Adore Me, Inc.

Always fast service, lots of styles to choose from, and the fit and quality are very good.

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint...

ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**/2014 and refunded for the month of July.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 06/**//2014but contacted us on 07/**/2014 was unsubscribed
at the time she called. As previously stated this customer was already unsubscribed.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note: Credits
resulting from the monthly charge on the [redacted] are only eligible for a refund up
to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
Adore
Me: Claims
[redacted] 
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using Groupon, will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a Groupon, is to return the entire order. 
Please also refer to
our How It Works section, for additional details.
Best regards,
[redacted]

[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
 
Here is a look at what
appears on our terms and conditions on our website:
SHIPPING,
RETURNS AND EXCHANGES
Free
shipping, free exchanges and easy return to and from addresses within
the U.S of any merchandise ordered through the Site or in connection with your
membership are subject to the Adore Me Shipping, Return and Exchange Policies. Customers
with addresses outside of the U.S and are welcome to purchase alternative
shipping methods at their expense that allows tracking or insurance on the
package. Please note that Adore Me does not hold responsibility on
packages sent without tracking information. There is no exchange
possible on any merchandise given away for free during a promotional
operation. All products returned for a refund are subject to a $5.95
restocking fee per set, to be deducted from the amount refunded to the card
used for purchase. Returns for a credit will not be charged the $5.95
restocking fee per set.
Replacement of products and
credits to your account for shipped merchandises claimed as not received are
subject to our investigation, which may include postal-service notification. We
will adjust your account at our discretion. Repeated claims of undelivered
merchandise may result in the cancellation your membership.
Best regards,
[redacted]

This is a great company for someone like me who has her phone in her hand at all times and no time to shop. I love everything I have purchased and the quality of the fabrics is really great. Boyfriend approved as well :)

Adore Me is a great mail order site. Everything I have ordered is high quality and arrives very quickly.

I do love every iteam iv gotten juat I find ir hard to shop since your plus size options are not always avaliable

I love love love a lot of the lounge wear but I fond my self noy buying because its not in my size
I know that a new line has just came out and lots of plus sizes are avalable but its a limited stock as iv been told before

Would love to see the fitness outfits in plus sizes took a while for bathing suits to apear be big gals wanna feel sexy to give us the chance

I did not receive my purchase. Apparently the item was undeliverable and was returned to the warehouse. I called customer service and they couldn't explain what happened and the post office was the same. Now I'm gonna have to wait until they received the shipment back to receive an email of whether or not I want a refund or repurchase the item. Which could have been avoided if someone was doing their job. This is my 2nd bad experience with them and frankly, I don't think I will continue to be a customer much longer.

[redacted]
[redacted]
[redacted]
[redacted]
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[redacted] [redacted]
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID...

[redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in July
and was charged on 07/**//2014, 08/**/2014, 09/**/2014, and refunded herself
via her showroom on 08/**/2014 and 09/**/2014 for the months of August and
September. At this time the customer has no store credit in her account and was
unsubscribed as previously stated.
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]

Absolutely love this site. Everything I've bought is great quality and the shipping is fast. Plan on being a customer for a long time.

Awesome!!

I adore this website, the lingerie, corsets, an active wear are my favorites, everything is good quality and lasts.

[redacted]
[redacted]
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[redacted]
 
[redacted]
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[redacted]  [redacted]
 
/>
This is in reply to the complaint ID #[redacted]. Thank you so much for contacting us.
Upon investigating this issue we see that , with their first order, the customer chose the VIP membership option. The VIP Membership is one of two payment options (the other is Pay As You Go, a one-time purchase option) customers select during checkout with their first order (see attached image #1). Customers who select the VIP Membership
option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time. To cancel the VIP membership, it is necessary to contact our Client Services. Our Customer Care Center is open Monday – Friday 8:30 a.m. – 8:30 p.m. (EST), not including weekends and holidays.
Regarding the returned order, # [redacted], this was placed with an exchange code, [redacted], (see attached image #2). There were not any transactions captured by our system, so our system couldn't automatically refund the customer. The transaction we captured and we can actually refund is the one from  Jun ** for $24.97 USD, Order #[redacted] – the customer placed this order using a discount code, purchased 2 sets for $49.94 (see attached image #3) and returned one of the sets for an exchange. That being said, we have refunded the customer for this transaction (see attached image #4).
We apologize for any miscommunication the customer may have experienced with our customer service so far. It is certainly not our intention to frustrate shoppers. Moreover, our developers are currently investigating the glitch that the customer mentioned in the complaint, in order to prevent it from reoccurring.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

The packaging is meant to be special, but the shipping methods often tear it all to pieces. The price is good if the quality was slightly better. Some items I can get from discounted intimate stores. The variety is not fluid enough for monthly must haves.

Adore Me, Inc. is a great company. Not only do they have a beautiful variety of products, but their turn around time is quick!
I love their products!

Adore me is a truly wonderful site and I enjoy shopping there every month!

I was mislead by Adore Me. I was enrolled in the VIP club without my knowledge. Once a month they were emailing me telling me I had a store credit of 39.95. I had bought a lot from them so I thought it was a fantastic policy. Unknowingly due to the fact that they sent an email confirming that I paid zero for the item, they were actually charging my credit card without my knowing. I got another email this morning saying I had a store credit so I ordered something for that price and received another email confirming that I paid zero. Then it was brought to my attention by my husband that they charged me 39.95 today. I called them today and spoke to a supposed supervisor who refused to cancel my order stating the it was outside of the half hour window that they could do it in. I would have to wait for the item and then return it with a shipping and restocking fee. When I asked to speak to her manager she refused to comply stating that there was no one available. They are liars and thieves. I will never buy another item from them. I also asked her to cancel my VIP membership that I never signed up for and she told me she couldn't that I would have to go through the process described in the email she sent me. I hate this company.

Revdex.com:I was refunded a little under 3 months out of the 6 months they charged me for, I then later received an email from someone saying that I can email someone else and such to try and get back the rest of my money. Unfortunately I do...

not have time to go through that process so I took it as a loss and canceled and re issued a new credit card. I still feel as though the company should of refunded 100% of my money right away, I'm just taking this as a lesson to be learnt anyway.At this time, my complaint, ID [redacted] regarding Adore Me, Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

I didn't like it when I can't used my gift card with the promo offer.

Very good

[redacted]
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[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**2014 as well as refunded in the amount of $39.95 for the month of July.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in July
and was charged on 07/*/2014. As previously stated I have refunded and,
unsubscribed this customer. This customer should receive an email confirming
that this account was deactivated.
 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted]
[redacted]