Adore Me, Inc.

Great lingerie and sleepwear to spice up your collection. Quality of all items I ordered is excellent.

Slow response to customer service e-mails. Otherwise, orders arrive in timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My concern is not about whether or not I will be charged. My concern is that Adore Me has my information and I do not want them to have it anymore. I want to be removed from their system completely. I do not want them to have my address, phone number, email address, or credit card information. I do not know where they got the idea that I thought I was being falsely charged. That is nowhere in my complaint. Also, nowhere in their reply do I see an apology. Again, I would like to be REMOVED from their system (as if I never existed), I would reallly like for them to change their policy so that a customer can unsubscribe at ANY time (not just when Adore ME allows it), and I would like an apology for all of this. 
 
 
 
 
Sincerely,
[redacted]

Second time items were not received. I will be ending my membership. Maybe you should consider an option for customers to either sign for items or hold for pick up. I loved getting your items! It was fun to shop and receive things when I first started. My only issue now is with the shipping and lack of responsibility on your part.

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 This is in reply to the...

complaint ID  #[redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between3-6 minutes, though there is a  peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30p.m.In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email (in which the terms of the membership are explained) and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-01-** (as seen in image #2), and it appears that the customer did view this email.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, we now confirm that the customer has been unsubscribed  from the membership and was refunded January’s store credit of $39.95 (see attached image #3).In order to be eligible for a refund of store credit charged beyond 30 days, customers have the option of writing a letter or sending an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:[redacted]
[redacted]
[redacted]
[redacted]  [redacted]OR[redacted]We will provide an answer by email within 10 business days.If there are further comments questions or concerns, please let us know. Best regards,    [redacted]
[redacted]
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Excellent quality and fast delivery. I have been a customer for 4 years plus and love the lingerie as well as the pajamas and swimwear. Better than department store quality all around.

This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 3/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March,
and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have already cancelled my membership and asked for a refund 3x, (please refer to attachments) why should I continue to do so?  They continued to took unauthorized funds from me and have refused to reimburse me.  If I am unable to resolve this matter I will pursue a lawsuit in small claims court and file a complaint with Consumer Protection of Connecticut.  

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I absolutely loved the items! The wonderful wrapping and adorable box.

I personally love AdoreMe, I have a big bust and always have a difficult time finding a good fitting bra but AdoreMe has done it. They make perfectly fitting bras in large sizes that are not only great fitting but beautiful. I like that I can always choose to skip a month and not be charged. Their returns are also extremely easy, exchanges too. Their customer service is very good, they are quick to respond to emails and very helpful by phone.

I have had great experience with their product, shipping, returns and customer service.

So far, so good. The products are as advertised and refunds are hassle free.

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[redacted]
Dear RevDex.com,
This is in reply to the
complaint...

ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/*/201.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in May
and was charged on 05/**/2014, 06/[redacted]/2014, 07/**/2014. As previously stated this
customer has been unsubscribed.
 
Best regards,
[redacted]
[redacted]
[redacted]

As always your products showed up in a reasonable amount of time, nicely packaged and in perfect condition. Thryre adorable and just as seen in the photos. Although the wiring under the arm does dig in a little bit.

The bras that ive ordered have com apart...the under wires stick you after a few wears

white;">This
is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
 
We
are not trying by any means to force customers in a subscription program.
 
I
have attached below a screen shot of the shopping cart with the two payment
options, as seen in image 1. It is clearly visible that the “first style for
$24.95” offer is only valid for the VIP membership option.
Furthermore, as mentioned in our Terms
and Conditions, here: [redacted],
once placed, all orders are automatically transferred to our warehouse to be
fulfilled and cannot be cancelled that is why the customer service representatives
were unable to cancel the order at the customer’s request.
Upon further investigation it appears that
this order was delivered on 02/**/2014. The customer is free to return the
order to us for a refund.
Moreover, by using the Adore Me.com,
Corp. website the customer agrees to follow and be bound by our Terms and
Conditions. I have also attached the part about membership cancellations.
To cancel the VIP
membership, it is necessary to contact our Client
Services. Our Customer Care Center is open Monday – Friday 8:30 a.m. –
8:30 p.m. (EST), not including weekends and holidays. In order to avoid the
monthly charge for store credit, the customer is free to skip the month by
clicking on the Skip button located in their showroom, which is active between
the [redacted] and the [redacted] every month. The membership is
flexible, therefore customers are not obligated to make a purchase every month.
Please
also refer to our How
It Works section, for additional details.
  
Best regards,
[redacted]
 
[redacted]
[redacted]
[redacted]

Everything I have received from Adore Me has been delivered promptly, been true to size, and extremely comfortable! I'm a customer for life!

The products I ordered came in a timely manner as described in the delivery tracker. I was able to track my deliveries every step of the way. I was not charged anything other than was expecting. My products came and we're very good quality and fit properly. My overall experience of this company was wonderful.

Great products, great quality!! ??

I love my stuff its always awesome