a letter back in October asking her to clarify where the books were to be sent. It looks as though she wanted the 120538 going to herself and the 120580 to be sent as a gift. I just need her to verify that and weather she would prefer the other book to go to the children's hospital in Colorado or the YMCA in Arizona. We would like to sincerely apologize again for any confusion.

I am rejecting this response because of the following:(A). Two magazines ordered were (1) [redacted] and (2) [redacted].   
(B). The receipt shows the [redacted] issue cost was $33.35 and [redacted] was $12.40 with a process & handling fee of $15.00. The representative came to a total of $90.00 which we mistakenly paid.These figures do not add up.  We were in the middle of dinner and signed the order without verifying closely.We can send the copy of the magazine  order the representative filled out and the cancelled check we paid for $90.This was a door to door magazine salesman named [redacted] showing on the order.  The cancelled check is  SunTrust Bank #[redacted] For $90 to Entrepreneurs Sales made out on ll-13-17, signed by [redacted]

Initial Business Response /* (1000, 16, 2016/07/20) */
To whom it may concern,
We would like to apologize for Ms. [redacted] not receiving her magazines. We will be issuing her a refund within four weeks. If there are any further quesions or concerns please don't hesitate to contact us back. We...

would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (2000, 27, 2016/11/17) */
I have received the refund check from the adversary, however it did take over 18 months to get this resolved. I appreciate the refund, however I would not do business with this company again.

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: Lameeltra [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have checked with the publisher and the magazines will arrive with the November/December issues. We apologize for any...

delay.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will let you know if I am satisfied or not once my magazines have been received.
The response is that they have checked with the publisher and that my magazines should arrive soon.

Initial Business Response /* (1000, 5, 2016/10/03) */
To whom it may concern,
We would like to apologize for Mr. [redacted] not receiving his book. The book he ordered is unfortunately no longer available to our company. We will be issuing him a refund for his order. If there are any further questions...

or concerns please don't hesitate to contact us back.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this time I do however if I dont get my money refunded then I do not accept their response.
Final Business Response /* (4000, 17, 2016/11/01) */
To whom it may concern,
We received the check back in today's mail. We will be putting it back in the mail today. If he does not receive the check within seven days please let us know. We would like to sincerely apologize for the delay.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 21, 2016/11/14) */
I received a check for the amount they owed me.

Initial Business Response /* (4000, 18, 2017/01/26) */
We would be more than happy to look into Mr. [redacted]'s order and see what is causing the delay. We will need his receipt number and date of purchase to do so.
Thank you,
[redacted]
Entrepreneurs Sales, LLC.
Initial Consumer Rebuttal /*...

(4200, 20, 2017/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information has been provided by fax and by voicemail message on multiple occasions. Likewise my contact number has been left with the company on multiple occasions.
Final Consumer Response /* (4200, 24, 2017/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have left multiple messages with my contact information on it and have faxed the receipt. I will fax again but have done this multiple times. Is there another contact number other than the one I have called multiple times without answer and without a return phone call when previous voicemails were left?
Final Business Response /* (4000, 26, 2017/02/03) */
Our contact number is XXX-XXX-XXXX, fax number is XXX-XXX-XXXX, or he may also email to [redacted]@hotmail.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
We have [redacted] down for a refund. The refund will be mailed out in a company check.
OFFER:
Initial Consumer Rebuttal /*...

(3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is exactly what I heard from this company 3 months ago, in September. They promised a refund and it didn't arrive yet. I don't believe it may take 3+ month to process a refund. What would be acceptable is a refund in the next 2 weeks, no more.
Final Business Response /* (4000, 18, 2016/10/17) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Mr. [redacted] in full. We sent him check number [redacted] in the amount of [redacted] on 8/31/16. A copy of the check is attached. If he has not received it please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Final Consumer Response /* (2000, 22, 2016/11/04) */
I received the check. The complaint was resolved.

Initial Business Response /* (1000, 16, 2016/07/22) */
To whom it may concern,
We would like to apologize for Ms. [redacted] never receiving her order. We will be issuing her a full refund within four to six weeks. If there are any further questions or concerns please don't hesitate to contact us...

back. We would like to again apologize for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales
Initial Consumer Rebuttal /* (2000, 18, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I will be awaiting my full refund !
Final Business Response /* (4000, 24, 2016/10/26) */
[redacted]Document Attached[redacted]
To whom it may concern,
We are writing to inform you that we have refunded Ms. [redacted] in full for her order. She was sent check number [redacted] in the amount of [redacted] on 10/24/16. A copy of this check is attached. If she does not receive her check by 10/31/16 please let us know right away. If there are any further questions or concerns please don't hesitate to contact us back. We would like to sincerely apologize for the delay in getting this matter resolved.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.

Initial Business Response /* (1000, 5, 2016/09/16) */
Contact Name and Title: [redacted] CSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
To whom it may concern,
We would like to sincerely apologize for Mr. [redacted] not receiving his book as of yet. We have looked into the...

order and show that it was under the wrong address. We have corrected the problem and his book should arrive no later than 10/7/16. If he does not receive it by then please let us know. We would like to apologize again for any inconvenience.
Sincerely,
[redacted]
Entrepreneurs Sales, LLC.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No this has gone on long enough.
You have had over a year. The only thing we want at this point is a full refund.
Do not ship the book.
Provide a full refund

Receipt [redacted] and [redacted], september 9.

Initial Business Response /* (1000, 8, 2016/03/14) */
We apologize for the delay, your first issue will begin with the April/May issue. You will recieve the full year starting from the time your fist magazines arrives. If you have any further questions pleace call into our office.
Initial...

Consumer Rebuttal /* (3000, 10, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My desired resolution was that I be able to confirm directly with the magazine that my subscription is now in their system. I called [redacted] Publishing Group, and they do not have my information on file, which indicates that Entrepreneurs Sales has most likely not taken any action to rectify this problem. Again, I request that I be able to confirm my subscription directly, or receive a refund.