Adore Me, Inc.

I have enjoyed shopping with Adore Me from the very first time. I had a question about their products , the young lady was very knowledgeable she not only answered my questions but gave me respect and was like an friend trying to help, plus she actually listened to me, and I was not a customer. The products I have purchased I have been very pleased with and hope to keep ordering and the VIP membership is excellent for my needs on a budget. I order online and they carry bigger sizes and the merchandise is beautiful

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Dear Better
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Business Bureau,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 6/*/2014. We are unable to refund this customer because they
used their store credit but they are more than welcome to return their item.  
 
SHIPPING,
RETURNS AND EXCHANGES
Free shipping, free exchanges and easy return to and
from addresses within the U.S of any merchandise ordered through the Site or in
connection with your membership are subject to the Adore Me Shipping, Return and
Exchange Policies. Customers
with addresses outside of the U.S and are welcome to purchase alternative
shipping methods at their expense that allows tracking or insurance on the
package. Please note that Adore Me does is not responsible for packages
sent without tracking information. There is no exchange possible on
any merchandise given away for free during a promotional operation. All
products returned for a refund are subject to a $5.95 restocking fee per set,
to be deducted from the amount refunded to the card used for purchase. Returns
for a credit will not be charged the $5.95 restocking fee per set.
Replacement
of products and credits to your account for shipped merchandises claimed as not
received are subject to our investigation, which may include postal-service
notification. We will adjust your account at our discretion. Repeated claims of
undelivered merchandise may result in the cancellation your membership.
Best regards,
[redacted]
[redacted]
[redacted]

The quality of the lingerie is as good, if not better than **. the selection and variety of styles and types and sizes is amazing. When I was recuperating from [redacted], I was a smaller size that was rarely in stores, but were found at Adore Me consistently. They also have the larger sizes that are hard to find in mainstream stores. Shipping has been prompt in my past experiences.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,
I am attaching a sample email confirmation of when a credit is charged from May 2013.  Please note that a mention of expiration is nowhere in the email. Unfortunately, their policy is misleading.  Even in their statement to the Revdex.com they say the credit can be used "at any time", which if it were more accurately stated would read, "Anytime within the next 12 months".
I am respectfully requesting that my credit of $99 be reinstated.  I would love to use it as soon as possible.  I am not asking for a refund, simply the ability to purchase goods with the money I have already paid and the company has already accepted.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I love everything I have purchased from Adore Me. It fits perfectly and delivery is so quick. The styles are amazing. The only down side is not finding my size in sets that I really like.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The timeliness of the resolution. They can charge my card right now, but refunds in 10 days?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Be very careful if you order from this company. They offer a introductory price and never tell you that that signs you up for a monthly subscription. They will charge your acount $39.95. Very sneaky. I not only requested a refund and un subscribed, but canceled my card and requested a new one from my bank. Any company that does business like that, I don't trust to not try to charge me again.

I have been please with my experience with Adore Me, Inc. Refunds and returns are made easy and the company truly guarantees their product to ensure you are satisfied. I continue to shop Adore Me, Inc.

Aftet emailing and calling the company repeatedly and getting no where. I contacted Revdex.com. I then let the company know that I had contacted the Revdex.com and they suddenly had a change of heart and decided to honor their return policy. I received a refund minus a restocking fee. I'm thankful to have my...

money back but would never shop through Adore Me again. Nor would I advice anyone else to.
Revdex.com:At this time, my complaint, [redacted] regarding Adore Me, Inc. has been resolved.
Sincerely,[redacted]

Been ordering from adore me for a year and everything has always been perfect! Accurate sizing...gorgeous things...amazing quality...timely delivery! Could not be more pleased...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Love Adore Me!!!

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[redacted]
 This is in reply to the...

complaint ID #[redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between 3-6 minutes, though there is a  peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30p.m.In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund, directly from their account, within 30 days of the charge.Upon further investigation, it appears that the customer has been unsubscribed  from the membership on 20 15-01-** and was refunded the store credit for January (see attached image #2).Moreover, we see that the customer initiated a chargeback with their financial service provider regarding the remaining store credit,  and the said credit was frozen (see attachedimage #3).  Unfortunately, there is no further action we can take at the moment. Until the bank concludes the investigation we are unable to refund the customer. The funds are held by a third-party while the dispute is investigated, and upon winning, the customer should received those funds automatically. Upon the initiation of the dispute, the funds are automatically taken out of our account.If there are further comments questions or concerns, please let us know.  Best regards,     [redacted]

The bra I most recently purchased was very pretty, but it was very loud. Loud as in it was extremely creaky when I would move and the band of material (similar to the straps) underneath the wiring, would always flip up and wouldn't stay in place.
It is the same material on the panty lining and it seems to stretch out a bit, losing it's snug shape.

Revdex.com:
It would have been nice if the business had notified me that they had unsubscribed me from the service, but I am pleased that they did.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

So cute!! Love this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any such email with a coupon for a free set as the company claims to have sent. At this point I do not want any more merchandise from them because I feel as though they have stolen my money, stolen my merchandise and ignored me completely for over 2 months. Please refund all $50 for this terrible experience with Adoreme.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Absolutely love Adore Me! Everything fits, looks great and is comfortable. Prices are fair and comparable to other high end shops. Shipping is quick. Communication with the company is also fast and helpful.

Love the product!!!!!