Adore Me, Inc.

Love all the stuff I have bought from here so far! The bras are great quality Nighties are super comfy!

Pretty, frilly, & sexy lingerie and bra/panty setsSizes run small which can hit your self esteemMore variety would be nice as well

Amazing products, fit is perfectLove it

I order from Adore Me regularlyThey provide great service, with a good product at a good priceTheir subscription plan is easy to understand, and you can always skip a monthI recommend them frequently to friends who struggle with shopping for attractive lingerie in broader size ranges

Inferior quality materials and workmanshipUnresponsive customer servicePhone lines unattendedEmails not responded toHad to dispute charges with credit card company after cancellation requests were ignored and monthly billing continuedExtremely dissatisfiedDo NOT do business with this poorly run, non-Revdex.com accredited sham of a company!

Dear RevDex.com,
This is in reply to the

complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 8/***/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March
and was charged on 03/**//2014, 04/**/2014, 05/06/and 06/**/but contacted
us on 07/**/and agreed to be placed on a payment vacation for the
following months at the time she calledAs previously stated this customer
was already unsubscribed
Best regards,

Awesome!!!! Order arrived in record time! Very pleased with the quality of the product!

They are a great company to buy from, timely, ease of use and prompt

***This is in reply to the complaint ID ***.
Thank
you so much for contacting us.
I investigated the customer’s case, and it appears that the items they were trying to purchase using the
discount were not sale itemsOnly the items on the sale page were eligible for
this offer and the of the items the customer had in her cart (named ***,
***) were color variations of of the sale items (***, ***) but were
not sale items themselvesThat is why the discount unfortunately did not
applyThe system automatically applies the discount if all the conditions are
met and that is the reason for which the agent was not able to manually apply
the discount
That
being said, we deeply apologize for any miscommunication
the customer may have experienced with our customer serviceIt is certainly not our
intention to frustrate shoppers
In
regards to the VIP membership, customers who select the VIP Membership option
during checkout are sent a membership confirmation email, then two reminder
emails before the fifth reminding them to either skip the month or make a
purchaseCustomers who do neither before the fifth are charged $39.95, which
turns to store credit available for their use at any time
Credits
resulting from the monthly charge on the **are only eligible for a refund up
to days past the date of the chargeIn order to be eligible for a refund of
store credit charged beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
Adore
Me : Claims
***
We
will analyze your case and provide an answer by email within business days
(from the moment you mailed out the letter) if you are from the US or
month (from the moment you mailed the letter) if you are from Canada or other
states.
Please ensure the letter is neat, as illegible letters may be discarded
Please
also refer to our How
It Works section, for additional details
Best regards,
***

my second purchase, I followed the instructions on hoe to measure I received my bustier and it fits perfectly The material is substantial and the print looks like the pictures I ordered Love it!

I would like to see more cotton underwear from adhore me

As per dealing with Adore Me, I've had problemsThe product is good and exactly as expectedAs with ordering any clothing items, if you follow their sizing chart etceverything works outI've not once had to return an item

Great service, timely delivery of product, and always satisfied with the quality of the items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, ***
***

Good products for the valueJust wish it wasn't a monthly requirement plan but it's practices are user friendly to get out of the plan

This business signs you up for a "VIP membership" automatically, and then charges $every month, which can be refunded within days or becomes store creditHowever, if that is not spent and you wish to remove yourself from the service, then you forfeit the credit, even though they took your money with no services rendered
Also, if you even want to remove yourself from the service, then you are required to go through several pages where they essentially harass you and try to keep you as a customerThis is after I was required to send an email wishing to remove myself, and then finally provided the link to discontinue my service, which I couldn't without forfeiting the $in store credit that I was required to pay and failed to request a refund in the appropriate amount of time

The majority of this company's poor ratings stem from many people's inability to readAdoreMe runs on a monthly subscription basis, which is clearly and visibly written on their main page, at checkout and plastered just about everywhere on their siteYou do not have to subscribe to their VIP membership to order from them though, and even if you have subscribed, you have the ability to skip shopping each month, which means you will NOT get billed for that month's subscriptionMy experience with this company has been incredibly positiveThe product quality is great for the price, and the items I have found here are much nice and comfortable than the plastic sandpaper many other competitor sites offer

This company is AWESOME! The products are as describedThe App is so convenient I am telling everyone I know about it

I love using this site for my shoppingIt makes my life easier and they do a great job with there product

I love their bra and panty setsNot only are they affordable, but they are cute and comfortable as wellI love, love, love Adore Me!