Adore Me, Inc.

*
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
 
As previously stated, the only way to request remaining store credit would b through the claims department.
Credits resulting from the monthly charge on the 6th are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter to our claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. Please include your email address in the letter. All requests sent to the claims department must be typed and mailed to: 
 
Adore Me : Claims
[redacted]
 
We will analyze your case and provide an answer by email within 10 business days (from the moment you mailed out the letter) if you are from the US  or 1 month (from the moment you mailed the letter) if you are from Canada or other states. 
Please ensure the letter is neat, as illegible letters may be discarded.
 
Please also refer to our How It Works section, for additional details.
 
Best regards,
[redacted]

Everything I've ordered is exactly what I expected..love everything

Well, I am happy to report my order did arrive and I am very pleased. Of the five sets I have purchased these fit best and I am sure I will get a lot comfortable of wear from them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] [redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014 and $39.95 refunded for the month of September.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in July
and was charged on 07/[redacted]/2014, 08/**/2014, 09/**/2014, and refunded herself
via her showroom on 08/**/2014 and 09/**/2014 for the months of August and
September. At this time the customer has no store credit in her account and was
unsubscribed as previously stated.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit
refund, please contact our customer service
department. All refunds are subject to our Refund Policy. Please
note: Credits resulting from the monthly charge on the [redacted] are only
eligible for a refund up to 30 days past the date of the charge. In
order to be eligible for a refund of store credit beyond 30 days, you must
write a letter or send an email to our claims department explaining the case
and why you were not able to call within our 30 day limit to request a refund.
Please include your email address in the letter. All requests sent to the
claims department must be typed and mailed or emailed to:
[redacted] 
[redacted]
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country. 
Store credit refunds
are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will
not be partially refunded for sets not received. The only way to receive a
refund for orders placed with a Groupon, is to return the entire order. 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted] [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted] Friday, January [redacted], 2014 This is in reply to the...

complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying  service they initially received. We hold our employees to extremely high standards of performance and take complaints seriously. Being unhelpful to a customer is entirely unacceptable, and we intend to take the appropriate measures.Upon further investigation, we see that the customer’s membership has been canceled on December [redacted] by a manager in our team (see attached image #1), who also sent a confirmation email to the customer.If there are further comments questions or concerns, please let us know. Best regards,     [redacted]
[redacted]
[redacted]

I love Adore me!
It's an awesome company

I love AdoreMe! The sizes are amazing so is the quality! The shipping is fast! Everything about this company is amazing~

I purchase lingerie from Adore Me for my wife. She loves it and so do I !!!

I've purchased numerous items from Adore Me and have been pleased with the products and the service every time.

I am very pleased with the products and customer service provided by Adore Me, Inc. I am a repeat customer and will continue to buy from them. I highly recommend!

[redacted]
 
[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014 and $39.95 refunded for the month of September.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in July
and was charged on 07/[redacted]/2014, 08/**/2014, 09/**/2014, and refunded herself
via her showroom on 08/**/2014 and 09/**/2014 for the months of August and
September. At this time the customer has no store credit in her account and was
unsubscribed as previously stated.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit
refund, please contact our customer service
department. All refunds are subject to our Refund Policy. Please
note: Credits resulting from the monthly charge on the [redacted] are only
eligible for a refund up to 30 days past the date of the charge. In
order to be eligible for a refund of store credit beyond 30 days, you must
write a letter or send an email to our claims department explaining the case
and why you were not able to call within our 30 day limit to request a refund.
Please include your email address in the letter. All requests sent to the
claims department must be typed and mailed or emailed to:
Adore Me: Claims
[redacted] 
[redacted]
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country. 
Store credit refunds
are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will
not be partially refunded for sets not received. The only way to receive a
refund for orders placed with a Groupon, is to return the entire order. 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a refund for August, as mentioned by the Adoreme representative. And as attached, the benefits of the VIP membership do not clearly say that I would be charged 39.95 every single month. I want a refund for the months where I was unaware of Adoreme charging me without my knowledge (June, July, August). I have contacted their claims department, and they still have not gotten back to me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I love the variety and quality provided by Adore Me. Great product, fast delivery, fair prices

Exceptional selection for plus sized girls! I've been happy with all my purchased...and delivery is super fast!!!

It took me awhile to find the right size, but after I did, I've had nothing but good experiences with this site. Shipping is quick, every so often they have really good deals and sales.

The obligate people to stay subscribed to their VIP member ship which charges you automatically every month even if you don't want it. I tired to unsubscribe but they didn't because I was still being in the VIP program and they say they will remove you from it but they don't and charge is timers without their consent, they stote the credit card numbers without consent of anybody that's not right and it's a huge scam something has to be done soon about this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is DISsatisfactory to me and the matter has been resolved outside of my favor, but I refuse any further contact or retort.
Sincerely, [redacted]

Everything I have ordered has been true to size and amazing!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Clearly my last rejection email was not read. I HAVE NEVER RECEIVED AN EMAIL WITH ANY CODE FOR A "FREE SET" from Adore Me. Please take a moment to look up the code you claimed to have emailed to me and see that it has never been used. I have received ZERO emails from Adore Me to the email address on my account, which I check daily. Since the company hasn't taken the time to research my account and WHY I am so upset, I have compiled my entire DETAILED account history with screen shots of all charges and emails sent and received. Please review this entire document.
I will not accept a “free set” worth $39.95 because it is not an even or comparable resolution. I believe it is only fair for you to refund the entire $49.95 I HAVE ALREADY PAID YOU. If you can easily take money out of my account every month, then you can easily return it for all the trouble you have caused me and all the time you have wasted.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]