Adelin Industries LLC

Initial Business Response / [redacted] (1000, 17, 2017/02/06) */ We would like to sincerely apologize for Mr [redacted] not receiving his magazineWe will be issuing him a refund for his order as requestedIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 19, 2017/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As it has taken now over months, compliant filed with the Revdex.com and the Indiana Attorney General to finally get a response from the company I have little faith there will be a refund or what amount it might beIf the company does come thru I will let you know Final Business Response / [redacted] (4000, 21, 2017/02/14) */ Once the check has been cut we will respond with the date along with a copy of the check for your records Final Consumer Response / [redacted] (2000, 30, 2017/03/08) */ I wanted to advise you that I have received a refund from the companyIts amazing that it took 1/years and the involvement of the Revdex.com and the Attorney Generals office to make it happenI suspect for every person like me who pursues until the end there are dozens who don't and the company relies on that

Initial Business Response / [redacted] (1000, 5, 2015/06/28) */ Contact Name and Title: [redacted] , Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com We communicated with [redacted] and we are giving her a free year of a magazine for her waitWe apologize for any inconvience OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) On June I emailed [redacted] ( [redacted] @hotmail.com) that yes I would like the magazine reordered and would gladly accept their offer of an extra subscriptionOn June [redacted] said no problem she would enter the magazines for me Today, July 2, I received an email from the same person [redacted] sounding like she's never heard from me and telling me she's left multiple messages and needs me to call her I don't really have confidence that this is going to be taken care of Final Consumer Response / [redacted] (4200, 30, 2016/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes that is my correct Georgia home mailing addressPlease, if possible remove it from your posting on this website I appreciate the response, this can be marked as resolved when I have the refund in hand Final Business Response / [redacted] (4000, 32, 2016/10/19) */ To whom it may concern, We will place Ms***'s refund in the mail going to the new addressIf there are any further questions or if she does not receive it please let us knowThank you for your continued patience and we sincerely apologize for any inconvenience Sincerely, [redacted] Entrepreneurs Sales, LLC

Initial Business Response / [redacted] (1000, 6, 2016/07/20) */ To whom it may concern, We would like to apologize for the delay in getting back with Mr [redacted] We did receive his cancelation here in our officeAs stated on the receipt refunds take four to six weeks to processHe should have his refund by the end of AugustIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience Sincerely, [redacted] Entrepreneurs Sales Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dear Entrepreneurs Sales, Complaint ID#: XXXXXXXX In regards to Complaint ID #XXXXXXXX - [redacted] I accept your resolution/response RECEIPT NOXXXXXX SALESMAN: [redacted] SALE - - [redacted] To clarify - Entrepreneurs Sales will be refunding me, [redacted] (minus the [redacted] for processing and handling) Can you please verify the ADDRESS and PERSON OF CONTACT you will be sending the REFUND CHECK to? I would like to make sure there are no further complications regarding the reimbursement for SALE # RECEIPT NOXXXXXX ***PLEASE NOTE [redacted] - IF YOU DO NOT RESPOND TO THIS MESSAGE INDICATING CONTACT INFORMATION AND CONFIRMATION OF [redacted] PAYMENT OR IF THE [redacted] PAYMENT IS NOT RECEIVED by the end of August 31, - I WILL FILE A SUIT IN SMALL CLAIMS COURT IN THE STATE OF INDIANA I WILL SEEK FULL REIMBURSMENT + ACTUAL DAMAGES IN THE AMOUNT OF [redacted] (MAXIMUM CLAIM LIMIT IN THE STATE OF INDIANA) Thank You for your prompt response Final Consumer Response / [redacted] (2000, 21, 2016/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) CHK - [redacted] received Though I needed to threaten legal action in small claims court to reach this point, they did issue a full refund Thank you Final Business Response / [redacted] (4000, 19, 2016/09/09) */ To whom it may concern, We are writing to inform you that a refund in the amount of [redacted] was sent to Mr [redacted] on 9/2/If she has not received that check please let us know immediatelyIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize for any inconvenience Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 15, 2017/02/27) */ We would like to apologize for Mr [redacted] not receiving his book sets as of yetWe show his book sets should arrive no later than 03/17/He will be getting the My First Library Let's Learn which is a book set as well as a book set of Nickelodeon Bubble GuppiesIf there are any further questions please don't hesitate to contact us backWe would like to apologize again for any inconvenience Initial Consumer Rebuttal / [redacted] (2000, 17, 2017/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their PLAN to resolve the matterBecause that is what I signed up for to begin withHowever, if the books aren't received in their entirety, I will be reopening the case and filing a 2nd complaint with the INdiana attorney general's officeAgain , I want a personal phone call at the phone number I left with you on my previous phone message, confirming the plan Final Business Response / [redacted] (4000, 37, 2017/05/11) */ We were told by our clearinghouse that the book was initially sent out in MarchWe checked back with them again when Mr [redacted] said he didn't receive itThey stated the book should of arrived by 05/04/Please let us know if it has not been receivedWe would like to apologize for the delay in getting this matter resolved Final Consumer Response / [redacted] (2000, 40, 2017/05/15) */

Initial Business Response / [redacted] (1000, 5, 2017/06/23) */ We would like to sincerely apologize for Ms [redacted] not receiving her book and magazine subscription as of yetWe have submitted a new order for herShe should receive the book within 2-weeksThe Disney Princess magazine is a bi-monthly magazineShe should receive her first issue within approxeight weeksIf there are any further questions please don't hesitate to contact us backWe would like to apologize again for the inconvenience and delay in getting this matter resolved

Initial Business Response / [redacted] (1000, 18, 2016/07/21) */ To whom it may concern, We would like to apologize for Mr [redacted] not receiving his magazines as of yetWe contacted our clearinghouse and found the order was placed under an invalid zip codeWe have corrected the issue and he should receive the first issue of all three within the next two to four weeksIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience Sincerely, [redacted] Entrepreneurs Sales

Initial Business Response / [redacted] (1000, 8, 2017/11/02) */ We would like to sincerely apologize for the delay in getting backFor some reason this complaint went into our junk boxWe are not able to pull up that receipt numberWe have tried to pull the hard copy of his receipt as well and are not seeing in in June 6th ordersIs it possible that the order was placed on a different date? If all the information is correct if we could get a copy of Mr [redacted] 's sales receipt we will enter his order in right awayAgain we would like to sincerely apologize for him not receiving his magazines and the delay in our response Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point in time, months after purchase, I no longer want the subscriptions, I want a full refund of our funds I will attach a copy of our sales receiptHowever, I find it interesting that the company cannot look at their bank account and see that our check was deposited by them on 6/20/At least that is what my bank indicates Final Consumer Response / [redacted] (2000, 33, 2018/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received the check on approxDec (postmarked date)This was tellingly within days of Revdex.com following up with us to see if payment had been issued (it had not) and Revdex.com reaching out to Entrepreneur Sales yet againWe did also receive a call on 1/9/to confirm receipt of check from company; as a side note the ONLY call we have received from the company in spite of numerous messages left for them over several weeks time originallyI am extremely pleased with the Revdex.com and how they have handled, followed through, and assisted in resolving this issueI feel that the company did in the end what they should have, refunded the money in light of the fact they did not provide a service (fraud?)I would however say that as a whole Entrepreneur Sales appears to use questionable methods and is extremely limited integrityHad I not kept the receipt (for over months) and done due diligence in contacting Revdex.com this would have never been resolved, which is I am sure the normIn the end, I wish my husband had just given the young man selling the magazines $cast would have likely been actually helpful for him and I am guessing he has been taken advantage of by this company as they attempted to do to us Final Business Response / [redacted] (4000, 31, 2018/01/10) */ ***Document Attached [redacted] We have sent Mr [redacted] his refund checkWe have left a message with him to verify that the check has been receivedWe have also attached a copy of the check for your recordsIf there are any further questions please don't hesitate to contact us back

Initial Business Response / [redacted] (1000, 5, 2016/09/27) */ To whom it may concern, We would like to apologize for Ms [redacted] not receiving her magazineWe unfortunately are no longer able to get Fine Cooking MagazineWe have emailed Ms [redacted] a new list for her to choose a magazine in it's placeWe are now waiting for her responseIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience Sincerely, [redacted] Entrepreneurs Sales, LLC

Initial Business Response / [redacted] (1000, 16, 2016/07/20) */ To whom it may concern, We would like to apologize for Ms [redacted] not receiving her magazines as of yetWe have contacted our clearinghouse and show that two of the three magazines should be arriving any day if they haven't already Unfortunately, Climbing Magazine is no longer available through our companyWe will be issuing Ms [redacted] a refund in the amount of [redacted] for that magazineIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience this may have caused Sincerely, [redacted] Entrepreneurs Sales Initial Consumer Rebuttal / [redacted] (3000, 22, 2016/08/11) */ HelloI received the resolution response from Revdex.com on 7/20/16, but as of 8/10/I still have not received the refund check of [redacted] as indicated by the company's responseCould you please check that they have my correct current address on file? [redacted] XXXXX Thank you for your help! [redacted] Final Business Response / [redacted] (4000, 32, 2016/10/25) */ ***Document Attached [redacted] To whom it may concern, We are writing to inform you that Ms [redacted] has been refunded in full for the magazines not receivedShe was sent check number [redacted] in the amount of [redacted] on 10/24/There is a copy of this check attachedIf she does not receive her check by 10/31/please let us know right awayThe check was sent to [redacted] XXXXXThis address was provided to us by the Attorney GeneralIf there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved Sincerely, [redacted] Entrepreneurs Sales, LLC Final Consumer Response / [redacted] (2000, 35, 2016/11/14) */ Yes, this case has been satisfactorily resolvedThank you for your agency's help [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2016/11/11) */ Ms[redacted] we do apologize for the mishapBut on behalf of the company we do not feel we owe you any refundThe receipts you signed says if the magazine /book is unavailable it may be replaced with a similar one which is exactly what happened in the caseThe publication you requested has been discontinued so proper procedure was followed by our company policies and the agreement between you and our company on being able to then accommodate you with a similar publication Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseThe fact that I received anything at all is because I had contacted youNo one from your company tried to contact meI had to send multiple emails to even receive a responseIf you had sent the books in the first place, they would not have been discontinuedMy address has been correct on the receipt this entire timeAgain, the books that you sent me are worth around [redacted] per a google searchI paid you [redacted] This does not equal "similar", nor do the titles you sentYou have stolen money from meYou are thievesIt does not matter what the receipt saysI gave you over [redacted] and I only have [redacted] worth of books, that are NOT similar to the titles I originally orderedI want a refund due to the fact that you have made me wait way over a year after the initial door knockYou are not helping people get on their feet and empowering them, you are teaching them to be thievesYou should be embarrassedI deserve a full refund for the mismanagement, unprofessionalism, and unethical use of your "company logo, mantra, and name"

Initial Business Response / [redacted] (1000, 5, 2017/01/30) */ To whom it may concern, We will be issuing Ms [redacted] a refund for her order by company checkIf there are any further questions please don't hesitate to contact us backWe would like to apologize for the inconvenience Sincerely, [redacted] Entrepreneurs Sales, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company finally emailed me back after I filed the complaint with you, the City of Brunswick (Since they were soliciting without a door to door permit) and with the Attorney General's officeIn their email they told me that they no longer carried the products we ordered and wanted me to select a different productThey said they sent me a letter in Sept to let me know the books were no longer available but we never received any letter and I doubt it was sentI responded to their email saying there are no other products I want from the selection they offered and that I wanted a full refund of [redacted] which is the [redacted] for the books we ordered & never received plus the [redacted] service fee they were charging to ship themThey never responded to my refund request email and considering this has been going on for months I do not want this case closed until I receive a refund from them for the full amount we paid them: [redacted] I have attached a copy of the email correspondence

Initial Business Response / [redacted] (1000, 8, 2016/03/14) */ We apologize for the delay, your first issue will begin with the April/May issueYou will recieve the full year starting from the time your fist magazines arrivesIf you have any further questions pleace call into our office Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) My desired resolution was that I be able to confirm directly with the magazine that my subscription is now in their systemI called [redacted] Publishing Group, and they do not have my information on file, which indicates that Entrepreneurs Sales has most likely not taken any action to rectify this problemAgain, I request that I be able to confirm my subscription directly, or receive a refund

Initial Business Response / [redacted] (4000, 18, 2017/01/26) */ We would be more than happy to look into Mr. ***'s order and see what is causing the delay. We will need his receipt number and date of purchase to do so. Thank you, [redacted] Entrepreneurs Sales, LLC. Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The information has been provided by fax and by voicemail message on multiple occasions. Likewise my contact number has been left with the company on multiple occasions. Final Consumer Response / [redacted] (4200, 24, 2017/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have left multiple messages with my contact information on it and have faxed the receipt. I will fax again but have done this multiple times. Is there another contact number other than the one I have called multiple times without answer and without a return phone call when previous voicemails were left? Final Business Response / [redacted] (4000, 26, 2017/02/03) */ Our contact number is XXX-XXX-XXXX, fax number is XXX-XXX-XXXX, or he may also email to [redacted] @hotmail.com

Initial Business Response / [redacted] (1000, 5, 2017/02/16) */ We contacted Ms. [redacted] and left a message informing her that the books that she ordered were unavailable and asked for an email to send her a new list. She never provided us with her email. We emailed her a list to the address provided in the... complaint. We were trying to give her the opportunity to choose something in place of her books. If she does not do so we will substitute it with something as stated on the receipt. We would like to apologize for any inconvenience. Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called them originally complaining I never received my items. They called and said they would email me a list to pick new items. I called them two more times asking for them to call me to discuss this issue. After I filed this complaint with the BBB, I received an email with a zip attachment of items I could choose in lieu of my originals items. They also stated that the receipt says no refunds. Although I can appreciate they do not like to offer refunds, the receipt also states all items will be delivered within 120 days. It is way past the 120 days, not too mention, I contacted them originally after the 120 days stating my items had not been received, at which point they called and asked for my email. Given they broke the contract of the receipt first by not delivering my products, the contract/receipt would no longer be valued, so they should in good faith just give me a refund. I emailed them stating the above. Finally, sending me a list in zip format through email is completely irresponsible and unprofessional. Seriously, who would open and download a file from a stranger onto their computer?? Final Business Response / [redacted] (4000, 9, 2017/02/17) */ We would like to apologize that Ms. [redacted] is not satisfied with not receiving a refund. We never received her email until she filed the complaint. We have pasted the list directly to the email and are awaiting her new choice.

Initial Business Response /* (1000, 15, 2017/05/08) */
We would like to sincerely apologize for Ms*** not receiving her magazine as of yetWe have contacted our clearinghouse and show the late date for her first issue is 05/if she has not already received itIf there are any further
questions please don't hesitate to contact us backWe would like to apologize again for the inconvenience
Initial Consumer Rebuttal /* (3000, 17, 2017/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response says I will receive a magazine (it was supposed to a series of children's books - really curious what will show up) on 5/I will be on the lookout for that and respond if/when it does not arrive, months after I placed the orderAfter I filed the complaint I continued to email (no phone number is listed) no less than additional emailsMy favorite was an email where I'm concerned they were being chased by a hippo and they should call me immediatelyNo responseHow could you not respond to that! It was so out-of-the-box and not your typical complaint about how you basically stole *** from me and my only recourse of action is to mail all of these Revdex.com complaints to the Attorney Generals office (which I did)But who knowsmaybe you were being chased by a hippo?
Final Consumer Response /* (4200, 30, 2017/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received ANY MAGAZINEAnd I'm really sick of this back and forth messaging over Revdex.comEmail me - you have 20+ emails I sent you, I know you have my contact information and I just dropped you an email today...again
Why is this so painful!!!!!!!!!! Worst company ever
Final Business Response /* (4000, 32, 2017/05/23) */
We have emailed Ms*** directly as she requestedShe is stating she has still not received her magazineWe show delivery by 5/and no notes that it was returned for any reasonWe have explained to her we have contacted our clearinghouse so they can contact the publisher and see where her magazine isThis can take up to ten business days to hear backWe explained that and that she may contact the publisher directly to get a quicker response if she would likeWe would like to sincerely apologize for the delay in getting this matter resolved

We would like to sincerely apologize for you not receiving your magazineMay we please have your receipt number so we can look into your order?

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: Shery *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We apologize for the delayFirst issue will be Feb/March issueWe apologize for any inconvenience
OFFER:
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An inquiry was made to the company on October 17, via emailTheir response on October 20, was they were sorry for the delay and the magazines would arrive with the November/December issuesThe issues were purchased on July 22, Seven months is way to long to wait for an orderI would like a full refund for the subscriptions and the process and handling fees totaling
Final Consumer Response /* (4200, 11, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has been proven to be unreliableI have already been told the issues are coming numerous times to no availI would like a full refund immediately
Final Business Response /* (4000, 13, 2016/02/02) */
Contact Name and Title: Sherry *** Manager
We apologize for the delay, your first issue will be March issueIf you have any further questions please call into our office
OFFER:

Initial Business Response /* (1000, 8, 2016/09/14) */
To whom it may concern,
We will need a copy of Mr***'s receipts in order to send his refund request for processing
Thank you,
Sherry
Initial Consumer Rebuttal /* (3000, 10, 2016/09/20) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
Attached are the sales receipts requested for this complaint caseIf full refund for *** will be sent to me that will be a satisfactory answerI will change to yes once refund is received
*** ***
Final Business Response /* (4000, 24, 2016/10/26) */
***Document Attached***
To whom it may concern,
We are writing to inform you that we have refunded Mr*** in full for his orderHe was sent check number *** in the amount of *** on 10/31/A copy of the check is attachedIf he does not receive it by 10/31/please let us know right awayIf there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved
Sincerely,
***
Entrepreneurs Sales, LLC
Final Consumer Response /* (2000, 27, 2016/11/11) */
Refund Payment was just receivedPlease close this caseThanks
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory only upon receipt of a refund check from the business, in the amount of $and it has then cleared the bank with no NSF fees(they may send a check that bounces)
Thank you,Mrs***

Initial Business Response /* (1000, 6, 2017/06/23) */
We would like to sincerely apologize for Ms*** not receiving her magazinesWe will be issuing her a full refund for the remainder of her orderIf there are any further questions please don't hesitate to contact us backWe would like to
apologize again for the inconvenience
Initial Consumer Rebuttal /* (2000, 8, 2017/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response, but would request that they provide a date that I should expect the full refund amount of the *** They did not provide a date that I should expect the refund and they did not provide the amount of the refundThey only stated a full refund for remainder of her orderThe refund should include the *** process and handling fee plus the cost of the magazines that have not already been refunded, *** for a total of *** The receipt that I previously uploaded reflects that I paid *** which included NASCAR Illustrated - *** which was previously refunded, during my complaints, with the comment that it was no longer available through their companySo with the *** refund that I received, the balance remaining for the order I placed is *** Please advise so that I can reach out to you should I not receive the refund or the refund is not for the correct amountThe rec
Final Business Response /* (4000, 16, 2017/07/20) */
We have refunded Ms*** for the remainder of her orderCheck# *** for *** was sent to herPlease let us now if that has not been receivedIf there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this matter resolved
Final Consumer Response /* (2000, 18, 2017/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check was received this week on 7-19-The check was dated 6-28-and the letter attached with the check was dated July 5, Thank you for your assistance in resolving this problem that has been on-going for over years