ADT Security Services

In I obtained an alarm system for my home When I obtained ADT I was planning on keeping them for a whileHowever I lost my job in February On January 14th I contacted ADT and advised them that we would be relocating because of my job loss and because of my job loss we were losing our home ADT's response was well you can transfer your serviceI advised them that we would be relocating to another state and would be renting so that was not an option I was then advised that I would have to pay an early termination feeI could not understand thatNo where in their contract does it state that if the contract is on the person and not the property and nowhere in the contract is there a moving clause Yes their contract states that if I cancel the contract during the initial year term I will have to pay 75% of the remaining total monthly service charges But me not being able to pay was out of my control I did not sell my home and move some where else I lost my jo

Trying to transfer services and being charged an outrageous fee
We have been with ADT for the past few years and always tried to be great customersRecently we moved and asked to transfer servicesThe technician/sales rep came to our home and informed us that instead of transferring services, ADT would ask for six months up front for renting an apartment which could come to as much as $We have just spent $in moving expenses and we can't afford to pay $Due to the fact that we can't afford this fee, our services have now been terminated which will lead to us being charged hundreds for early terminationEither way, ADT will be charging us hundreds of dollars that we can't afford

ADT has deceived me with deceptive practices on more then one occasion however specifically this event is what my complaint is about
June 27,
MrNaren ***, CEO
ADT Corporate Office Headquarters
Yamato Road
Boca Raton, FL XXXXX
Dear Sir:
I am writing to you as no one at ADT will allow me to speak with you, as a CEO I would have thought that you were not untouchable to speak with especially when it involves your companyThat being said, I am sure when this letter reaches Boca Raton, that it will be handled just as my phone call
You should; in my opinion speak with your customers
Several weeks ago I received several phone calls from ADT regarding an upgrade to my radio basystem; I was told that an upgrade from 2G to 3G is needed in my homeI explained to each caller from ADT that I was positive that my radio was a 3G radio(I am completely surprised that ADT does not have any idea of what equipment I have in my home)I reluctantly agre

By far the worst company ADT/SAFE STREETNone of their reps know whats going on, aside for the lying salesmenI was told once price until they spent hrs in my home and changed the price to higherThey aren't a real company they contract people outThey refuse a supervisor on numerous occasionsI was told if I pay my bill for the years in full I would be given free months, in fact the agent did the math wrong and then denied me the two monthsWORST ALARM COMPANY CANT WAIT TO SWITCH TO A BETTER CUSTOMER FREINDLY COMPANY!!!!!!!!!!

ADT installed a home security system in my home on 03/12/on March 19, the system began to give fault issues which had alarms going off all night on this day ADT asked me to power down the system and they would have a tech come out and fix it the following weekOn March 22, my thermostat which is also from ADT began powering my AIr conditioning unit on and off every minute after hours on the phone with them no resolution was reachedA tech came to the house on March 23, and replaced the equipmentI am writing this complaint on 03/24/and the thermostat is broken again this will be the second night this week my three kids have to sleep without air conditioning due to product issues with this companyThis is a safety concern and is also causing damage to my air conditioning unit, and increasing my power bill significantly
Product_Or_Service: Home security and monitoring

ADT kept pulling money from my account on several occassions even when I told them not toMy Rep said I could cancel within months was told he lied
I ordered the service to be started by opening day on January 6thThe product was installed by the installers put the main board in the closet where the water pipes were locatedThe pipes froze and sprayed water on all the equipmentI notified ADT and they came to repair it then notified me that I had to pay to replace the panelI argued with them that their service tech put that panel in the closet knowing that the pipes were in thereThey eventually gave in and paid to replace the panelThen for three weeks in a row ADT pulled money from my account for no reasonI had to go to my bank and challenge each one of the transactions to get my money backADT did not have my permission to take any money out of my account and I told my rep that when I signed onAfter several issues with ADT I had enough and my rep Tom told me that he

ADT is trying to collect a monthly service charge of $on an invoice for service that was paid in full on an annual basisI called ADT and requested cancellation of monitoring service May 20, I was told by the customer service rep that I would be charged a cancellation fee because I didn't give days noticeHowever I received an email that evening (5/20/17@1:18a.m) informing me that my service had been discontinuedRenewal of service invoice was not due until July 21, I informed the service rep that I did not feel that I owed any money and would not be making any additional paymentsHe rudely responded "that's okay we'll just keep calling you." The calls started a week later and have continued on a daily basis, 6-times a day, including Saturday's and Sundays, starting at 9:a.mThe calls come in but no one speaks or leaves a message on the answering machineCaller ID shows "unavailable XXX-XXX-XXXX"That number identifies with AlliedInterstate LLC, a colle

Started as a customer in May 1, and I already find that contacting them is a MAJOR issueI waited on hold for over minutes just to speak to customer service about unenrolling in the Easy Pay although I never enrolledI called a week after installation with questions and was transferred over times before I had to demand to speak with a supervisorADT is a very popular and we'll known company but I'm confused of how they conduct businessIt's frustrating as a customer to have to be left on hold for such a long period of time

Installation, Customer Service, Trust
I was new to the neighborhood and received a sales add about ADT home security on my doorI called the Rep Name Antoine *** He came out to my home and explained the service to usI agreed to go with ADT as my security providerOn the morning of my installation I believe it to be 11/02/Mr Baker cane to my home so I could sign my contactThe installation time was from 8am-4pmThe gentleman arrived at 12:45pm to install the equipmentWhile he was there he was on the phone during the entire installation with someone else giving him instruction on how to install the equipmentHe was there until 4:pm and he didn't not complete the jobAt that time after I took off work and spent my entire day at home waitingThe technician then informed me that the equipment he brought with him did not work therefore he will have to return the next day to finishHe returned the next day with equipment and once again he was on the phone with someone in

I know this will be brushed aside, just like any other large conglomerate in this countryIt seems like large companies like ADT are just worried about the revenue stream than the customerWhich is really sadI have canceled my subscription today after renewing for another years because of a problem with their sales force which is incompetentI called three weeks ago and was quoted a video surveillance system for $and I was specific with my requirements with it being ethernet based cameras and after going back and forth for an hour with the sales team they said we were all set to go with an ethernet based video surveillance systemWhen the tech showed up at my house we started laying out where the camera's where going to be placedHe said they are WiFi cameras and needed a power sourceChecked the sales ticket and sure enough it was WiFi camerasAfter talking to the tech, he said the ethernet setup would cost $to installAfter talking to three managers about this at ADT, they said that they will use this as a training opportunity but will not help me at all with the coast differenceI then canceled my service, called a local company which took over the same equipment ADT had in my house plus had the ethernet based video surveillance system installed at my house for $with cameras and a door bell which also records live videoThis will be the last time I will ever use ADT for anything in the future

On July 13, I reached out to ADT for ServiceThe salesperson I spoke to was more than accommodatingCall took 45minService was set to begin on July 30, I was a little disheartened that the first time slot that was available was the day after the two week vacation I was taking to move into my new homeBut, Oh wellOn July,13, I get a call from ADTSorry for any inconvience we are going to have to change your appointment to July 31, There was a problem with scheduling"Not a problem"Then on July 23, I received one call at 1:43pADT Scheduler said they needed to switch my appointment to August 1/ wait no July 30th Sorry we can keep you at July 31st the appointment take to hours we can schedule you in the morning so the installer will have time to get the job completedNext call the same day at 2:24pWe can schedule for July 31st but the appointment window will be 12p-5pm?????????? OK I called ADT on July 31st, my appointment day as I was a little confusedIf the appointment arrival time was between noon and 5pm, how would the technician have time to do the job? Do they work late? So, the first person I spoke with I stated my concernHer response, I can help you with that, I just need to get scheduler involved, I'm going to put you on holdShe actually put me back in the queAnother person picks up, asked what was my call aboutI said didn't the other rep explainShe says what other rep? I ask my question againPlease don't put me back in the queNo, I won't and if we get disconnected, I'll call you backLet me check with dispatch on an ETA"OK" Tyler is going to be your technician and he has a short jobHe will be there as soon as he had completed his current appointmentI assure you he will start before noon"OK, Thanks" Tyler actually calls at 1:22p says he should arrive about 1:45p"Ok, I'll be there"Tyler comes in we walk the area, confirm equipment and then he asked for the modemI needed to confirm something with my husbandCome back and Tyler ask me to sign the contractThen says, I may not be able to complete the job todayAt the most, I can be here hours but the job will take longer with set up and programmingSo I upset as I had to take yet another day off to get this security system completedOK, will you be here in the morning to complete, "NO"Ok, when? What day works for you? "Mondays"Someone can come out August If that is the earliest , I guess I have no choiceWell, actually we should just wait for the 13th to do the installWHAT? Yeah, I won't be the one coming out and things could get turned around with two people working on the same jobOkay???? Tyler packs up , walks out and doesn't apologize, say thank you or good byeHe just walked outWhatever, I call ADT customer service get the run around for minutesI was offered a month of service for freeThat didn't match the amount of money I was losing missing work two daysCustomer service offered August for service to start between 8am and 10pmThree weeks no security system!!!!!

This company works and contracts out to liars and cheats and they do not have any integrity as a business

BEWARE, I ended up with a multi-year contract on a system that didn't work I thought I was safe because I paid extra for the ADT repair service agreement, where ADT repairs the system if it doesn't work, but that was a scam too because ADT still required me to pay to repair it I ended paying $to terminate early

They will not honor a contract that I have with them for one year they're demanding a three-year contract out of me which I did not sign
I might not have the

ADT advertises services, then preys on senior citizens's fears to inflate installation charges, then when they leave their home they are penalized
Regarding ADT account #XXXXXXXX for Mrs*** Sensabaugh Ridge Road Westminster MD (the original service location) She is now living at *** Vita CtUnit 1B My mother, Mrs*** Sensabaugh had an ADT system installed on 3-31- The installer used her fear of living alone to install a system that cost over $when the initial local ad promoted installation for $ When her age (over 80) and ability to care for her property deteriorated to the point that it was necessary for her to move to a senior community property that was more suited to her needs, I informed ADT that we would no longer be needing their monitoring services I was told that a letter stating that she was a resident at the property would relieve her of the balance of the contract Before that information could even be submitted, she w

Worst costumer service Doesn't worth

lied and added a contract, the keypad they forced us to take is too small to read
lied and added a contract, the keypad they forced us to take is too small to read..Called multiple times, people were very rude, no help at all

I want to cancel my service immediatelyADT tells me that it takes days to cancel, and they want to charge me for those days
I entered into a year contract with ADT security services on February 15, to monitor my home security systemThis is account number XXXXXXXOn June 23, 2016, I called to cancel my serviceMy account was paid up to July 1st, ADT representatives tell me that it takes to cancel service, and I will be sent a final bill for the period from July 1st to July 23rdI don't want the service any longer, and don't want to pay for service that I don't want and am no longer under contract for

*** My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

Representatives have conflicting billing information, lie about doing things and make unauthorized charges
March 13th I was informed that due to a past due balance, I would automatically be charged the full $balance instead of the monthly amount of $54~March 14th, I make a payment of $of the $balanceI called the company to remove myself from autopay since calling is the only way to do soOn Mar 31st, I was still automatically charged $162.10, the remainder of the past due balanceOn April 3rd, I called to cancel my services and to get a refund credit for the unauthorized amount taken from my cardThey said they would start the refund process, it would take 3-business days and that I would be charged a cancellation fee for cancellingI asked for documentation to support their claimThe email I received from them as proof showed a contract start date of 11/14/which would be well out of a year contract rangeI went through the cancellation process