Adelin Industries LLC

We would like to sincerely apologize for Ms [redacted] not receiving her booksWe will be issuing her a full refund for her orderOnce the check is cut we will reply with a copy of it and the date it was mailedIf there are any further questions please don't hesitate to contact us backWe would like to apologize again for the inconvenience

WE would like to apologize for Ms [redacted] not receiving a follow upWe do select random orders to call and verify but not all of themHer order is not tax deductible as we are a for profit organization and not affiliated with any charityWe do have arrangements where books and magazines can be sent as a gift to a children's hospital and a YMCA, but this is a gift not a donationHer order was placed on a stop and hold due being unsure where the books were to be deliveredWe sent a letter back in October asking her to clarify where the books were to be sentIt looks as though she wanted the going to herself and the to be sent as a giftI just need her to verify that and weather she would prefer the other book to go to the children's hospital in Colorado or the YMCA in ArizonaWe would like to sincerely apologize again for any confusion

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Contact Name and Title: Lameeltra [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @htomail.com We spoke with [redacted] and informed her that her order would arrive in SeptemberWe apologize for any delay OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) You never spoke to me with the response it would be delivered in SeptemberPER YOUR CONTRACT, it was due in JUNE! Nothing less than an immediate full refund is acceptable Final Consumer Response / [redacted] (2000, 11, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response of a refund however I am wary as to whether they will actually refund the money Final Business Response / [redacted] (4000, 9, 2015/08/20) */ Contact Name and Title: Lameeltra [redacted] We have cancelled the magazine out and sent the request to the refund department OFFER:

Initial Business Response / [redacted] (1000, 5, 2017/10/10) */ We have responded to Ms [redacted] 's email letting her know how to choose the equivalent items in place of the two she orderedWe are awaiting her new choices so we can get them entered right away Thank you

Initial Business Response / [redacted] (1000, 17, 2017/05/08) */ We have contacted Mr [redacted] by email offering to extend his subscription for the delayHe informed us he would still in fact like a refundWe are processing his request now Initial Consumer Rebuttal / [redacted] (2000, 19, 2017/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Entrepreneurs offer as long as "processing his request" means giving a full refund of [redacted]

We would like to sincerely apologize for Mr [redacted] not receiving his magazines as of yetWe show him down for issues of Astronomy magazine, issues of American Prospect, and issues of VideomakerI will be processing his order today with our clearinghouseThe publishers should show his order within 7-business daysIf he would like confirmation that the order has been placed he may contact the magazines at 877-246-for Astronomy, 888-687-for American Prospect, and 800-284-for VideomakerIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for the inconvenience

Initial Business Response / [redacted] (1000, 5, 2016/10/03) */ To whom it may concern, We would like to apologize for Ms [redacted] not receiving her magazine as of yetUnfortunately, the magazine she ordered is no longer available through our companyWe have emailed her a new list to choose a new magazine in it's placeWe are awaiting a response from herIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/10/04) */ I received an email from them saying the magazine I ordered is no longer availableThey sent me a list of alternatives (prices varied above and below what I spent) and told me to pick oneI replied that I didn't want another magazine and that I didn't want to do business with them since they ignored my messagesI asked for a refund of my [redacted] and they said I should receive one in 4-weeksIf I don't have my money by 11/30, I will follow up with you again Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/09/29) */ To whom it may concern, We would like to apologize for Mr [redacted] not receiving his magazine as of yetWe have looked into his order and show that it was placed under an incorrect zip codeWe have corrected the problem and his first issue should arrive in approxeight weeksWe have also entered an additional year for the lengthy delayIf there are any further questions or concerns please don't hesitate to contact us backAgain, we would like to apologize for any inconvenience Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/03/20) */ Hi ***, This is a follow up email regarding my previous complaint file # XXXXXXXX, which was closed because you received a response from the business in question stating that they would send me the magazine subscription I paid [redacted] forTo this date I have STILL not received my magazine subscriptionWhat can be done about this? I await for your response, Allison and [redacted] Final Business Response / [redacted] (4000, 41, 2017/09/20) */ We will be issuing Mr [redacted] a refund in FULLThank you for providing us the addressOnce his check is cut we will respond with the check number and date mailedChecks typically take approxtwo to three weeks to be processedIf you have any further questions please don't hesitate to contact us back Thank you Final Consumer Response / [redacted] (2000, 43, 2017/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the offer to get our full refund for the magazine we paid for over a year and a half agoPlease mail the refund to our address below as we have recently moved [redacted] XXXXX

Initial Business Response / [redacted] (1000, 5, 2017/06/23) */ We would like to sincerely apologize for Mr [redacted] not receiving his magazineWe will be issuing him a full refund for his orderIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for the inconvenience

Initial Business Response / [redacted] (1000, 17, 2016/07/21) */ To whom it may concern, We are unable to locate Ms [redacted] 's order just by her nameCould you please provide us with a receipt number so we may look up her orderIf there are any further questions or concerns please don't hesitate to contact us back Sincerely, [redacted] Entrepreneurs Sales Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any response from the company in the mail as you refer tooIf they are saying they need more info from me, it is just a delay tacticEvery time I contacted them I left my info including the receipt number and my name and addressI will respond to them aGAINThis transaction took place on 2/6/15!!!! They also defrauded of my neighbors with the same scam RECEIPT [redacted] DEERFIELD BEACH FLORIDA XXXXX XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 68, 2017/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their proposed resolution is accepted although at this time, I still have not received the check they keep promisingWhat is their delay now!!! It is more of their scam!!!! I will be happy to inform you if it ever arrives!!!!!!! Final Business Response / [redacted] (4000, 78, 2017/08/03) */ The check is in the mail and should be received any day nowWe would like to apologize for the inconvenience

Initial Business Response / [redacted] (1000, 8, 2015/09/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com We have spoken with [redacted] and have also sent our copies for him to read until his arrives OFFER: Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has never spoken directly with meThe only contact they have made with me is what was documented in my initial complaintThey called and left a voice mail message on January 30th, which was months agoI have intentionally waited since the business response was posted on 9/23/to see if anything arrived in the mail, or if they would attempt to contact meI have received no contact or response at this point It is unreasonable to think that I should have to contact a company this many times and resort to a Revdex.com complaint just to receive a magazine subscription (that I over paid for)It has been over months since my order was placedTo date I have received the issues for just one of my subscriptions It is clear to me at this point that there was no order for the remaining subscriptions placedThe company has provide no proof that they ever intended to honor this purchase in full At this time I would still like to receive a refund of [redacted] for the subscriptions that were never delivered Final Business Response / [redacted] (4000, 21, 2016/10/20) */ To whom it may concern, We show that Mr [redacted] is receiving all three magazines in addition to the free magazine of Weight Watchers, If there are any further questions or concerns please don't hesitate to contact us backWe would like to sincerely apologize for the delay in getting this resolved Sincerely, [redacted] Entrepreneurs Sales, LLC Final Consumer Response / [redacted] (2000, 23, 2016/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the company eventually resolved this situation, it is disappointing that it took over years and a Revdex.com complaint to rectify thisI now turn away any solicitor who says they work with entrepreneur sales due to this experience

Your order was placed on hold as we were unsure where you wanted the books deliveredThe sales agent receives a generous portion of the sale totalNone of the money received goes to charityWe can have all of the books delivered by 2/14/Once that date is here I can contact our clearinghouse for tracking information on the book that is being sent as a gift

Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ Contact Name and Title: [redacted] CSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com To whom it may concern, We would like to sincerely apologize for Mr [redacted] not receiving his book as of yetWe have looked into the order and show that it was under the wrong addressWe have corrected the problem and his book should arrive no later than 10/7/If he does not receive it by then please let us knowWe would like to apologize again for any inconvenience Sincerely, [redacted] Entrepreneurs Sales, LLC Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) No this has gone on long enough You have had over a yearThe only thing we want at this point is a full refund Do not ship the book Provide a full refund

Initial Business Response / [redacted] (1000, 16, 2016/07/22) */ To whom it may concern, We would like to apologize for the delay in getting Ms [redacted] 's magazine out to herWe have contacted our clearinghouse and the publisher on her orderThey stated she should receive her first issue no later than the second week of August if she has not alreadyThe first issue she receives will be the first of her subscriptionShe will not miss out on any due to it taking so long to arriveIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize again for any inconvenience Sincerely, [redacted] Entrepreneurs Sales Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I placed this order almost months agoBased on the terms of the agreement I signed I was guaranteed delivery within daysthis did not occurHad I never contacted the company I believe I would have never gotten my orderI did contact the company and I was promised a refund multiple times which never arrivedI have spent alot of time calling and emailing and filing complaints in order to get any response from this company and therefore I feel that I still deserve the refund I was told to expectYou can look at the last complaint I filed (because the only way the company response is if I file a compliant here) and on that compliant they promised me a refundi want my [redacted] back Final Consumer Response / [redacted] (2000, 28, 2016/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 26, 2016/09/09) */ To whom it may concern, We are writing to inform you that a refund in the amount of [redacted] was sent to Ms [redacted] on 9/2/If she has not received that check please let us know immediatelyIf there are any further questions or concerns please don't hesitate to contact us backWe would like to apologize for any inconvenience Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/06/23) */ We would like to sincerely apologize for Ms [redacted] not receiving her magazineWe have entered her order and extended it by six issues giving her a total of twelve issues for the inconvenienceIf there are any further questions please don't hesitate to contact us backWe would like to apologize again for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/08/16) */ I was not able to determine if I was satisfied with the business' response to my complaint because another promise to deliver the magazine I ordered wasn't enoughIn an effort to give them ample time to make good on their word, I have patiently waited for weeks to see if I would actually receive the magazineUnfortunately, not one issue has been delivered Final Business Response / [redacted] (4000, 29, 2017/10/05) */ ***Document Attached [redacted] Here is a copy of Ms [redacted] 's refund checkIt will be mailed out 10/5/If there are any further questions please don't hesitate to contact us back Thank you

Initial Business Response / [redacted] (1000, 5, 2016/10/03) */ To whom it may concern, We would like to apologize for Mr [redacted] not receiving his bookThe book he ordered is unfortunately no longer available to our companyWe will be issuing him a refund for his orderIf there are any further questions or concerns please don't hesitate to contact us back Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) At this time I do however if I dont get my money refunded then I do not accept their response Final Business Response / [redacted] (4000, 17, 2016/11/01) */ To whom it may concern, We received the check back in today's mailWe will be putting it back in the mail todayIf he does not receive the check within seven days please let us knowWe would like to sincerely apologize for the delay Sincerely, [redacted] Entrepreneurs Sales, LLC Final Consumer Response / [redacted] (2000, 21, 2016/11/14) */ I received a check for the amount they owed me

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Contact Name and Title: Sherry [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com We apologize for the delayFirst issue will arrive with the Jan/Feb issueWe apologize for any inconvenience OFFER:

Initial Business Response / [redacted] (1000, 5, 2017/01/30) */ We would like to sincerely apologize for Mr [redacted] not receiving his magazinesWe would be more than happy to look into his orderWe will need his receipt number and date of purchase to do so

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Contact Name and Title: Lameeltra [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com We spoke with [redacted] and informed her that her books will arrive in December as states on her receipt OFFER:

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Contact Name and Title: Sherry [redacted] Contact Phone: XXX-XXX-XXXX To whom it may concern, We called and spoke with Mr [redacted] yesterday 07/22/regarding his orderWe informed him we had his order under an incorrect addressWe corrected the issue and told him he should receive his first issue within 4-weeksHe will not miss out on any issues due to it taking so long wo arriveWe would like to sincerely apologize for any inconvenience this may have causedIf there are any further questions or concerns please don't hesitate to contact us back Sincerely, Sherry [redacted] Entrepreneurs Sales, LLC OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this offer and would like a full refund.I am not waiting another to weeks for a product I ordered months ago