Adore Me, Inc.

Orders always arrive quickly, returns are easy & their merchandise is good quality.

I adore ... adore me !!

The customer service is very attentive and helpful. I had trouble actually purchasing the items in my shopping bag and they helped me purchase the items. Adore Me even have sizes I need, so it is wonderful.

Dear RevDex.com,
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This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2:
The customer did not skip or make a purchase in July [redacted]2013, August [redacted]2013, September [redacted] 2013,
October [redacted] 2013, November [redacted]2013, December [redacted] 2013,
January [redacted]2014, February [redacted] 2014 and was charged.
 
Please
note that all preferred recurring members that neither select a lingerie set
nor skip the month by clicking the Skip the Month button before the [redacted] day of
the month (11:59:59 p.m. EST), will be charged the monthly dues and will
receive a store credit. All store credits can be redeemed within 12 months of
receiving the credit. Preferred recurring members that do skip the month
(before the [redacted] day 11:59:59 p.m. EST) may change their minds and purchase
any available item in their showrooms. If you receive an unwanted selection, or
if the selection is not completely to your liking, you may return it at our expense
and we will credit your account. Simply use the return shipping label our
client services department emailed to you and drop it off at the shipping
provider location. Please be sure to include your packing slip when returning
any product. You will receive a full credit to your account, which may be used
in accordance with our Credit Policy. To request a refund, please contact
our Client Services. All refunds are subject to our
Refund Policy. Please note: Credits resulting from the monthly charge on the
[redacted] are only eligible for a refund up to 30 days past the date of the charge.
In order to be eligible for a refund of store credit charged beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
[redacted]
 
We will analyze your
case and provide an answer by email within 10 business days (from the moment
you mailed out the letter) if you are from the US  or 1 month (from the
moment you mailed the letter) if you are from Canada or other states. 
Refunds are at the
sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be
deducted from the amount refunded to the card used for purchase. Orders
placed using [redacted], will not be partially refunded for sets not received. The
only way to receive a refund for orders placed using a [redacted], is to send back
the full order. Refunds will be subject to a 5.95 USD restocking fee per set.
Please also refer to our How It Works section, for additional details.
 
Best regards,
[redacted]

loved it so far.

Very comfortable sand pretty :)

I bought something from this pager, and as everybody else I did not know that I was enrolling for a monthly "service".
I called in January and took me about 2 hours to get on hold of someone to cancel the subscription. That was it for a while, but they never returned the 2 months charge from before so I logged in and at least tried to use the store credit I had and guess what? They enrolled me again, even when I had not enrolled this time for their VIP subscription. I spent month after month skipping the month since to be honest I did not wanted to call again and wait another 2 hours. Then my card was cloned and had to changed it so I though "well at least now they won't be charging me" but 2 months after the change of card, they started to charge me again with my new card which I never disclosed with them the number!!!! This company is horrible, really horrible, do not do business with them.

I love the way adore feels and looks. They are very pretty:). My husband definitely loves them. Recommended

I love how cute and comfortable adore me products are. However, the sizing doesn't seem to be consistent and mine haven't been lasting through wash cycles. I would also like to be able to choose my size of bottoms when I buy pajamas or other items. All in all the product is not terrible. Also very cute

I love shopping at Adore Me, my sizes are always available and my items get shipped promptly.

Totally awful company! Charges $40 a month to my credit card without getting my permission first. Disgusting. Someone should put together a class action lawsuit to sue these scammers.

I love your deals and selections. My best stuff has come from adore me. The prices are reasonable and every item I have gotten is comfortable.

Customer service is amazing, shipping is quick, options are ever changing, and sizing is pretty accurate most of the time. I couldn't ask for more form a company.

My service was AMAZING.
The size didn't fit so I packaged up the item in the original box and went online to the adoreme.com site to return it. The process was simple and easy. Printed off my return label and ordered the new size then and there. Before I sent out the return box my replacement order was on the way.
Got my new item today and it fits perfectly.

Great! Delivery on time.

[redacted]
 
[redacted] [redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not did not receive any charges
other than her first purchase. At this time the customer’s credit card
information has been removed and she has no store credit in her account. As
previously stated this customer is not unsubscribed.
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted] [redacted]

Great customer service, good quality product. Easy to use

LOVE everything I get from AdoreMe!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Adore Me failed to acknowledge why they did not refund me my subscription charge according to their 30 day policy which states:
"We have a 30 day, no questions asked refund policy for store credit you don’t want on your Adore Me account."
The date I asked for a refund was exactly 30 dates following a charge made on February **, 2014, yet the company insists that because it was "one month ago," they cannot refund me the amount, even if it falls within the 30 day time frame.
The company has thus,
1) Either falsely advertised their policy (at [redacted]) or
2)Is failing to adhere to their own policies by refusing to refund me my store credit purchased February **,2014
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I love the lingeries that I bought. It fits perfectly on me. They fit true to size.I recommend anyone who loves to feel sexy to try out these pieces.