ADT Security Services

We called ADT on 9/3/to cancel our service due to the sale of our home and was informed that we do not owe anything & instead have a 400$ credit
When we spoke with John on 9/to cancel our service, we were told that we didn't owe anything and instead we actually have a relocation credit of $to use within years towards ADT services in our new home Two weeks later, we received a bill for $ When I called the customer service department, I was informed that this was the balance due from our contract I requested to speak with the manager to inform them that this is not the information we received when we cancelled the account Before transferring me to the manager, she informed me that I will get the $credited back to me once I start service in my new home and that I have months to pay the bill since that's the time it takes before it goes to collection When I was transferred to the manager, he informed me that my credit is not $but less and that I

This was the letter I sent to ADT and that they received on 7/30/as of 8/30/I have not received a response:
Your system was partially installed on April 17, and has never been completed even after text to the installer and two phone calls to XXX XXX-XXXX that were never returned Clearly this is not as represented Therefore I wish to cancel our agreement If you cannot even complete the installation or respond to my repeated attempts for attention to this, how in the world can you protect my house?

HOW DOES THIS COMPANY HAVE an A+ rating when over reviwers give it a one starMany, including myself would give it zero if that was an option
I regrettably called ADT in February of
I received a card in the mail with a promotional offerThe amount was only available if I did not want a guarantee that the product would work
The bigger issue is that I was overbilled from the first month
In trying to resolve the problem I learned how poor their customer service is
I also learned that a company called Defender installed my alarm
I started getting billed by Defender & ADTOne month I was billed over $
Again , trying to resolve this was a nightmareCustomer Service is AWFUL!!!!
Someone from ADT corporate came to my home because of the issues I was having
*** *** was the repHe assured me he was switching my account back to ADT ( I never knew I wasn't using ADT He said read the fine printI still had the original protional card from ADTI gave it to him to readHe couldn't read itHe was approxyears old.)
I continued to have overcharges*** couldn't help meHe said his manager would contact meNever did!!! Had more issuesI received another crazy billI called the number on the billThey told me I had the wrong #I said I'm calling the number on the bill...after minutes...it was more confusion between ADT & Defender The rep assures me it's cleared up
That was in September This week I receive a bill from a collection agency for over $ from DefenderMy bill has been paid & actually over paid since the first month.I will have to spend more time on the phone trying to correct thisI wanted an alarm for peace of mind ...instead...My ALARM COMPANY is ROBBING meThis is the most bizarre company I have ever dealt withI have advised my neighbors & our community website & anyone that brings up getting an alarm to look elsewhereI am advising them to check this website an read the reviewsAlso Yelp...no positive reviews How can a nationally recognized company be such a disaster!!

The ADT service represenitive misrepresented himself and ADTLeading me to believe I was signing a two year contract, for that was what I requested and he said the he could do thatFurthermore, ADT has slammed me with monitoring service and smoke alarm deviceI bought my smoke detector prior to ADTCharging for a service that I explained to the sales repI did not need or wantMy home is and has been hard wired into the system that too I explained to the repBasically ADT was ripping me offI was first aware approximately Oct- Nov2016.I did make my concerns known to ADTI have since discontinue their service as it was a breach of consent
Product_Or_Service: ADT security servicesd
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

Upon moving I requested the same security system at my new locationUpon arrival they installed a different system and refuse to correct the issue
January I moved into my new home and upon arrival I was guaranteed that I would have the same system installed as my previous home(Safe Watch 3000) My current home has no landline or cable connections; which limits me to only having satellite internetI was informed by the ADT Tech installing my security system that it would function with satellite internet and would not affect my bandwidth or data capI asked the ADT Tech as to why I wasn't getting the Safe Watch and the Tech stated that ADT no longer supports or installs the system in homesI signed the contract believing that the current system I have would function as explained by the ADT TechAfter sometime I started noticing that all my bandwidth was being drained by the new systemI ended up disconnecting the ADT system from my satellite internet due to my bill bei

February I asked for my ADT service to be disc I was offered a discounted rate to stay and the rate was never honored I called back in March
asked that my service be disc and billing be stopped immediately Payment was drafted from my account again in April Requesting my service to be disc and billing be credited back to Feb a month

SALES REPRESENTATIVES LIE ABOUT CANCELLATION FEES
I PURCHASED THE ADT SECURITY FROM ONE OF THEIR SALES REPS THAT CAME TO MY HOUSEI ASKED HIM MULTIPLE TIMES, POINT BLANK, ARE THERE ANY FEE'S WHATSOEVER ASSOCIATED WITH CANCELLING MY SERVICEHE REPLIED "AS LONG AS YOU KEEP YOUR SERVICE FOR A YEAR, ADT WILL HAVE ENOUGH TIME TO RECOVER THEIR COSTS AND THERE WILL BE NO CANCELLATION FEE."
I CALLED TO CANCEL AND THE RUDE SALES REP TOLD ME IT WOULD COST OVER DOLLARS TO TERMINATETHEY ALSO TOLD ME THAT I CANNOT SUSPEND MY ACCOUNT, EVEN IF I DO NOT LIVE AT THAT RESIDENCE ANYMORE AND THAT I WOULD HAVE TO TRANSFER IT SOMEWHERE ELSEI WAS STAYING WITH FAMILY AND WOULD BE MOVING SHORTLY SO THERE IS NO POINT IN ME TRANSFERRING UNTIL I FIND ANOTHER PLACETHEY STILL WOULDN'T SUSPEND MY ACCOUNTWHEN I ASKED TO SPEAK TO A MANAGER, I GOT THE RUN AROUNDTHEY WOULD NOT TELL ME THE REPS NAME, THEY SAID THEY WOULD HAVE HIS SUPERVISOR CONTACT MEIT HAS BEEN OVER ALMOST A MONTH AND NO ONE HAS C

NO! NO! NO! Do not trust this company with your safety or "Piece of Mind" They have the worst customer service I have ever experienced They offer no information until they send some SHADY technician to look thru your home and get the complete layout of your home in order to give you a "Customized Quote" If you decided not to use them or found they charge too much, you just showed a stranger how to break into your home, what type of valuables they could take and if you have children they know if its a boy or girl and about what ageI called to file a complaint about the tech that came to our home and they didn't seem to care I REPEAT, DO NOT LET THIS COMPANY SEND ANYONE TO YOUR HOME AND DO NOT DO BUSINESS WITH ADT!!!!

Alarm was triggered in MarchADT cannot resolve issue and want me to pay for a service that I do not have, the equipment was taken down & not working
Account number XXXXXXXXX
I was awaken to call from ADT in March regarding an alert/alarm that was triggered in the store At am, I got out of my bed to travel 25+ miles to the business location I was told by the ADT representative that I would need to go to the store to turn it offUpon my arrival, there was a screeching piercing soundI called ADT to get direction on how to turn off the alert/alarmTo my dismay this could not be resolved by their staff! They tried to troubleshoot this issue to no availAfter troubleshooting with ADT on the phone for about 30-minutes during the dawn of the morning, the incompetent employee on the phone seemed to get frustrated and had the gall to ask me to LISTEN to herShe could not, after multiple attempts resolve the situation As a result, myself and the other manager removed the e

Dear ADT Company,
This check is to cancel the contract for my pharmacyLast year we were unsatisfied with your response time and how you handle the robbery for our pharmacyWhen the response was made, it called my cell phone first and then police departmentThe police department response hour laterFirst, the panic button is for panic, while we were getting rob, it does not make sense to call my cell phoneYou called LAPD first then they transfer me to South gate PD while I was getting robbedI have also forward this letter to news agency and blogs to ensure they know what happenAlso, when I call to cancel the account representative making it so hard to cancel the contract and kept denying that you guys response on time and blame it on the police
After writing this letter, I will contact all my associate with home and business of mine and to cancel all ADT and not renew them for the yearI will check which contract will end and cancel them and switch them to another companyYou have shown that response time is poor and the way to contact the police is poor as well The way your company operates lack compassion and customer service and you should really look how your company operatesI will never use ADT ever again and I will be talking with my associate to make sure ADT will never be serving our business again

company set up equipment that did not provide the service that it was suppose toOur home was invaded while we were home and there is no video feed
We pay for ADT so incase of robbery we have video proofWe had invasion and there is no video feed now ADT wants us to pay to get out of contract even though the service that they promised was not recieved

In August they took out two monthly payments, which through off my monthly budgetWhen I noticed this I immediately contacted them and was told I would get a refund for the additional payment, this was on 8/28/and the money still hasn't been put back in my accountI will be contacting the Revdex.com

I referred someone to ADT and they placed all my information including my credit card onto their account and their information and credit card onto my account Have called and dealt with numerous people that promised it was fixed just to log in a couple days later to have the same issue The most they could do for giving out my credit card information is one month free Horrible customer service Will never refer them again!

Complaints unresolved
After making several attempts since Decto ADT to resolve my issues with camera installation, it has become a downward snowball of incorporation from the companyPromise return calls or any type of follow ups never happenedEven after so, I made several more calls and talk to complaint depart and still nothingSo after more attempts I finally was able to reach a 2nd level complaint depart and Carla was so rude and loudShe said *** would call me back, but still no responseI called the 1st level complaint rep.- Terrie and she finally followed through with the cancellation and said " are you serious that you going to cancel ", I replied "Yes"She then said " well you have my name and I guess you are going to social media about this?" I said of course I am and a letter has already been sent the the headquarters and I am in search of specking to the CEO Timothy J Whall to discuss this matterPrior to this conversation with TerrieI has already expla

We had ADT at our business (alarm and cameras)We closed our business in Augustits now November and we are still getting charged monthlyWhen we last called (total of times with employee numbers and confirmation #s) they still have no notesAnd the latest charge we got days ago, said it wasn't in their system and the charge wasnt from them! UnbelievableCan't wait to call again next month

HOW DOES THIS COMPANY HAVE an A+ rating when over reviwers give it a one starMany, including myself would give it zero if that was an option
I regrettably called ADT in February of
I received a card in the mail with a promotional offerThe amount was only available if I did not want a guarantee that the product would work
The bigger issue is that I was overbilled from the first month
In trying to resolve the problem I learned how poor their customer service is
I also learned that a company called Defender installed my alarm
I started getting billed by Defender & ADTOne month I was billed over $
Again , trying to resolve this was a nightmareCustomer Service is AWFUL!!!!
Someone from ADT corporate came to my home because of the issues I was having
*** *** was the repHe assured me he was switching my account back to ADT ( I never knew I wasn't using ADT He said read the fine printI still had the original protional card from ADTI gave it to him to readHe couldn't read itHe was approxyears old.)
I continued to have overcharges*** couldn't help meHe said his manager would contact meNever did!!! Had more issuesI received another crazy billI called the number on the billThey told me I had the wrong #I said I'm calling the number on the bill...after minutes...it was more confusion between ADT & Defender The rep assures me it's cleared up
That was in September This week I receive a bill from a collection agency for over $ from DefenderMy bill has been paid & actually over paid since the first month.I will have to spend more time on the phone trying to correct thisI wanted an alarm for peace of mind ...instead...My ALARM COMPANY is ROBBING meThis is the most bizarre company I have ever dealt withI have advised my neighbors & our community website & anyone that brings up getting an alarm to look elsewhereI am advising them to check this website an read the reviewsAlso Yelp...no positive reviews How can a nationally recognized company be such a disaster!!

canceled my ADT Service
adt services was canceled july 27, 2018, aug,ADT withdrew $from my bank account after telling me I had a balance and my account has been canceled with ADTwhen I called to get a refund of the $*** employee number *** refused my refund stating there was a clause in the contract stating cancellations take day to processi am under no contract at all considering my contract was fully filled in and has service on a month to month basis with no contracthe also refuse to give me names and numbers of those in charge so that I could file a formal complaint with them

I called the regular ADT hotline and a man by the name of Carlos took my personal information and told me he would have to run a credit check in order to provide a quote for a home security system I told him that I did not want a credit check run and that the advertisement on ADT website indicates no such thing for obtaining a free quote He then went on to tell me that no one was available to give me a quote and that he has to send someone to my home I told him that I am not interested in that and that ADT lost my business, upon hanging up with him I called back and spoke to a Scott in supoort who told me he can have my information removed from their database but cannot send me any type of confirmation that the information was removed When I asked to speak to his manager he transferred me to sales where another rep told me no manager is available

I signed a yr contract under the understanding that I would pay only a certain amount for years however over the year periods they kept going up
When I started my service I was paying $40-dollars per month by the end of my contract I was paying $53-$dollarsMy contract doesn't state how much I am suppose to pay for the three years but I was under the understanding that it would be the same every monthI faxed a letter to cancel service and they called my husband and talked him in to keeping the service for per month this was in November, however when I received my bank statement that had November charges I was charged $53.?? and he called them back and they stated that it would be $the next month however when I received (1-28-16) my bank statement with December charges they charged me $55.?? On 1-30-my husband called them to cancel service and they would not let him due to the account not being in his nameSo I called them and told them to cancel service an

ADT has fraudulently been charging my credit card for an account that was supposed to be transferred and later cancelledThey refuse to rectify
Account Numbers #XXXXXXX, #XXXXXXX, and any other accounts associated with the names *** Mehta *** or Timothy ***
There are multiple recurring payments in the amount of $showing up on my credit card statements which are fraudulentWe had an initial account at an address located at sapphire falls and instead of transferring that account to our new residence, ADT incorrectly created a second account which was never authorized or acknowledged
It was just recently uncovered, after an invoice was received claiming past due amounts in excess of $200, that account #XXXXXXX was for a service address located at E Sapphire Falls Dr, which we have not resided in since We relocated our service to our new address which was supposed be on the same accountWe were never informed that a second account was set up and we h