Adore Me, Inc.

What originally attracted me to shopping with Adore Me is that they are one of the few stores that carry my bra size(34E/DDD). I have been using this company for a little over a year now and I can say that there are some pros and cons.
The pros:
1) They carry a nice variety of sizes.
2) They offer some cute styles.
3) Many of the bras are good quality and are very supportive.
4) They can have very nice sales.
The Cons:
1) The bigger your bra size, the smaller the selection of styles to choose from.
2) The straps are uncomfortable for many of the bras. I wish they would offer thicker straps.
3) I am not always given my promised free 6th bra.
4) If you shop a sale, the bras you buy do not count towards your rewards to your free bra.

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that under the E-Mail...

provided ([redacted]) there is no
account and or purchase made (see screen shots for details).
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit available
for their use at any time
Best regards,
[redacted]

I love Adore Me, Inc. The products are good quality at a very good price. Shipping is always quick with my order arriving within days of ordering.

[redacted]
 
[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014 and $39.95 refunded for the month of September.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in July
and was charged on 07/[redacted]/2014, 08/**/2014, 09/**/2014, and refunded herself
via her showroom on 08/**/2014 and 09/**/2014 for the months of August and
September. At this time the customer has no store credit in her account and was
unsubscribed as previously stated.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit
refund, please contact our customer service
department. All refunds are subject to our Refund Policy. Please
note: Credits resulting from the monthly charge on the [redacted] are only
eligible for a refund up to 30 days past the date of the charge. In
order to be eligible for a refund of store credit beyond 30 days, you must
write a letter or send an email to our claims department explaining the case
and why you were not able to call within our 30 day limit to request a refund.
Please include your email address in the letter. All requests sent to the
claims department must be typed and mailed or emailed to:
Adore Me: Claims
[redacted] 
[redacted]
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country. 
Store credit refunds
are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will
not be partially refunded for sets not received. The only way to receive a
refund for orders placed with a Groupon, is to return the entire order. 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

I love AdoreMe! I get something almost every month! Everything that I've received is nicely packaged, well made, super soft & comfortable, and always sexy. They run true to size. Also, you can't beat their prices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not concerned about the subscription. I knew what I was getting into going into that. What I did not expect was to be over charged, double charged, sent the wrong outfit, and now the outfit that was "supposed" to be to "fix" all of this mess is lost now too. The tracking info shows that my post office has had it for 5 days. I was supposed to receive it on 9/**, today is the [redacted].  The post office says that they never got it. UPS says that they scanned it to the post office and to call Adore Me. I called Adore Me and they are pointing the finger at UPS and USPS. This is ridiculous!  There is a charge on my account from 9/** that still needs to be removed but they can't do it because it doesn't show on their end. How did it get there then? The bank said it clearly shows that they double charged me. So now my bank has to dispute those charges. I have to wait yet another week to get the product I ordered on 9/**. I was told that I can't cancel my subscription until after the item arrives. I also have an issue with their customer service. Until today I have never been allowed to speak with management no matter how many times I asked. I was trying to work out my issue with "[redacted]" and when she could not help me I asked to speak with a [redacted]. She told me no one was there and when I told her that was unacceptable, she put me on hold for 4 minutes only to come back and ask me if "you are done so I can finish". What a way to treat a customer! Especially after the experience has been so terrible to begin with! 
I want my account cancelled and I do not want to be billed for anything else. I WILL NOT be doing business with Adore Me again regardless of what they do to make up for their errors. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Well, I am happy to report my order did arrive and I am very pleased. Of the five sets I have purchased these fit best and I am sure I will get a lot comfortable of wear from them.

I love my stuff its always awesome

I've purchased numerous items from Adore Me and have been pleased with the products and the service every time.

I purchase lingerie from Adore Me for my wife. She loves it and so do I !!!

Adore Me offers very nice products for a great price. My package arrived in 3 days and I m super satisfied with the quality of my bra! I would continue to order from this company!

I am very pleased with the products and customer service provided by Adore Me, Inc. I am a repeat customer and will continue to buy from them. I highly recommend!

I have always love Adore Me. The fit is always comfortable.

*
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
 
As previously stated, the only way to request remaining store credit would b through the claims department.
Credits resulting from the monthly charge on the 6th are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter to our claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. Please include your email address in the letter. All requests sent to the claims department must be typed and mailed to: 
 
Adore Me : Claims
[redacted]
 
We will analyze your case and provide an answer by email within 10 business days (from the moment you mailed out the letter) if you are from the US  or 1 month (from the moment you mailed the letter) if you are from Canada or other states. 
Please ensure the letter is neat, as illegible letters may be discarded.
 
Please also refer to our How It Works section, for additional details.
 
Best regards,
[redacted]

I love Adore Me. Their products are great, always fit well and they have awesome customer service. Returns and exchanges are easy and free!

I love AdoreMe! The sizes are amazing so is the quality! The shipping is fast! Everything about this company is amazing~

[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted] Friday, January [redacted], 2014 This is in reply to the...

complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying  service they initially received. We hold our employees to extremely high standards of performance and take complaints seriously. Being unhelpful to a customer is entirely unacceptable, and we intend to take the appropriate measures.Upon further investigation, we see that the customer’s membership has been canceled on December [redacted] by a manager in our team (see attached image #1), who also sent a confirmation email to the customer.If there are further comments questions or concerns, please let us know. Best regards,     [redacted]
[redacted]
[redacted]

So far I've had a very positive experience with Adore Me. The website is user friendly and every item I've purchased so far as met or exceeded my expectations. Their return policy is great too.

Everything I've ordered is exactly what I expected..love everything

I joined Adore Me knowing it was a membership-based business, and I was ok with that. I ordered my first set, then another item.
When I received them, I was shocked about the EXTREMELY POOR QUALITY of the items: the price is not too far for [redacted], but the quality got nothing to do with it. Even at the discounted price, the sets appear to be outrageously overpriced: the fabric is of the lowest quality, and the design is really disappointing. The nice pictures on the websites are clearly deceiving, as what I received doesn't even get close to what is shown in the pictures. Moreover, sizes do not match the parameter in the size chart, so the items I received did not fit me.
I returned them, and got a refund only for ONE of the sets (out of three!!), minus a $5.95 restocking fee. So, in a nutshell, after spending $64.89, I am only supposed to be refunded $14.00, assuming that they will actually refund that amount (I have not received the refund yet). Also add that, when you return something, you must pay for the shipping... so basically I lost almost everything.
I am truly shocked. SHAME ON YOU, ADORE ME.