Adore Me, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Love. This. Brand....!

Very frustrated with shipping. First order came with I'll sown bottoms. Sizes run small. Not easy to contact.

I love your bra but I'm sick of paying boarder fee it cost me $39 again to pick it up at the post office I'm done ordering on line

Great site! I actually have cute bras that fit my big chest without having to sell a kidney!

Love the sets that purchased. They are all Sexy and fits great... Thank you Adoreme

Adore Me is a very user friendly company. They have great quality items for sale. Their website is easily navigable and have had no problems with delivery of merchandise. Highly recommend this company.

The product is great and true to size and absolutely adorable!! I have many sets of bras and panties which are so cute and sexy and some sleepwear which is so soft!! You can't go wrong!!

The quality of the lingerie is as good, if not better than **. the selection and variety of styles and types and sizes is amazing. When I was recuperating from [redacted], I was a smaller size that was rarely in stores, but were found at Adore Me consistently. They also have the larger sizes that are hard to find in mainstream stores. Shipping has been prompt in my past experiences.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
For all the reasons spoken before, this is functionally a scam.
They are sending the same automated response with NO care for my experience as a customer, or for the Revdex.com customer review process.
They have not addressed their unauthorized usage of my card to issue a "refund," or the fact that their mobile site is not properly indicative of what the VIP membership is.
I will accept nothing less than a full refund of all "VIP" charges, totaling near $300.
I would like to know what the Revdex.com is planning on doing about this (and several other) cases. This company being a continued "better business" as marked by the Revdex.com makes me disappointed in the standards that are being held, and makes me lose faith in what the Revdex.com stands for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Love their products sizing is accurate. Many options reasonably priced.

I have enjoyed shopping with Adore Me from the very first time. I had a question about their products , the young lady was very knowledgeable she not only answered my questions but gave me respect and was like an friend trying to help, plus she actually listened to me, and I was not a customer. The products I have purchased I have been very pleased with and hope to keep ordering and the VIP membership is excellent for my needs on a budget. I order online and they carry bigger sizes and the merchandise is beautiful

I've found Adore Me products and customer service to be fantastic. They have absolutely the best items to buy for your gf or wife. I always have a pleasant and trouble free shopping experience shopping through the website or mobile app. Customer service is top notch and will do their best to help you with your shopping experience. 5 Stars!!

Adore Me is my favorite undergarment website, ever! The styles are always cute and their size range is very big. The VIP membership is probably my favorite feature of the website; they send you a monthly reminder to check out the new showroom or to skip the month, and if you forget to skip the month, you get a store credit or you can always get your money back. Also, after you buy five sets, you get the sixth one for free (who doesn't love free stuff?). The free shipping is a major plus. The bras, undies, bathing suits and even pjs are very true to size. There is always an awesome bonus deal going on. I highly recommend this website to many of my friends, my mom even loves their sets.

As always the product I received met my expectations. Awesome. Great fit and quality.

I don't order from Adore Me very often but when I do they never fail me, plus they're always having amazing sales!

[redacted]
This
is in reply to the complaint ID [redacted]
 
We looked into the customer’s account
and it appears that when they placed the order using the exchange code, they
chose the VIP option and thus re-enrolled in the membership (See attached image
1). Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, and an email reminding them to either skip the month or make a purchase. Customers who do
neither before are charged $39.95, which turns to store credit
available for their use at any time.
The
customer needed to choose the commitment-free, Pay-As-You-Go option in order to
avoid this issue (See attached image 2).
Therefore, the $39,95 charge is not
connected to the order, it is actually the monthly store credit for February (also mentioned in the image provided by the customer). The
order was placed on February [redacted]and the store credit charge
occurred on February [redacted].
That being said, we were able to refund the customer for this charge (See attached image 3).
We apologize for any inconvenience this
confusion may have caused, and encourage the customer to contact us directly
via phone if they wish to unsubscribe from the membership.
Best regards,
[redacted]
 
[redacted]

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[redacted]
Dear Better
/>
Business Bureau,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 6/*/2014. We are unable to refund this customer because they
used their store credit but they are more than welcome to return their item.  
 
SHIPPING,
RETURNS AND EXCHANGES
Free shipping, free exchanges and easy return to and
from addresses within the U.S of any merchandise ordered through the Site or in
connection with your membership are subject to the Adore Me Shipping, Return and
Exchange Policies. Customers
with addresses outside of the U.S and are welcome to purchase alternative
shipping methods at their expense that allows tracking or insurance on the
package. Please note that Adore Me does is not responsible for packages
sent without tracking information. There is no exchange possible on
any merchandise given away for free during a promotional operation. All
products returned for a refund are subject to a $5.95 restocking fee per set,
to be deducted from the amount refunded to the card used for purchase. Returns
for a credit will not be charged the $5.95 restocking fee per set.
Replacement
of products and credits to your account for shipped merchandises claimed as not
received are subject to our investigation, which may include postal-service
notification. We will adjust your account at our discretion. Repeated claims of
undelivered merchandise may result in the cancellation your membership.
Best regards,
[redacted]
[redacted]
[redacted]

This business is absolutely horrible. The customer service is both inconvenient and unprofessional. I recently tried to order clothing from this business. My order was shipped using more than one postal carrier and was marked as delivered, however it was not delivered to either my address or mailbox.
I tried to reach out to the company and was told to come back with [redacted] case number, which I did. When I tried to call the company's only phone number, the automated system claimed a 6 minute hold time. 12 minutes later, I was transferred to voicemail box 350, which was full and then disconnected.
I tried to call again. 14 minutes later, I connected to a representative who hung up on my 3 words into my greeting.
My third call made it 12 minuted before disconnecting. The 4th call had a 14 minute hold and I spoke with a representative who apologized profusely but claimed there were no managers for me to speak to and that I should try email, and I would hear something back at the end of the day. There has been no further contact. I only want the package I paid for and to cancel my membership, however it is so difficult to contact this company I am afraid I will be unable to get either one.
Buyers beware- Adore Me has shady, unreliable service and it borderline impossible to contact with any issues.