ADT Security Services

My Name is *** ***, a protection one customer for over yearsThe Branch Director,*** ***, of the Houston Branch Office of Protection now ADT CANCELLED my security monitoring services without notice to me I had recently complained about a camera that you could not see clearly Protection One could not find a camera to replace it so INSTEAD, they terminated my services without notice to me at all AND I had a SERVICE Contract with them *** ***, branch manager says he terminated my contract as wellMy contract was good until I thought I was being protected by Protection 1, instead I was under a since of security with NO Protection at all This would have gone on but I could no longer access my APP for *** so I called *** and they informed me that I was no longer a customer with Protection OneThe last attempt Protection One sent out a License Plate Camera to be installed at my house as a security camera, SO INAPPROPRIATE, which does not wo

I know this will be brushed aside, just like any other large conglomerate in this countryIt seems like large companies like ADT are just worried about the revenue stream than the customerWhich is really sadI have canceled my subscription today after renewing for another years because of a problem with their sales force which is incompetentI called three weeks ago and was quoted a video surveillance system for $and I was specific with my requirements with it being ethernet based cameras and after going back and forth for an hour with the sales team they said we were all set to go with an ethernet based video surveillance systemWhen the tech showed up at my house we started laying out where the camera's where going to be placedHe said they are WiFi cameras and needed a power sourceChecked the sales ticket and sure enough it was WiFi camerasAfter talking to the tech, he said the ethernet setup would cost $to installAfter talking to three managers about this at ADT, they said that they will use this as a training opportunity but will not help me at all with the coast differenceI then canceled my service, called a local company which took over the same equipment ADT had in my house plus had the ethernet based video surveillance system installed at my house for $with cameras and a door bell which also records live videoThis will be the last time I will ever use ADT for anything in the future

ADT failed to provide service for my account in a timely manner They also failed to respond to my phone call during an alarm in a timely manner meaning the phone was not answered and I was sent into their automated answering system As a result I have cancelled my service They have also explained that I will owe them for days service and a $cancellation fee that I do not recall agreeing to Now they cannot provide me a copy of my contract without a waiting period I consider them to be a very unethical company that has no interest is providing quality customer service In my opinion they have breached any agreement to provide service with me and there should be no penalties for cancelling their service
Account_Number: XXXXXXXX

This is the absolute worst home monitoring business I have ever dealt withAfter being with them for years I was moving and called to request a transfer of services as I had just recently upgraded my system and was committed to another year of service with themDuring my phone call I was advised that it wasn't as simple as transferring my servicesI was told I had to leave all equipment installed at the old address (I'm going to go ahead and assume that this is just a shady way of attempting to attain more business from the new home owners) and a technician would have to come out and assess the new propertyOk ADT fine...whatever you sayUpon meeting with the technician at the new house....he did his so-called assessment and informed me that the new install would cost 1700$ and I would be committing to a new three year contractHa! UnbelievableI originally decided to bite the bullet and pay the 945$ cancellation penalty....rather than pay 1700$ for the install and 50$/month for a cheaper package at the new address....I was receiving more at my old address for 39$/month...the original install there was 300$!
You're numbers make absolutely zero sense!!!! And you are the robbers!
I was lucky to find someone who wanted to take over my contract and got out of this mess unharmed financiallyI currently have my home monitoring services with Rogers smart home monitoring! Great service as long as you have a good internet connection! Smart bulbs, smart thermostat, cameras with 24/monitoring and recording, door locks, motion and door sensors....all for 0$ installation and 34.99/monthAND...I can unplug everything and take it with me when I move at no costyear contract
ADT you are awful and no one that knows me will ever use your servicesI work in real estate and know a lot of peopleYou lose

Closing takes days from date of call for closing, resulting is additional charges and loss of refund
Even though the call was made to cancel the service and the information provided in the original call states days for cancellation, the actual process gets stretched out for days from the day of call, resulting in loss of refund or potentially even more billing

This company preyed upon my elderly mother who has dementia She couldn't figure out how to work the system from day one! She also lives in a very safe place Her paranoia was due to onset of dementia When I received durable power of attorney, I called to cancel the account They wouldn't do it without a written letter from her doctor, stating that she had signed a contract! I'm far away, trying to handle my mother's billsI wasn't able to get a letter from her doctor as I had durable but not medical POA! Fast forward months, my mother has been moved into a Memory Care facility I called today to say she's no longer living there and I need to cancel the account First they said that she needs to personally call! I explained she has severe dementia She can't call Now they claim they need proof of POA before cancellation In the meantime, she NEVER USED THE SERVICE She is an elderly woman on a tight, fixed income, and they continue to pull $a month out of her checking account Today I am sending the required documentation, but this is beyond ridiculous It's reprehensible There is a special place in *** for businesses that prey on the unfounded fears of the elderly Shame on you ADT

Parents long time customers Became ill and I requested service cancelledWas told to write a letter and have father sign it, mail to address on Vaughn in Aurora, the cancellation would bebackdated to date requested Did all steps requestedCompany received such letter on Sept 7, requesting service cancelled as of Sept 1, All steps followed as per the directions given by customer service repReceived new statement, after being on hold for minswas told it is day cancellation notice

Representatives have conflicting billing information, lie about doing things and make unauthorized charges
March 13th I was informed that due to a past due balance, I would automatically be charged the full $balance instead of the monthly amount of $54~March 14th, I make a payment of $of the $balanceI called the company to remove myself from autopay since calling is the only way to do soOn Mar 31st, I was still automatically charged $162.10, the remainder of the past due balanceOn April 3rd, I called to cancel my services and to get a refund credit for the unauthorized amount taken from my cardThey said they would start the refund process, it would take 3-business days and that I would be charged a cancellation fee for cancellingI asked for documentation to support their claimThe email I received from them as proof showed a contract start date of 11/14/which would be well out of a year contract rangeI went through the cancellation process

I looked into using ADT for my home security systemWhile the sales representative that I spoke with was very friendly, ADT has several extra hidden fees and were sneaky in how they handled my financesAfter hearing the sales pitch, I said that I wanted to think about it before committing to their productThe sales rep asked for my credit card information to do a "pending" transaction so that my price would be locked at the price we negotiatedI made sure that this charge would not be posted to my bank account, but that it would remain pending until I called back to purchaseThe sales rep confirmed thisHowever, within the next couple days, they had actually charged my accountIt was not a pending transaction at allWhen I called to cancel that charge and get my money back (since I did not ever use their services or products), it took an extensively long phone call with the call being dropped a couple times, numerous transfers to different people, and overall a very large hassleWith not even using their product or services, they were dishonest about the financial aspect and the feesI expect this manner of business would have continued had I actually used their product

ADT kept pulling money from my account on several occassions even when I told them not toMy Rep said I could cancel within months was told he lied
I ordered the service to be started by opening day on January 6thThe product was installed by the installers put the main board in the closet where the water pipes were locatedThe pipes froze and sprayed water on all the equipmentI notified ADT and they came to repair it then notified me that I had to pay to replace the panelI argued with them that their service tech put that panel in the closet knowing that the pipes were in thereThey eventually gave in and paid to replace the panelThen for three weeks in a row ADT pulled money from my account for no reasonI had to go to my bank and challenge each one of the transactions to get my money backADT did not have my permission to take any money out of my account and I told my rep that when I signed onAfter several issues with ADT I had enough and my rep Tom told me that he

About a month or so ago, a technician came to my home check to see what was going on with the system First he told me that I needed to pay him at the spot $in order to proceed with his job The number of months I have been with ADT and have had technicians come to the house to fix issues I have never been told that I had to pay directly to the technician nor a bill will be sent to me While I asked him if he could bare with me to speak with a ADT representative for clarification, he was rude, very impolite and while my one year old son following me and was by the door; the technician open the door and hit my son on his face and while I defended my son he also hit my unborn child At the time I was months pregnant After he did what he did he got in to his vehicle and stormed off I immediately called to ADT to file a complaint against the technician My system is still not fixed and I am stuck because it does not work properly and I am really frustrated with everything I have gone through with ADT since the first month All I want ADT to do is break my contract and let me go for good but for one reason or another they are being so ignorant and finding excuses why I cannot get out of the contract Hopefully in this review/compliant ADT will be able to help me out to break my contract
If anyone is reading this, please do not go to ADT; customer service is horrible and also their technicians Please reconsider and do research before signing a contract

On July 13, I reached out to ADT for ServiceThe salesperson I spoke to was more than accommodatingCall took 45minService was set to begin on July 30, I was a little disheartened that the first time slot that was available was the day after the two week vacation I was taking to move into my new homeBut, Oh wellOn July,13, I get a call from ADTSorry for any inconvience we are going to have to change your appointment to July 31, There was a problem with scheduling"Not a problem"Then on July 23, I received one call at 1:43pADT Scheduler said they needed to switch my appointment to August 1/ wait no July 30th Sorry we can keep you at July 31st the appointment take to hours we can schedule you in the morning so the installer will have time to get the job completedNext call the same day at 2:24pWe can schedule for July 31st but the appointment window will be 12p-5pm?????????? OK I called ADT on July 31st, my appointment day as I was a little confusedIf the appointment arrival time was between noon and 5pm, how would the technician have time to do the job? Do they work late? So, the first person I spoke with I stated my concernHer response, I can help you with that, I just need to get scheduler involved, I'm going to put you on holdShe actually put me back in the queAnother person picks up, asked what was my call aboutI said didn't the other rep explainShe says what other rep? I ask my question againPlease don't put me back in the queNo, I won't and if we get disconnected, I'll call you backLet me check with dispatch on an ETA"OK" Tyler is going to be your technician and he has a short jobHe will be there as soon as he had completed his current appointmentI assure you he will start before noon"OK, Thanks" Tyler actually calls at 1:22p says he should arrive about 1:45p"Ok, I'll be there"Tyler comes in we walk the area, confirm equipment and then he asked for the modemI needed to confirm something with my husbandCome back and Tyler ask me to sign the contractThen says, I may not be able to complete the job todayAt the most, I can be here hours but the job will take longer with set up and programmingSo I upset as I had to take yet another day off to get this security system completedOK, will you be here in the morning to complete, "NO"Ok, when? What day works for you? "Mondays"Someone can come out August If that is the earliest , I guess I have no choiceWell, actually we should just wait for the 13th to do the installWHAT? Yeah, I won't be the one coming out and things could get turned around with two people working on the same jobOkay???? Tyler packs up , walks out and doesn't apologize, say thank you or good byeHe just walked outWhatever, I call ADT customer service get the run around for minutesI was offered a month of service for freeThat didn't match the amount of money I was losing missing work two daysCustomer service offered August for service to start between 8am and 10pmThree weeks no security system!!!!!

Installation, Customer Service, Trust
I was new to the neighborhood and received a sales add about ADT home security on my doorI called the Rep Name Antoine *** He came out to my home and explained the service to usI agreed to go with ADT as my security providerOn the morning of my installation I believe it to be 11/02/Mr Baker cane to my home so I could sign my contactThe installation time was from 8am-4pmThe gentleman arrived at 12:45pm to install the equipmentWhile he was there he was on the phone during the entire installation with someone else giving him instruction on how to install the equipmentHe was there until 4:pm and he didn't not complete the jobAt that time after I took off work and spent my entire day at home waitingThe technician then informed me that the equipment he brought with him did not work therefore he will have to return the next day to finishHe returned the next day with equipment and once again he was on the phone with someone in

In late February 2017, our landlord sold the house and gave us days to move, ADT still have out account activeWe called several times
XXXXXXX Account number under *** ***
My son *** *** and *** *** had to move from *** ** *** ** *** late February due to our landlord selling the home as short saleWe had days to moveWe called ADT several times to close the account but did not accept our closureWe got the run around and transfers to many linesWe need this account closed and retro credit back to Feb

ADT is trying to collect a monthly service charge of $on an invoice for service that was paid in full on an annual basisI called ADT and requested cancellation of monitoring service May 20, I was told by the customer service rep that I would be charged a cancellation fee because I didn't give days noticeHowever I received an email that evening (5/20/17@1:18a.m) informing me that my service had been discontinuedRenewal of service invoice was not due until July 21, I informed the service rep that I did not feel that I owed any money and would not be making any additional paymentsHe rudely responded "that's okay we'll just keep calling you." The calls started a week later and have continued on a daily basis, 6-times a day, including Saturday's and Sundays, starting at 9:a.mThe calls come in but no one speaks or leaves a message on the answering machineCaller ID shows "unavailable XXX-XXX-XXXX"That number identifies with AlliedInterstate LLC, a colle

***ave been a loyal ADT customer since I have had them installed and upgraded on different houses in statesMy bill is suppose to be $plus $brings it to $There is a $fee on my account from some junk charge they claim I didn't payI have always paid the installers and paid whatever the online system tells me to and until today April 1, was enrolled in easy ***

Adt authorized dealer the defenders are as dishonest as they come they lie to you and scam you into a contract without the services they guaranted they tell you you have to wait 2-weeks for equipment that way once you figure out they lied you can't cancel the contract cuz it's over three days

First time here, Go figure 95% negative reviews:
I just got a absolute joke of an emailADT is taking my monthly rate up over $bucks a year! They just created $318.3MM in yearly profit w a price increase to 7mm customers!! months after Apollo Private equity bought the company, are justifying this b/c they revamped the call center and built an app?? I could get a Stanford undergrad to build me an app for $10k dollars! Call center: that means more automation, job losses and efficiency and higher profit margins (prob pays for its self)you would think they would pass cost saves on to customersNOOO, they want to increase prices, increase corp profit margins, automate process, fire employees (redundancies), pay down debt, increase their equity value and re-trade the company for a massive profit in a few yearsguess who gets screwedcustomers and employees

Worst customer service and liarsI was told I will have a day trial to try out the system and decide if I want to keep it or not, if it works out for my familyTurns out, you have only days to cancel but days to downgrade or make changes to your plan!!! Even when the technician comes to your home he says the same thing (days to try the system and then cancel)Read everything you sign because when I was signing, he said I was signing that he was at my home and installed the system but tricked me to sign the contract stating that he informed of day cancellation which he never did!!! Now I am stuck with a system I don't want because I cannot afford over $1,to cancel! Don't trust ADT!! You try to get a hold of a manager of the branch and he won't even return your calls! When you speak to the represenatitives, they say they will not do anything for me because of the contract and the day rule which again, when you call to set up the appointment to install the system, they will tell you you have days!!!! They say one thing but do anotherSTAY AWAY from ADT!!!! I will never recommend it to anyone and make sure to write more reviews of their horrible service and how they trick their customers!!!

By far the worst company ADT/SAFE STREETNone of their reps know whats going on, aside for the lying salesmenI was told once price until they spent hrs in my home and changed the price to higherThey aren't a real company they contract people outThey refuse a supervisor on numerous occasionsI was told if I pay my bill for the years in full I would be given free months, in fact the agent did the math wrong and then denied me the two monthsWORST ALARM COMPANY CANT WAIT TO SWITCH TO A BETTER CUSTOMER FREINDLY COMPANY!!!!!!!!!!