Adore Me, Inc.

Adore Me always delivers my items quick and they are always make with great quality, I order every month & am always so happy when I get my box in the mail

I absolutely love adore me! The things that I have gotten have been my exact size and have all been exactly what I wantedThey also shipped very quickly! I have been so happy with everything from them!!

I have shopped with Adore Me a few times and have found the products to be amazingThe quality of the products are greatI have not had problems with the company of its priducts

They are very user friendly and helpful any exchange is of great ease

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*** *** *** ***This is in reply
to complaint #***First of all, we would like to apologize to the customer for the dissatisfying service they receivedThis is unacceptable and we assure the customer that we are going to investigate this issue and prevent it from reoccurring.In regards to the membership, we would like to explain how it worksCustomers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skip the month or make a purchaseVIP members who do not shop or skip the *** day of each month (11:59:p.mEST), will be charged $39.95 and will receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store creditsCredits expire months after the charge.Regarding the charges, upon further investigation, we see that the customer received a refund on February *** 2014, however, the account was not deactivated on that date (see attached image #1) During the months of March and April, the customer skipped the month from their showroom, therefore avoiding the charge (see attached image #2). From the month of May until July 2014, the system attempted to automatically make charge, however the attempts failed and therefore the customer was not charged (see attached image #3). From the month of August until October 2014, the customer did not skip the month and was charged for store creditThe $39.95 store credit for October wasrefunded on November *** 2014, and the VIP account was deactivated at the customer’s request (see attached image #1).For the remaining store credit of $79.91, the customer is welcome to contact our Claims Department.In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refundAll requests sent to the Claims department must be typed and mailed or emailed to:Adore Me: Claims*** *** ***
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We will analyze the case and provide an answer by email within 10 business days (from the postmarked date)Best regards, *** ***
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This is in reply
to the complaint ID #***.Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience we may have caused themIn regards to the membership, we would like to explain how it worksWe have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1) Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skip the month or make a purchaseThe membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3)The customer was also sent notification emails, that can also bee seen in image #Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the *** day of each month (11:59:p.mEST), are charged $39.95 and receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits Customers are able to request a refund directly, here: ***, within days of the chargePlease note that in order to be eligible for a refund of store credit charged beyond days, customers must send an email to our Claims department, ***, explaining the case and why they were not able to call within our day limit to request a refund.Moreover, upon further investigation, we see that the customer was unsubscribed from the membership and was refunded November’s store credit of $on December ***, (see attached image #4)If there are further comments questions or concerns, please let us know. Best regards, *** ***
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I like that most everything on the site is a set The prices are reasonable and the quality is great

I love my stuff I order from adore meThe only thing is half the time when I go to order a bra or panties your out of my size

Love my new lingerie very sexy and tye fit is just right

There stuff is often comfortable and cute to wear it make me feel sexy and the design are well thought out they support your breast while not making you look wreid underneath

I have been a customer with Adore me for almost a year and I have not had any bad experiences I recommended them to my friend and she loves the service

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Dear RevDex.com,
This is in reply to the
/>
complaint ID***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
As previously stated this customer has been unsubscribed
from the VIP Membership
For SHIPPING, RETURNS AND EXCHANGES
Free shipping, free exchanges and easy return to and
from addresses within the U.S of any merchandise ordered through the Site or in
connection with your membership are subject to the Adore Me Shipping, Return and
Exchange Policies. Customers
with addresses outside of the U.S and are welcome to purchase alternative
shipping methods at their expense that allows tracking or insurance on the
package. Please note that Adore Me does is not responsible for
packages sent without tracking information. There is no exchange
possible on any merchandise given away for free during a promotional
operation. All products returned for a refund are subject to a $
restocking fee per set, to be deducted from the amount refunded to the card
used for purchaseReturns for a credit will not be charged the $
restocking fee per set
Replacement
of products and credits to your account for shipped merchandises claimed as not
received are subject to our investigation, which may include postal-service
notificationWe will adjust your account at our discretionRepeated claims of
undelivered merchandise may result in the cancellation your membership
Please
also refer to our Shipping, Return and
Exchange Policies section, for additional details
Best regards,
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I love my robeVery smooth and comfy

Love this companyThe products are high quality and the box they come in is welcoming and makes you excitedI love getting my boxesThe customer service is great too I've only had to use it once but they were fast and helpful

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*** *** *** *** This is in reply to the
complaint ID #***Thank you so much for contacting us.First of all, we would like to apologize to the customer for any inconvenience we may have caused themIn regards to the membership, we would like to explain how it worksWe have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skipthe month or make a purchase Emails regarding membership sent to the customer in question can be seen attached in image# It appears that the customer has viewed the membership confirmation email that was sent on February ***, 2014, in which the terms of the membership were explained.VIP members who do not shop or skip by the *** day of each month (11:59:p.mEST), are charged $39.95 and receive the same amount in store credit that they can use towards any purchase on the websiteMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:59p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits Customers are given the option to request a refund directly, here: ***,within days of the charge.In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refundAll requests sent to the Claims department must be typed and mailed OR emailed to:*** *** ***
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I'm torn with these guysThe products I've ordered are visually beautifulI've gotten setsof them broke, One lasted months and another within a monthThey replaced one set, but the older one they said was outside the month guarantee
Also, note that if you get any of their freebies (the tote bag, sunglasses, belly bracelet) those orders don't count towards you buy 5, get one free
I suggest you wear these right away so that you know within the month if they are well made
Again, gorgeous looking products, just not necessarily sturdy or lasting

Would not refund hundreds of dollars they took from my accountAnd unhelpful customer serviceAlso the products are very low quality

I heard about this app through a buddy of mine he told me how much his wife loved it, so I gave it a shot...and my wife really loves getting a surprise gift from me on the mail every monthAnother plus is I don't feel awkward going into a lingerie store I can't shop for my wife from my phone or computerThanks again

Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that
they have since reached us and been unsubscribed
as of 4/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
This customer was unsubscribed
Best
regards,
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On small side