Adore Me, Inc.

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Tuesday, May [redacted], 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
This customer placed an order with us on
February [redacted] that was worth $10. The order was placed with an
exchange code worth $49.95 with an additional amount in store credit of
$29.95., therefore only $10 was used to place this order. We are unable to
refund he amount disputed of $49.95.
 
The most that we could do would be to issue a
code for a free set. We have sent the code again to make sure it has been received
to the customer.
Best regards,
[redacted]
[redacted]
[redacted]

What a horrible business model. Customer service is a nightmare. Stay away from this company and their VIP. Program it's just a way to steal your money. The program states buy 5 sets and get 201 free, however, if you have to exchange a set because it doesn't fit ( which most lijely will happen with poor quality material). Then that set no longer qualifies as one of the five. And if you buy an extra set of underwear and you use one the coupon codes plastered all over the website then that also disqualifies the entire order from "the program rules of buy 5 get one free. All of my experiences were extremely negative and frustrating. I'm sure there is a class action lawsuit with the VIP program coming soon and I can't wait to be a part of it. It's a con job. Do not do business with this company it's deceitful in all of its actions.

[redacted] [redacted] [redacted]
 
[redacted] [redacted] [redacted] [redacted]
 
[redacted]
 
This is...

in reply to the complaint ID [redacted].
Thank you so much for contacting us.
Regarding the subscription program, we are not trying by any means to force customers to join. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).
Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time.
That being said, we now confirm that the customer has been unsubscribed from the membership (as seen in image #2) and will no longer receive showroom notifications by email. We have also unsubscribed the customer from our newsletter. We assure the customer that there will be no further attempts to charge their credit card for store credit.
Moreover, we have attached a copy of the letter that will be sent to the customer via [redacted].
Best regards,
[redacted] [redacted] [redacted]

Adore me send legitimate merchandise and quality is truly positive. Extremely pleased with all purchases.

This is a scam!!! My wife purchased $24.95 in merchandise on May 2016. On the following June, July, and August our credit card was billed $39.95 each month. On June they refunded, we asked to stop billing the account but the billing continues to this date. How do I make them stop?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will submit the letter since you have given me no choice but I am in no way satisfied with this response given I have to spend additional time on this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

They are rip-off artist scam artist charge you monthly $39.95 fee whether you authorize it or not on your credit/debit card.

Great size options not available easily at other retailers. Great looking and quality products. Priced better than other name brands.

I have made several purchases from Adore Me and have been happy with my purchase every time! I plan to continue shopping here often.

This company is an online scam, I was not happy with the merchandise and tried to unsubscribe. I sent numerous e-mails and this went back and forth and they kept giving me the run around. I called my bank to dispute the charges, called Adore me Twice and the first time they hung up and the second time I was on hold before someone answered, she told me I would get a refund of the money and am waiting. Supposedly they will not bill me again, we will see. Hopefully this is taken care of, we shall see. The company representative was very rude....

I absolutely love Adore Me. The terms are simple. You get charged monthly, and you can choose anything on the site to order! If you want to skip the month, you get an email and a text to remind you to skip. If you accidentally get charged, you can request a refund. If you want to order, use your credit and earn a free set after 5 orders. The quality of everything I've ordered has been wonderful, and the customer service is top notch. Returns are done easily.

Adore me allows me to find cute comfortable lingerie, pajamas, and swimsuits all in the comfort of home. They have a new selection each month, with a new color scheme that I can work into my wardrobe for that month. And the best part is they always have my size.

[redacted]
 
[redacted]
Dear RevDex.com,
/>
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 6/*/2014, but contacted us on 6/**/2014 and was unsubscribed
as well as refunded to their equest.
Best regards,
[redacted]

I always experience great customer service from Adore Me. I always am exceptionally pleased with the products that I order.

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since...

reached us and been unsubscribed
as of 3/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in January,
February, and March, and was charged on 1/*/2014, 2/*/2014, 3/*/2014but contacted
us on 3/**/2013 and was unsubscribed.
 
For any remaining store credit:
 
As a Preferred Recurring
member of Adore Me, you agree to receive emails, newsletters and other
communications announcing your monthly fashion selections or assignments, and
promoting any special offer(s), including third party offers.
As a Preferred
Recurring Member, you have several options on the first of each month. If you
want to receive a monthly fashion selection, all you need to do is visit your
personal showroom that contains the products our fashion experts have chosen
for you. At this time, you can pick any selection in your personal showroom,
and it will be shipped to you after your credit card payment is successfully
processed. If you wish to view additional selections, you can request alternate
selections to be displayed in your personal showroom. Once our fashion stylists
have determined your alternate selections, you will be notified that your
alternate selections are available for viewing in your personal showroom. You
can pick any alternate selection, and it will be sent to you after your credit
card payment is successfully processed. Those clients who have any valid store
credits in their account may redeem one store credit, in lieu of payment for
each product selection.
Please note that all preferred recurring members that neither
select a lingerie set nor skip the month by clicking the Skip the Month button
before the [redacted] day of the month (11:59:59 p.m. EST), will be charged the
monthly dues and will receive a store credit. All store credits can be redeemed
within 12 months of receiving the credit. Preferred recurring members that do
skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their
minds and purchase any available item in their showrooms. If you receive an
unwanted selection, or if the selection is not completely to your liking, you
may return it at our expense and we will credit your account. Simply use the
return shipping label our client services department emailed to you and drop it
off at the shipping provider location. Please be sure to include your packing
slip when returning any product. You will receive a full credit to your
account, which may be used in accordance with our Credit Policy.
To request a refund, please contact our Client Services. All refunds are subject to our
Refund Policy. Please note: Credits resulting from the monthly charge on the
[redacted] are only eligible for a refund up to 30 days past the date of the charge.
In order to be eligible for a refund of store credit charged beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
[redacted]
 
We will analyze your
case and provide an answer by email within 10 business days (from the moment
you mailed out the letter) if you are from the US  or 1 month (from the
moment you mailed the letter) if you are from Canada or other states. 
Refunds are at the
sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be
deducted from the amount refunded to the card used for purchase. Orders
placed using [redacted], will not be partially refunded for sets not received. The
only way to receive a refund for orders placed using a [redacted], is to send back
the full order. Refunds will be subject to a 5.95 USD restocking fee per set.
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

Good price,nice product,extremely good delivery. Beautiful cloths.

I love adore me!! Great prices, reasonably timed free delivery, and great products!!! Never had to do an exchange or return with them, and I have 15 sets from them, all super awesome! I highly recommend adore me!!

Got exactly what I ordered, it fit beautifully and came on time and I am absolutely happy with what I got

[redacted] [redacted]
 
[redacted]
 
[redacted] This is in reply to the customer’s rejection of our answer to complaint #[redacted].Upon further investigation we see that the customer used a part of the remaining store credit ($99.90) for the order placed on Jan [redacted], 2015 (see attached image).If there are further comments questions or concerns, please let us know. Best regards,     [redacted] [redacted] [redacted] [redacted] [redacted]

As part of a larger order, I ordered a "panty grab bag," three pairs of underwear at a discount. I understood that the grab bag was non-refundable, which seemed a reasonable trade-off due to the low price.
When I received the order, the grab bag contained two pairs of underwear and one bikini (i.e., bathing suit) bottom. Bikini bottoms and underwear are not interchangeable. This was a bait and switch, committed on a non-refundable basis, so the customer has no recourse.
When I emailed customer service, I think the first two responses were from bots. The third response may also have been from a bot, it was simply "I'll pass your comments along." No response to my complaint that they represented that they would sell me one thing and then delivered something else.