ADT Security Services

I had an ADT system installed and within the day cancellation period I cancelled the contract, primarily because of misrepresentation of the product and promotions promised When the installer came to uninstall he left holes in the walls where the equipment was placed He refused to repair and when I contacted customer service, they too refused to repair the damages stating that they are not responsible for any tool or equipment damage as a result of the installation This is a terrible way to do business - come into a customer's home, damage the walls, and not take responsibility Knowing that it is company policy not to take responsibility for damage, the installers can be as reckless as they want to be knowing that they will not be held accountable Terrible customer service

This started on 2/11/I was trying to reactive an already existing ADT box in my home that was installed originally in After speaking with a ridiculous amount of people within a three day period they kept insisting on charging me for a new boxI didn't need oneAfter speaking with Corp headquarters I received a call from Ray at number X-XXX-XXX-XXXX apologizing and stating he was sending a tech to activate only for with a charge for feb service of Today 3/11/I was charged when my march bill should only be for serviceI called X-XXX-XXX-XXXX spoke to people all stating on 2/11/I was charged for an install and for equipment where the orginal came fromI said no! not only does those totals not add to but I was only charged reactivation bill plus taxSo why is my 3/11/bill They said we are charging you feb and MarchI paid feb during my reactivationThey arguedI hung up and called man at X-XXX

ADT has failed to render excellent service, the techs act as if they don't know what there doing Some are even rude
On Wednesday November 16th I had an appt to install service at a new location that I am moving to The tech came out and began the install process, however, before he could start installing he stated I needed to pay, I stated to him the Rep who set the appointment never mentioned anything about additional payments upon installation only payment I was advised to make was for $dollars even then I wasn't advised of taxes on that until I look at my bank statement The tech that came out took hours to install the services and after four or five hours he couldn't complete the process, he stated the cell tours in my area we're down, and that he would need to come back later that day, well he never made it back to finish what he startedHe later called and stated he will be back the next day around 1pm, he never showed up, he stated he would have to have the sched

ADT was unable to install the system at our new home (once because they didn't even show up), yet is continuing to charge us the cancellation fees
We had ADT's service at our old house Upon moving, we contacted ADT who told us to bring out recently purchased equipment to the new house for installation We set up an appointment and I took the day off from work Eventually, ADT showed up but their technician said he was unprepared to install our equipment and asked if we were interested in an entire new system Obviously, since we had only purchased the security system about a year ago we were not interested in whole new system The technician put me in contact with someone from their sales team who apologized for their mistake and offered to set up a new appointment with a technician who would be able to set up our equipment with some extra equipment to account for the extra windows in our new home We set a new appointment, and I took another day off from work I was given a t

I want to cancel my service immediatelyADT tells me that it takes days to cancel, and they want to charge me for those days
I entered into a year contract with ADT security services on February 15, to monitor my home security systemThis is account number XXXXXXXOn June 23, 2016, I called to cancel my serviceMy account was paid up to July 1st, ADT representatives tell me that it takes to cancel service, and I will be sent a final bill for the period from July 1st to July 23rdI don't want the service any longer, and don't want to pay for service that I don't want and am no longer under contract for

I changed security services from ADT to another companyOnce I switched and ADT was no longer active, the company failed to notify me my system was disconnectedThis is not good service given a person could break into my house and unplug their systemThe new system was installed around November Since this time ADT has taken $from my credit card monthly, and I called to cancel service on 3/29/because of them not stopping service and advised I am not using service and they are not monitoring itThe agent confirmed
Product_Or_Service: Security

I'm being asked to pay a $disconnect fee for a contact I never signed
I called ADT in March of to disconnect due to high cost,and me finding a lower service cost for the same service I was instead told that ADT would match the competitor pricing if I agreed to a month contract After being told there was no disconnect fee if I were to move I agreed to the contract
Fast forward to last month I called ADT to cancel my service because I am moving due to a job change The ADT Representative said that there would a $disconnect fee because I hadn't fulfilled the contract agreed tooBasicly I was mislead into this agreement and I sign nothing
I have has no luck trying to resolve this with ADT to this date despite numerous phone calls I don't want this going to collections and damage my credit

Trying to transfer services and being charged an outrageous fee
We have been with ADT for the past few years and always tried to be great customersRecently we moved and asked to transfer servicesThe technician/sales rep came to our home and informed us that instead of transferring services, ADT would ask for six months up front for renting an apartment which could come to as much as $We have just spent $in moving expenses and we can't afford to pay $Due to the fact that we can't afford this fee, our services have now been terminated which will lead to us being charged hundreds for early terminationEither way, ADT will be charging us hundreds of dollars that we can't afford

ADT advertises services, then preys on senior citizens's fears to inflate installation charges, then when they leave their home they are penalized
Regarding ADT account #XXXXXXXX for Mrs*** Sensabaugh Ridge Road Westminster MD (the original service location) She is now living at *** Vita CtUnit 1B My mother, Mrs*** Sensabaugh had an ADT system installed on 3-31- The installer used her fear of living alone to install a system that cost over $when the initial local ad promoted installation for $ When her age (over 80) and ability to care for her property deteriorated to the point that it was necessary for her to move to a senior community property that was more suited to her needs, I informed ADT that we would no longer be needing their monitoring services I was told that a letter stating that she was a resident at the property would relieve her of the balance of the contract Before that information could even be submitted, she w

I WAS A CUSTOMER FOR A YEAR UNTIL I MOVED ( YEARS CONTRACT), SO
THEY CAME TO MY NEW HOME AND INSTALL A NEW EVERYTHING OBVIOUSLY WHIT CHARGE AND WE WEREN'T AGREED WITH THAT BECAUSE NO PAPERS SIGNED FOR THAT , MY HUSBAND SENT A LETTER TO ADT EXPLAING WHAT HAPPENED AND THEY IGNORED THE LETTER SIX MONTHS LATER WITHOUT ADVICE THEY CANCELLED THE SERVICE WHEN I CALLED THEM AND ASKED THEM WHY THEY CANCELLED THE SERVICE.....THE ANSWER WAS THAT MY HUSBAND SENT A LETTER ASKING TO DO THIS (OR SEVEN MONTHS AGO)
GIVE ME A BRAKE COMPANY
IT WAS A NIGHTMARE TO BE WITH THIS COMPANY
AH!!!! AND ALSO THEY LEFT THE PAD IN MY OLD HOUSE AND IT WAS MAKING A LOT OF NOISE THAT THE PEOPLE LIVING NOW THERE CALLED THEM TO STOPED THE NOISE AND THEY TOLL THEM THAT THEY HAVE TO CONTRACT A SYSTEM PLEASEEEE I AM NOT RECOMMEND AT ALL ADT AS SECURITY CIA

ADT has deceived me with deceptive practices on more then one occasion however specifically this event is what my complaint is about
June 27,
MrNaren ***, CEO
ADT Corporate Office Headquarters
Yamato Road
Boca Raton, FL XXXXX
Dear Sir:
I am writing to you as no one at ADT will allow me to speak with you, as a CEO I would have thought that you were not untouchable to speak with especially when it involves your companyThat being said, I am sure when this letter reaches Boca Raton, that it will be handled just as my phone call
You should; in my opinion speak with your customers
Several weeks ago I received several phone calls from ADT regarding an upgrade to my radio basystem; I was told that an upgrade from 2G to 3G is needed in my homeI explained to each caller from ADT that I was positive that my radio was a 3G radio(I am completely surprised that ADT does not have any idea of what equipment I have in my home)I reluctantly agre

ADT did a failed installation and won't reschedule to fix it
I scheduled to have a cellguard installed on my home ADT system since I no longer have a phone lineI got the service scheduled and due to the time required for them to be there, I had to take a vacation day from workThe ADT person who showed up, didn't bring the right equipment and was very rude in the processADT sent me a part that wouldn't even work for the upgrade the ADT person was doing, so we had to reschedule it for another dayI wasted $of a vacation day for nothing to be doneThen on the day we reschedule it for, I had to take a 1/of a vacation day for me to be there for a later in the day installThe ADT rep came and started doing the install and in a very short time needed to contact tech support for assistanceHe didn't have cell service at my house so he had to borrow our cell phone for hours talking to tech support until 8pm at night when tech support closesAt that time tech support said th

lied and added a contract, the keypad they forced us to take is too small to read
lied and added a contract, the keypad they forced us to take is too small to read..Called multiple times, people were very rude, no help at all

ADT has not supplied the complete protection for my residence that was implied
For several years now I've been paying a monthly fee for the peace of mind that my residence would be protected at all timesAs the result of a service call today I learned that under a multiple power failure situation, the system battery would be depleted, not recharged, and therefore leaving completely unprotected in the event of further power lossThis could lead to a life threatening situation, if my wife and I were sleeping during a home invasion while the power was off, or possible loss of my home's contents, if we happened to be away when this situation arose

ADT has fraudulently been charging my credit card for an account that was supposed to be transferred and later cancelledThey refuse to rectify
Account Numbers #XXXXXXX, #XXXXXXX, and any other accounts associated with the names *** Mehta *** or Timothy ***
There are multiple recurring payments in the amount of $showing up on my credit card statements which are fraudulentWe had an initial account at an address located at sapphire falls and instead of transferring that account to our new residence, ADT incorrectly created a second account which was never authorized or acknowledged
It was just recently uncovered, after an invoice was received claiming past due amounts in excess of $200, that account #XXXXXXX was for a service address located at E Sapphire Falls Dr, which we have not resided in since We relocated our service to our new address which was supposed be on the same accountWe were never informed that a second account was set up and we h

BEWARE, I ended up with a multi-year contract on a system that didn't work I thought I was safe because I paid extra for the ADT repair service agreement, where ADT repairs the system if it doesn't work, but that was a scam too because ADT still required me to pay to repair it I ended paying $to terminate early

An attempt was made near the end of August 2016, to cancel my account with ADT After making numerous phone calls, sending numerous emails and making numerous other attempts to contact them, they have continue to deny that I have cancelled my account They even went so far as to send me to a collection company ADT has informed my that I did not include an account verification code I do not recall that they ever requested such a code or informed me that such was needed This issue has been going on for months and ADT seems to be totally ignorant of all my attempts I have copies of emails, letters, and notes from phone calls.This situation is ridiclous and totally uncalled for I had been their customer for more than years
Product_Or_Service: Security service

I would not buy this service When I retired and decided I didn't need it, the process to cancel was impossible It took many phone calls over several months, and I had to continue paying the monthly fee When I finally reached someone the process took a lot of time and they tried to convince me not to cancel

ADT installed a home security system in my home on 03/12/on March 19, the system began to give fault issues which had alarms going off all night on this day ADT asked me to power down the system and they would have a tech come out and fix it the following weekOn March 22, my thermostat which is also from ADT began powering my AIr conditioning unit on and off every minute after hours on the phone with them no resolution was reachedA tech came to the house on March 23, and replaced the equipmentI am writing this complaint on 03/24/and the thermostat is broken again this will be the second night this week my three kids have to sleep without air conditioning due to product issues with this companyThis is a safety concern and is also causing damage to my air conditioning unit, and increasing my power bill significantly
Product_Or_Service: Home security and monitoring

They will not honor a contract that I have with them for one year they're demanding a three-year contract out of me which I did not sign
I might not have the