Adore Me, Inc.

When I ordered it said my order would arrive between 3-buisness days after shipment and my order arrived about month after shipmentIt took way too long and even though I emailed the sight, their response was always that my shipment should arrive soonI didnt order during a holiday time so I do not know why it took so longI understand they have mamy shipments but I still think it took too longThe items were very nice but unfortunately because of the shipment I was not able to take my items on vacation with me which was the purchase of my order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I've ordered from Adore Me three times in the past and had to return onceSo I can confirm they offer a high quality product and additionally, have a no hassle return policy that's easy to use and doesn't require contacting customer serviceEverything you need comes right in the box

I really love adoreme Whether it's bras or pajamas I've fallen in love with it all! What I wish is that all of your bras were the same size Everywhere else I'm a 36c here I'm a 38c or sometimes larger because the bra straps and the band's aren't the same length as others that I've bought

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As the attached documents show, I have been charged yet again for "store credit" without my permission as of 6/*/Therefore, the business's assertion that I contacted them and my unwanted subscription was cancelled as of 5/**/is an outright lieThis business is clearly dishonest, and in addition to my original requests I would like this most recent $refunded immediately
Sincerely,
*** ***

***
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been
unsubscribed
as of 5/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchaseCustomers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
This customer has not been charged
Best regards,
***

They have the cutest productsI love everything that I have purchased from themIt comes wrapped up so nicely in the boxes

*** ***
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Dear RevDex.com,
This is in reply to the
complaint
ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not receive any additional
charges other than for the order they placed on 08/**/As previously
stated this customer was already unsubscribed
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***

Great prices nice selections I have not had a bad experience with this company

Very good customer service/email supportQuick response, very helpful

Thank you so much for
contacting us
Here is a look at what
appears on our terms and conditions on our website:
SHIPPING,
RETURNS AND EXCHANGES
Free shipping, free exchanges
and easy return to and
from addresses within the U.S of any merchandise ordered through the Site or in
connection with your membership are subject to the Adore Me Shipping, Return
and Exchange Policies. Customers with addresses
outside of the U.S and are welcome to purchase alternative shipping methods at
their expense that allows tracking or insurance on the package. Please
note that Adore Me does not hold responsibility on packages
sent without tracking information. There is no exchange possible on
any merchandise given away for free during a promotional operation. All
products returned for a refund are subject to a $restocking fee per set,
to be deducted from the amount refunded to the card used for purchaseReturns
for a credit will not be charged the $restocking fee per set
Replacement of
products and credits to your account for shipped merchandises claimed as not
received are subject to our investigation, which may include postal-service
notificationWe will adjust your account at our discretionRepeated claims of
undelivered merchandise may result in the cancellation your membership
Best regards,
***

I absolutely love my purchases from Adore Me !!!!!! I couldn't be happier with the products, and timely shipping! ??

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Adore Me conducts its solicitations, billing, sales, returns, and other processes through the internetThe fact that it has a completely different policy for refunds, i.erequiring a non-electronic letter, shows that Adore Me is adding an additional impediment to discourage consumers from seeking refundsIn addition, this is an "opt-out" system, whereby the consumer must take affirmative action to avoid being billed for absolutely nothing, other than a store credit, which has no value added, since the consumer could just as easily pay for the product at the time of orderingIn a class action lawsuit, it wil be interesting to see how much unexpended funds Adore Me bills, collects, and ultimately keeps
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** And *** ***

Its a great quality and I love the fit

I love adore me the products are beautiful and fit wonderfulShipping is fast and come wrapped beautiful

*** ***
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Dear RevDex.com,
This is in reply to the
complaint ID
***
Thank you so much for contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 5/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***

This is a great place to shop!

Everything that I have bought has fit me perfectly and I have had no problems with anything at all

I love adoreme.comThey have a huge selection, and the prices are amazingThe returns/exchange process is the easiest of any online company I've purchased from

This is a great way to spoil your love one with stuff you both will love!her to wear and you to see!great return service.a wide selection