Adore Me, Inc.

When I put on my garments that I get from adore me they make my feel so beautiful. Even though they are under my clothes I know they are there an beautiful.

Usually I'm pretty happy with adore me. Coms service but my last order was awful.. After changing my address on the app to make sure my items went to my new address adore me shipped it to my old address which I tried to get corrected and after calling multiple times I was informed they wouldn't issue a refund even tho a past conversation with an adore me rep stated I could receive a refund. I paid for merchandise I never received.. I won't be ordering from again

Successful delivery on product. Products as described on website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*
[redacted]

AdoreMe, Inc[redacted]Phone: [redacted] The Revdex.com, [redacted],...

March[redacted], 2015 This is in reply to the complaint ID # [redacted].In regards to the membership, we would  like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email  (in which the terms of the membership areexplained). The membership confirmation email was sent to the customer on 2014-12-** (as seen in image#2). Unfortunately, it appears that the customer did not open this email. VIP members who do not shop or skip by the 6th day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. VIP members who do skip the month (before the 6thday 11:59:59 p.m. EST) may change their minds and are free to shopany item in their showroom throughout the month. Please note this is anautomatic billing, and members who do not participate in the activemembership may accumulate store credits.  Customers are able to request a refund directly,here: http://www.adoreme.com/charges, within 30 days of the charge.For the remaining store credit the customer needs to contactour Claims department. In order to be eligible for a refund of storecredit charged beyond 30 days, the customer must write a letter or send anemail to our Claims department explaining the case and why they werenot able to request a refund within our 30 day limit.  All requests sent to the Claims departmentmust be typed and mailed OR emailed to:Adore Me: Claims[redacted]We will provide an answer by email within 10 business days.Moreover, please note that the customer was charged for store credit, as they were still an active VIP member at that time. We nowconfirm that the customer has been unsubscribed from the membership on 2015-03-** (see attached image #3).If there are further comments, questions or concerns, please let us know. Best regards,     [redacted]Phone: [redacted]

I have been a loyal AdoreMe customer for a while now. I think that speaks for itself. I believe that AdoreMe is a viable competitor to VS lingerie. The price and quality is just right.

I have spoken to customer service for various reasons. Everytime I have had a good experience. I have dealt with exchanges, problems with checking out, and problems with my order. I have also been a vip member for close to a year now. Skipping the month is not hard and I never get charged if I don't want to. Customer service is friendly and does their job. I do have a slight problem with wait times over the phone but I also keep in mind that thousands of people could be calling in at once. Overall, I love Adore Me more than its rival and will continue to be a customer. Especially since they give me gifts for purchases as well.

My wife bought a product on this site as a gift and were signed up for a 39.99 subscription service. We were billed without consent for four months. When we called they refused to refund the charges past one month. asked to speak to a manager and was told no manager was available.

The bra set I ordered is gorgeous so sexy I totally love it.

I honestly loved [redacted] but ever since I found Adore me, I discovered a whole new kind of sexy.Thanks guys

This is a great website. They deliver good quickly. I recently purchased a set that did not fit the way I expected and had no problem returning it for a refund.

I loooove adore me!! There couldnt be a better place for me!!

An absolutely horrendous experience. I tried multiple times to cancel my membership and refund my credit after my first purchase, I fought tooth and nail for six months. The product is definitely not worth the headache of dealing with a company like this.

This company is horrible! They entice a customer to sign up for their VIP program, then it is next to impossible to get rid of them! Every month they have charged my credit card even though I have cancelled the program. I have gone to their webpage to have my credit information removed and it keeps showing up again and being used every month! If you don't keep check on your account, they take your money for no product purchase! They don't even have a corporate phone number to call and complain! Do not ever get into this VIP program!

Great place to buy quality lingerie for my wife. Never even a size problem. Quick delivery, and even in a gift box.
I will shop here again!

Excellent products and excellent customer service.

This is my second purchase from Adore Me, and I love it. Their customer service is top notch, their product is good quality and overall just a great company.

Always great quality and a great fit! Super fast shipping and I love the reward system!

I've made several purchases from Adore Me (lingerie and swimsuits) and I've been very happy with every single one. All the items are true to size, and they offer many promotions and sales for VIP members. I almost always purchase during the buy one get one free sale, and am always satisfied.

Look, the products aren't bad, and they make it fun and easy to buy. BUT, while they make it easy to refund each month's payment, they make you JUMP THROUGH HOOPS to unsubscribe~ I have tried 3 times. I'm a busy lady, and find it hard to call customer service during the day. But I finally did, and they sent me a link to unsubscribe. WHAT THEY DON"T TELL YOU is that you cannot unsubscribe from your smartphone.
So, you can imagine my surprise when my account was charged AGAIN. I emailed customer service, who did NOT BOTHER to reply to my email (disappointing). When I called during business hours, they assured me that they had refunded my purchase. They did NOT, however, take me off of VIP, which is when I learned that if I used a used a smartphone to click on the link that took me to a series of multiple questions, and tricky tactics (MUST answer the questions AND through multiple pages (!!! OMG)... if I didn't use a desktop or laptop... well then,I would have to do it all again. PATHETIC. ABSURD MULTI-PAGE SILLY PROCESS, AND A BURDEN TO YOUR CUSTOMERS. "