ADT Security Services

Obviously beware it is a year contract you are committing to They also sign you up at a low price for monthly service and then corporate jacks that price up over that time period by an average of $bucks a month-$bucks a year Then when you have fulfilled your years and call to cancel they suddenly offer to cut your monthly service fee by $or $bucks a month I found this insulting Huge hassle to actually canccalled in and then they made us send in a letter Then they sent us a notice that rates would be increasing again and they claimed no record of our phone call to cancel or letter received There are better options out there for most homeowners and their needs Stay away from signing on for years with no control over rate increases and then an incredibly difficult cancellation process

Did not cancel service, charged cancellation fee, receiving collection calls
I recently moved into a new house and moved my ADT service ADT came out and installed new equipment in my house Even though I did not cancel my service I was charged a $fee I spoke to two different agents yesterday who assured me this was corrected however I am now receiving collections calls from ADT (just received my 2nd one) I have been told with each collection call that I will not be receiving further calls however they continue to call me I don't know how much clearer I can make this: I DID NOT CANCEL MY SERVICE THEREFORE I SHOULD NOT HAVE BEEN CHARGED A CANCELLATION FEE

ADT has fraudulently been charging my credit card for an account that was supposed to be transferred and later cancelledThey refuse to rectify
Account Numbers #XXXXXXX, #XXXXXXX, and any other accounts associated with the names *** Mehta *** or Timothy ***
There are multiple recurring payments in the amount of $showing up on my credit card statements which are fraudulentWe had an initial account at an address located at sapphire falls and instead of transferring that account to our new residence, ADT incorrectly created a second account which was never authorized or acknowledged
It was just recently uncovered, after an invoice was received claiming past due amounts in excess of $200, that account #XXXXXXX was for a service address located at E Sapphire Falls Dr, which we have not resided in since We relocated our service to our new address which was supposed be on the same accountWe were never informed that a second account was set up and we h

ADT did NOT properly transfer my serviceI am seeking to cancel service without cancellation penalty OR ADT can fix the problem and adjust my bill
I lost my home of years-weeks agoI had to move to another residence and I desired to transfer ADT to the new propertyPrior to getting ADT in 2014, my former property was broken into almost twice in a year's timeI decided to get ADT because of them being known as the leader in home securityI spoke to ADT sales representative Solomon *** and told him I wanted to TRANSFER my services from *** *** *** to the new residenceI explained to him that I have the ability to see my home via camera when I am awayI am only home days a week because I work almost a miles away, so I rely heavily on these cameras that I had for my former propertyI also had sensors on all of my doors and windows downstairs; and I wanted the same for the new propertyI believed Solomon was setting up the order for me to be able to utiliz

ADT billing deptis admitting that I was over charged, but will still not refund my money
I have been an ADT customer for a long timeI moved in October 2015, and had my ADT alarm system moved with and reinstalled in November My account number is XXXXXXXXX
I called customer service in October and asked for my alarm to be movedI was quoted: $for installation + $for a permitTotaling $
Great! The technician came out and completed the install in Nov He told me at the time of install that I would be charged for a wall mount for the alarm ($50) and two additional contacts for doors ($each)I told him I didn't understand because my alarm was mounted and I had an equal amount of contacts at my old residenceHe said, "I can only go by my paperworkGo ahead and sign and you can get it worked out with the sales." I signed the rider agreement expecting that I could call ADT the next day and have them work out the problemThat was months a

They want to Charge me $for a service I dont use
I decided to sign on with adt protection oneweeks before I moved In august of Called them gave them all my information they said I'd have the equipment within daysWaited a week never got anything, called in and they told me that I had to econtract and sign it through my emailThat they needed a new email address because something was wrong with my orginal emailWe get this fixed, I explained I was moving in days and needed the equipment before I movedThey said it wouldnt be a problem I would get it in timenever got the equipment and moved, they sent the equipment after I moved, fed ex even asked if my neighbor could sign for it without my authorizationI called in and spoke with a manager, she said she would fix this remove my card information and I wouldnt be responsible for a dimeNow weeks later im being charged a $restocking fee

I have been an Adt customer since with no issues till now On February 23, I received a call stating my system was not sending a signal that I needed to do a check on my system which I did on March 14, The test failed so I called Adt and the operator I spoke with verified that they where not getting a signal The operator also stated to me that they had not been getting a signal since November I asked why was I not contacted about this tell Feb23, She stated that it showed that a call was attempted to me in November but failed and not tried again until Feb23, I stated to her that my phone number has not changed for the pass years and that phone number was the one they reach me on Feb23, I also asked why an E-Mail was not sent out also She said she didn't understand it either and she was sorry about that I said that I should be refunded that money for the months that they were not monitoring my home I was told first to have

I've been alarmed for different reasons at 1:AM days in a rowalarmed last year tooPlease let me out of contractLoosing sleep
Repeated problems with ADT alarms include tonight (1:30AM), flood alarm today, and second floor alarm tonightI was also awakened last night for a different ADT alarm for which I called and for which ADT has a recordLast year it was a front door that put police in my house, which was never necessaryI just need this to stopI called now to disconnect and after that, I have a beeping unit that is preventing me from sleeping because it keeps beeping even after the disconnectI just really need this to endADT please end my contractI am very disappointed with the service

I called the regular ADT hotline and a man by the name of Carlos took my personal information and told me he would have to run a credit check in order to provide a quote for a home security system I told him that I did not want a credit check run and that the advertisement on ADT website indicates no such thing for obtaining a free quote He then went on to tell me that no one was available to give me a quote and that he has to send someone to my home I told him that I am not interested in that and that ADT lost my business, upon hanging up with him I called back and spoke to a Scott in supoort who told me he can have my information removed from their database but cannot send me any type of confirmation that the information was removed When I asked to speak to his manager he transferred me to sales where another rep told me no manager is available

I am write this review of this company for being deceptive pricing of this their servicesI was told that their service will cost $dollars a month, and it became nearly $a monthThey told me in person that the equipment was going to cost $In the fine print, it became payment of $totaling $By doing so, this company is raising costs by hiding it in small detailsOnce you realize you see the next payment, and call the company, you are over the ability to return equipment forcing you to pay costs that you had no ability to adjust cost and decided if the costs was really neededA person getting a service needs to total clearly the costs being charge to them, and not hidden in fine print

They will not honor a contract that I have with them for one year they're demanding a three-year contract out of me which I did not sign
I might not have the

Dear ADT Company,
This check is to cancel the contract for my pharmacyLast year we were unsatisfied with your response time and how you handle the robbery for our pharmacyWhen the response was made, it called my cell phone first and then police departmentThe police department response hour laterFirst, the panic button is for panic, while we were getting rob, it does not make sense to call my cell phoneYou called LAPD first then they transfer me to South gate PD while I was getting robbedI have also forward this letter to news agency and blogs to ensure they know what happenAlso, when I call to cancel the account representative making it so hard to cancel the contract and kept denying that you guys response on time and blame it on the police
After writing this letter, I will contact all my associate with home and business of mine and to cancel all ADT and not renew them for the yearI will check which contract will end and cancel them and switch them to another companyYou have shown that response time is poor and the way to contact the police is poor as well The way your company operates lack compassion and customer service and you should really look how your company operatesI will never use ADT ever again and I will be talking with my associate to make sure ADT will never be serving our business again

HOW DOES THIS COMPANY HAVE an A+ rating when over reviwers give it a one starMany, including myself would give it zero if that was an option
I regrettably called ADT in February of
I received a card in the mail with a promotional offerThe amount was only available if I did not want a guarantee that the product would work
The bigger issue is that I was overbilled from the first month
In trying to resolve the problem I learned how poor their customer service is
I also learned that a company called Defender installed my alarm
I started getting billed by Defender & ADTOne month I was billed over $
Again , trying to resolve this was a nightmareCustomer Service is AWFUL!!!!
Someone from ADT corporate came to my home because of the issues I was having
*** *** was the repHe assured me he was switching my account back to ADT ( I never knew I wasn't using ADT He said read the fine printI still had the original protional card from ADTI gave it to him to readHe couldn't read itHe was approxyears old.)
I continued to have overcharges*** couldn't help meHe said his manager would contact meNever did!!! Had more issuesI received another crazy billI called the number on the billThey told me I had the wrong #I said I'm calling the number on the bill...after minutes...it was more confusion between ADT & Defender The rep assures me it's cleared up
That was in September This week I receive a bill from a collection agency for over $ from DefenderMy bill has been paid & actually over paid since the first month.I will have to spend more time on the phone trying to correct thisI wanted an alarm for peace of mind ...instead...My ALARM COMPANY is ROBBING meThis is the most bizarre company I have ever dealt withI have advised my neighbors & our community website & anyone that brings up getting an alarm to look elsewhereI am advising them to check this website an read the reviewsAlso Yelp...no positive reviews How can a nationally recognized company be such a disaster!!

We called ADT on 9/3/to cancel our service due to the sale of our home and was informed that we do not owe anything & instead have a 400$ credit
When we spoke with John on 9/to cancel our service, we were told that we didn't owe anything and instead we actually have a relocation credit of $to use within years towards ADT services in our new home Two weeks later, we received a bill for $ When I called the customer service department, I was informed that this was the balance due from our contract I requested to speak with the manager to inform them that this is not the information we received when we cancelled the account Before transferring me to the manager, she informed me that I will get the $credited back to me once I start service in my new home and that I have months to pay the bill since that's the time it takes before it goes to collection When I was transferred to the manager, he informed me that my credit is not $but less and that I

In August they took out two monthly payments, which through off my monthly budgetWhen I noticed this I immediately contacted them and was told I would get a refund for the additional payment, this was on 8/28/and the money still hasn't been put back in my accountI will be contacting the Revdex.com

NO! NO! NO! Do not trust this company with your safety or "Piece of Mind" They have the worst customer service I have ever experienced They offer no information until they send some SHADY technician to look thru your home and get the complete layout of your home in order to give you a "Customized Quote" If you decided not to use them or found they charge too much, you just showed a stranger how to break into your home, what type of valuables they could take and if you have children they know if its a boy or girl and about what ageI called to file a complaint about the tech that came to our home and they didn't seem to care I REPEAT, DO NOT LET THIS COMPANY SEND ANYONE TO YOUR HOME AND DO NOT DO BUSINESS WITH ADT!!!!

The BBC is as big a scam as ADT Security isnegative reviews yet they have an A+ rating because ADT pays an annual fee for a ratingThe *** that sold my alarm system to me stated over and over again how it was a YEAR CONTRACT at the end of which I would own the equipmentThey keep raising my rates and when I called to cancel I discovered that I actually have a year contractLying, thieving ***sI will cancel on Oct7th and that will be the last of my money that I'll allow ADT to steal from meCon Artists and ***!!!!!

We have called times to cancel our service and they will not allow us to do so They say they will refer our account to collections if we cancel
My husband and I have called four times to cancel our service We are getting new home security service with comcast and no longer require home security with ADT They say we cannot cancel without a PIN number which we don't know When we ask to speak to a supervisor they say none is available They've said they will send our PIN number in the mail and have not done so (after two weeks)
We've stated that we are disconnecting our land line and will no longer be paying for their security service and they've threatened to send our account to a collection service

I never signed up with Brinks, I had a a different alarm company that I was completely satisfied withMy alarm company sold my "contract" to BrinksI have been trying since September to cancel my service and get a final billIt is now December and they STILL have not canceled my service and are calling me for payment non-stop! They are literally forcing me to stay in a service I DO NOT WANT! That cannot be legal! Any other contract you sign whether it is a rental lease, cable/internet contract, etc you must pay or months to breakBrinks is trying to make me pay over a $1,to get out of my contract! Again, that CANNOT be legal! I have asked for my contract stating I signed a year term since September, they still have not sent it to me! I finally said in November to just send me the $1,bill and cancel my serviceAgain, month later, service still not canceled and no $1,billIt is apparently IMPOSSIBLE to break the year contract they cant even send me proof of

ADT Security Services demanding I pay a contract I never signed
Please, Please, Please, I am desperate I am in my 80's and as of February widowed I must sell my house due to financesWhen I called to cancel ADT Security Services for my house they insisted that I have to pay through the contract period, an amount of $ I NEVER signed a contact They sent a form for forged signature and I sent a notarized signature which does not match the contact they insist I signedThey refused the facts and are sending me to collections I have no one to turn to except lawyers who I cannot afford Can anyone please hep me? Can anyone help?
I called their XXX XXX-XXXX corporate # in *** ** and sent all they requestedCustomer #XXXXXXXXX