Adore Me, Inc.

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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/as well as refunded in the amount of $for the month of June
We are not trying by any means to force customers in a subscription program
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not skip or make a purchase in
April and was charged on 04/**/2014, 05/**//2014, and 06/**/As previously
stated I have refunded her and, unsubscribed her from the VIP Membership
Action taken on this customer’s account (as seen in image #3):
For any remaining store credit that exceeds our
day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
departmentAll refunds are subject to our Refund Policy
Please note: Credits
resulting from the monthly charge on the *** are only eligible for a refund up
to days past the date of the charge. In order to be eligible for a refund
of store credit beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
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We will analyze your case
and provide an answer by email within business days (from the postmarked
date) if you are from the U.S. or month (from the postmarked date) if
you are from Canada or another country.
Store credit refunds are at
the sole discretion of Adore Me.comOrders placed using Groupon, will not be
partially refunded for sets not receivedThe only way to receive a refund for
orders placed with a Groupon, is to return the entire order.
Please also refer to our How It Works section, for additional details
Best regards,
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I love the adore me products, quality of materials, and their website

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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in February
and was charged on 02/***/2014, 03/**/2014, 04/**/214, 05/**/2014, 06/**/
and 07/**/but contacted us on 08/**/and was unsubscribed at the time
she calledAs previously stated this customer was already unsubscribed
This customer has already contacted our claims
department and was refunded in the amount of $(as seen in image #3):
Best regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have read their response, and still entirely believe they should refund me for all of the charges, howeverWhen I spoke to them beforehand I told them to cancel my account or whatever was linking me to getting chargedThey said I was not going to be charged any longerBut on October *** they charge my credit card AGAINI am sending you a snapshot of online banking to show their chargeThis is unbelievableI'm just a young woman, Im certainly not made of moneyAnd $monthly charges that won't stop do add up for someone like meI'm not using their products, I asked to be removed from the vip listI was given a confirmation I was removed, yet they charge me againThis needs to stop, I deserve to be refunded in full, and if not in full at least for the charge they took after I cancelled my "subscription".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have ordered from Adore Me more times than I care to admit! Every time I am provided with a beautiful set that makes me feel beautiful like never before in cute packagingI have never had any problems with my items or with being charged when I shouldn'tI skip the month when I don't want anything and they are very clear wit how the VIP membership works and they email you several times about shopping or skippingI have replaced all of my underwear with their items and they are excellent quality:)

I love all the bras and panties that I've gotten from Adore Me, Inc You can't can't a better bra/pantie set for this price They fit true to size and wear like iron Haven't bought one that I don't love I'm still trying to figure out sizing on the lingerie and sleepwear

All of my orders come at a reasonable amount of time after I order it, and all the products are accurate to the description

I have never dealt with a company with such useless "customer service"I use that term very loosely, because apparantley they do not have the power to do anything at all other than answer the phone and scream at their customersI have called at this point timesI tried to exchange a robe, and they have the robe but refuse to give me the credit or the refundAt this point I am so disgusted by them I will canceling my membership, for going the free item I have earned, and will be sure to tell everyone I know not to use themI am a boudoir photographer and I have been referring hundreds of customers to themThat will be not be the case anymorePS if you talk to a Mike or a Jasmine out of Florida tell them to go to hell for meThey both spent a fair amount of time on the phone screaming at me saying all kinds of crazy stuffThey are terrible

I have not received this order yetThe post office said delivery was attempted at 8:pm yesterday and that this business address was closedThat is incorrectThis is my restaurant and it is never closed before 9:pm
Please see that it is delivered again

Always a positive experience with Adore Me! Recommend it to anyone who loves to feel sexy and pretty

AdoreMe, Inc*** *** *** *** *** *** ** ***Phone: ***The Revdex.com, New York** *** *** *** *** *** *** ** ***, December ***,
2014This is in reply to complaint # ***.In regards to the membership, we would like to explain how it worksCustomers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skip the month or make a purchaseVIP members who do not shop or skip the *** day of each month (*** *** ***), will be charged $39.95 and will receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the *** day *** *** ***) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store creditsCredits expire months after the charge. Emails regarding membership sent to the customer in question can be seen attached in image# 1.Upon further investigation, we can confirm that the customer was unsubscribed from the membership on November *** (see attached image #2) and November’s store credit of $was refunded to the customer’s bank account.Moreover, the customer contacted our Claims Department and was refunded $on November *** (see attached image #3)If there are further comments questions or concerns, please let us know. Best regards, *** *** *** *** *** *** *** *** ** ***Phone: ***

Absolutely love their products and always deliver on timeI have had to return one item due to fit and customer service was very prompt and easy to deal with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

When I ordered it said my order would arrive between 3-buisness days after shipment and my order arrived about month after shipmentIt took way too long and even though I emailed the sight, their response was always that my shipment should arrive soonI didnt order during a holiday time so I do not know why it took so longI understand they have mamy shipments but I still think it took too longThe items were very nice but unfortunately because of the shipment I was not able to take my items on vacation with me which was the purchase of my order

I really love adoreme Whether it's bras or pajamas I've fallen in love with it all! What I wish is that all of your bras were the same size Everywhere else I'm a 36c here I'm a 38c or sometimes larger because the bra straps and the band's aren't the same length as others that I've bought

My wife LOVES the lingerie that either of us buy for herKeep up the great work!!!

I love Adore!!!! I jus haven't recievwd my las order yet...waiting patiently!!!

I love everything bought from Adore Me

I love my itemsEverything has fit so well and makes me feel so sexy

Great website, wonderful products, and great benefits for membersEverything is convenient and easy for the customer