Adore Me, Inc.

Great products, very easy online app, and I'm a man and I order for my wife. GRREAT!!!

So far I've had a very positive experience with Adore Me. The website is user friendly and every item I've purchased so far as met or exceeded my expectations. Their return policy is great too.

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that under the E-Mail...

provided ([redacted]) there is no
account and or purchase made (see screen shots for details).
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit available
for their use at any time
Best regards,
[redacted]

Best bras I've ever brought

I love AdoreMe! I get something almost every month! Everything that I've received is nicely packaged, well made, super soft & comfortable, and always sexy. They run true to size. Also, you can't beat their prices.

I joined Adore Me knowing it was a membership-based business, and I was ok with that. I ordered my first set, then another item.
When I received them, I was shocked about the EXTREMELY POOR QUALITY of the items: the price is not too far for [redacted], but the quality got nothing to do with it. Even at the discounted price, the sets appear to be outrageously overpriced: the fabric is of the lowest quality, and the design is really disappointing. The nice pictures on the websites are clearly deceiving, as what I received doesn't even get close to what is shown in the pictures. Moreover, sizes do not match the parameter in the size chart, so the items I received did not fit me.
I returned them, and got a refund only for ONE of the sets (out of three!!), minus a $5.95 restocking fee. So, in a nutshell, after spending $64.89, I am only supposed to be refunded $14.00, assuming that they will actually refund that amount (I have not received the refund yet). Also add that, when you return something, you must pay for the shipping... so basically I lost almost everything.
I am truly shocked. SHAME ON YOU, ADORE ME.

Products are always good quality! Delivery is always fast. Thankyou

Very pleased with the service and the quality.

I love Adore Me. Their products are great, always fit well and they have awesome customer service. Returns and exchanges are easy and free!

Adore me has well made products, with a good selection of sizes along with very good prices. They have always been great with returns or exchanges.

Adore Me offers very nice products for a great price. My package arrived in 3 days and I m super satisfied with the quality of my bra! I would continue to order from this company!

I love Adore Me, Inc. The products are good quality at a very good price. Shipping is always quick with my order arriving within days of ordering.

I LOVE this company!!!!

I have always love Adore Me. The fit is always comfortable.

Truly Love this company! Basically everything I have ever purchased thru their site/app I have absolutely loved...and You can't beat the prices for what your are getting. For sure 5 stars from me.

Hello,
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In the attachment you can find our response to the complaint ID #[redacted]
 Please let us know if there is anything else you might need.
Best regards,   Sandra N[redacted]AdoreMe, Inc[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not concerned about the subscription. I knew what I was getting into going into that. What I did not expect was to be over charged, double charged, sent the wrong outfit, and now the outfit that was "supposed" to be to "fix" all of this mess is lost now too. The tracking info shows that my post office has had it for 5 days. I was supposed to receive it on 9/**, today is the [redacted].  The post office says that they never got it. UPS says that they scanned it to the post office and to call Adore Me. I called Adore Me and they are pointing the finger at UPS and USPS. This is ridiculous!  There is a charge on my account from 9/** that still needs to be removed but they can't do it because it doesn't show on their end. How did it get there then? The bank said it clearly shows that they double charged me. So now my bank has to dispute those charges. I have to wait yet another week to get the product I ordered on 9/**. I was told that I can't cancel my subscription until after the item arrives. I also have an issue with their customer service. Until today I have never been allowed to speak with management no matter how many times I asked. I was trying to work out my issue with "[redacted]" and when she could not help me I asked to speak with a [redacted]. She told me no one was there and when I told her that was unacceptable, she put me on hold for 4 minutes only to come back and ask me if "you are done so I can finish". What a way to treat a customer! Especially after the experience has been so terrible to begin with! 
I want my account cancelled and I do not want to be billed for anything else. I WILL NOT be doing business with Adore Me again regardless of what they do to make up for their errors. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 9/*/2014 as well as refunded in the amount of $39.95 for the month of August.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in May
and was charged on 05/[redacted]/2014, 06/**/2014, 07/**/2014, and 08/**/2014 but was
refunded and unsubscribed on 09/**/2014. As previously stated I have refunded
and, unsubscribed this customer.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To
request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note: Credits
resulting from the monthly charge on the [redacted] are only eligible for a refund up
to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
Adore
Me: Claims
[redacted] 
Or email:
[redacted]
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using Groupon, will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a Groupon, is to return the entire order. 
Please
also refer to our How It Works section, for additional details.
Best regards,
[redacted]

I can see why this business is not Revdex.com accredited.
The quality of the products was not up to my expectations. Then I see a charge on my account that was deceptively hidden during the sign-up check out process. I have no idea what I'll even be receiving. I am apprehensive that it will be difficult to reverse the charges a, so I'll most likely have to close my bank account and reopen under another bank or number so automatic withdrawals stop. I've read other online reviews where other customers filed complaints citing this.

What originally attracted me to shopping with Adore Me is that they are one of the few stores that carry my bra size(34E/DDD). I have been using this company for a little over a year now and I can say that there are some pros and cons.
The pros:
1) They carry a nice variety of sizes.
2) They offer some cute styles.
3) Many of the bras are good quality and are very supportive.
4) They can have very nice sales.
The Cons:
1) The bigger your bra size, the smaller the selection of styles to choose from.
2) The straps are uncomfortable for many of the bras. I wish they would offer thicker straps.
3) I am not always given my promised free 6th bra.
4) If you shop a sale, the bras you buy do not count towards your rewards to your free bra.