ADT Security Services

Fraudulently added my bank card to EasyPay, charged it after I removed it
I relocated after buying a new homeThis is the second time this company has welcomed themselves to my moneyThey charged me over $to relocateDuring this process I realized that when I called to make the appt, they added my bank card to easypay without my permission or knowledgeI paid what I owed with a credit card and then called to request my bankcard deleted from their systemThe next day, ADT charged my bankcard for $After I'd removed it from their systemI called my bank and marked this charge fraudulent because it's theft at this point

Had a yr security system contract w/ADT, but had to cancel early due to having to move for retirementBeing billed $in damages
*** *** ***
*** *** *** ***
Suite ***
*** ** XXXXX
RE: Collection Notice, Creditor: ADT Security
Client Ref #: XXXXXXXXX
Acct#: XXXXXXX
Gentlemen:
I received the attached collection notice in reference to the aforementioned account, dated April 18, 2017, on Friday, April 28,
I am contesting/disputing the balance due - as stated in your correspondence ($578.46); instead, I am offering to pay one-half of the amount stated which would be $ My reasons are as follows:
I had been a loyal ADT customer since 1997, years while residing in ***, *** and the remainder of that period while in ***, North ***
My service at *** *** was canceled in January, 2017, only after I moved and new location did not require continuation of a monitored alar

My company given to collection because of terminated contract due to ADT failure to provide services
My company has signed the contract with ADT security services on The only disturbance we have experienced during service period was 1.57am-when the Burglary alarm went offADT only emailed me the notification about the burglary - NO calls, NO police, NOT even a textAn email in the middle of the night about things with possible disastrous resultsFortunately,this time it was my staff who mistakenly put wrong alarm disarm pin, but alarm was going off for about min - so only imagine what could be done to the business in that time if it was a burglaryADT didn't even call to follow up on the incidentTherefore I started emailing and calling ADT about what happened-but neither I got any explanations, nor any answers, much less any concern was demonstrated from their side about possible outcome of failure to perform their obligationsAll the above left me no ch

We have had an ADT alarm at our residence for many years (over 5)Each month, we pay our feesEach time we leave the premise, we set the alarmWe punch the code into the key pad, and the system goes through its process, giving us seconds to leave
Last night, there was a break inADT never called me, as we were awayEach night, a friend checks on the place, and he discovered the burglaryHe called the police and detectivesADT was no where to be heard
After going through the absurd process of getting someone, at ADT, on the phone, and asking why I was not alerted to the break in, I was told ADT never received a "break" in the systemAs we discussed, something remarkable was said to me by the ADT employee: "We don't know if the system is malfunctioning until there's a break in." I couldn't believe my ears and asked her to repeat itShe did
My friend tested the system, while I was on the phone with ADTHe "armed" it and then opened a doorThe siren went offNone of that registered with ADT
This morning, I asked my assistant to find someone, at ADT, in their corporate office with whom I could talkA Vice President for Corporate Affairs was on the phone with meHe was defensive and never offered any suggestions on how to resolve the non-working ADT security system
Forty years ago, when we first had ADT, it was a good companyI believe they have grown too big and now could NOT care less about their customers nor the security of their customers' homes
Find another security company

ADT has two accounts they are separately billing me on I have contacted them more than six times (each time taking about an hour) and each time they tell me "we found the problem and it is resolved"Then I get a collections bill from themThis started when I updated my system within the last year in late (I have been a customer since with no problems prior to that),
The ADT salesman (which opened a new account -He never closed the old account)So I get billed for both accounts for the exact same houseThe ADT salesman was actually a subcontractor (even though I called ADT directly to set it up - they sent out this subcontractorwho wore ADT uniform- a dangerous scam as this guy has now disappeared and and I cannot contact him - and ADT calls it a security service!) This is totally resolvable- one house, one bill, that is all I askStop double billing meWhen I call ADT and they tell me it is resolved, they refuse to send me a confirmation email or letter! Instead they call me at all hours asking why I haven't paid Omg, it is maddening

I am active duty military transferring on ordersADT continued to bill me for service beyond my initial cancellation date of 26MAY
I am active duty military transferring on ordersI called ADT on 26MAYto cancel service at address *** N *** *** *** ** *** (account#XXXXXXXX) due to a military ordered transfer They provided me with cancellation #XXXXXXX and assured it was done and I was "good to go" I as advised ADT does allow cancellation for military members moving on orders ADT proceeded to bill me for June, July, and August I called to resolve the issue on 31Julyand spoke with Alisa - xXXXXXXX She advised I needed to fax my military orders to XXX-XXX-XXXX to include service address, my name, and my phone number Alisa advised I could call back hours following the fax and it would be resolved I did this on 3AUG I ended up speaking with Ray *** He advised the request wasn't "signed" so it was null and I should re-fax a signed versio

The sytem sold to me by ADT is defected and no one has come out to fix the problem yet they continue to bill me for the sytem eventhough they have bee
In June of 2016, I started I moved my ADT service from GaTo Zachary, LaThe service worked for exactly two months, after which I began to have problem.The check Lang radio would not erase from the screen and hindered me from using the sytemI called ADT serial times to have the complaint resolvedresolved but they could never send out a technician at a time

scheduled install of wireless system Price quoted on phone was to cover all "openings" Technician arrived, and there was an "upcharge"
after cancelling initial install, was contacted by the company, and they said there was a misunderstanding and could they re-schedule they re-quoted a price and we rescheduled, again, the technician arrived and we were told that there was an "UPcharge" Even talked to the manager and he said the people that quoted the price and scheduled the install didn't know what they were doing
This amounts to a BAIT & SWITCH practice as no one ever mentioned a limit on the number of "opening" in a single story house Based on the Techand the Manager's conversation, we should have only doors (front, back and Garage) and windows

I was told that I would be billed for stopping my monitoringI was charged times out of my contract
I stopped my contract due to me moving and ADT could not cover my new addressI was told that I would get a $credit because it was their fault that I could not move and that I would stop being chargedSince my contract has been stopped on 8/31/I have been charged times once for monitoring of and one time again for Both times I did not authorize the payment to be taken outI was also told that I would not recieve the credit that I was told about even though every person that I spoke with said it was on my account

In I obtained an alarm system for my home When I obtained ADT I was planning on keeping them for a whileHowever I lost my job in February On January 14th I contacted ADT and advised them that we would be relocating because of my job loss and because of my job loss we were losing our home ADT's response was well you can transfer your serviceI advised them that we would be relocating to another state and would be renting so that was not an option I was then advised that I would have to pay an early termination feeI could not understand thatNo where in their contract does it state that if the contract is on the person and not the property and nowhere in the contract is there a moving clause Yes their contract states that if I cancel the contract during the initial year term I will have to pay 75% of the remaining total monthly service charges But me not being able to pay was out of my control I did not sell my home and move some where else I lost my jo

Started as a customer in May 1, and I already find that contacting them is a MAJOR issueI waited on hold for over minutes just to speak to customer service about unenrolling in the Easy Pay although I never enrolledI called a week after installation with questions and was transferred over times before I had to demand to speak with a supervisorADT is a very popular and we'll known company but I'm confused of how they conduct businessIt's frustrating as a customer to have to be left on hold for such a long period of time

I received a Voucher for the Home Security system ,with 15pre-wired door or window sensors &$*** gift card for only $ ($850) valueThe total price would be $I was given a Ref# and the next day the tech from ADT placed equipment in my home and told me to sign his table stating he could not activate the system until I signedHe left a packet saying if we needed help it would be in the packetOn Monday I was going over my Account and found $, drafted from my account the following day $&the next day $ I did not give permission for last two withdrawals I immediately contacted ADT and I was told I must of ordered an upgrade which I assured I did not She informed me that the $was one payment of the (EXTRA EQUIPMENT )I IMFORMED TO COME GET THAT EQUIPMENT ASAP I did not order and the Tech at no time mentioned this to me or my husband I was informed that I would have to sign a form for the removal and pay a 75% chargeI refus

I signed up for security with ADT because I thought it was a big, secure, stable, honest businessThey are lying and deceiving so much my head is spinningI owe them money for equipment they put in my house in JulyI stopped paying because the devious accounting resulted in my getting little or no benefit for parting with my hard-earned moneyI started off paying $(within a few cents) a monthThough it was a very high monthly fee, within a couple months they raised it to $On Febwhen I discussed it with Shawn at X-XXX-XXX-XXXX, he said over and over there was no increase though I was looking right at it! This deviousness and oily accounting and lying to me over the phone I can't deal with it Furthermore when I purchased it ADt sold me an inappropriate product after I told him I don't want to deal with a computer; I'm just not good enough at itI want a bill in the mailShawn contradicted himself in the same sentence, saying they never raise the price in the fi

ADT billing deptis admitting that I was over charged, but will still not refund my money
I have been an ADT customer for a long timeI moved in October 2015, and had my ADT alarm system moved with and reinstalled in November My account number is XXXXXXXXX
I called customer service in October and asked for my alarm to be movedI was quoted: $for installation + $for a permitTotaling $
Great! The technician came out and completed the install in Nov He told me at the time of install that I would be charged for a wall mount for the alarm ($50) and two additional contacts for doors ($each)I told him I didn't understand because my alarm was mounted and I had an equal amount of contacts at my old residenceHe said, "I can only go by my paperworkGo ahead and sign and you can get it worked out with the sales." I signed the rider agreement expecting that I could call ADT the next day and have them work out the problemThat was months a

*** *** is the ADT repI was under the impression I was paying $50, not $500, to have cameras and equipment installed at my shop
*** *** forwarded me a contractI was and still am extremely busyThis is our first year in businessI thought I was being charged $to have two cameras installed, along with an alarm system and was going to be billed roughly $every monthI never sat down with *** to discuss anything in detailI was emailed the contract and did not understand what was included in the contractI just started losing my eye-vision, but I was quick to sign on 8/3/because we were open for business and thought I was paying $for installationThe cameras failed to capture two shop lifters in my shopThey made off with an *** computer worth $The alarm system triggered an entry late at night and the police arrived at the shopI had to pay LAPD $for a alarmI asked if I could return the cameras and equipment on or before

ADT did NOT properly transfer my serviceI am seeking to cancel service without cancellation penalty OR ADT can fix the problem and adjust my bill
I lost my home of years-weeks agoI had to move to another residence and I desired to transfer ADT to the new propertyPrior to getting ADT in 2014, my former property was broken into almost twice in a year's timeI decided to get ADT because of them being known as the leader in home securityI spoke to ADT sales representative Solomon *** and told him I wanted to TRANSFER my services from *** *** *** to the new residenceI explained to him that I have the ability to see my home via camera when I am awayI am only home days a week because I work almost a miles away, so I rely heavily on these cameras that I had for my former propertyI also had sensors on all of my doors and windows downstairs; and I wanted the same for the new propertyI believed Solomon was setting up the order for me to be able to utiliz

I have been an Adt customer since with no issues till now On February 23, I received a call stating my system was not sending a signal that I needed to do a check on my system which I did on March 14, The test failed so I called Adt and the operator I spoke with verified that they where not getting a signal The operator also stated to me that they had not been getting a signal since November I asked why was I not contacted about this tell Feb23, She stated that it showed that a call was attempted to me in November but failed and not tried again until Feb23, I stated to her that my phone number has not changed for the pass years and that phone number was the one they reach me on Feb23, I also asked why an E-Mail was not sent out also She said she didn't understand it either and she was sorry about that I said that I should be refunded that money for the months that they were not monitoring my home I was told first to have

BAD SERVICE AND REQUESTED CANCELLATION OF OLD ADDRESS AT TIME SERVICE INSTALLED FOR NEW ADDRESS; WAS NOT CANCELLED UNTIL MONTHS LATER, BUT NO REFUND
AT THE END OF 2015, HAD TECHNICIAN COME OUT TO INSTALL SENSOR ON FRONT DOOR BECAUSE WE HAD REPLACED DOOR AND FRAMETECHNICIAN OFFERED TO PUT SENSORS ON MASTER BEDROOM WINDOWS FOR FREECOULD NOT ARM ALARM WITHOUT BYPASSING BECAUSE TECHNICIAN ONLY PUT OF PART SENSOR ON WINDOWSCALLED ADT CUSTOMER SUPPORT AND TOLD THAT THEY COULD NOT SCHEDULE TO HAVE TECHNICIAN COME OUT AND THAT SOMEONE WILL CALL IN WEEKS TO SET APPOINTMENTAPPARENTLY, CUSTOMER SUPPORT IS AN OVERPAID ANSWERING SERVICESOMEONE CALLED AFTER WEEKS, BUT I DID NOT SCHEDULE AN APPOINTMENTABOUT TO SELL HOME AND ADVISED BY REALTOR TO LET NEW HOMEOWNER DEAL WITH ISSUE MOVED ON 3/29/WORKED WITH TORI TOSSES AT SAFE HAVEN SECURITIES WHO ASSISTS MY REALTOR'S CLIENTS TO SET UP ADT SERVICE AT NEW ADDRESSWAS TOLD THAT I COULD NOT CANCEL SERVICE AT MY OLD ADDRESS UNT

If I could I would give them no stars customer service is rudethey are absolutely no helpwe are relocating and I advised of how dissatisfied I was no one caredthe gave me a date of canceling which is a month out after being transferred times but we were not notified a month out of relocation so I have to pay an extra month and for a month I have three door senorsi went from every month to quarterly with out noticethey are unappreciative of your business and don't careMy alarm goes off and they email meNEVER USE THEMBEWARE

ADT is back door scammers...do not sign a contract with them there is lack of communication on all levels of adt...they tell you one thing and then after a day grace period everything comes out permit fee which the tech tells you its covered..they do pay it but they want you to pay them backThen they tell you one price over the phone then when they come out it is a massive difference then what was told over the phoneI am highly disappointed in this company..and do not try to cancel because you will owe the 75% of the balance due...this company does not have to worry I will be letting everyone know that they are frauds