Adore Me, Inc.

The bras and underwer are great quality and I look forward to wearing them after I orderThe baithing suits are true to size on too which helps because most are not as wel as good qualityThanks!

I love all the bras and panties that I've gotten from Adore Me, Inc You can't can't a better bra/pantie set for this price They fit true to size and wear like iron Haven't bought one that I don't love I'm still trying to figure out sizing on the lingerie and sleepwear

I am incredibly upset as to how this company runs their business with their clientsI have written several documented emails, had numerous conference calls and due to the errors on their end regardless of ALL the documentation and recordings of calls, this business has not only failed to follow thrgh on reimbursing me for a membership I no longer authorized as of last year but they have charged me an additional $dollars that they agreed they wld issue a refund for and have not way beyond the close dateI cannot reach the corporate as this has been a lot of lengthy work on my end to resolve....& no one seems to careWhy should they? They just pocketed all my money for me having purchased nothing from any of itThey have also removed all my credits of payments to be used in addition tooI have never worked with a company ever that treats their customers like thisIt's unbelievable!!

Adore Me is very convenient and delivers within time frame given with no problemsWill continue to shop with Adore Me

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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/as well as refunded in the amount of $for the month of June
We are not trying by any means to force customers in a subscription program
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not skip or make a purchase in
April and was charged on 04/**/2014, 05/**//2014, and 06/**/As previously
stated I have refunded her and, unsubscribed her from the VIP Membership
Action taken on this customer’s account (as seen in image #3):
For any remaining store credit that exceeds our
day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
departmentAll refunds are subject to our Refund Policy
Please note: Credits
resulting from the monthly charge on the *** are only eligible for a refund up
to days past the date of the charge. In order to be eligible for a refund
of store credit beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
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We will analyze your case
and provide an answer by email within business days (from the postmarked
date) if you are from the U.S. or month (from the postmarked date) if
you are from Canada or another country.
Store credit refunds are at
the sole discretion of Adore Me.comOrders placed using Groupon, will not be
partially refunded for sets not receivedThe only way to receive a refund for
orders placed with a Groupon, is to return the entire order.
Please also refer to our How It Works section, for additional details
Best regards,
*** ***
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*** *** *** ** ***

Always love the orders I getI have no complaints

LOVE their bathing suits and pj sets, but bras don't hold up as well as I'd hopedOverall extremely happy with my other purchases though!!

Adore Me is positively the best bra shopping experience I have ever had! Cute styles in my size and wonderful comfort and sooo easy!!

I have ordered a lot of items from AdoreMe and have loved everything

I have not received this order yetThe post office said delivery was attempted at 8:pm yesterday and that this business address was closedThat is incorrectThis is my restaurant and it is never closed before 9:pm
Please see that it is delivered again

Great website, wonderful products, and great benefits for membersEverything is convenient and easy for the customer

I love everything bought from Adore Me

I love Adore!!!! I jus haven't recievwd my las order yet...waiting patiently!!!

My wife LOVES the lingerie that either of us buy for herKeep up the great work!!!

Best fitting bras for plus size women

AdoreMe, Inc*** *** *** *** *** *** ** ***Phone: ***The Revdex.com, New York** *** *** *** *** *** *** ** ***, December ***,
2014This is in reply to complaint # ***.In regards to the membership, we would like to explain how it worksCustomers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skip the month or make a purchaseVIP members who do not shop or skip the *** day of each month (*** *** ***), will be charged $39.95 and will receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the *** day *** *** ***) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store creditsCredits expire months after the charge. Emails regarding membership sent to the customer in question can be seen attached in image# 1.Upon further investigation, we can confirm that the customer was unsubscribed from the membership on November *** (see attached image #2) and November’s store credit of $was refunded to the customer’s bank account.Moreover, the customer contacted our Claims Department and was refunded $on November *** (see attached image #3)If there are further comments questions or concerns, please let us know. Best regards, *** *** *** *** *** *** *** *** ** ***Phone: ***

Absolutely love their products and always deliver on timeI have had to return one item due to fit and customer service was very prompt and easy to deal with

I have never dealt with a company with such useless "customer service"I use that term very loosely, because apparantley they do not have the power to do anything at all other than answer the phone and scream at their customersI have called at this point timesI tried to exchange a robe, and they have the robe but refuse to give me the credit or the refundAt this point I am so disgusted by them I will canceling my membership, for going the free item I have earned, and will be sure to tell everyone I know not to use themI am a boudoir photographer and I have been referring hundreds of customers to themThat will be not be the case anymorePS if you talk to a Mike or a Jasmine out of Florida tell them to go to hell for meThey both spent a fair amount of time on the phone screaming at me saying all kinds of crazy stuffThey are terrible

I love my itemsEverything has fit so well and makes me feel so sexy

Always a positive experience with Adore Me! Recommend it to anyone who loves to feel sexy and pretty