Adore Me, Inc.

Best fitting bras for plus size women

I have ordered a lot of items from AdoreMe and have loved everything

I've ordered from Adore Me three times in the past and had to return onceSo I can confirm they offer a high quality product and additionally, have a no hassle return policy that's easy to use and doesn't require contacting customer serviceEverything you need comes right in the box

Adore Me is positively the best bra shopping experience I have ever had! Cute styles in my size and wonderful comfort and sooo easy!!

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Dear RevDex.com,
This is in reply to the
complaint ID
***
Thank you so much for contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 5/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
Best regards,
*** ***
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Its a great quality and I love the fit

I love adore me the products are beautiful and fit wonderfulShipping is fast and come wrapped beautiful

I absolutely love my purchases from Adore Me !!!!!! I couldn't be happier with the products, and timely shipping! ??

Everything that I have bought has fit me perfectly and I have had no problems with anything at all

***
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been
unsubscribed
as of 5/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchaseCustomers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
This customer has not been charged
Best regards,
***

They have the cutest productsI love everything that I have purchased from themIt comes wrapped up so nicely in the boxes

Thank you so much for
contacting us
Here is a look at what
appears on our terms and conditions on our website:
SHIPPING,
RETURNS AND EXCHANGES
Free shipping, free exchanges
and easy return to and
from addresses within the U.S of any merchandise ordered through the Site or in
connection with your membership are subject to the Adore Me Shipping, Return
and Exchange Policies. Customers with addresses
outside of the U.S and are welcome to purchase alternative shipping methods at
their expense that allows tracking or insurance on the package. Please
note that Adore Me does not hold responsibility on packages
sent without tracking information. There is no exchange possible on
any merchandise given away for free during a promotional operation. All
products returned for a refund are subject to a $restocking fee per set,
to be deducted from the amount refunded to the card used for purchaseReturns
for a credit will not be charged the $restocking fee per set
Replacement of
products and credits to your account for shipped merchandises claimed as not
received are subject to our investigation, which may include postal-service
notificationWe will adjust your account at our discretionRepeated claims of
undelivered merchandise may result in the cancellation your membership
Best regards,
***

I love adoreme.comThey have a huge selection, and the prices are amazingThe returns/exchange process is the easiest of any online company I've purchased from

This is a great place to shop!

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Dear RevDex.com,
This is in reply to the
complaint
ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not receive any additional
charges other than for the order they placed on 08/**/As previously
stated this customer was already unsubscribed
Best regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Adore Me conducts its solicitations, billing, sales, returns, and other processes through the internetThe fact that it has a completely different policy for refunds, i.erequiring a non-electronic letter, shows that Adore Me is adding an additional impediment to discourage consumers from seeking refundsIn addition, this is an "opt-out" system, whereby the consumer must take affirmative action to avoid being billed for absolutely nothing, other than a store credit, which has no value added, since the consumer could just as easily pay for the product at the time of orderingIn a class action lawsuit, it wil be interesting to see how much unexpended funds Adore Me bills, collects, and ultimately keeps
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** And *** ***

Very good customer service/email supportQuick response, very helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As the attached documents show, I have been charged yet again for "store credit" without my permission as of 6/*/Therefore, the business's assertion that I contacted them and my unwanted subscription was cancelled as of 5/**/is an outright lieThis business is clearly dishonest, and in addition to my original requests I would like this most recent $refunded immediately
Sincerely,
*** ***

Great prices nice selections I have not had a bad experience with this company

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This is in reply
to the complaint ID #***.Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience we may have caused themIn regards to the membership, we would like to explain how it worksWe have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1) Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the *** reminding them to either skip the month or make a purchaseThe membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3)The customer was also sent notification emails, that can also bee seen in image #Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the *** day of each month (11:59:p.mEST), are charged $39.95 and receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits Customers are able to request a refund directly, here: ***, within days of the chargePlease note that in order to be eligible for a refund of store credit charged beyond days, customers must send an email to our Claims department, ***, explaining the case and why they were not able to call within our day limit to request a refund.Moreover, upon further investigation, we see that the customer was unsubscribed from the membership and was refunded November’s store credit of $on December ***, (see attached image #4)If there are further comments questions or concerns, please let us know. Best regards, *** ***
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